# VisualSP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VisualSP the right Training solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231457/VisualSP/reviews --- VisualSP 4.9 (22) [View alternatives](https://www.capterra.com/p/231457/VisualSP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VisualSP Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews Shuheb A IT ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “This tool has helped support staff in answering the burning questions they had about Microsoft and reduced the cost and time spent creating IT Support Tickets through the IT Support Portal.“ September 29, 2022 Shuheb A IT ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “VisualSP will help reduce the cost of time spent supporting users within Microsoft 365, being able to use the resource else where to improve other services in the organisation is a plus!“ September 29, 2022 Jim E OwnerComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “I have been an advocate of VisualSP for many years since I view training and adoption planning as the number 1 priority in making a project successful.“ September 7, 2022 PD Pam D O365 Solution DeveloperOil & Energy, 201 - 500 employeesUsed the software for: More than 2 years. “This does require that I document things since my solutions are custom for my organization, but it’s made such a big difference (reduced questions, tickets, training requests) that it’s just a part of my process now. “ September 12, 2021 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim E. Owner Computer Software Used the software for: 2+ years ### "Why I rate VisualSP so highly." September 7, 2022 5.0 I have been an advocate of VisualSP for many years since I view training and adoption planning as the number 1 priority in making a project successful. In all my dealings with the VisualSP staff I have experienced nothing but responsiveness, technical expertise, helpfulness, and a willingness to make each implementation successful. It is the quality of their people that makes all the difference. Pros The implementation of M365 solutions in very complex, but from a technology standpoint it is straightforward. It is not the software that causes problems, it is the lack of training and planning for change that is the main risk to project failure. VisualSP helps reduce this risk by forcing organizations to think about training across the enterprise. It provides a framework for the training department and others charted with the success of the project to really think about the needs of the end users. Cons The implementation of VisualSP can be tricky for those who have not done it before. Luckily their support team is fantastic. Review Source Response from VisualSP September 14, 2022 Hi Jim, we agree with you that, not only are M365 solutions very complex, but pretty much all technology is complex. That is where VisualSP really shines because you can use our application anywhere. VisualSP isn't restricted to the M365 stack, but rather can be used with any web-based application such as SalesForce, ServiceNow, and Workday (plus many, many others)! VR Verified Reviewer IT Business Analyst Machinery Used the software for: 1-2 years ### "VisualSP: Top-notch software and company" August 11, 2021 5.0 My overall experience with VisualSP has been incredibly positive. My company just implemented VisualSP Online this year so we are still in the very early days of roll-out, but I truly hope that my company will see the amazing potential and leverage VisualSP for communications, training announcements, onboarding programs, etc. Thank you, VisualSP! Pros VisualSP is the most innovative and easy-to-use help platform I've seen. The fact that it is completely customizable with such a wide variety of available functionality makes it the most effective training, onboarding, and communication tool I've ever worked with. What really makes VisualSP stand out is how responsive the company is to feedback, issues, and questions. I always receive a response from them the same day I email their support team, and when I suggest changes to their functionality, they take it so seriously that I have had my suggestions implemented to their system within a week. They also host regular meetings with my company and hold monthly customer meetings for knowledge-sharing across companies globally. Recently they have also taken steps to integrate their software with SharePoint Online, creating an amazing onboarding solution. The value of this software and company is priceless. VisualSP has set the bar very, very high. Bravo! Cons Every improvement I've suggested to them has already been implemented or mitigated, so this is a tough question to answer. The only area that could use a little improvement is to get better alignment from Microsoft on a simpler help item grouping strategy, but I know that VisualSP is already working on improving this and we were able to customize ours anyway. Review Source Response from VisualSP September 15, 2022 Thanks for the great review! The learning curve for VisualSP is very short compared to many of our competitors. We can have you up and creating your own custom help items after a quick tutorial, but provide functionality that enables you to get as fancy as you want. OJJ Oreofe Jason J. Digital Content Lead Information Technology and Services Used the software for: Less than 6 months ### "VisualSP helps with Smarter Knowledge Management" October 4, 2025 4.0 My work involves extensive reading, training, and documentation with multiple teams, both internal and external. However, it’s often challenging to understand how users engage with the content and whether my knowledge base materials are relevant or useful. Its great to have a tool lke VisualSP that provides features for creating training.support materials, feedback on how users are interacting with my content, allows