# Opsyte Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Opsyte the right Employee Scheduling solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/231521/Opsyte/reviews

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Opsyte

4.7 (30)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Opsyte

Ease of use

4.5

Customer Service

4.7

## Pros and Cons in Reviews

MV

Margarita V

AccountantHospitality, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“Always immediate customer service support, all requested adjustments have been made individually according to our company needs!“

November 17, 2022

CT

Cara T

Sous chef Hospitality, 11 - 50 employeesUsed the software for: 1-2 years.

“The interface on mobiles aren't that great, using the app portrait doesn't format well on phones“

October 27, 2021

DR

Dani R

Accounts AssistantAccounting, 11 - 50 employeesUsed the software for: 6-12 months.

“So much better than a lot of invoice processing systems, very easy to use, works very quickly and makes life a lot easier for users like myself.“

October 31, 2022

## Showing most helpful reviews

Showing 1-25 of 30 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MS

Matt S.  
Accounts Assistant  
Accounting  
Used the software for: 1-2 years

### "Opsyte Review"

November 1, 2022

5.0

Pros

Everything is really easily presented and has a great ease of use. I find it most useful when processing payroll, it makes it much simpler as all information is presented in a simple and user friendly way.

Cons

There is nothing in terms of any negatives with the software.

Review Source

Response from Opsyte Online

November 2, 2022

Thank you so much for taking the time to review Opsyte! We are glad that it makes looking after your payroll easier. Please know that you are welcome to contact our customer support if you ever need help with, or have suggestions for, our software!

BS

Barbara S.  
HR and Payroll Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Good but could improve or be customised for each client"

November 10, 2022

4.0

Pros

It is easy to get all in one place and keep track of their hours and annual leave accrual. Links to other systems, which takes away most of the human error (such as calculating the tronc+tips)

Cons

Some of the reports can't be customised.

Review Source

Response from Opsyte Online

November 14, 2022

Thank you so much for taking the time to review Opsyte. Your feedback is important to us and I shall forward it on to the development team!

GD

Georgia D.  
Runner  
Hospitality  
Used the software for: Less than 6 months

### "Using Opsyte"

November 25, 2021

4.0

Pros

I like the fact that I receive an email weekly with my upcoming shifts

Cons

I find the document uploading and the user experience/interface difficult on mobile

Review Source

Response from Opsyte Online

November 26, 2021

Hello Georgia! Thank you for taking the time to leave us a review. Your feedback is appreciated! We will aim to improve the user experience on a mobile.

CR

Chris R.  
Accounts Manager  
Accounting  
Used the software for: 2+ years

### "Opsyte Portal"

October 29, 2021

5.0

Pros

Very user friendly. The system feels like its designed for the industry.

Cons

None so far - Customer support is available if I have an issue.

Review Source

Response from Opsyte Online

November 1, 2021

Hello Chris, thank you so much for reviewing Opsyte. I'm glad that you find the software user friendly and have been able to access support when you require it!

RS

Rocco S.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "Good"

November 3, 2022

5.0

Pros

Simplicity and effectiveness of systems

Cons

Some mistakes cannot be edited internally but need to be amended by the opsyte team

Review Source

Response from Opsyte Online

November 7, 2022

Thank you very much for taking the time to review Opsyte, we really appreciate it! We are continually working on the software to allow you to have even more freedom within Opsyte!

EB

Ed B.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Love"

October 27, 2021

5.0

Great team , amazing support

Pros

invoice approval - Great team and support

Cons

Another login, doesn't give enough reasons to reject an invoice - I would like to be able to write the reason why I have rejected an invoice

Alternatives considered

[Xero](https://www.capterra.com/p/120109/Xero/)

Reason for choosing Opsyte

Better support

Review Source

Response from Opsyte Online

October 28, 2021

Hello Ed, Thank you for taking the time to leave a review. I'm really glad you're having a good experience with Opsyte's Invoice Approvals, thank you for the kind comment about our team and the support. Your feedback about the "rejection reason" is noted, our team are planning to release this feature over the coming weeks, so keep your eyes peeled!

YS

Yasmin S.  
Front of House  
Hospitality  
Used the software for: Less than 6 months

### "Easy to use scheduling "

October 27, 2021

5.0

Pros

The clock in feature is really easy to use, and makes taking breaks easy

Cons

Logs you out randomly sometimes, and can be a bit slow

Review Source

Response from Opsyte Online

October 28, 2021

Hello Yasmin, thank you very much for leaving a review. I'm glad that you find the clock in feature useful - our aim is to save everyone time with these processes! Thank you for your feedback about being logged out, we will have a look at this for you so we can improve Opsyte for everyone!

MG

Matt G.  
Accounts Assistant  
Accounting  
Used the software for: 6-12 months

### "Very good"

November 5, 2021

5.0

Easy to use, great support and happy to use them

Pros

Easy to use, I like how it makes my life easier

Cons

I think they should develop a stock function

Review Source

Response from Opsyte Online

November 10, 2021

Hello Matt, thank you for your review! We are delighted that Opsyte makes your work life easier. Thank you for your suggestion for the stock functionality, it is something that our team are wanting to implement - watch this space!

cP

charlie P.  
assistant manager  
Restaurants  
Used the software for: 1-2 years

### "Review for Opsyte!"

November 18, 2022

5.0

Pros

Its a really great tool to use for receiving and apporivng invoices from companies!

