# Page 9 | PestPac Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is PestPac the right Pest Control solution for you? Explore 253 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/23130/PestPac/reviews

---

PestPac

3.9 (253)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 9 - Reviews of PestPac

## Showing most helpful reviews

Showing 201-225 of 253 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HP

Henry P.  
Owner  
Environmental Services  
Used the software for: Less than 6 months

### "Awful and frustrating."

May 3, 2021

2.0

I am sole operator, dyslexic, and busy. This system proved nearly impossible to grasp. When I needed help processing a $50 charge, the CSR I delt with had no clue about the system. I never got my $50. I called and emailed to cancel service and my sales rep REFUSES to return my emails. Maybe he's running out the clock...

Pros

The sales person was nice. Literally the high point.

Cons

It is needlessly complicated and frustrating.

Alternatives considered

[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)

Reason for choosing PestPac

I had experience with the mobile app and I liked it's simplicity. That did not translate to the desktop.

Review Source

Response from WorkWave

May 7, 2021

Hi Henry, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. We are sorry that our solution and customer service did not satisfy your expectations. I will share this information with our leadership team and hope to work with you on a resolution.

RV

Rodger V.  
Office Manager  
Consumer Services  
Used the software for: Less than 6 months

### "The Scheduling Was Easy But..."

January 16, 2020

3.0

Limited but I can see why some like it. Perhaps if I had used it more...

Pros

The scheduling feature was excellent and easy to use. I also like the fact that all functions were on the same screen and you do not have to bounce around

Cons

System was slow at times and not visually pleasing. It was not as easy to train as some systems I have used in the past

Review Source

Response from WorkWave

January 24, 2020

Hi Rodger - We are glad you have found success with our scheduling feature, and appreciate your helpful feedback. We will be passing it along to our team.

BA

Brian A.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Very very slow service and always want to upsale you. Don't ever pay them to convert your customers"

February 7, 2019

3.0

Horrible

Pros

When working this program can do a lot. Lot's of great reports

Cons

Technical support, takes 2 to 3 weeks to get issues resolved

Review Source

nD

norm D.  
Field Tech  
Consumer Services  
Used the software for: 2+ years

### "PESTPAC soft ware"

September 18, 2016

3.5

Pros

"This system is one of the best I have used the support we get is excellent and above none other. The system has a few bugs but the support teams are working hard to help Cranbrook Pest Control to fix them... I recommend this system highly to any pest control company."

Cons

nothing this is one of the better programs used in the pest control industry

Review Source

MO

Martir O.  
PEST CONTROL OPERATOR  
Consumer Services  
Used the software for: 6-12 months

### "I liked using pest Pac for my business."

December 7, 2017

5.0

Pros

Very detailed work and keeps track of all your chemical use and notes and billing. The mobile app is good too.

Cons

A little high in price. They charge for adding other things like ipm service . They have a lot of tables to fill out before using. Not for small company.

Review Source

TB

Tina B.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Performance on this product is unreliable, continuous problems, support is useless"

September 21, 2017

1.0

Don't waste your money or time.

Pros

nothing

Cons

Description states compatible with most tablets; this was untrue so we purchased all new tablets from recommended list. On a good day, product is extremely cumbersome & time consuming. After using successfully for a few months product experiences frequent service interruptions, everything from logging you out once job is started to gps not working to sluggish performance. Extremely frustrating for technician trying to get through the day. Support tries to blame it on user error & signal, both of which have been tested and found to be fine. This product indeed this company are not recommended.

Review Source

kS

karine S.  
coach  
Utilities  
Used the software for: Less than 6 months

### "improvement extrategy for advantages"

June 11, 2021

5.0

solved and improved yields with the broadening of the overview, bringing news to our company

Pros

lots of tips and new ideas to get ahead in the market

Cons

no comments, everything was very positive and it served the functions well.

Review Source

Response from WorkWave

June 14, 2021

Hi Karine! Thank you for your review. We are so happy that PestPac has helped your business by providing supportive tips and new ideas! We look forward to continuing our relationship with KP empreendimentos!

