# Grab Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Grab Software - reviews, pricing plans, popular comparisons to other Travel Management products and more. Source: https://www.capterra.com/p/231472/Grab --- # Grab Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Grab ## What is Grab? Grab is a travel management software designed to help businesses define policies and track employees' travel expenses. ## What is Grab used for? [Travel Management](https://www.capterra.com/travel-management-software/) Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Grab?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.grab.com/&name=Grab) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Grab 4.7 (16) VS. [### Vervotech Mappings](https://www.capterra.com/p/232158/Vervotech-Mappings/) [5.0 (4)](https://www.capterra.com/p/232158/Vervotech-Mappings/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (16) Ease Of Use 5.0 (4) Value For Money 4.7 (12) Value For Money 5.0 (4) Customer Service 3.9 (11) Customer Service 5.0 (4) ## Grab alternatives [Freelance Travel](https://www.capterra.com/p/209073/Freelance-Travel/) [5.0 (1)](https://www.capterra.com/p/209073/Freelance-Travel/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/209073/Freelance-Travel/) [Travelize](https://www.capterra.com/p/172280/Travelize/) [4.5 (2)](https://www.capterra.com/p/172280/Travelize/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172280/Travelize/) ## Pricing Value for money 4.7 (12) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.7 (12) 4.7 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (11) 3.9 Based on 11 reviews ## User reviews Overall rating 4.7 Based on 16 reviews Filter by rating 5(11) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LK Lurlakkana K. Director of Marketing Hospitality ### "Convenient and Efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 2, 2024 It's a wonderful service which I am glad now exists. Things are much more convenient where I live due to this! Pros The mobile application is super easy to use, as a customer and as a provider. They have many services and options for transit, not just Taxi (shopping, for example). Grab Taxi is dynamic, allowing me to choose how many seats i want to utilize/organize. Grab Delivery has decent prices without too much markup, and it is very easy to contact the driver of whichever service you're using. Cons In some areas where I live (on an island), still have few, or no, options for Grab services (delivery, taxi, etc.). Would like to see the service areas extended. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sujata B. Influencer Entertainment ### "Gets you to your Destination!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 11, 2024 We used Grab in our trip to Asia and it was very useful app to move to different places. The rides are almost always available to book so it is a very good service and app. Pros The app is easy to use and location navigation is simple and easy as well. We can also track the ride to see where the vehicle is with accuracy. Cons Some riders won't know English and they sometime make the prices very high during peak and busy hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 응김 EungMin Gim. General Manager Environmental Services ### "Grape vine grab" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 July 4, 2024 At some point, the Grab customer service center blocked direct phone calls. I have been using the Grab app from 2019 to 2023. Often, when my passenger left something in the car, I had to contact Grab customer service to coordinate with the driver, but the process was very cumbersome and annoying. Other than that, I used it without any problems from 2019 to 2023. Therefore, I recommend this app. Pros When you first set foot in Southeast Asia, I guarantee that the most convenient app will be Grab. You can check the taxi's location and your location in real time, and support real-time calls and chats with the driver. The app's UI is intuitive, and even beginners who are not familiar with it can easily use it. Cons When weather conditions worsen or there is heavy rain, it is very difficult to catch drivers. Additionally, communication with Grab customer service is very difficult. This part will be described in detail below. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM argel m. call center agent Retail ### "my grab experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2023 We frequently use Grab specially when ordering food. It is easy to use, fast and reliable. Provide more products that we can choose from. Pros We frequently use Grab specially when ordering food. It is easy to use, fast and reliable. Provide more products that we can choose from. Cons In my experience, I don't have any cons since Grab is 24/7. Easy to use, fast and reliable. Grab is easy to download too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL JinZhen L. Freelance Writing and Editing ### "Simplifying Transportation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 15, 2023 Grab simplifies transportation and offers a wide array of services. While surge pricing and service availability can be occasional issues, its convenience and diverse offerings make it a valuable app for users across Southeast Asia Pros Convenience. Grab offers a one-stop platform for ride-hailing, food delivery, and more. Wide Availability. It operates in multiple countries across Southeast Asia, making it accessible to a broad user base. Cons Surge Pricing. During peak hours, prices can significantly increase. Service Availability. Service quality and availability can vary depending on the location. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Charlo Angelo C. Owner Food & Beverages ### "The best app for Ride Hailing and Food Delivery" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2023 Since we started using Grab, We can now easily book rides to travel for meetings and also make instant deliveries of our products Pros Since I started using this app, finding a ride has never been as easy than before and booking food deliveries as easy as 1,2,3. Cons the only part i hated in using this app for booking rides is during peak hours, the surge price is too much! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UM Ulycel M. Apparel Apparel & Fashion ### "employees are good to be true" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2023 I really love this app because it makes my life become easier when Im hungry or find a taxi I can easily use this app and also I always use grab when I want to order food and all i can say is that drivers are very responsible and also respectful Pros Employees are quick to act and have lots of ideas, and they support one another. If they commit to a task that is outside of their normal responsibilities, they will complete it successfully. Cons I don't have a negative feedback about this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ÉD Ezechiel D. Étudiant Business Supplies and Equipment ### "Grab, une application à recommander " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 11, 2023 Je fais le commerce en ligne Pros L'application est facile à utiliser par mes clients Cons Manque de quelques améliorations pour son succès Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Krystel Mae D. CSR Outsourcing/Offshoring ### "Grab it!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 22, 2022 Pros I like how this software is associated to many restaurant, giving us a lot of choices. Cons What I least like about this software is the pin location. Sometimes the address that populates is incorrect. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Marco Jay T. Team Manager Telecommunications ### " Easy booking, Insured drivers and short wait time" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 27, 2022 I've had a terrific overall experience with grab food and Ride services. Although I have only started using it for about a yeas, I already like it and will continue to do so. Pros The program is simple to use and integrates with our current systems and practices. Cons So that anyone can share on their social network, social sharing needs to be good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/231472/Grab/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)