# Page 11 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is SugarCRM the right CRM solution for you? Explore 410 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/231638/SugarCRM/reviews

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SugarCRM

3.8 (410)

[View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/)

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Last updated March 13th, 2026

# Page 11 - Reviews of SugarCRM

## Showing most helpful reviews

Showing 251-275 of 410 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SR

Sheen R.  
IT Director  
Computer Software  
Used the software for: 2+ years

### "Project Consultant"

March 17, 2016

5.0

Pros

Extremely flexible and customizable. Deploy anywhere (cloud, on premise, on demand). Amazing dashboard in version 7.5+. Process Author is amazing visual designer for workflows. Outlook Sync and sync with other 3rd party application is seamless. Enhanced role based views for users. News feed from google resources. Many free plugins available on sugarforge which saves development time and improves productivity

Cons

Marketing capability are not much enhanced. Calendar sync could be improved.

Review Source

MG

Michael G.  
Senior Analyst  
Insurance  
Used the software for: 2+ years

### "Good CRM System"

January 12, 2020

4.0

It does the job it is supposed to do but could be more user friendly.

Pros

Good for managing relationships and records of work with clients. Does everything a CRM system needs to do.

Cons

It is not the most user friendly system to use and may take some time to fully understand how to use it.

Review Source

VR

Verified Reviewer  
CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great for small Enterprises "

February 14, 2020

4.0

It's a great and reliable CRM for startups or small businesses

Pros

I love the simplicity of the system. It's very easy to set up and start operating from day one.

Cons

Not easily integrable with external systems

Review Source

CF

Carrie F.  
Platform Manager  
Financial Services  
Used the software for: 6-12 months

### "Not a fan"

December 26, 2018

3.0

Pros

It's a nice looking interface that keeps our client information organized.

Cons

This program's email features are really hard to use, especially when trying to send out campaigns. There is very little flexibility.

Review Source

HB

Heather B.  
  
  
Used the software for:

### ""

July 14, 2011

5.0

We have been working with SugarCRM for over a year now, and have been extremely happy with the results of the implementation. We signed on when the company released Sugar 6.0, and now we are running on Sugar 6.2. The features get better and better with each new release. Sugar was able to provide us with a quick setup process - we were up and running in just a few days, rather than weeks or months. With Sugar's continued customer support, we are able to get any issues and questions resolved quickly. Faye Business Systems Group offers consulting on multiple software solutions, and have been able to customize the SugarCRM solution to work for our business. Sugar gives us the flexibility to customize the solution in a way that makes sense for us, instead of adjusting the way we do business to fit the software. With its ease of use, our entire staff has adopted the software and has become more productive. The open source format also allows us to create integration with other leading software packages including Sage MAS 90 and MAS 200 for ERP, and Constant Contact for marketing automation. We have used other CRM solutions in the past, but none have exceeded our expectations like SugarCRM.

Review Source

VR

Verified Reviewer  
Associate  
Architecture & Planning  
Used the software for: 1-2 years

### "really great for managing a growing companies CRM"

June 15, 2018

4.0

Pros

for the price, this product has been great for tracking and updating clients. the user interface is really clean and simple to use which makes it a really enjoyable experience.

Cons

unfortunately we had some issues with the initial set up of the system and the customer support was really poor. once we got up and running everything worked well but we almost opted to go with a different provider.

Review Source

VR

Verified Reviewer  
Application Consultant  
Computer Software  
Used the software for: 6-12 months

### "Its ok"

December 10, 2018

3.0

Pros

My office uses this to store client details and licenses. The search facility is excellent.

Cons

The user interface is quite clunky and outdated in my opinion.

Review Source

dK

david K.  
Agent  
Information Technology and Services  
Used the software for: 6-12 months

### "Good crm"

August 3, 2019

5.0

Pros

This crm is easy and intuitive to use. There's not much learning curve

Cons

I haven't found much not to like. Ive heard stories of security issues, but that's fairly common across the board

Review Source

Carmen R.  
Gerente de Administración  
  
Used the software for: 6-12 months

### "It is an application that is very helpful and if you learn to use it is the maximum"

February 17, 2018

5.0

It is an application that is very helpful and if you learn to use it is the best

Pros

It is an application that can adapt to your requirements, that makes you any type of graph to see the performance of your collaborators and how marketing, billing, visits to customers, you can group information, very versatile.

Cons

To achieve everything you want from this application you must study and learn to use it, it can be a challenge but it is not easy to use, you have to dedicate time but you can get very good results

Review Source

AV

Allison V.  
Director of Marketing  
Real Estate  
Used the software for: Less than 6 months

### "So far, so good with Sugar implementation and use"

May 6, 2018

5.0

Pros

I love the user interface, particularly how one can view various data about a contact without wasting time clicking through to the full contact view. The customized reports, headings, and sections are fantastic. So far our implementation has gone very well with helpful support from a Sugar vendor.

Cons

So far we haven't experienced any cons. Sugar is significantly more expensive than our previous CRM but cheaper than Salesforce, so it seems like a great midrange CRM for a company with 3-5 years of business in the growth stage.

Review Source

SB

Shelly B.  
Business Development  
Financial Services  
Used the software for: 6-12 months

### "Sugar lacks the ability to track last activity. This is the single most important use of a CRM."

November 28, 2017

2.0

Honestly, salesforce.com is better. A CRM without an automatically tracked last activity is useless. There are somework arounds that don't work for email rendering this product useless.

