# Page 10 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is SugarCRM the right CRM solution for you? Explore 410 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/231638/SugarCRM/reviews

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SugarCRM

3.8 (410)

[View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/)

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Last updated March 13th, 2026

# Page 10 - Reviews of SugarCRM

## Showing most helpful reviews

Showing 226-250 of 410 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SR

SALH R.  
General Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Good opensource CRM product"

February 8, 2018

4.0

Pros

Easy to use ! Full of usefull functionalities like : Contacts, Prospects, Leads ! Great tool for emailing newsletters.

Cons

No tools for archiving, after using it for more than 10 years, the email data gets hudge and it becomes barely usable.

Review Source

AF

Agustin F.  
COO  
Internet  
Used the software for: 6-12 months

### "Friendly use but missing functionalities"

February 20, 2020

2.0

The more important problem we solved at that point was tracking activities.

Pros

Is a really good tool for small companies, really like the approach form the customer service team when I had some issues.

Cons

once you start thinking about scaling many integrations and reporting tools are missing. Some work on UI would be appreciated.

Reason for choosing SugarCRM

Price and need at that single moment.

Review Source

TF

Tom F.  
Account Manager  
Financial Services  
Used the software for: 2+ years

### "Supporting Sales, order tracking, install and setup"

March 17, 2017

4.0

We use SugarCRM for many parts of our business. Overall it keeps track of a lot of activity and provides visibility into client activity and allow us to report on a weekly basis.

Pros

easy to use

Cons

did not capture a lot of detail - that is the tough balance - what is too much.

Review Source

TW

Tori W.  
IT Support  
  
Used the software for: 2+ years

### "Great CRM Tool!"

February 22, 2018

5.0

Pros

Highly customizable CRM tool that can be easily geared toward any company's customer support ticketing utilities.

Cons

Could be a bit buggy at times, but was never anything that couldn't be resolved in a timely manner.

Review Source

BW

Ben W.  
Sales Executive  
  
Used the software for: 1-2 years

### "Very customizeable"

June 12, 2017

4.0

Pros

We have highly customized the application and it has worked very well for our specific industry. Easy to program and easy to work with.

Cons

There are some legacy portions of the software that pose some challenges but Sugar upgrades their application often the only issue is when you run a highly customized sugar application it is challenging to upgrade to newer versions.

Review Source

sW

steve W.  
CEO  
Staffing and Recruiting  
Used the software for: 2+ years

### "Great Value"

March 24, 2017

5.0

We used Sugar for our sales team and became the fastest growing team in the company. 143% in two years. Sugar helped us keep it all organized.

Pros

low price per user. easy to use basic features

Cons

report generating is complicated and gets confusing.

Review Source

JB

Jenny B.  
Sales Manager  
  
Used the software for: 6-12 months

### "Our company uses Sugar on a daily basis and it's a key resource for our core business"

November 29, 2017

4.0

Pros

Tracking and accountability of our customer base and opportunities. The amount of data that can be pulled for research and development

Cons

Creating reports and the amount of steps that it takes creating a new lead, converting it to an account, and creating a contact, plus issues with the software finding duplicate accounts.

Review Source

VR

Verified Reviewer  
Founder/CEO  
  
Used the software for: Less than 6 months

### "I like Sugar. The pros definitely out way the cons. "

May 14, 2018

3.0

Pros

Sugar is a very simple and approachable program. The functionality makes it an easy training experience for new hires.

Cons

The program tends to crash frequently. Once daily. It also has a difficult time processing multiple notes if you change the scheduled call time simultaneously.

Review Source

FF

Felix F.  
Project Leader  
Management Consulting  
Used the software for: 6-12 months

### "Simplicity, easy navigation & feature rich."

May 22, 2018

5.0

Pros

good distribution of the system, you can visualize in an integrated way all the information of the potential clients and relevant contacts, and allows to track the frequency with which the seller attends the contact

Cons

the installation and configuration (to manage the large resources it needs) requires technical expertise, it does not allow to visualize the interactions of potential customers in social networks. Self service reporting is good, but could be better, Creating custom reports can be dificult.

Review Source

KL

Kent L.  
Accoutn Manager  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "It did the job"

March 21, 2019

3.0

So so...nothing special but nothing really to complain about.

Pros

It did the job and once learned it worked well....the problem was it took a while to figure out.

Cons

We used Sugar before I was introduced to other products, so it may not be fair to compare while you are learning, but it lacks functionality and could use an overhaul.

Review Source

Salvatore P.  
Marketing and Lead Generation Manager  
Information Technology and Services  
Used the software for: 2+ years

### "null"

December 22, 2016

4.0

Review Source

ES

Eric S.  
  
  
Used the software for: 2+ years

### "null"

July 3, 2018

2.0

Review Source

Jens S.  
  
  
Used the software for: 2+ years

### "null"

September 27, 2016

5.0

Review Source

KM

Kathy M.  
Bookkeeper  
Accounting  
Used the software for: 1-2 years

### "Sugar has been very helpful to our organization. We document every contact we have with our clients."

December 8, 2017

5.0

We are able to pick up where another left off because of notes documented in Sugar

Pros

We document any contact we have with our clients. Anyone in our organization is able to pick up where another left off simply by looking at our notes in Sugar. We don't have to remember what we did last week, month or even last year, instead we simply review our notes.

