# SingleComm Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SingleComm the right Call Center solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231607/SingleComm/reviews --- SingleComm 4.1 (7) [View alternatives](https://www.capterra.com/p/231607/SingleComm/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SingleComm Ease of use 3.9 Customer Service 4.4 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Arif H. Senior Manager, Network Administration Building Materials Used the software for: Less than 6 months ### "Great Helper for Making an Impactful Campaign." April 3, 2022 5.0 I got a wonderful experience with SingleComm. Thanks for their great services. Pros SingleComm is a wonderful platform for contact management and running a productive campaign in an easy way. It's a package solution for contact centers or the purpose of mass people to reach out. I wanna recommend this app to needy users, who have trouble with this particular matter. Cons As a contact management platform, they have been doing their best. In my experience of using this tool, I didn't find anything wrong. Best wishes to the engineering team. Review Source BB Brandon B. VP of Technology Telecommunications Used the software for: 2+ years ### "You Dont Know what your Missing till you see it in action" February 17, 2022 5.0 SingleComm has become the backbone of our operations. The world-class support team, the nimble deployments, scripting, and workflow have brought us savings on agent training and allowed us to refine the education process, changed the dynamics of our sales deployments, and brought a new level of success to our customer support teams providing all the needs in one place. Pros Nimble, easily deployable, and ease of integration. Cons Catching me on a good day, I cannot find a "con" today. Review Source Response from SingleComm March 15, 2022 Hi Brandon! Thank you so much for leaving feedback! So happy to see that SingleComm has become the backbone of your operations!! Have an amazing day! Dave K. CEO Telecommunications Used the software for: 6-12 months ### "Don't Waste Your Time - Unless You Want Your Life To Revolve Around This Software" January 25, 2023 1.0 It turned hostile after our experience with \[sensitive content hidden\] . The issues kept getting worse. The software doesn't work, and your calls will constantly drop. Singlecomm also constantly changes its best practices, so you have to learn other ways to set up scripts. If you are a TAS company, I strongly recommend you look at Amtelco and nCall. We have used both and they both perform great. One is a little more dated then the other, but neither will hang up on your callers, or make you deal with a dozen IT issues daily. Pros \[sensitive content hidden\] was pleasant to work with, and the dispatching function of the software was really nice. Cons The fact that the software typically doesn't work. Calls will drop randomly, and agent's systems will freeze up. If you open to many tickets, they will restrict your access to the help desk. Their employees (\[sensitive content hidden\] the engineer) would rather call you names then fix issues. Review Source SM Sharity M. VP Client Services Telecommunications Used the software for: Less than 6 months ### "Need more visibility - better management tools" February 11, 2022 4.0 Love the people at SC and with collaboration we can improve the tools. Pros Easy training, simple ACD and script experience for the agents Cons That analytics is separate and not controlled by SC, would like more agent management tools like to measure agent utilization and performance Reason for choosing SingleComm Cost and UMG was already in it. Review Source Response from SingleComm March 14, 2022 Hi Sharity! Thank you for your feedback! We're glad that the training and script experience has been working for you and your team! If you have any questions please reach out to us! https://help.singlecomm.com/hc/en-us CO Christopher O. VP, Enterprise Applications Telecommunications Used the software for: 1-2 years ### "Review" February 14, 2022 5.0 Relationship with SingleComm has been one of the highlights of the vendor. They have invested considerable resources in migrating our customer data and workflows into their platform. Customer support is fast and responsive should we have an issue. Pros We utilize the scripting application all day, every day, within our call center. The areas where we see the most value are: • Interoperability – We can create and trigger integrations into back end technology and display dynamic data to an agent. This prevents an agent from having to utilize multiple applications to service a call. • Clean look and feel of the UI – The dynamic scripting logic applied to guided interactions is very robust ensuring the agents are not getting overwhelmed with inputs and or scripting while interacting with a customer. This provides a better experience to the agent so they can service a customer more efficiently and accurately. • Intuitiveness of the scripting tool – Our legacy systems took almost 1.5 weeks to train and onboard a new agent to the platform. With the scripting tool it’s a matter of a day. This gives us a faster ROI on onboarding and more time for the agent to work on soft skills to provide a better experience. Cons The scripting tool can be a challenge to understand at first. There are design items that are not as intuitive for new script designers. Review Source Response from SingleComm March 14, 2022 Hello Christopher! Appreciate you leaving your feedback! So happy to see that you and your team are utilizing our scripting application on a daily basis! Have a great day! JD Joel D. Director of Operations Consumer Goods Used the software for: 2+ years ### "SSG Powered by SingleComm" February 11, 2022 5.0 We have used several providers for our ACD and scripting and lets just say we have kissed a couple of frogs before finding our Prince. SingleComm has been a true partner throughout the process! Pros The user friendly interface and functionality of the platform! They are a solid group of likeminded individuals that work to provide a solution for whatever your needs require! Cons Although the Analytics side is possible of reporting on a ton of metrics it is cumbersome to dig through the dimensions and measures to find exactly what applies to our needs. Reason for choosing SingleComm It was a combination of functionality and cost. Review Source KN Kirsty N. Director, BPO & Contact Center Operations Consumer Goods Used the software for: 1-2 years ### "Superior Product & Service." February 17, 2022 4.0 Excellent experience end to end. SingleComm value their customers and provide exceptional customer support. Pros SingleComm allowed us enhanced control of our business, improved speed to market, reduced cost and improved revenue through increased sales success. Cons Enhanced WorkFlow/Guided Interaction QA and ACD specific reporting would add additional value. Reason for choosing SingleComm Better aligned with needs. Review Source Response from SingleComm March 15, 2022 Hello Kristy! Thank you! We are so excited that SingleComm was able to give you enhanced control of your business and increase your revenue! Have a great day! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.