Pros

The features Sugar offers are standard. The ability to customize the product is ok (similar to that of Salesforce.com)

Cons

Sugar lacks the ability to track last activity. This is the single most important use of a CRM. This makes

Review Source

VR

Verified Reviewer  
Executive Producer  
Media Production  
Used the software for: Less than 6 months

### "Very good software "

July 16, 2019

5.0

Pros

The modern design it very good, along with the Mobile functionality.

Cons

The price can be a little more competitive for startups and nonprofits.

Review Source

Robert A.  
Director  
Financial Services  
Used the software for: 1-2 years

### "null"

May 24, 2016

3.0

Review Source

Arthur B.  
  
  
Used the software for: 1-2 years

### "null"

August 15, 2015

4.0

Review Source

Brandon S.  
Partner  
Telecommunications  
Used the software for: 1-2 years

### "null"

November 11, 2015

3.0

Review Source

cH

cristy H.  
inside sales  
Management Consulting  
Used the software for: Less than 6 months

### "Affordable CRM"

April 5, 2018

4.0

Pros

As an end user and having an employer that has taken advantage of automation I have learned to enjoy this CRM. I can preform the same job and save 1/4 of the time I use to spend on the exact same transactions.

Cons

This may be because a function was not included in our CRM but having to click on more tasks and wait as the tool buffers does not allow me to move as fast as I might otherwise and is a little frustrating. It also experiences little hiccups on a frequent basis. This has happened in the middle of a transaction and I have lost important notes because I'm not in the habit of saving my notes until I'm done. If you are entering in important information you should save frequently.

Review Source

VR

Verified Reviewer  
Sales and Strategic Partnerships Lead  
Computer Software  
Used the software for: Less than 6 months

### "decent alternative to Salesforce"

August 23, 2019

4.0

Pros

Sugar is easy to use and not terribly expensive

Cons

It is limiting to what it integrates with

Review Source

JP

JOHN P.  
Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Works OK for us."

August 4, 2016

2.5

Pros

We were able to create a custom quote tracking capability. Quotes were generated from within Sugar.

Cons

Has more bells and whistles than we need. We really just need contacts, leads, opportunities and quotes.

Review Source

RS

Rob S.  
US Director High Purity S&P  
Utilities  
Used the software for: 1-2 years

### "Sugar CRM Review"

March 16, 2017

3.0

Works well, occasional oddities, occasionally inaccessible. Flexible.Global Search has problems.

Pros

Flexible, I can create my own modules.

Cons

Not 100% dependable, occasional instability.

Review Source

SS

Steve S.  
IT  
Oil & Energy  
Used the software for: Less than 6 months

### "Organize your Work Circle"

January 23, 2019

5.0

The way the user interface looks and functions is nice and really allows me and my co-workers a good way to maintain our customer and client relationships. I can assign a contact to someone in particular or pickup where a co-worker left off on a previous call. Everything is made simple.

Pros

I feel like this is the backbone for helping me to keep on track at work. It allows me to really streamline my focus towards customer relationships.

Cons

The plugin for Outlook seems finicky and sometimes won't work the way I would like it 2.

Review Source

Trent B.  
Marketing Manager  
Financial Services  
Used the software for: 1-2 years

### "One spot to access contacts"

May 16, 2019

4.0

Pros

I used Sugar to manage the selling process, it helped keep all contact information in one location and simplified life as a sales rep.

Cons

It could have more robust features that can be found on other softwares. For the small organization I was a part of, it was great.

Review Source

RB

Rich B.  
Director of Sales  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Great Sales and Marketing tool, especially for remote location access."

July 20, 2016

4.0

Pros

I am able to use the Sugar application in my office or while traveling via my mobile devices. The Sugar team responds quickly when I need assistance. Having my customers contact and recent project activity at my fingertips is very helpful and saves time while I am out in the field.

Cons

I would like to see quicker page to page navigation and quick access sales reports

Review Source

JM

Joe M.  
Sales  
Marketing and Advertising  
Used the software for: 6-12 months

### "Excellent resource."

March 16, 2017

5.0

Using it for all my clients at work. It's a real plus to keep track of leads, sales, and more. Just entered a few updates and set a few new leads this morning. Perfect.

Pros

Really fast - easy to use. Would like more integration importing from Gmail and other CMS's etc. All in all very good.

Cons

Couldn't find much to complain about.

Review Source

PM

Paul M.  
Digital Marketing Director  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "An ok resource if you are low budget"

December 29, 2019

4.0

It is a suitable CRM if you don’t have strong requirements

Pros

The dashboard is pretty comprehensive and allows to immediately discover all the main functions. Fields can be easily customized

Cons

It is not the most user-friendly software available – other CRMs are a lot more intuitive. You have to invest quite some time to understand how it works

Review Source

JO

JOEL O.  
freelancer  
Entertainment  
Used the software for: 1-2 years

### ""SugarCRM is an Excellent Community""

May 8, 2021

5.0

Its a great app and i can say i my daily works are incomplete without it.

Pros

It is a great tool for keeping my clients data and tracking.

Cons

sometimes its pretty hard to figure out how to use the system if you don't have experience with the typical CRM data model.

Review Source

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