--- title: "Microworks Prism POS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microworks Prism POS Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more." source_url: "https://www.capterra.com/p/2314/PrISM/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Microworks Prism POS Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Microworks Prism POS ## What is Microworks Prism POS? Prism POS offers an feature-rich and easy to use system for all restaurant types. Complete with intuitive touch screen ordering, detailed reporting, inventory controls, food & labor cost analysis, and staff scheduling. Add ons include online ordering, and multiple payment options for takeout, curbside, and delivery, including contactless delivery. Microworks has been providing complete turn-key Point of Sale solutions to customers, many of which have been clients for 30 years. Get a quote today! ## What is Microworks Prism POS used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/) Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5000 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Microworks Prism POS alternatives Highest Rated [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.1 (555)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Microworks Prism POS Overview ### Which roles and teams benefit most from Microworks Prism POS? Microworks Prism POS is most used by business owners, owner-operators, presidents, and vice presidents who oversee daily retail or hospitality operations. They use it to manage point-of-sale transactions, track sales, maintain inventory, and review operational performance. Administrative staff support these workflows by handling records, reporting, and back-office tasks. Answer based on 16 reviews Overview ### What company size and specific industries is Microworks Prism POS built for? Microworks Prism POS is designed for restaurants of all sizes, from single-store operations to multi-unit franchises. It is built for food service businesses that need to manage table service, delivery orders, and payment processing in one point-of-sale system. Features and Usability ### What are the key features of Microworks Prism POS? Microworks Prism POS offers point of sale (POS), restaurant POS, and order management for in-store and online transactions. It includes inventory management, table management, separate checks, split checks, and tips management, plus payment processing, credit card processing, barcode/ticket scanning, real-time reporting, and accounting integration. Getting Started and Support ### What training and onboarding options does Microworks Prism POS offer? Microworks Prism POS provides documentation for training and onboarding. Documentation gives teams written reference material for learning features, reviewing setup steps, and checking guidance as needed during implementation and day-to-day use. Getting Started and Support ### What customer support options does Microworks Prism POS offer? Microworks Prism POS provides chat support for customer questions and troubleshooting. No reviewer feedback about support experience is available in the catalog data, so there is no evidence to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,457 Restaurant Management reviews Capterra reviewers highlight these as the features buyers value most when choosing restaurant management software: - **Order Entry** (**53%** of reviewers rated this feature as critical) - **Order Management** (**45%**) - **Online Ordering** (**46%**) Microworks Prism POS includes **Order Management** and **Online Ordering**, giving restaurants a way to handle incoming orders efficiently and support digital sales channels. However, it does not include **Order Entry**. Instead, it offers other important capabilities that reviewers also rate highly, such as **Sales Reports** (**45%**), **Reporting/Analytics** (**40%**), and **Kitchen/Menu Management** (**45%**). These features help businesses track performance, review sales trends, and manage back-of-house operations more effectively, allowing teams to make informed decisions and keep service running smoothly. Accounting Integration Integrate with a third-party accounting system Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Billing & Invoicing Create, manage, and send invoices or bills to customers Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools Credit Card Processing Accept and process credit card transactions Microworks Prism POS 46 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Restaurants: Serves restaurants - Forecasting: Form predictions based on past and present data/trends - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Menu Builder: Create and edit a list of food/beverage items - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Location: Manage and support multiple locations - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Sales Reports: Reports specific to sales analysis for trends and strategies - Separate Checks: Generate separate bills for various meals and combos within a complete order - SMS Messaging: Send messages via SMS - Split Checks: Distribute a bill into multiple payers according to the proportion suggested by the payers - Table Management: Assign waitstaff and coordinate the table services - Tips Management: Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant - Website Personalization: Customize website features --- Get Advice We can help you find the software with the features you need. Features 4.8 (16) 4.8 Based on 16 reviews ## Pricing Value for money 4.6 (16) Free Trial Basic $5,000 Value for money 4.6 (16) 4.6 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (16) 4.8 Based on 16 reviews ## User reviews Overall rating 4.8 Based on 16 reviews Filter by rating Counts reflect reviews available in this feed. 5(13) 4(2) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer owner operator Used the software for: 3-5 years ### "Microworks Works Well and saves Time" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 22, 2021 We absolutely loved the system before 8. Used it for 7 years with very little problem. It was wonderful. What the system figures said I believed but now I have to wonder sometimes. When we switched we purchased all new computers new wires etc. Your tech people try there best to get things straitened out . But we are still not there. I wonder If we got your new router if that would correct things? Pros We used RapidFire for 10 years. We were well satisfied but they went out of business. I was in a hury to replace the system quickly because the computers were failing. Looked in the pizza magazines saw your add and downloaded the