--- title: "Birdeye Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Birdeye Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/152997/BirdEye/" page_type: "product" language: "en" --- # Birdeye Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Birdeye ## What is Birdeye? Birdeye is the highest-rated all-in-one online reputation management and customer experience platform for local businesses and multi-location brands. Over 150,000 businesses use Birdeye’s AI-enabled platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. ## What is Birdeye used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Recognitions Shortlist Best ease of use Overall rating Based on 705 user reviews Reviews sentiment Positive 94% Neutral 2% Negative 4% Pros & cons Intuitive and simple operation Enhanced business online visibility Frequent technical glitches and delays Inconsistent and delayed support interactions Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Reputation Management / 2026 - SMS Marketing / 2026 - Conversational AI Platform / 2025 - Customer Engagement / 2025 - Customer Experience / 2025 - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Competitive Intelligence / 2026 Our "Best of" badge program showcases products with the highest ratings... ## Birdeye alternatives Highest Rated [4.9 (57)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (255)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [GiveMe5.ai](https://www.capterra.com/p/207396/GiveMe5-ai/) [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207396/GiveMe5-ai/) [View all alternatives](https://www.capterra.com/p/152997/BirdEye/alternatives/) ## FAQs about Birdeye Overview ### What problems does Birdeye solve? Birdeye solves low review volume, scattered feedback across sites, slow responses to unhappy customers, and weak local search visibility by automating review requests, centralizing monitoring, and routing direct feedback into one dashboard. Dental practices, healthcare offices, agencies, multi-location businesses, and customer service teams benefit most from these streamlined reputation workflows. Answer based on 343 reviews Overview ### Which roles and teams benefit most from Birdeye? Birdeye is most used by business owners, executives, office and practice managers, and marketing teams that need stronger online reputation management and customer communication. Healthcare and service leaders use it to collect reviews, manage listings, respond to feedback, and streamline client outreach, while marketers track engagement and improve local visibility. Answer based on 701 reviews Overview ### What company size and industries is Birdeye built for? Birdeye is built for small businesses in multi-location industries, with 85% of reviewers from small companies and Marketing and Advertising leading at 19%. It also serves Construction and Health, Wellness and Fitness at 9% each, alongside auto dealers, dental practices, healthcare, legal, property management, restaurants, and retail. Answer based on 704 reviews Features and Usability ### What are the key features of Birdeye? Birdeye includes core review management tools like review requests, review monitoring, response management, and ratings/reviews dashboards. Differentiator features include 2-way messaging across SMS and social channels, survey builder with sentiment analysis, listing management for local SEO, and automated email or text campaigns with customizable templates. Answer based on 364 reviews Integrations ### Which third-party tools and platforms does Birdeye integrate with? Birdeye integrates with Shopify, Zapier, Instagram, Meta for Business, Twitter/X, WordPress, and Dentrix, with reviewer mentions also covering QuickBooks Online and Square Point of Sale. Its catalog indicates more than 100 integrations overall, spanning ecommerce, social media, CMS, accounting, dental practice management, and scheduling tools like Booker. Answer based on 68 reviews Getting Started and Support ### How easy is it to onboard and train a team on Birdeye? Birdeye offers in-person training, live online sessions, webinars, documentation, and videos. Nontechnical team members often get started quickly with guided setup and support, while beginners, admins, and agency teams may need more time because the feature set can feel overwhelming. Reviewers generally describe onboarding as straightforward, with follow-up help when questions come up. Answer based on 21 reviews Getting Started and Support ### What customer support options does Birdeye offer, and how do users rate the experience? Birdeye offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, friendly, and helpful during setup, training, and troubleshooting. Some report slower follow-up, occasional difficulty reaching the right person, and frustration with onboarding, billing, or contract-related issues. Answer based on 292 reviews Review management ### How well does Birdeye handle review management? Birdeye centralizes review requests, monitoring, and responses in one place, which makes reputation management easier for many teams. Marketing agencies, multi-location businesses, and small business owners often value the automation, inbox, and response tools, though some mention inconsistent auto-responses, limited booking-platform integration, or slower delivery for custom setup needs. Answer based on 364 reviews ## Who uses Birdeye? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple operation 96% positive reviews out of 167 Most reviewers find ease of use valuable, highlighting straightforward setup, minimal training, and convenient mobile access. Cara M. Senior Client Manager, 201 - 500 employees. "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye." Frequent technical glitches and delays 49% negative reviews out of 65 Some reviewers report bugs and issues, experiencing platform errors, slow performance, and recurring problems requiring ongoing support. Evyn S. UX and SEO Specialist, 11 - 50 employees. "Sometimes it can be glitchy or take a while to load." Enhanced business online visibility 100% positive reviews out of 40 Most reviewers describe online presence as significantly improved, boosting search rankings, reputation, and customer discovery. Bradley H. Senior Business Intelligence Analyst, 201 - 500 employees. "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." Inconsistent and delayed support interactions 53% negative reviews out of 53 Some reviewers describe service calls as unreliable, mentioning missed appointments, slow responses, and unresolved