quick content updates, and can automatically recommend relevant support materials based on the user’s workspace or app. Pros VisualSP's is an efficient digital assistant that provides all the help you need, on the go. It's nice to have a customizable, AI powered assistant that can be easily accessed without switching to different tabs or windows. Cons It might take some time to implement the all features that comes out of the box, (this took me like an hour or two), but once you get going, you are really good to go. Review Source PD Pam D. O365 Solution Developer Oil & Energy Used the software for: 2+ years ### "Dramatic reduction in questions, support, and training requests" September 12, 2021 5.0 Great overall experience. VisualSP is much less expensive than hiring a support person, and extremely effective. Pros As a solution developer, when a solution goes into production, I want to move on to the next project. Before VisualSP, I was frequently interrupted with questions from previous solutions, regardless of how many different ways things were documented. Now if there is a new hire, a change, or support issue - everything they need is right in front of them. This does require that I document things since my solutions are custom for my organization, but it’s made such a big difference (reduced questions, tickets, training requests) that it’s just a part of my process now. A note that VisualSP is most effective when you use it - the content packs will get you started, but adding content is where you really see results. You don’t have to start at the very beginning- start where you are with the next question, the next release, the next announcement, or the next solution. Cons I don’t have any complaints. VisualSP is always rolling out smart new features, and their support is very helpful. Review Source Response from VisualSP September 15, 2022 Hi Pam, thanks for the detailed review! VisualSP really shines when utilized as part of a support process. You can cut down on interruptions by creating a help item with the answer to a frequently asked question. Then whenever that question comes up, give the user a link to the help item which will open up the appropriate web page and answers the question in-context. CU Carl U. IT Application Development Business Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent communication and adoption product." August 5, 2021 5.0 The service we have received from the VSP team has been second to none. From our initial conversations with \[SENSITIVE CONTENT\] through to calls with \[SENSITIVE CONTENT\] and hand off to \[SENSITIVE CONTENT\], the interactions have been well prepared, professional, supportine and very enjoyable. Pros Set up of the product is straight forward. The service we receive is excellent, the performance of the product is good, there are no noticible delays in SP pages loading when using the tool. We've started to use custom help files recently, this is an additional bonus to the core product and one which we didn't fully realise the value of until recently. Cons We experiencved a few issues when running the wizard deployment tool and had to resort to powershell instead, but that was not a major issue. Review Source Response from VisualSP September 15, 2022 Hi Carl, thanks for the great review! The VisualSP application that loads in your browser is very small. It is also configured to load after everything else on the page has loaded so that it doesn't impact the user experience. AD Anissa D. Webmaster Government Administration Used the software for: 2+ years ### "Flexible, customizable, and extremely helpful." July 26, 2021 5.0 My experience with VisualSP just keeps getting better and better. They really work on customer satisfaction and want your company to succeed with using its solution. They offer monthly customer roundtables where they show new updates, and get feedback from customers on what they would like to see improved or added to the product. They offer monthly webinars for users to learn more about various applications or user functions. Recently they added free monthly account reviews where they go over your VisualSP stats and work with you to reach your goals. The value for the money keeps adding up year after year. Pros VisualSP allows my users to get the contextual help they need at a simple click of a button. Being able to display help items based on the section of the application they are using simplifies the help process. I love that I can create my own help items as needed, create or incorporate help items into a SharePoint widget, and make my own walk-throughs. This software is so customizable and flexible you can do pretty much anything you need with it. Cons Nothing so far. If there was something that was confusing, or hard to accomplish, VisualSP takes that feedback and improves their product. I have no complaints. Reason for choosing VisualSP The features and value of VisualSP was far greater than the other product. We would have been wasting money if we didn't make the switch. The value of having one product for use with multiple applications and that is fully customizable was a no-brainer for wanting to make the switch. The customer service with VisualSP has also been amazing. Not once did my previous product representatives reach out to me to see how I was doing with their product or keep me informed on product updates. VisualSP makes sure that I stay informed and they are always asking for input for their product. With VisualSP, I feel like a valued customer. Review Source Response from VisualSP September 15, 2022 Hi Anissa, thank you for your detailed review! VisualSP began as a SharePoint tool but has evolved into our Ask Vic product that can be used across many different web-based applications. We always try to over-deliver with product features and customer support. Thank you for being one of our valued customers! VR Verified