--- title: "SugarCRM Pricing 2026 | Capterra" description: "Learn more about SugarCRM pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/231638/SugarCRM/pricing/" page_type: "pricing" language: "en" --- # SugarCRM Pricing - Overall rating: 3.8 out of 5 from [413 reviews](https://www.capterra.com/p/231638/SugarCRM/reviews/) - Starting at $19.00 per month - Free trial: Available - Free version: Not available - Credit card required: No --- ## How much does SugarCRM cost? SugarCRM has **6 different plans**. The pricing **starts at $19 per user per month**. ### Sugar Sell Essentials - Price: $19.00 - Billing: Per User, Per Month #### Sugar Sell Essentials plan includes: - Account & contact management - Lead & opportunity management - Quote Management - Activity management - Intelligent Account Management - Reporting & analytics - Collaboration & teamwork ### Sugar Sell Standard - Price: $59.00 - Billing: Per User, Per Month #### Sugar Sell Standard plan includes: - Pipeline management - Forecasting - Pipeline analytics - Mobility - Omni-channel communications - Business Process Management - Extensibility ### Sugar Sell Advanced - Price: $85.00 - Billing: Per User, Per Month #### Sugar Sell Advanced plan includes: - Mail & calendar integration - Case management - Bug tracking - Intelligent lead prioritization - Revenue Intelligence - Generative AI - Sentiment analysis - Chat & chatbot ### Sugar Sell Premier - Price: $135.00 - Billing: Per User, Per Month #### Sugar Sell Premier plan includes: - Geo mapping - Enhanced forecasting - 2x file managed storage - 2x data managed storage - News feeds - Smart guides ### Sugar Serve - Price: $64.00 - Billing: Per User, Per Month #### Sugar Serve plan includes: - Case Management - Omnichannel Engagement - Service Agent Workplace - Self-Service - SLA Management - Sentiment Analysis - Reports and Dashboards ### Sugar Market - Price: $1000.00 - Billing: Usage Based, Per Month #### Sugar Market plan includes: - Landing Pages & Lead Forms - Nurture Campaigns - Webinars & Events - Dynamic Email Content - Buyer’s Journey Tracking - Social Media Integration - AI Predictive Lead Scoring - Reporting & ROI Tracking --- ## Is SugarCRM worth the price? ### Value for Money - Overall rating: 3.8 out of 5 - Good or excellent value for money: 60% AI summary based on 58 value-for-money rating reviews: Some reviewers feel that SugarCRM offers good value for money due to its flexibility, affordability, and robust capabilities, including features like quotes, projects, and a product catalog. They appreciate the clear cost model and the absence of hidden costs, which they find more transparent compared to competitors like Salesforce. However, some users report that SugarCRM can become expensive, especially for small businesses and startups. #### Rating breakdown - Ease of use: 3.7 - Customer service: 3.7 - Features: 3.8 - Ease of deployment: 3.7 - Likelihood to recommend: 48% Based on 413 total SugarCRM reviews. --- ## How does SugarCRM compare to other alternatives? SugarCRM's $19 per user per month starting price is in the mid-range compared to its best alternatives; alternatives start between $14 and $25. SugarCRM pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | SugarCRM — 3.8 out of 5 ([413 reviews](https://www.capterra.com/p/231638/SugarCRM/reviews/)) | 6 plans | $19.00 /user/mo | Not available | Available | 3.8 | | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 ([18,806 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)) | 5 plans | $25.00 /user/mo | Not available | Available | 4.0 | | [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) — 4.5 out of 5 ([4,482 reviews](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)) | 3 plans | $20.00 /user/mo | Available | Not available | 4.3 | | [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) — 4.3 out of 5 ([6,994 reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)) | 5 plans | $14.00 /user/mo | Not available | Available | 4.3 | | [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) — 4.7 out of 5 ([742 reviews](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)) | 4 plans | $7.00 /user/yr | Available | Available | 4.7 | --- ## What reviewers say about SugarCRM's pricing ### What they like - **SugarCRM offers good value for money due to its flexibility** Affordability, and robust capabilities, including features like quotes, projects, and a product catalog. They appreciate the clear cost model and the absence of hidden costs, which they find more transparent compared to competitors like Salesforce. - **The availability of a free version and the support from a large community of PHP developers for affordable customizations add to its value** They also find the software highly customizable and suitable for small businesses with low budgets. - **The product's pricing is attractive** Offering similar functionalities to higher-priced options at a fraction of the cost. ### What holds them back - **SugarCRM can become expensive** Especially for small businesses and startups. They indicate that the need to upgrade to higher tiers for additional features and the division of the product into various stacks for marketing, sales, and support contribute to higher costs. - **The constant price increases without corresponding enhancements in functionality frustrating** They also mention that the minimum user requirement and the cost of customizations and plug-ins can add up, making the overall cost significant. - **The software is overpriced and not always worth the investment compared to other options available in the market** ## Price & value in reviewers' words * * * 2 out of 5 stars > "However, they did not work as promised and we ultimately had to purchase the more expensive licenses to allow our team access. When we made the purchase, the team at Sugar deactviated all other licenses on our account, despite the fact that we were only half way through our annual contract, which we'd already paid for." Reviewer: Tom B. Role: Customer Experience Manager * * * 4 out of 5 stars > "The pricing is so high, the only thing I dislike." Reviewer: Sourav M. Role: Research assistant [Check all reviews](https://www.capterra.com/p/231638/SugarCRM/reviews/)