Review Source

JJ

Jay J.  
Project Manager  
Primary/Secondary Education  
Used the software for: 2+ years

### "An ideal tool to organise your internal processors prior to invest on enterprise level CRMS"

October 5, 2017

3.0

Value for money

Pros

Easy to commence with few functionalities around Low implementation cost Ability to import data from traditional spread sheets & databases Export function when migrating to enterprise level (high level CRM systems)

Cons

Only suitable to address small to mid-rage complexities Out dated UI Limited functionality compare to Salesforce and MS Dynamics

Review Source

Sergio A.  
Project Manager  
Industrial Automation  
Used the software for: 1-2 years

### "Useful tool for a sales and marketing team"

March 7, 2019

4.0

Pros

With this software you can automate all the activities of the sales and marketing team, track all the opportunities and have a efficient management of the sales process.

Cons

There is just one thing that I do not like about SugarCRM, is that the database compatiblitity is limited.

Review Source

VR

Verified Reviewer  
Managing Editor  
Publishing  
Used the software for: 6-12 months

### "Worst CRM Ever Used"

August 17, 2018

2.0

Pros

Nothing. Absolutely nothing. It was a huge waste of money.

Cons

We didn't like anything about this CRM software. It wasn't as customizable as they made it sound, it constantly crashed, constantly had errors, and it was the biggest waste of time. I do not recommend anyone use this.

Review Source

VR

Verified Reviewer  
Marketing Manager  
Telecommunications  
Used the software for: 6-12 months

### "Fast, Easy and Informative"

January 17, 2018

4.0

Database management

Pros

It's one place for all sales and customer service information. It's very organized and easy to use.

Cons

It is very complex and quite slow in some areas. There seem to be multiple ways to do things, none of which seem clear.

Review Source

KC

Kevin C.  
Consultant  
Telecommunications  
Used the software for: 2+ years

### "Great product for the price point!"

March 26, 2018

4.0

Lots of great features, highly integrateable

Pros

This is great for small, mid-sized businesses. The backend setup is very user-friendly and the fact that you can make multiple fields for data at one time is a huge plus! I also very much enjoy the process builder on the back for automation. Great functionality.

Cons

There just seems to be something missing. There is tons of things this app does right, but there are a few things that it does wrong as well. But for the pricepoint you cant really be mad at it.

Review Source

RE

Robert E.  
Radiologic Technologist  
Hospital & Health Care  
Used the software for: 2+ years

### "Good experience with this software"

November 26, 2020

4.0

It's been a great way to keep track of customer data

Pros

There are a lot of features included with this CRM, which can make it a little overwhelming to use, but nice if you are looking for a long term solution.

Cons

It can be a little confusing at first just because of the sheer number of options available on the dashboard.

Review Source

AL

Andy L.  
RAP Network Eng  
Automotive  
Used the software for: 2+ years

### "Solid Product"

March 16, 2017

4.0

Very reliable, Love the auto software update, it makes it easy and one less thing I have to do. :)

Pros

It's always up.

Cons

Support via email in not my preferred channel.

Review Source

VR

Verified Reviewer  
Director of Regulatory Compliance  
Food Production  
Used the software for: 2+ years

### "Excellent CRM Solution"

May 14, 2019

4.0

Good system.

Pros

SugarCRM is an excellent crm solution. It provides an excellent platform to track leads and progress towards converting those leads into sales.

Cons

Seems overly complicated at times. However, this might be resolved if I spent more time watching tutorials to learn all of the features.

Review Source

VR

Verified Reviewer  
Principal Managing Partner  
  
Used the software for: 2+ years

### "Not my preferred software for the purpose required"

December 26, 2017

3.0

Pros

User friendly layout and setup. Ability to add multiple users. Free to use. Can be installed locally or cloud based.

Cons

Very generic and companies using it simply appear to be using only a portion of overall functionality as it is difficult to set up.

Review Source

JL

Jesseca L.  
CSR  
  
Used the software for: 1-2 years

### "SO EASY TO USE AND EVEN EASIER TO TRAIN ON "

February 5, 2018

5.0

Pros

Love this CRM due to the fact it is so easy to use. The training really is self explanatory and I LOVE the reports it can run.

Cons

Sometimes when there is a "glitch" it will double book someone. Really is important to look at the date of the meeting right after the appt. is booked

Review Source

RP

Ricky P.  
Developer  
Consumer Services  
Used the software for: 1-2 years

### "Great CRM solution, Self hosted"

March 16, 2017

4.0

SugarCRM is the best CRM solution we have came across. Specially with self hosted options and easy customization makes lot more easier to work with. There are lots of add on available as well to plug and go. Must try CRM software.

Pros

\- Self Hosted - Easy Customization - Customer Service

Cons

Takes longer time than usual to render a page

Review Source

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