EP

Emilio P.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Overall it is great working with Pestpac"

April 23, 2015

4.0

Pros

The reports, ease of scheduling and the endless possibilities it offers.

Cons

I would like more preset reports to save time sorting and figuring out what combination will get me the information I am looking for.

Review Source

PJ

Peyton J.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "This is great"

September 19, 2016

5.0

Pros

This has been such a time saver for me as a small business owner and the only employee. It makes wearing ALL of the hats much easier.

Cons

There is nothing that I dislike about this service.

Review Source

Dodie L.  
  
  
Used the software for:

### "You can count on a fast response and quick resolution"

July 31, 2014

5.0

We were using several different programs to meet our scheduling, billing and document storage needs. PestPac has allowed us to consolidate everything into one program and has allowed our office to become more efficient and organized. The PestPac Customer Service is OUTSTANDING! You can count on a fast response and quick resolution.

Review Source

ER

Eric R.  
Owner of pest control company  
Accounting  
Used the software for: Less than 6 months

### "Easy to work with"

November 20, 2019

5.0

Pros

Customer service are always friendly and very knowledgeable. They take care of my questions right away

Cons

The pricing is a lil high for a 1 man show

Review Source

Response from WorkWave

January 6, 2020

Hi Eric - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

GE

Garrett E.  
Manager  
Consumer Services  
Used the software for: 6-12 months

### "Not user friendly at all. Terrible UX. Shady Company. "

April 26, 2017

1.0

Pros

The girl that trained me on how to use the product was really nice and very responsive. Ever since I've told them I want to cancel though it's been an absolute nightmare being passed along from one department to another.

Cons

It's like working with a windows 95 throwback. Every task is difficult. Nothing is intuitive. Here's the best part... the company won't let you back up your own data. You have to pay someone at pestpac to do that for you.

Review Source

BW

Brian W.  
owner  
Consumer Services  
Used the software for: 6-12 months

### "Not a good choice of software very invasive and outright rude"

November 2, 2018

1.0

this company is no good for the sole proprietor I hope anyone that does decide to use them has alot of time to spend on the phone

Pros

I did not find any pros If I has 10 or more employees this program might work out but for the small one man show it is not a good choice just my opinion they need to get people that arent always trying to upsale

Cons

rude not willing to explain there way or no way I had set up training online the lady was yelling at me on the on the phone because i didn't know what to do and then they want a lot of money every month its all a sales gimmick

Review Source

AM

Anthony M.  
Owner  
Facilities Services  
Used the software for: 1-2 years

### "Pest control software review"

May 31, 2017

4.0

Better pricing curve for small companies would definitely would be advantages.

Pros

The software is very easy for the support staff users. I like the no nonsense format and clear details at your fingertips.

Cons

The major hurdle for a startup company would be the pricing schedule. It's a tad high for an entry level pest control business.

Review Source

NK

Nathan K.  
Operations Manager  
  
Used the software for:

### "They promised me the moon, but didn't deliver."

April 19, 2016

2.0

My company is 80% multi family residential service. PestPac promised me we could go mobile with their multi unit module(costs extra). We input the customer and site information as was instructed to us by their multi unit on-boarding specialist. The system immediately started to time out and give error messages. When I called support, they told me I was entering too much info into the system and was going to have to enter less areas. I needed all the areas entered as it's required by our state regulatory agency. Support told me they were going to fix it. 12 months and $7,000 later, it's still not fixed. For our single family routes, the mobile worked great. If we were only servicing single family homes PestPac would've worked perfectly for us. We have cancelled PestPac.

Review Source

JK

Joelle K.  
Donor Consultant  
Consumer Services  
Used the software for: Less than 6 months

### "New use experience "

April 8, 2018

5.0

In the short amount of time I have used Pestpac (1 month) I have found it to be a reliable, user friendly program.

Pros

This product provides an easy way to manage your clients, chemicles, and service. It takes the work out of chronicle application rates and it makes up selling secondary services much easier.

Cons

Once you close an appointment it's hard to re-open it. This makes it harder for people with fat fingers who tend to hit the wrong buttons.

