# Page 12 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is SugarCRM the right CRM solution for you? Explore 410 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/231638/SugarCRM/reviews

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SugarCRM

3.8 (410)

[View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/)

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Last updated March 13th, 2026

# Page 12 - Reviews of SugarCRM

## Showing most helpful reviews

Showing 276-300 of 410 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PM

Peter M.  
  
Publishing  
Used the software for: 1-2 years

### "A good tool but better available"

June 12, 2018

3.0

Pros

Quick to setup and many options available for hosting this is a good standard app to start with for basic CRM and allows for some good integrations

Cons

I've used this one over the years but found that now it's not kept pace with some of the other more mainstream products available.

Review Source

TK

Tyag K.  
Marketing  
Marketing and Advertising  
Used the software for: Less than 6 months

### "sugar crm for outdoor teams"

September 25, 2020

3.0

average product for our use for mobile salesforce management - may not be most recommended for this type of application.

Pros

fairly basic and simple to use, reasonable good reporting functions, the cost is very low but matches the features.

Cons

integration is difficult, capturing web data forms to crm is difficult, mаrkеtіng аutоmаtіоn complicated as APIs are not there for wide range. the interfaces are not as intuitive as other crms like salesforce or Zoho.

Review Source

SP

Sue P.  
IT  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Easy to install and easy to use"

September 21, 2018

5.0

SugarCRM is good for the small to medium business that would like to install the efficient CRM for their customer services and sales to manage their customers.

Pros

This software is easy to install and easy to use. The functions cover the fundamental needs for customer services.

Cons

It may take some times for the new user to learn how to use the software.

Review Source

CJ

Charlie J.  
Corporate Accounts Manager  
  
Used the software for: 2+ years

### "Very feature laden, interface can be too busy"

May 17, 2017

4.0

Pros

Sugar is great in that it can be customized for virtually any application. The software is robust and rarely crashes. Reporting is very extensive and data can be mined for a multitude of scenarios

Cons

Interface can be too busy. Error messages can be cryptic or it is not obvious where the problem lies

Review Source

PN

Philippe N.  
Communication manager  
Legislative Office  
Used the software for: 6-12 months

### "Good CRM tool"

January 14, 2023

5.0

Pros

This is one of the best CRM software I know of it has a multitude of features that match many of the core functionalities .It is ideal for companies that have unique workflow requirements or want to integrate CRM with their systems

Cons

Getting started is not at all easy, you have to study it well first

Review Source

SA

Saad A.  
Business Analyst  
  
Used the software for:

### "Enterprise level product which is highly customisable"

August 4, 2015

5.0

We have used SugarCRM for our Sales, Support and even Project management In the process of evaluating something that is cost effective and and innovating flexible solution which is highly customisable, the answer was pretty simply SugarCRM Pros: SugarCRM acts more of a Platform than an application and we have the choice to host the same application on Cloud, on-premise or anywhere The best thing is the modern UI, and no. of connectors available to integrate Sugar with are abundant. The Sugar Support is amazing and the APIs, documents, resources and open and easily accessible with a lot of self learning material. They have their own free University. All the Enterprise features are available at a cost a basic CRM Cons: Calendar sync is an issue and Email Client inbuilt in Sugar has a sad UI. Mobile app is a little slow when it loads the first time. Cannot change the theme with our Company schema. Marketing tool needs improvement especially compared to what is now available and many times Emails hit rate is extremely low

Review Source

dB

dan B.  
Director  
  
Used the software for: 1-2 years

### "Easy to use alternative to SalesForce"

October 12, 2017

4.0

Pros

Very easy to adjust fields and configure layouts. Basically works the same as Salesforce but much cheaper (was free when we used it)

Cons

Lack of support - community based apps and help aren't easy to access. Need to improve this area for me to look seriously again

Review Source

Shivakant D.  
Technical Consultant  
Computer Software  
Used the software for: Less than 6 months

### "The CRM World"

February 16, 2018

4.0

Pros

highly customizable for different business use cases. It offers out of the box solutions through their workflow function but can be extended using scripts/ logic hooks for seasoned developers.

Cons

The things which I disliked are-- \* Not all modules are uniform, some are still in an old version, from before their upgrade to Version 7 \* You can only log in to 1 pc at a time

Review Source

SC

Shailesh C.  
Digital Marketing  
Management Consulting  
Used the software for: 6-12 months

### "Best For QuickBooks Integration "

November 29, 2018

5.0

If possible, please reduce the cost for small businesses

Pros

SugarCRM customization is good to integrate QuickBooks software and generate GST Invoice. and advance workflow.

Cons

We are using Sugar Professional plan which is bit expensive for small businesses "specially in India"

Review Source

MH

Mahmoud H.  
Technical Lead  
Computer Software  
Used the software for: 6-12 months

### "Sugar CRM Pros and Cons"

December 4, 2018

4.0

I used it for a client for more than 1 year, it was using with Oracle DB, i found it is good on a free level, but you will find best competitors that are giving more features

Pros

\- Functionality and Modules integration - Many reports in different modules - Module builder - Support community

Cons

\- Lack of features on free version - Sometimes the app is going slow without any reason - User interface is old shape - Customizable report is need a development

Review Source

MZ

Mandy Z.  
CMO/COO  
Education Management  
Used the software for: 1-2 years

### "A good solution for small companies "

March 20, 2017

4.0

We vetted out a few CRMs and settled upon SugarCRM. For a small company, SugarCRM is perfect for us. The ability to archive and set-up new people from email is easy. The CRM allows us to keep better records to ultimately be better communicators to our partners, clients and attendees. Tagging and adding to drop downs is a breeze with our support team partner. We also enjoy working with Highland Solutions on SugarCRM. They have been helpful when we have integrated SugarCRM with our other systems.