Cons

I dont think there is a con when it comes to using Opsyte

Review Source

AG

Andres G.  
CPU Manager  
Hospitality  
Used the software for: 1-2 years

### "Review for CP"

November 14, 2022

4.0

So far is good. It doesn't cause me any problems and I finish going through all invoices vweery swiftly.

Pros

Opsyte is very easy to use and very efficient. The user experience is well thought out and the features are very clear. It takes me very little time to complete reviewing all my invoices, which look pretty neat.

Cons

The 'quick view' feature is a bit slow. Feels like I am opening the file completely rather than being a quick view.

Review Source

LW

Liam W.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "A great piece of Kit. "

November 1, 2022

5.0

Great, They listen to their users and frequently implement features that are requested by us.

Pros

Opsyte is a great tool for our Business. It allows me to write Schedules, Manage HR, See budgets and Reports Plus much more all under one piece of software. No more Opening Excel Sheets and having staff break them. Its integration to our POS makes Cashing up a breeze . The Team, (Shout out to \[SENSITIVE CONTENT\],) are amazing and and help with any queries very swiftly.

Cons

their are currently no cons with this software.

Review Source

Response from Opsyte Online

November 4, 2022

Thank you so much for taking the time to review Opsyte, we are delighted that you have such positive things to say about the system! As always, we are here if you need any assistance. Thanks again, from Team Opsyte.

JT

Jack T.  
HR & Operations Manager  
Hospitality  
Used the software for: 6-12 months

### "Fab Support"

October 31, 2022

5.0

a joy!

Pros

Never have I received such quick support and troubleshooting with a software - Opsyte's live chat feature is tremendously staffed, and all the team are massively happy to help with anything large or small.The integration with our EPOS is revolutionary for us, and cuts down administrative work infinitely.

Cons

Its taken time to get used to our payroll administration being separate. Some of the HR features are not quite the full suite we were used to previously - warnings, grievances, absence reasons, promotions, templates for right to work documents, probations, etc lacking. I have full faith however that most if not all requested features will be developed by the amazing team.

Switched from

[PeopleMatter](https://www.capterra.com/p/275255/PeopleMatter/)[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Really unreliably slow and clunky system - terrible customer support - outdated with no EPOS integration.

Review Source

Response from Opsyte Online

November 1, 2022

Thank you so much for the time you've taken to review Opsyte! Your feedback means the world to us, and as always we are grateful for your requested features.

AM

Adam M.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Opsyte easy to use "

October 31, 2022

5.0

The overall experience I’m using it from 2019 , I found it very easy and good to use

Pros

Utile and easy to use not to complicated, help is always when needed

Cons

On the rota we can’t delete shift after we put it

Reason for choosing Opsyte

Yes

Review Source

Response from Opsyte Online

November 1, 2022

Hey Adam, thank you very much for your review. We are glad that you are enjoying using Opsyte! You may be pleased to know that you are now able to delete your own shifts - please contact Customer Support if you'd like to know more. Thank you again, from the Opsyte Team!

eR

egle R.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "life changing for business"

May 10, 2022

5.0

Overall we are very happy with Opsyte

Pros

It is amazing software and app, so glad we changed into opsyte which takes a lot of work and pressure from the management. it is so easy to use and has all tools in one place

Cons

The only negative feedback I have is the use of app, still has quite few bugs. sometimes clock in is not working.

Review Source

Response from Opsyte Online

November 1, 2022

Thank you so much for your positive review, we are so grateful to receive it. The mobile up is constantly under development to bring it new great features - so I am confident your issues will be resolved soon!

CT

Cara T.  
Sous chef  
Hospitality  
Used the software for: 1-2 years

### "Easy and simple "

October 27, 2021

5.0

Pros

The software was easy and simple to use, integration was seamless.

Cons

The interface on mobiles aren't that great, using the app portrait doesn't format well on phones

Review Source

Response from Opsyte Online

October 28, 2021

Hello Cara, I'm really glad that you find the software easy to use, and that your integration was seamless! Thank you for the feedback on the mobile app, it's an area that we are excited to improve and your input really helps us with that. Thank you for using Opsyte!

JW

Jamie W.  
Hospitality Operations Manager  
Hospitality  
Used the software for: Less than 6 months

### "average system- could be better"

October 27, 2021

3.0

average-could be better.

Pros

need easier scheduling tool, need to be able to see the whole schedule on 1 page. Makes it easier to read and plan accordingly.

Cons

scheduling tool- too awkward to use. needs to be simple and easy to build and review.

Review Source

Response from Opsyte Online

October 28, 2021

Hello Jamie, thank you for taking the time to leave a review for us! I'd be really keen to hear more of your feedback about the rota - we are always making improvements to the software and your input would be useful for us. You may not be aware, but in the rota menu you can select to view a "condensed view" which significantly reduces the size of the rota and may help if you have lots of staff. I noticed you rated our customer support as a 2/5 and I would also love to know how you feel we could improve this. At the bottom left corner of your screen you can find our customer support button, which is always answered by one of our team quickly! Thank you again for your feedback, it's really useful to highlight areas for us to improve. I hope to hear from you soon.