Review Source

kP

kris P.  
CSR  
Chemicals  
Used the software for: Less than 6 months

### "Keeps a lot of information"

November 14, 2019

4.0

Pros

It has a lot of pertinent information stored for each customer

Cons

There are times I can't make something work like I expect it to.

Review Source

Response from WorkWave

January 9, 2020

Hi Kris - Thank you so much for the great review! We are so glad to hear you are finding success with our software.

SB

Sherry B.  
Office Clerk  
Real Estate  
Used the software for: Less than 6 months

### "Best Customer Service"

March 1, 2019

5.0

Very user friendly to learn.

Pros

I have called the help desk several times and each time the service operator makes me feel that I'm important and my questions are important.

Cons

That I don't know enough but that is on me.

Review Source

AA

Anthony A.  
President  
Consumer Services  
Used the software for: Less than 6 months

### "Pest Pac 1"

January 25, 2017

5.0

The Pest Pac software is everything in one for a start-up company or an established company. The software can grow as your company continues to grow and the customer service is ongoing and excellent.

Pros

The ease in which it helps to manage almost every aspect of a day for a pest control company.

Cons

The cost for training, once past the initial stage having the training staff either come to you or sending your people out to Pest Pac is very expensive.

Review Source

BD

BLAIR D.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Pest Pac"

January 24, 2019

1.0

Overall was very dissatiasfied with the product. Very complicated and non user friendly

Pros

The software has a million different functions

Cons

The learning curve on this software is long and the support received was woefully inadequate.

Review Source

LW

Lucie W.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Pestpac costly & counterproductive, but required by franchisor"

March 2, 2016

1.0

Pros

First, a form of shorthand set up by the user in the wood-destroying organism report function facilitates writing repetitious findings and recommendations. Second, it is the industry (sub)standard and required by our franchisor, although neither speaks to our wretched experience with it. Third, there is the probably groundless hope that it can eventually be less counterproductive and perhaps even useful.

Cons

Endorsement by our parent company, and industry-wide use, promise more than Pestpac itself delivers. Pestpac is a cumbersome program (and needlessly so) that favors computer code writers more than users, is counter-intuitive to those who have used a product that works, and seems to have become the industry "standard" because the market settled too early for too little.

Review Source

BB

Bekki B.  
Office Manager  
  
Used the software for:

### "Customer Service and Routing is below par!"

September 17, 2015

3.0

We have utilized this software since 2009. Overall we have been happy, until recently. Tech Support USED to be awesome, but over the past few months it has been terrible. I have had open requests for support for more than 20 days at times. My emails to follow up on these issues, go unanswered. I spoke to a Support Supervisor, and was basically told that new clients were taking a lot of time away from Tech Support! I would encourage them to invest time into tech help for existing clients or they would be losing them! Additionally, I haven't found the routing software to be great. I have been unable to utilize it in a manner that is efficient. Overall I'm becoming very frustrated with this software and will be considering other options.

Review Source

BL

Brandon L.  
CEO  
Consumer Services  
Used the software for: 2+ years

### "Very Robust Software, Highly Recommend!"

March 27, 2015

4.5

Pros

The product has evolved over time to fit the needs of its customers.

Cons

It tends to get pricey when you add the extra features.

Review Source

JF

Jason F.  
  
  
Used the software for:

### "Using PestPac for 15+ Years"

July 22, 2014

5.0

I love, love, love Pestpac. Pestpac has been a HUGE part of my life for about the last 15 years when I started my first small company. I have since introduced the software into not only the company I sold my business to, but at least 5 others that I have been a part of. The folks at Marathon Data have great insight and intuition as to the needs of Pest management Professionals. It seems as though any time I have had a need they either have a solution, or have a solution in production. In the few instances they haven't had a solution, the staff has been very receptive to hearing concerns and adding solutions. If you are a Pest Management Company, small or large, there is no doubt, that Pestpac will streamline processes and increase profitability.

Review Source

Whitney M.  
Human Resources Corporate Recruiter  
Insurance  
Used the software for:

### "null"

December 1, 2017

5.0

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.