--- title: "SingleComm Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SingleComm Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/231607/SingleComm/" page_type: "product" language: "en" --- # SingleComm Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SingleComm ## What is SingleComm? SingleComm offers omnichannel communications, dynamic workflows and enriched analytics to optimize the agent-customer experience. A contact center software developed and run by contact center professionals, SingleComm’s solutions are 100% cloud-based and offer complete integration. Drag-and-drop to build custom workflows without programming, cut agent training time, make changes on the fly & more with the Single solution. ## What is SingleComm used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SingleComm?[Manage this product listing](https://www.g2.com/products/singlecomm/claim_requests/new?auto=true) ## SingleComm Overview Updated September 2026 AI summary SingleComm is a cloud-based call center platform for small and midsize businesses seeking to manage customer interactions across voice and digital channels. It offers automatic call distribution, call routing, IVR, live chat, CRM integration, real-time analytics, and workflow automation. Teams benefit from call logging, monitoring, and flexible deployment options on major operating systems and web browsers. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SingleComm 4.1 (7) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $49 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (7) Ease Of Use 4.8 (888) Value For Money 3.9 (7) Value For Money 4.7 (798) Customer Service 4.4 (7) Customer Service 4.8 (819) ## SingleComm alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/231607/SingleComm/alternatives/) ## FAQs about SingleComm Overview ### What company size and specific industries is SingleComm built for? SingleComm is designed for mid-market and enterprise contact centers that need scalable customer service operations. It fits organizations in industries such as customer support, sales, and other high-volume service environments where agent efficiency, real-time analytics, and flexible workflow automation are important. Features and Usability ### What are the key features of SingleComm? SingleComm offers a dashboard plus call center and communication features such as automatic call distribution, call routing, IVR, call recording, and call logging. It also includes auto-dialer and progressive dialer tools, live chat, email management, CRM, workflow management, and real-time reporting and analytics. Integrations ### Which third-party tools and platforms does SingleComm integrate with? SingleComm integrates with AWS CloudFormation, Everyware, Genesys, Salesforce Platform, Zapier, and Zendesk Suite. It connects communication and support workflows with cloud infrastructure and CRM tools, while Zapier adds access to additional third-party apps through automation. Getting Started and Support ### What training and onboarding options does SingleComm offer? SingleComm provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced review of product steps and features. Getting Started and Support ### What customer support options does SingleComm offer? SingleComm provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Review feedback on support is not available, so no conclusions can be drawn about response times, helpfulness, or common frustrations. The listed channels indicate multiple ways to contact support and find self-service help. ## Features AI summary Based on 3,851 Contact Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) SingleComm supports all three of the features reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and review agent performance in real time, allowing teams to improve service quality and handle conversations more efficiently. Call Center Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Distribute/route/connect calls SingleComm 48 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 3.9 (7) 3.9 Based on 7 reviews ## Pricing Value for money 3.9 (7) Basic $49.00 Per User,Per Month Value for money 3.9 (7) 3.9 Based on 7 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ AWS CloudFormation](https://www.capterra.com/p/205397/CloudFormation/)[ Genesys](https://www.capterra.com/p/176458/Genesys/)[ Everyware](https://www.capterra.com/p/192500/Everyware/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (7) 4.4 Based on 7 reviews ## User reviews Overall rating 4.1 Based on 7 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Dave K. CEO Telecommunications ### "Don't Waste Your Time - Unless You Want Your Life To Revolve Around This Software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 25, 2023 It turned hostile after our experience with \[sensitive content hidden\] . The issues kept getting worse. The software doesn't work, and your calls will constantly drop. Singlecomm also constantly changes its best practices, so you have to learn other ways to set up scripts. If you are a TAS company, I strongly recommend you look at Amtelco and nCall. We have used both and they both perform great. One is a little more dated then the other, but neither will hang up on your callers, or make you deal with a dozen IT issues daily. Pros \[sensitive content hidden\] was pleasant to work with, and the dispatching function of the software was really nice. Cons The fact that the software typically doesn't work. Calls will drop randomly, and agent's systems will freeze up. If you open to many tickets, they will restrict your access to the help desk. Their employees (\[sensitive content hidden\] the engineer) would rather call you names then fix issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Arif H. Senior Manager, Network Administration Building Materials ### "Great Helper for Making an Impactful Campaign." