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Enghouse Contact Center

Pricing for Enghouse Contact Center

4.5 (21)
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Enghouse Contact Center has 1 pricing plan

  • No free trial
  • Yes, has free version
Credit Card Required: Not provided by vendor
Discount: Information not available

Basic

$65
Pricing Model: Per User
Payment Frequency: Per Month
Basic plan includes:
    Not available

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What do others say about Enghouse Contact Center pricing?

Pricing RatingN/A
Value For Money
4.2(21)

Pros

    Read Full Reviews Below
    Madison K.
    IT Service Delivery Manager
    Non-Profit Organization Management, 201-500 employees
    Used the software for: 2+ years
    Overall Rating
    3.0
    Ease of Use
    4.0
    Customer Service
    3.0
    Features
    3.0
    Value for Money
    3.0
    Likelihood to Recommend
    6/10
    Reviewer Source
    Source: Capterra
    March 21, 2022

    "Mid range product"

    Overall: Queue management and performance management of the team made easy; some significant improvement can be made to the reporting/daily performance visibility in the form of a customisable wall board.

    Pros: Queue management in a contact centre environment is made easier.

    Cons: Reporting and Wallboard need some serious work to be usable. I am looking forward to implementing webchat and social media management in the future. Ideally, I would be able to introduce API links so that a downloaded transcript of both were added to our document repository, but I don't think this feature is available at the moment.

    Mark W.
    IT Manager
    Retail, 51-200 employees
    Used the software for: 2+ years
    Overall Rating
    4.0
    Ease of Use
    4.0
    Customer Service
    3.0
    Features
    3.0
    Value for Money
    4.0
    Likelihood to Recommend
    6/10
    Reviewer Source
    Source: Capterra
    October 24, 2021

    "Enghouse Review"

    Pros: Softphone easy to use by contact centre agents. Easy to manage presence and control schedules. Auto attendant feature saves the need for a receptionist.

    Cons: Does not support remote working. Expense to upgrade and move to new server infrastructure.