sample. We were impressed with Prism .It did so much more than Rapidfire. I made a quick decision to purchase the sytem. We like the back of the house programs for bookkeeping. The system was easy to use . A new girl can learn the system in 2 days. The delivery part is very well thought out and easy to use. The web ordering is also great. This was your sytem before 8 Cons With the new system all the features are even better,but the system runs slower for example when assigning drivers to 3 deliveries and the save button is hit there is a delay of 15 seconds before the transaction is complete. We also have credit card issues . If the internet goes out for just a moment the card is approved but not taken off the slip. It is entered on the card company report but not on Prism report. The screens are harder to push than before. The screens go to a light color same times and lock up. A new hiccup just started If you hit status for driver then try end report it stays and have to shut screen off to get it to go away. Also we have had issues with the printers stop working because of too many print jobs in memory. That problem may have been resolved. WE need coupons that ring up all items for a special . Also need coupons to change color for active. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Return to Microworks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2021 My original purchase was a Upserve system because it was a cloud based. That was a total mistake. The Upserve system was not designed for a take out pizza business. I used Microworks in the early 2000's and decided to go back and see what they had to offer. I am very satisficed I went back! Pros This software if fantastic for a take out delivery pizzeria operation. The ease of adding menu items or coupons is very user friendly. I love the Google Maps integration, credit cards, and gift cards. Cons The back end reports could be more user friendly and the inventory module is a bit cumbersome. I still have not gotten the inventory where it needs to be. Maybe customers could pay for help setting this up during the initial set up? I would love a cloud option so I could make updates and work from home. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Wish they can add a app" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 February 9, 2021 I been using them since 2011, but 10 years later they still don’t have a app to make it easier for the customers just to download the app from the restaurant and start their order right away like Slice, GrubHub, Uber, Door Dash etc. costumers shouldn’t be tapping in the website every time they want to place an order way too many steps ! I hope they get an App soon that works with the POS together otherwise is not worth it anymore. Pros It’s easy to navigate and most employees will be able to know how to use it with in 2 weeks. Cons We already 2021 and the only thing this company is missing is a APP Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Micro Works Prism POS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2021 I have been using them for 20 years for a reason. Pros The hardware is very easy to install. All of the programs are preinstalled. I ran my own communication cable and with Micro Works you just plug and play. The instructions and diagrams are easy to follow. The software is very stable and doesn't crash. I almost think support is a waste of money because I have so few problems. Their support team are very pleasent to talk to and know what they are doing. Cons I have no problems with the hardware or the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Bella pizza pos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2021 Every department I have ever needed has been exceptional. Always on making sure my issues or questions have been answered. Pros I have been in business for 29 years. I have used a POS for 21 of them. Prism is by far the most user friendly, easy to learn for employees. Cons The mapping for delivery area needs to be more accurate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Good Operating Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2021 Have had a couple hiccups but all in all has been an excellent program to use. We use it everyday. Easy to get ahold of customer service and they always have take care of an issues that arise. Pros Easy to use Setup was super easy Training is exactly what the employees use when they go live Excellent Customer service Cons Not really anything except for would like to see a few more customizable features for reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner Used the software for: 3-5 years ### "Microworks Prism POS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2021 Very helpful no matter which department you deal with!! Very happy with my choice of P OS providers Pros The software is very user friendly. Customer service and sales team are extremely helpful. Cons Just wish the ""mapping" feature was better. The current program can be very difficult to read. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Administrative Assistant Used the software for: 3-5 years ### "Best Value POS System" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 21, 2021 Pros Fairly user friendly, lots of customization with how orders are entered, and the online prism reporting works wonderfully for our head office. Tech support & the menus team are extremely friendly, knowledgeable, and always a big help. Cons The inventory system does not meet our needs. Online ordering could be more user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Vice President Used the software for: 3-5 years ### "Microworks Prism POS works for us." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2021 We have found that we are capturing a lot of add on charges, such as extra sides, etc. We also have fewer mistakes on the orders due to poor handwriting. Pros We have found this software easy to use by our staff. Cons We found the Customer Account feature to be a little limited in that it is not exportable to an accounting software program such as Quick-books. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Pres Used the software for: 3-5 years ### "Ciccino's Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2021 Been using for 21.years..very happy with product and service. Pros Simple to use..user freindly..easy to train staff on. Integrates takeout, delivery, dine in seemlessy. Great web based ordering Cons Tablet station capability limited. Needs to be more responsive to touch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/2314/PrISM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.