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2022 I got a wonderful experience with SingleComm. Thanks for their great services. Pros SingleComm is a wonderful platform for contact management and running a productive campaign in an easy way. It's a package solution for contact centers or the purpose of mass people to reach out. I wanna recommend this app to needy users, who have trouble with this particular matter. Cons As a contact management platform, they have been doing their best. In my experience of using this tool, I didn't find anything wrong. Best wishes to the engineering team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BB Brandon B. VP of Technology Telecommunications ### "You Dont Know what your Missing till you see it in action" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2022 SingleComm has become the backbone of our operations. The world-class support team, the nimble deployments, scripting, and workflow have brought us savings on agent training and allowed us to refine the education process, changed the dynamics of our sales deployments, and brought a new level of success to our customer support teams providing all the needs in one place. Pros Nimble, easily deployable, and ease of integration. Cons Catching me on a good day, I cannot find a "con" today. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 15, 2022 Hi Brandon! Thank you so much for leaving feedback! So happy to see that SingleComm has become the backbone of your operations!! Have an amazing day! KN Kirsty N. Director, BPO & Contact Center Operations Consumer Goods ### "Superior Product & Service." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2022 Excellent experience end to end. SingleComm value their customers and provide exceptional customer support. Pros SingleComm allowed us enhanced control of our business, improved speed to market, reduced cost and improved revenue through increased sales success. Cons Enhanced WorkFlow/Guided Interaction QA and ACD specific reporting would add additional value. Reasons for choosing SingleComm Better aligned with needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 15, 2022 Hello Kristy! Thank you! We are so excited that SingleComm was able to give you enhanced control of your business and increase your revenue! Have a great day! CO Christopher O. VP, Enterprise Applications Telecommunications ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 14, 2022 Relationship with SingleComm has been one of the highlights of the vendor. They have invested considerable resources in migrating our customer data and workflows into their platform. Customer support is fast and responsive should we have an issue. Pros We utilize the scripting application all day, every day, within our call center. The areas where we see the most value are: • Interoperability – We can create and trigger integrations into back end technology and display dynamic data to an agent. This prevents an agent from having to utilize multiple applications to service a call. • Clean look and feel of the UI – The dynamic scripting logic applied to guided interactions is very robust ensuring the agents are not getting overwhelmed with inputs and or scripting while interacting with a customer. This provides a better experience to the agent so they can service a customer more efficiently and accurately. • Intuitiveness of the scripting tool – Our legacy systems took almost 1.5 weeks to train and onboard a new agent to the platform. With the scripting tool it’s a matter of a day. This gives us a faster ROI on onboarding and more time for the agent to work on soft skills to provide a better experience. Cons The scripting tool can be a challenge to understand at first. There are design items that are not as intuitive for new script designers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 14, 2022 Hello Christopher! Appreciate you leaving your feedback! So happy to see that you and your team are utilizing our scripting application on a daily basis! Have a great day! JD Joel D. Director of Operations Consumer Goods ### "SSG Powered by SingleComm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2022 We have used several providers for our ACD and scripting and lets just say we have kissed a couple of frogs before finding our Prince. SingleComm has been a true partner throughout the process! Pros The user friendly interface and functionality of the platform! They are a solid group of likeminded individuals that work to provide a solution for whatever your needs require! Cons Although the Analytics side is possible of reporting on a ton of metrics it is cumbersome to dig through the dimensions and measures to find exactly what applies to our needs. Reasons for choosing SingleComm It was a combination of functionality and cost. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Sharity M. VP Client Services Telecommunications ### "Need more visibility - better management tools" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 11, 2022 Love the people at SC and with collaboration we can improve the tools. Pros Easy training, simple ACD and script experience for the agents Cons That analytics is separate and not controlled by SC, would like more agent management tools like to measure agent utilization and performance Reasons for choosing SingleComm Cost and UMG was already in it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 14, 2022 Hi Sharity! Thank you for your feedback! We're glad that the training and script experience has been working for you and your team! If you have any questions please reach out to us! https://help.singlecomm.com/hc/en-us [View all Reviews](https://www.capterra.com/p/231607/SingleComm/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.