concerns with support. Matt M. Vice President, 2 - 10 employees. "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support." Centralized review management hub 94% positive reviews out of 35 Most reviewers indicate the review dashboard streamlines monitoring, responding, and analyzing feedback across multiple platforms efficiently. Difficult contract termination process 95% negative reviews out of 22 Most reviewers report cancellation as challenging, citing strict contracts, ignored requests, and unresponsive support during termination. Scott T. President, 11 - 50 employees. "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year." ## Features AI summary Based on 2,178 Reputation Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**48%**) - **Review Monitoring** (**47%**) Birdeye supports all three of the features reviewers value most: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer input, stay on top of incoming reviews across channels, and respond to feedback in a timely way, allowing teams to improve customer experience and protect brand reputation. Review Request 4.6 (140) 79.29% of 140 reviewers that rated this feature as important or highly important With this capability, you can easily automate and customize review requests via email or text, integrate with platforms like Google, Facebook, Salesforce, and Yardi, and use bulk uploads. Reviewers appreciate its effectiveness, ease of use, and integration options for boosting reviews. Feedback Management 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review Monitoring 4.7 (130) 72.31% of 130 reviewers that rated this feature as important or highly important Birdeye offers centralized monitoring so you can track, filter, and respond to reviews from multiple sources and locations in one dashboard. Reviewers appreciate the real-time notifications, daily reports, and the ability to manage all reviews efficiently for multi-location businesses. Surveys & Feedback 4.7 (25) 48.00% of 25 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Negative Feedback Management 4.6 (120) 71.67% of 120 reviewers that rated this feature as important or highly important This aspect helps you identify, address, and resolve negative feedback before it escalates. Reviewers indicate it’s valuable for quickly responding to dissatisfied customers, using templates or AI suggestions, and preventing public negative reviews to protect reputation. Response Management 4.6 (113) 69.91% of 113 reviewers that rated this feature as important or highly important It gives you a unified place to reply to reviews, use AI-generated or template responses, and set up auto-replies. Users think it’s easy to manage responses quickly, value the flexibility to reply personally, and like the notification system for new reviews. Birdeye 134 features An @mention is a way to tag or notify a specific person about a message/post Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Analyze data and automatically generate insights using AI/ML technologies Establish rules for automatic propagation of social media posts across one or more channels Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Evaluating strengths and weaknesses of companies with the same target audience Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Receive and/or send email notifications for urgent updates, requests, or other information Create and send email blasts/campaigns Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Find & retrieve relevant data or documents Used as a promotional or demonstration tool in sales and marketing presentations Games or game-like elements to track progress and reward accomplishments Use AI to generate content in the form of text, images, videos, etc. Group messaging lets multiple people carry on a group conversation Store and manage images Helps understand a user's intentions/actions Track and monitor a specific set of keywords Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) Ability to chat online in real time Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Access software remotely via mobile devices Notifications via mobile devices Clients can submit payments via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows for businesses to run a variety of different campaigns across different channels Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Manage and support multiple locations Process payments via multiple modes directly through the application Process and analyze human language in text or audio form This aspect helps you identify, address, and resolve negative feedback before it escalates. Reviewers indicate it’s valuable for quickly responding to dissatisfied customers, using templates or AI suggestions, and preventing public negative reviews to protect reputation. Form to collect visitor contact information when live chat isn't available Send personal messages to clients or attendees Accept and process online payment transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Schedules specific times for content to appear on social media platforms, blogs, websites etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Predict future data based on historical data sets Copy on the page or chat window encouraging the user to engage with the chat option Matrix barcode that stores information Ratings/Reviews Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service It gives you a unified place to reply to reviews, use AI-generated or template responses, and set up auto-replies. Users think it’s easy to manage responses quickly, value the flexibility to reply personally, and like the notification system for new reviews. Birdeye offers centralized monitoring so you can track, filter, and respond to reviews from multiple sources and locations in one dashboard. Reviewers appreciate the real-time notifications, daily reports, and the ability to manage all reviews efficiently for multi-location businesses. Notifies a business when a review is left With this capability, you can easily automate and customize review requests via email or text, integrate with platforms like Google, Facebook, Salesforce, and Yardi, and use bulk uploads. Reviewers appreciate its effectiveness, ease of use, and integration options for boosting reviews. Send individual or bulk text messages at predetermined times Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed and identify if they are positive, negative or neutral Identifying problems across various website data points that can prevent the site from ranking on