DR

Dani R.  
Accounts Assistant  
Accounting  
Used the software for: 6-12 months

### "Brilliant Service"

October 31, 2022

5.0

So much better than a lot of invoice processing systems, very easy to use, works very quickly and makes life a lot easier for users like myself.

Pros

The Rate of invoice processing is miles better than a some i have used. It is very straight forward and easy to use.!

Cons

Sometimes, depending on the email, Opsyte doesnt always filter duplicates out.

Review Source

Response from Opsyte Online

November 1, 2022

Thank you so much for the time you've taken to review Opsyte! We are in the process of developing an even slicker invoice system, which we are confident will help out with your point for improvement. Thanks again!

HQ

Howard Q.  
Executive Chef  
Restaurants  
Used the software for: 6-12 months

### "Great Management Software"

November 10, 2022

5.0

Really enjoy it over other rostering packages I've used in the past. The weekly reports are very useful.

Pros

Very easy to use, a nice simple interface without any unnecessary extras.

Cons

The app layout isn't great and my most used features are hidden in the 'more' menu.

Review Source

Response from Opsyte Online

November 14, 2022

Thank you for taking the time to leave us a review, your feedback is important to us! Our app is currently under development and we look forward to releasing a smoother version for you.

cM

christal M.  
general manager  
Food & Beverages  
Used the software for: Less than 6 months

### "General manager "

November 1, 2022

4.0

Pros

i like how easy it is to put together the rotas etc

Cons

how terrible it is by not uodating people when the shifts have chnaged ot when people have swapped

Review Source

Response from Opsyte Online

November 4, 2022

Thank you so much for taking the time to review Opsyte, we really appreciate it. Your feedback has been taken on board and put forward to the development team - but we are of course happy that you've rated the overall service and customer support highly! To possibly help with the con you've mentioned, there is a "resend shifts" button in your rota menu that will allow you to resend shifts to the people you have changed, and therefore alerting them to the changes. I hope that this feature may help you, and please contact customer support if it doesn't! All the best, Team Opsyte.

MV

Margarita V.  
Accountant  
Hospitality  
Used the software for: Less than 6 months

### "Amazing Software, helps automatically import all reports to our Accountancy software"

November 17, 2022

5.0

What we used so far we have an amazing experience with Opsyte. Always immediate customer service support, all requested adjustments have been made individually according to our company needs!

Pros

Very easy and transparent usage, safe a lot of time on manual work by entering all data automatically.

Cons

We using the software only for last 5 month, not all features and options tried. Only the best reviews so far

Review Source

GB

George B.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Review of Opsyte for Cafe/restaurant "

December 20, 2022

5.0

Good on the whole. I enjoy using Deputy.

Pros

Ease of use. Nice interface. Intuitive.

Cons

Staff can't see who they're scheduled to work with. Deputy was a bit better in this respect.

Review Source

IM

Indre M.  
General manager  
Hospitality  
Used the software for: Less than 6 months

### "The easies software to use "

November 8, 2021

5.0

Very positive

Pros

How easy it is to use it , and the customer service is always there to help

Cons

Not much yet not to like, I would just say that sometimes the helper takes a little bit longer to comeback with the answer but once it does they are all brilliant!

Review Source

Response from Opsyte Online

November 16, 2021

Hello Indre, thank you for leaving us a review! We appreciate your time, and the feedback on how you have to wait for help sometimes. We're always aiming to improve the experience of our clients and your feedback helps to get us there! Thank you.

MR

Matthew R.  
Head of People & Culture  
Hospitality  
Used the software for: Less than 6 months

### "Opsyte"

November 10, 2022

4.0

Excellent customer support. ONbaording and training process was efficient. Response rate to queries is very fast and super helpful.

Pros

Nice and ergonomic UI, quick to learn and easy to manipulate.

Cons

Waiting for a few features to be added that will make multi site managment a bit more powerful.

Review Source

Response from Opsyte Online

November 14, 2022

Thank you so much for taking the time to leave us a review. As always, your feature requests are appreciated and we look forward to bringing you the changes!

MD

Mauro D.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Amazing tool"

November 4, 2021

5.0

Amazing!

Pros

Easy to use, not complicated at all, everything you need is there at your service amazing software

Cons

Nothing, everything is working as it should so far I had only positive experiences

Review Source

Response from Opsyte Online

November 10, 2021

Hello Mauro, thank you so much for the positive review! We are delighted that you're having such a good experience using Opsyte, and are glad we have you on board.

TM

Taione M.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Easy to use!"

October 27, 2021

5.0

Excellent!

Pros

It is easy, quick, efficient, and a massive time saver for our business.

Cons

We are only able to use a few features - for now!

Review Source

Response from Opsyte Online

October 29, 2021

Hello Taione, thank you so much for the positive review, we are delighted that you're finding that Opsyte is saving you time! We're looking forward to working alongside you more in the future.

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