# SugarCRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SugarCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/231638/SugarCRM --- # SugarCRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SugarCRM ## What is SugarCRM? SugarCRM combines AI technology with advanced CRM capabilities to improve customer engagement, accelerate sales cycles and boost marketing impact. Renowned for its exceptional customizability, seamless integrations, and superior customer service, Sugar is ideally suited for B2B organisations ranging from 50 to 5,000 employees. Global firms like Sennheiser, Tetley, Agfa, and CBRE trust SugarCRM as their single source of truth to fuel their operational excellence and business growth. Learn more. ## What is SugarCRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Overall rating Based on 410 user reviews Reviews sentiment Positive 65% Neutral 26% Negative 9% Pros & cons Simple and flexible setup process Comprehensive customer tracking tools Unintuitive and dated interface Outdated versions and limited updates Starting price $19 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SugarCRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sugarcrm.com&name=SugarCRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SugarCRM 3.8 (410) VS. [4.4 (18,768)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $19 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (395) Ease Of Use 4.0 (18,103) Value For Money 3.8 (313) Value For Money 4.0 (12,792) Customer Service 3.7 (324) Customer Service 4.1 (14,023) ## SugarCRM alternatives [4.5 (4,453)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (725)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/) ## Pros and Cons Simple and flexible setup process 89% positive reviews out of 37 Most reviewers find setup straightforward, with easy installation, configuration, and workflow customization for small teams. Unintuitive and dated interface 52% negative reviews out of 44 Some reviewers feel the user interface is not intuitive, appears outdated, and requires significant configuration to use. Comprehensive customer tracking tools 97% positive reviews out of 31 Most users report customer tracking is robust, supporting sales, marketing, and service interactions across multiple channels. Outdated versions and limited updates 68% negative reviews out of 40 Most reviewers indicate updates are infrequent, with outdated interfaces and features lagging behind modern alternatives. Centralized client management platform 96% positive reviews out of 23 Most reviewers describe client management as efficient, enabling organized records, deal tracking, and improved collaboration. Frequent bugs and instability 84% negative reviews out of 31 Most users comment on recurring bugs, crashes, and reliability problems that disrupt workflow and cause frustration. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.2 (42) 40.48% of 42 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management 4.1 (37) 43.24% of 37 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Sales Pipeline Management 4.0 (33) 48.48% of 33 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Contact Database 4.3 (31) 48.39% of 31 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Reporting/Analytics 4.0 (26) 50.00% of 26 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customer Database 4.0 (20) 60.00% of 20 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. SugarCRM 128 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Software's ability to perform similar action on multiple similar files simultaneously Monitor social media posts or web that mention a particular brand Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage various distribution channels, build relations with channel partners, and track their performance Provides a channel for team members to share media files, communicate, and work together Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track, store, and access client contracts or licenses Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Process of dividing customers into groups based on common characteristics Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Adjust the weighting of various scoring criteria to control how scores are calculated Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Combines data from internal sources with disparate data from other internal systems or external sources Import and export data to and from software applications Graphical representation of data Characteristics for segmenting companies or customers Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Manage or track sales completed by field teams/employees Operate/access software on iPad Devices Designed for small businesses Primarily serving startup companies Form predictions based on past and present data/trends Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions See past and upcoming campaigns and communications in a calendar view Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Integrate with more than one social media network Create multiple models or equations for generating scores Create many versions of emails, forms, or actions and gauge which is most effective Track all opportunities for potential sales and convert them into recurring revenue A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Create proposals based on costs of labor and materials Tools designed to streamline the process of lead generation and management for sales teams Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Define, track, and/or automate sales activities and sales processes Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Automate processes to manage leads, contacts, opportunities and sales activities Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Track visibility and traffic from search engines Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Share contacts with other applications like Gmail and CRM Send promotional campaigns or transactional messages via text messages Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Market event via social media tools Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Monitor activity of individuals who visit your website using cookies Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.8 (388) 3.8 Based on 388 reviews ## Pricing Value for money 3.8 (313) Free Trial [View pricing plan details](https://www.capterra.com/p/231638/SugarCRM/pricing/) Sugar Sell Essentials $19.00 Per User,Per Month It includes: - Account & contact management - Lead & opportunity management - Quote Management - Activity management - Intelligent Account Management - Reporting & analytics - Collaboration & teamwork Sugar Sell Standard $59.00 Per User,Per Month It includes: - Pipeline management - Forecasting - Pipeline analytics - Mobility - Omni-channel communications - Business Process Management - Extensibility Sugar Sell Advanced $85.00 Per User,Per Month It includes: - Mail & calendar integration - Case management - Bug tracking - Intelligent lead prioritization - Revenue Intelligence - Generative AI - Sentiment analysis - Chat & chatbot Sugar Sell Premier $135.00 Per User,Per Month It includes: - Geo mapping - Enhanced forecasting - 2x file managed storage - 2x data managed storage - News feeds - Smart guides Sugar Serve $64.00 Per User,Per Month It includes: - Case Management - Omnichannel Engagement - Service Agent Workplace - Self-Service - SLA Management - Sentiment Analysis - Reports and Dashboards Sugar Market $1,000 Usage Based,Per Month It includes: - Landing Pages & Lead Forms - Nurture Campaigns - Webinars & Events - Dynamic Email Content - Buyer’s Journey Tracking - Social Media Integration - AI Predictive Lead Scoring - Reporting & ROI Tracking Value for money 3.8 (313) 3.8 Based on 313 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (324) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (324) 3.7 Based on 324 reviews ## User reviews Overall rating 3.8 Based on 410 reviews Filter by rating 5(118) 4(144) 3(108) 2(33) 1(7) Mentioned topic Sorted by most recent IL Ira L. Regional Manager - Sales Information Technology and Services ### "End User Adoption -Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 21, 2025 Great, completely allowed for tracking and moving business along with reporting on the business to stakeholders. Pros Easy to learn & adopt. Reporting is easy to build and profiles are simple to set up. Fast and easy to access. Cons I did not find any cons, perhaps it is simply how it was set up. It would of been great to have recurring revenue and greenfield tracked seperately from pipeline perspective. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Chiara G. Digital Marketing coordinator Industrial Automation ### "Best crm ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2025 Pros I loved the high level of customizability Cons The way my company used it without customizing it Switched from [Infor CRM](https://www.capterra.com/p/148351/Infor-CRM/) Infor did not meet our requirements anymore Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing SugarCRM Too expensive for the features he could provide Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Marvin D. owner Design ### "Sugar CRM is SWEET!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2024 Positive - its a robust crm platform loaded with features Pros easy to use had a low cost open source version loved it loaded with crm features Cons open source could be buggy this is the old drupal days lmao! Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing SugarCRM cheaper - open source is super low cost great value! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PL Perez L. Sales Manager Automotive ### "An Easy to Understand CRM Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2024 Pros It is so easy to understand the features of SugarCRM. SugarCRM is so amazing. Cons I do not see difficulties when using SugarCRM. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Clinton A. Human Resource Manager Machinery ### "SugarCRM Has Been Making Work Easier for Us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2024 Pros SugarCRM has been an effective and easy to use customer relationship management tool. I like the efficiency of SugarCRM. Cons The features of SugarCRM are effective. SugarCRM has been the best. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FC Finan C. Sales Manager Real Estate ### "Why SugarCRM Meets Our Needs " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 30, 2024 Pros With lead management and marketing automation features, we have all what we need for a marketing solution of its class. Cons SugarCRM has served us religiously and complaints. Switched from [SMS Ninja](https://www.capterra.com/p/10019916/Lead-Manager-Ninja/) [Marketing Master IO](https://www.capterra.com/p/231121/Marketing-Master-IO/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Marco C. IT Expert Consumer Services ### "SugarCRM Is a Great and Reliable Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2024 Pros I like the effective features of SugarCRM. SugarCRM has been a brilliant and reliable CRM solution. Cons SugarCRM is amazing and flawless. SugarCRM works so well for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Bohumil B. Business Development Manager Airlines/Aviation ### "Cost-effective CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2024 Pros Great forecasting tool and I really liked the contact & account management tools Cons Third-party integrations are only available in the advanced plans. Switched from [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Hanane M. Freelance Marketing and Advertising ### "Task management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 29, 2024 A very wonderful experience and still like you Pros The application is easy to use and provides a range of great services and features for Customer Relationship Management . Cons The difficulty of using this application from a mobile phone Switched from [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Provides a set of tools for Customer Relationship Management Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Michele D. SysAdmin Insurance ### "A basic out-of-the-box CRM system" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 11, 2023 Overall, SugarCRM is a good tool to manage all your contacts and create marketing campaigns (by email, by text messages, etc.). Import/export tools are quite well developed, whereas other integrations and features are to be paid separately. Pros SugarCRM is fairly easy to set up on a php+mysql (or other database) server. Cons Support is not always very responsive. Also, the GUI is quite outdated. Reasons for choosing SugarCRM We chose SugarCRM because it was developed on PHP, that worked well with our systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/231638/SugarCRM/reviews/) Popular comparisons [Salesforce Sales Cloud vs SugarCRM](https://www.capterra.com/compare/61368-231638/Salesforce-vs-SugarCRM)[HubSpot CRM vs SugarCRM](https://www.capterra.com/compare/152373-231638/HubSpot-CRM-vs-SugarCRM)[Zoho CRM vs SugarCRM](https://www.capterra.com/compare/155928-231638/Zoho-CRM-vs-SugarCRM)[Dynamics 365 vs SugarCRM](https://www.capterra.com/compare/157279-231638/Dynamics-365-vs-SugarCRM)[Bigin by Zoho CRM vs SugarCRM](https://www.capterra.com/compare/204998-231638/Bigin-by-Zoho-CRM-vs-SugarCRM)[EngageBay CRM vs SugarCRM](https://www.capterra.com/compare/178819-231638/EngageBay-Marketing-vs-SugarCRM)[Kylas Sales CRM vs SugarCRM](https://www.capterra.com/compare/210630-231638/Kylas-vs-SugarCRM)[Pipedrive vs SugarCRM](https://www.capterra.com/compare/132666-231638/Pipedrive-vs-SugarCRM)[eWay-CRM vs SugarCRM](https://www.capterra.com/compare/152769-231638/eWay-CRM-vs-SugarCRM)[Odoo vs SugarCRM](https://www.capterra.com/compare/135618-231638/Odoo-vs-SugarCRM) [ActiveCampaign vs SugarCRM](https://www.capterra.com/compare/79367-231638/ActiveCampaign-vs-SugarCRM)[Ploomes CRM vs SugarCRM](https://www.capterra.com/compare/207290-231638/Ploomes-vs-SugarCRM)[Nutshell vs SugarCRM](https://www.capterra.com/compare/144340-231638/Nutshell-vs-SugarCRM)[Brevo vs SugarCRM](https://www.capterra.com/compare/132996-231638/brevo-vs-SugarCRM)[Bitrix24 vs SugarCRM](https://www.capterra.com/compare/113540-231638/Bitrix24-vs-SugarCRM)[Mailchimp vs SugarCRM](https://www.capterra.com/compare/110228-231638/MailChimp-vs-SugarCRM)[Act! vs SugarCRM](https://www.capterra.com/compare/175860-231638/Act-vs-SugarCRM)[Meritto vs SugarCRM](https://www.capterra.com/compare/231638-250169/SugarCRM-vs-Comprehensive-Admission-Suite)[Claritysoft CRM vs SugarCRM](https://www.capterra.com/compare/123868-231638/Claritysoft-CRM-vs-SugarCRM)[OpenCRM vs SugarCRM](https://www.capterra.com/compare/129881-231638/OpenCRM-vs-SugarCRM)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)