Reviewer Director Management Consulting Used the software for: I used a free trial ### "A perfect guide for on-cloud apps" August 23, 2022 5.0 Great companion to continue to learn new features and find right help as I need it! Pros I love how the guide remains hidden until I click on it and then provides me relevant learning materials as I continue to use the app. The content is organized really well with most relevant content on top and others easily found via search Cons I hope the VisualSP guide can have content for more apps that may not be generally used but that we utilize in our day to day tasks. Review Source Response from VisualSP September 14, 2022 Thanks for the great review! You highlighted something that all of our customers love, which is how our Help content is available in-context, meaning you only see the content that is relevent to where you are within your application. In-context help rocks! CE Callista E. ICT Business Analyst Dairy Used the software for: 1-2 years ### "Unique solution with great support " August 4, 2022 4.0 • Pleasant cooperation at any time • Open to develop the product further with ideas from the customer e.g. ShrePoint webpart • Very fast and great support even though we are not working in the same time zone • VisualSP is more than just a supplier, it is a partner Pros I like that the solution can be used in so many ways. Below you'll find some of my highlights: - Replace the Microsoft help icon (?) in the browser by our customized VisualSP help icon. - Available as an extention, inline help and webpart. Thus search options are available from "googling" down to the one right way to approach the issue - Create different types of help items (e.g. connect existing help item via URL, create your own content, ...) - Create help items in several languages which are connected to each other (same item ID). This makes life of an admin so much easier. - Copy the already created help item and assign it to a different app. I often face the challenge that a help item can be used in the SharePoint environment but also for Teams. The introduction of this function was game-changing! Cons Nothing to mention here. We are very glad that we chose VisualSP. Reason for choosing VisualSP Most of the requirements were covered by VisualSP. Review Source Response from VisualSP September 15, 2022 Hi Callista, thanks for the wonderful review! We're especially proud of how we are able to respond to, and oftentimes partner with, many of our customers when they have great suggestions for enhancing our application. We provide top-tier support no matter where you are in the world! Shuheb A. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Quick and speedy support tool at your fingertips." September 29, 2022 5.0 VisualSP will help reduce the cost of time spent supporting users within Microsoft 365, being able to use the resource else where to improve other services in the organisation is a plus! Pros Being able to get support throughout all the Microsoft 365 services because the tool follows you everywhere you go is a great idea! This tool has helped support staff in answering the burning questions they had about Microsoft and reduced the cost and time spent creating IT Support Tickets through the IT Support Portal. Cons I cannot fault VisualSP in any way, because every time I had a request to improve the tool for the Organisation, the VisualSP has always proposed a solution that resolves any situation I had, so kudos the Dev Team! Review Source VR Verified Reviewer Teacher Education Management Used the software for: 1-2 years ### "Much Needed Software!" August 23, 2022 5.0 Smooth, easy to use. Highly recommend. Pros This plug-in allows me to easily navigate and find what I need, when I need it! Cons Honestly, I do not dislike anything about this software. Review Source Response from VisualSP September 15, 2022 Thanks for the great review! Providing help at the end-user's moment of need is one of the things VisualSP excels at. RP Rob P. D365 CE Functional Consultant Information Technology and Services Used the software for: Less than 6 months ### "VisualSP Functional Review" September 2, 2022 5.0 Pros Initial Integration with Dynamics is easy to install as it is simply a plug-in on the browser. Contextual and Onboarding-specific help items are great. It's also not intrusive to the Dynamics user experience. Cons Content creation interface options could be a little smaller, but I may just need to zoom out of my browser. Being able to pin the window and Help Items would be helpful so you don't have to keep closing out of the Help Item to complete a step. Review Source Response from VisualSP September 14, 2022 Hi Rob, thanks for your review. We're very excited about how well our product integrates with Dynamics. We have been able to overcome a hurdle that many other applications grapple with, and that is interacting with objects within an iFrame. With VisualSP, you are now able to attach inline help and walkthrough steps to elements within an iFrame, a HUGE win for our customers. MA Muhammad A. Senior Analyst Oil & Energy Used the software for: 2+ years ### "On demand help for SharePoint" September 10, 2022 5.0 Pros Training content is displayed as per context and it is accessible in the same application. Cons We didn't purchase premium license, so in case of changes in any help configuration I had to manually import them in all site collections Review Source Response from VisualSP September 14, 2022 Hi Muhammad, thanks for the great review. Some of the other benefits to a Premium subscription include the ability to create custom help items and view user analytics, all at a price that beats the competition. SS Samir S. Data Engineer Package/Freight Delivery Used the software for: 6-12 months ### "Highly Recommend VisualSP!" August 23, 2022 5.0 Great overall experience. Pros Easy for all staff to download this