Google and other search engines Optimize and manage the search engine optimization efforts for a website or digital content Allow users to access multiple services after entering their login credentials once Send messages via SMS Monitor social media sites for specific keywords Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Allows businesses to share their videos on social media. Allow customers/users to submit support queries and service requests Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Monitor or audit historical and current transactions to analyze customer account activities View messages sent by both parties during the chat conversation Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Chat with your counterparts over the video in real time Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.6 (705) 4.6 Based on 705 reviews ## Pricing Value for money 4.5 (618) Free Trial [View pricing plan details](https://www.capterra.com/p/152997/BirdEye/pricing/) Starter Custom Quote Available It includes: - Unlimited Users - Unlimited Contacts - Campaigns - Team Chat - Payments - Integrations - Mobile App - Reviews - Listings - Messaging Growth Custom Quote Available It includes: - Unlimited Users - Unlimited Contacts - Social Dominate Custom Quote Available It includes: - Unlimited Users - Unlimited Contacts - Referrals Value for money 4.5 (618) 4.5 Based on 618 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (653) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (653) 4.6 Based on 653 reviews ## User reviews Overall rating 4.7 Based on 705 reviews Filter by rating 5(569) 4(94) 3(17) 2(6) 1(19) Mentioned topic Sorted by most recent KL Kate L. Sales Machinery ### "A Powerful Tool for Managing Online Reputation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2026 Overall, my experience with Birdeye has been positive. It provides a convenient way to manage customer reviews, gather feedback, and monitor online reputation from one centralized platform. The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively. Pros Birdeye makes it easy to manage customer reviews, monitor online reputation, and collect feedback across multiple platforms. I liked the user-friendly dashboard, automated review requests, and the ability to track customer sentiment and engagement in one place. It helps businesses improve their online presence and maintain stronger relationships with customers. Cons The pricing can be high, especially for smaller businesses, and some advanced features may require additional setup or training. The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Steven L. Digital Marketing Director Real Estate ### "A Robust Tool Set for Reputation and Online Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2026 Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. Pros Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools Cons I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI Switched from [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Needed a more robust system with integrated service Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reasons for choosing Birdeye Birdeye was more flexible, offered better services to add to our marketing tools at a better price point Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IW Isla W. Marketing Manager Hospital & Health Care ### "Good for managing online reputation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 11, 2026 Pros The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. Cons Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2026 Hi Isla, Thank you for your feedback. We’re glad to hear the review management and social media tools have been helping drive stronger engagement and make it easier to stay consistent with customer responses and updates. We also appreciate the note on the mobile app experience. Ease of use on the go is important, and your feedback on navigation and speed is helpful as we continue to improve the product. Thanks again for sharing your experience with us. CV Clara V. HR Coordinator Automotive ### "Makes a Difference" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2026 Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GY Ghiwa Y. IT manager Airlines/Aviation ### "My Experience Using Birdeye: A Balanced Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2025 with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. Pros Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. Cons Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Christoph B. COO Hospitality ### "Easy to adopt solution to gain visibility and manage reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 10, 2025 Easy to use and adopt - team was quickly onboarded and could take action both in setting up the reportings and gaining visibility but also to start responding and managing Pros Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image. Cons Some of the functionality is heavily focused on social media in the original sense but not fully integrated into displaying and managing reviews or descriptions on booking platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Camila R. Case Manager Law Practice ### "Good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2025 It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role Pros It is the easiest way to communicate with clients. It expedites response times and provides them the security of having their CM available Cons Sometimes I find it hard to edit contact cards. Also it would be helpful to be able to sort by read/unread Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lisbeth M. Marketing Manager Real Estate ### "Great improvement in our reviews!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. Pros Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) Cons The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lacy H. Office Manager Medical Practice ### "Highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. Pros We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. Cons We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DV Dimos V. Leasing Director Real Estate ### "BIRDEYE - open your eyes to a new look at your portfolio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2025 It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before. Pros Great product that helps our marketing and leasing teams understand what is going on at our properties. Cons I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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