# Grab Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Grab Software - reviews, pricing plans, popular comparisons to other Travel Management products and more.

Source: https://www.capterra.com/p/231472/Grab

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# 

 Grab Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Grab

## What is Grab?

Grab is a travel management software designed to help businesses define policies and track employees' travel expenses.

## What is Grab used for?

[Travel Management](https://www.capterra.com/travel-management-software/)

Overall rating

Based on 16 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Grab

4.7 (16)

VS.

[### Vervotech Mappings](https://www.capterra.com/p/232158/Vervotech-Mappings/)

[5.0 (4)](https://www.capterra.com/p/232158/Vervotech-Mappings/#reviews)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (16)

Ease Of Use

5.0 (4)

Value For Money

4.7 (12)

Value For Money

5.0 (4)

Customer Service

3.9 (11)

Customer Service

5.0 (4)

## Grab alternatives

[Freelance Travel](https://www.capterra.com/p/209073/Freelance-Travel/)

[5.0 (1)](https://www.capterra.com/p/209073/Freelance-Travel/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/209073/Freelance-Travel/)

[Travelize](https://www.capterra.com/p/172280/Travelize/)

[4.5 (2)](https://www.capterra.com/p/172280/Travelize/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/172280/Travelize/)

## Pricing

Value for money

4.7 (12)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.7 (12)

4.7

Based on 12 reviews

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## Support, customer service and training options

Customer Service

3.9 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (11)

3.9

Based on 11 reviews

## User reviews

Overall rating

4.7

Based on 16 reviews

Filter by rating

5(11)

4(5)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LK

Lurlakkana K.

Director of Marketing

Hospitality

### "Convenient and Efficient"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 2, 2024

It's a wonderful service which I am glad now exists. Things are much more convenient where I live due to this!

Pros

The mobile application is super easy to use, as a customer and as a provider. They have many services and options for transit, not just Taxi (shopping, for example). Grab Taxi is dynamic, allowing me to choose how many seats i want to utilize/organize. Grab Delivery has decent prices without too much markup, and it is very easy to contact the driver of whichever service you're using.

Cons

In some areas where I live (on an island), still have few, or no, options for Grab services (delivery, taxi, etc.). Would like to see the service areas extended.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Sujata B.

Influencer

Entertainment

### "Gets you to your Destination!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

September 11, 2024

We used Grab in our trip to Asia and it was very useful app to move to different places. The rides are almost always available to book so it is a very good service and app.

Pros

The app is easy to use and location navigation is simple and easy as well. We can also track the ride to see where the vehicle is with accuracy.

Cons

Some riders won't know English and they sometime make the prices very high during peak and busy hours.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

응김

EungMin Gim.

General Manager

Environmental Services

### "Grape vine grab"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

9/10

July 4, 2024

At some point, the Grab customer service center blocked direct phone calls. I have been using the Grab app from 2019 to 2023. Often, when my passenger left something in the car, I had to contact Grab customer service to coordinate with the driver, but the process was very cumbersome and annoying. Other than that, I used it without any problems from 2019 to 2023. Therefore, I recommend this app.

Pros

When you first set foot in Southeast Asia, I guarantee that the most convenient app will be Grab. You can check the taxi's location and your location in real time, and support real-time calls and chats with the driver. The app's UI is intuitive, and even beginners who are not familiar with it can easily use it.

Cons

When weather conditions worsen or there is heavy rain, it is very difficult to catch drivers. Additionally, communication with Grab customer service is very difficult. This part will be described in detail below.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AM

argel m.

call center agent

Retail

### "my grab experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 21, 2023

We frequently use Grab specially when ordering food. It is easy to use, fast and reliable. Provide more products that we can choose from.

Pros

We frequently use Grab specially when ordering food. It is easy to use, fast and reliable. Provide more products that we can choose from.

Cons

In my experience, I don't have any cons since Grab is 24/7. Easy to use, fast and reliable. Grab is easy to download too.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JL

JinZhen L.

Freelance

Writing and Editing

### "Simplifying Transportation"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

September 15, 2023

Grab simplifies transportation and offers a wide array of services. While surge pricing and service availability can be occasional issues, its convenience and diverse offerings make it a valuable app for users across Southeast Asia

Pros

Convenience. Grab offers a one-stop platform for ride-hailing, food delivery, and more. Wide Availability. It operates in multiple countries across Southeast Asia, making it accessible to a broad user base.

Cons

Surge Pricing. During peak hours, prices can significantly increase. Service Availability. Service quality and availability can vary depending on the location.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CA

Charlo Angelo C.

Owner

Food & Beverages

### "The best app for Ride Hailing and Food Delivery"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 16, 2023

Since we started using Grab, We can now easily book rides to travel for meetings and also make instant deliveries of our products

Pros

Since I started using this app, finding a ride has never been as easy than before and booking food deliveries as easy as 1,2,3.

Cons

the only part i hated in using this app for booking rides is during peak hours, the surge price is too much!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

UM

Ulycel M.

Apparel

Apparel & Fashion

### "employees are good to be true"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 10, 2023

I really love this app because it makes my life become easier when Im hungry or find a taxi I can easily use this app and also I always use grab when I want to order food and all i can say is that drivers are very responsible and also respectful

Pros

Employees are quick to act and have lots of ideas, and they support one another. If they commit to a task that is outside of their normal responsibilities, they will complete it successfully.

Cons

I don't have a negative feedback about this software

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ÉD

Ezechiel D.

Étudiant

Business Supplies and Equipment

### "Grab, une application à recommander "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

January 11, 2023

Je fais le commerce en ligne

Pros

L'application est facile à utiliser par mes clients

Cons

Manque de quelques améliorations pour son succès

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Krystel Mae D.

CSR

Outsourcing/Offshoring

### "Grab it!"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 22, 2022

Pros

I like how this software is associated to many restaurant, giving us a lot of choices.

Cons

What I least like about this software is the pin location. Sometimes the address that populates is incorrect.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MJ

Marco Jay T.

Team Manager

Telecommunications

### " Easy booking, Insured drivers and short wait time"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 27, 2022

I've had a terrific overall experience with grab food and Ride services. Although I have only started using it for about a yeas, I already like it and will continue to do so.

Pros

The program is simple to use and integrates with our current systems and practices.

Cons

So that anyone can share on their social network, social sharing needs to be good.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/231472/Grab/reviews/)

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