plug-in. Very clear-cut instructions really helped us all and after that, it helped us onboard to other software. Cons Nothing to dislike about VisualSP for myself or my colleagues. Review Source Response from VisualSP September 15, 2022 Hi Samir, thanks for the great review. Many of our customers use our application for onboarding purposes. It makes the process so much easier and end-users really appreciate the walkthrough tutorials. SB Stacey B. Records Manager Utilities Used the software for: 1-2 years ### "A great tool for educating users" August 5, 2021 5.0 For the price, Visual SP has A LOT of good features. It is easy to get ahold of the customer service, and work through issues or learn how to better use the app. Pros It is a great tool for looping people into SharePoint. Whether they're power users or beginners, they can benefit from Visual SP. It also prevents me (the sole SharePoint Admin) from having to repeatedly answer the same question/comment. Cons It is a little bit clunky. It took some poking around to get the banners/announcements to appear where I needed them. A bit of it was probably user inexperience. Reason for choosing VisualSP I did renew VisualSP, because I like it. Review Source Response from VisualSP September 15, 2022 Hi Stacey, thanks for your review! VisualSP provides the best benefit to your organization at the best price. We won't nickel and dime you to death like some of our competitors. VR Verified Reviewer VP, Digital Products & Technology Retail Used the software for: 6-12 months ### "VisualSP’s Value Add to my Org. " August 23, 2022 5.0 Pros It’s contextual help - that’s where this product adds value to my org. It helps the team continue working and learning. Cons Can’t think of any - just keep adding more content like you do. Review Source Response from VisualSP September 15, 2022 Thanks for the great review! Our ability to create in-context help is really what makes us shine. We're also competitively priced compared to our competitors. LT Lilamaya T. Senior IT Architect Financial Services Used the software for: 2+ years ### "My Review" September 7, 2022 4.0 Pros IN context help is a very helpful feature for end users. Cons I have no specific concerns about this product. This work great with SharePoint. Review Source Response from VisualSP September 14, 2022 Hi Lilamaya, we're happy that you found in-context help to be very helpful for your end users. The ability to create in-context help is one way we differentiate ourselves from the out-of-the-box support that you will find with many software products. DT Dian T. Presales director Information Technology and Services Used the software for: I used a free trial ### "Great product!" October 4, 2022 5.0 This product helps tremendously with user adoption and shortens training time Pros I love the fact that the content can be customized Cons I honestly didn’t find anything missing! Loved all features! Review Source KK Kabir K. Trainer Consultant Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great product with great support " August 26, 2022 5.0 Pros The training module is the most useful for our organization Cons Really nothing I can think of here. The software works great, the chrome extension is very useful Review Source Response from VisualSP September 14, 2022 Hi Kabir, thanks for the great review! Our browser extensions are very popular (available in Chrome, Edge, and Firefox), but customers can also deploy our application as a custom action within SharePoint with a simple Installation Wizard or PowerShell script. We try to make deploying VisualSP a breeze! VR Verified Reviewer Consultant Consumer Services Used the software for: I used a free trial ### "5 stars for VisualSP " August 23, 2022 5.0 Pros I love the fact that I have the information at my fingertips at all times Cons More free content on the app would be even better Review Source Response from VisualSP September 14, 2022 Thanks for the great review! We're glad you like the free content! We currently have over 1700 help items that are available for FREE with your subscription, and we regularly add new free content all the time. MF Michael F. Principal Office 365 Engineer Pharmaceuticals Used the software for: 2+ years ### "Very easy to work with" September 8, 2022 5.0 We've had very good experiences with VisualSP. Pros The team at VisualSP is very helpful and makes themselves easily available to assist. The software is intuitive. Cons Not so much to do with the product, but the training space is so broad with so many teams involved and so many products available, that it's hard to get buy in. Review Source Response from VisualSP September 14, 2022 Hi Michael, we're glad you had a positive experience with our team. We take customer support very seriously at VisualSP and even offer a daily Office Hour, where we have a live Teams channel open to answer your questions. AD Azmeena D. Coach Supervisor Professional Training & Coaching Used the software for: Less than 6 months ### "Super helpful and creates efficiency" August 23, 2022 5.0 Easy to use and navigate, content is top quality Pros Tthe platform is really helpful, always available, and allows me to be more self sufficient Cons Can't think of anything, it all looks good to me Review Source Response from VisualSP September 14, 2022 Hi Azmeena, thanks for the great review! All of our content is created by top content providers with years of experience in the different technical stacks we support. AB Ahmed B. Animator Animation Used the software for: I used a free trial ### "Full featured user support platform" September 5, 2022 5.0 Pros Excellent experience with Visual SP. What I like most is It's an easy-to-use and full-featured user support platform that is built to help employees be more productive. Cons Well, I haven't seen any missing features yet. 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