Pros

ease of use

Cons

customer service is not as fast as we would like.

Review Source

AK

AJ K.  
Assistant VP, Operations  
  
Used the software for: 2+ years

### "Good but could be better"

December 4, 2017

4.0

Pros

I like that SugarCRM has several integrations because of the popularity. The user interface does look modern. I like the RestAPI.

Cons

I would like to see the cost be more competitive especially since we are hosting it ourselves. Not easy to customize through the UI and the UI is slow.

Review Source

VR

Verified Reviewer  
Chief Technology Officer  
Information Technology and Services  
Used the software for: Less than 6 months

### "A very robust (and complex) CRM"

May 1, 2021

5.0

Pros

This is a really powerful suite of tools that is perfectly capable of powering your marketing team.

Cons

Not really a con per se, but you must be aware that this is a complex suite, and has a rather steep learning curve. The proper training really pays off, though.

Review Source

BW

Bailey W.  
  
  
Used the software for: 2+ years

### "Customizable, easy to use product."

March 2, 2015

3.0

Pros

SugarCRM is very customizable, which has greatly benefited our company and its growth.

Cons

With the added customizations to the product, we have had a difficult time integrating other solutions. Working in marketing, we would like to integrate Pardot, but with the customizations we made, we are unable to do so.

Review Source

Gregor G.  
Analista Especialista Programador  
  
Used the software for: Less than 6 months

### "Really love CRM and how they interact"

July 4, 2018

3.0

Managing a list of contact it's important in any business

Pros

I like the many possibilities and can manage customers in groups, by accounts, by city, etc. Clients are very important in any business and this crm works great for that.

Cons

At first I don't understand it, with time it's easy to use. Really needs ways to automate tasks and i wish emails too.

Review Source

TM

Thomas M.  
Directeur  
Real Estate  
Used the software for: I used a free trial

### "Solution CRM innovante"

November 19, 2023

3.0

Pros

Bonne interface graphiste , avec une offre complète de prestations

Cons

Installation complexe, supports faibles

Review Source

jS

jhon S.  
Electronic Engineer  
Consumer Electronics  
Used the software for: I used a free trial

### "SugarCRM review"

October 16, 2018

4.0

Pros

SugarCRM is a tool with a modern interface and allows both employees and customers to actively interact, includes a mobile application SugarCRM is a tool to create basic components for the design of business processes

Cons

In general it is a good product and I think it is highly recommended as a starting point to manage the relationship with customers and suppliers

Review Source

JH

Jonathan H.  
Sales Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Sugarcrm review"

August 15, 2016

3.0

Pros

Good pricing and service from Sugar. The pricing was lower than most of their competition. The staff was friendly and helpful but restrained due to the options available to them in order to solve our issues.

Cons

Cell phone app needs improvement and it's not as easy to use as other crm's.

Review Source

John P.  
IT Admin  
Information Technology and Services  
Used the software for: 6-12 months

### "null"

October 5, 2016

3.0

Review Source

DR

Dana R.  
Business Development Manager  
Management Consulting  
Used the software for: Less than 6 months

### "Sugar CRM Review from a VA"

September 17, 2018

4.0

Pros

The price was attractive to my client and was a factor in my ability to convince them to ise the product.The integrated Project Management module was another top selling point for the business owners I was contracted with. There are a lot of third party integrations available as well. I really enjoyed using the email from within the CRM and the layout was pleasing to navigate.

Cons

I think the free trial option is not long enough to enable the potential user a chance to see if this platform is a good ling term fit for their individual business needs. I would like to see about a month and then to place a credit card on file with the option to opt out with no charges within the 30 days.

Review Source

JF

Jean F.  
CTO  
Computer Software  
Used the software for: 1-2 years

### "SugarCRM - Open Source CRM for everyone"

September 12, 2018

5.0

This is a must have application to all companies of any size. The CRM will help you build and manage all of your clients and prospects in a single place.

Pros

Compatible with many devices, easy to install, easy to use and capable of integration with other platforms.

Cons

The fact that the company behind SugarCRM decided to abandon the Open source project. Besides that the product is still attractive for a reasonable price.

Review Source

JH

John H.  
IT Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Robust CRM that is easy to use and modify"

March 20, 2017

5.0

We found sugar is a reliable CRM that we can use both as on-demand and on-site(our own aws instance). Even though there is a slight learning curve of how to use all of its features, it is perfectly capable of fitting all of our demands.

Review Source

CM

Cori M.  
Contract Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good Value for the Price"

March 20, 2017

4.0

I have been using Sugar for about a year. I am the Contract Manager and have set up the Contracts module to meet our needs. I do find that the fields don't always work the way that I would like them to work, but have been able to improvise. Sugar is very easy to use and I was able to set up our contracting module with little help or training.

Pros

Easy to learn and easy to configure.

Cons

Has its limitations on configuration and fields that are available.

Review Source

jH

josie H.  
manager  
Civic & Social Organization  
Used the software for: 2+ years

### "Meh"

April 11, 2019

4.0

We are keeping our clients and potential clients centralized - thats about it. Otherwise it is a pain in the neck for everyone who uses it and it is over priced for what we use it for.

Pros

It satisfied the need to retain customer information

Cons

The interface looked really dated and confusing. It is not intuitive at all and we were always adding updates after the fact - never before to help us make sales moves.

Review Source

Gregory S.  
Director of Operations  
Broadcast Media  
Used the software for: Less than 6 months

### "CRM That Could Use Some Help"

December 23, 2018

2.0

Pros

SugarCRM is more cost effective that must CRM, it can complete the needed tasks and basic CRM requirements.

Cons

It's hard to understand and doesn't pack the punch as many CRM software. It's a little hard to follow-up, set-up. You also need to add your own SMS mail service to send emails.

Review Source

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