# Page 13 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is SugarCRM the right CRM solution for you? Explore 410 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/231638/SugarCRM/reviews

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SugarCRM

3.8 (410)

[View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/)

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Last updated March 13th, 2026

# Page 13 - Reviews of SugarCRM

## Showing most helpful reviews

Showing 301-325 of 410 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AO

Aspen O.  
President  
Computer Software  
Used the software for: 2+ years

### "Cheaper Extensible CRM than Salesforce"

April 17, 2019

4.0

I have used SugarCRM and developed many add-ons for consulting projects

Pros

SugarCRM has a nice development model if you want to host the CRM yourself. Almost everything can be extended in Php and the price point comes in much lower than Salesforce

Cons

The user interface leaves something to be desired. I do not like the way tabs are displayed but the flexibility makes it worth it.

Review Source

BG

Bernardino G.  
Project Manager  
Computer Software  
Used the software for: Less than 6 months

### "Sugar CRM"

December 11, 2022

4.0

Pros

Es un CRM que puede ser útil si tienes procesos simples en tu empresa y quieres automatizarla un poco utilizando un CRM.

Cons

No veo que sea una herramienta muy potente para medianas y grandes empresas. Al final te tocará optar por otras herramientas más potentes en el mercado.

Review Source

PS

Paul S.  
Channels Manager  
Public Policy  
Used the software for: Less than 6 months

### "Simple and powerful"

February 6, 2018

4.0

Pros

SugarCRM may not have the ecosystem of say Microsoft Dynamics 365 but it is still highly customizable and extensible.

Cons

It can be complicated to use at times, and so you will need dedicated support people with experience to come in sometimes and help you make it the tool you want it to be.

Review Source

MS

Maulik S.  
  
  
Used the software for:

### ""

August 16, 2011

4.5

SugarCRM is one of the top-most open source CRM systems, a title they well deserve. We are an offshore outsourcing firm, and we have been using SugarCRM for almost three years for various clients. We have done a lot of customizations to the system to meet individual client requirements, and to date, we haven't faced any bottlenecks or issues. SugarCRM is very easy to start using. You just need to install the solution, and it's ready to use. Once you start using it, you can then enter the customization mode where you make changes on field level, and add in new modules to match up to your organization.

Review Source

ST

Salvador T.  
Comercial Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Hard to use. Old interface"

February 6, 2020

2.0

Too much information was needed to input manually.

Pros

That let you input comercial information worldwide and you can see online new oportunities in all countries and business lines.

Cons

The interface looks old compared with other "modern" options. Does not have a free option for small business.

Review Source

SC

Shannon C.  
Career Services Coordinator  
Education Management  
Used the software for: 6-12 months

### "Great CRM!"

March 20, 2017

5.0

I love this platform. It is easy to use and easy to customize. Customer support is second to none and they help to answer my questions and concerns.

Review Source

ES

Eric S.  
Sr. Electrical Engineer  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Comprehensive but cumbersome"

August 4, 2016

3.5

Pros

Lots of room for data. The sorting by dates or subject ease the searches and nice to have customer data handy.

Cons

Sometimes takes what seems to be a long time to enter data on different screens.

Review Source

RN

Robert N.  
Application Engineer and IT  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Somewhat difficult and hard to navigate"

August 4, 2016

2.0

Pros

I did do the job, but not always in the way that we would have expected.

Cons

The unannounced forced updates, which would come along with new interfaces leading to sometimes days of confusion.

Review Source

Emmanuel M M.  
Technical Support  
Information Technology and Services  
Used the software for: I used a free trial

### "Swiss army knife of CRM's "

April 23, 2019

5.0

Pros

Automation & Efficiency, Data Insight and Collaboration it has it all. And it works well too. Also there was a fix to add the company emails too . It was a charm.

Cons

Its too damn complicated to set up if you are going the self-hosted route. Always go for hosted.

Review Source

CP

Christian P.  
VP of HR & Finance  
  
Used the software for: 6-12 months

### "Great CRM tool for a small-medium sized company."

May 27, 2018

3.0

Pros

The UI is very easy to navigate. Allows for easy addition, updating, and tracking of customers, which we used for recruiting purposes.

Cons

I didn't have much luck with the customer service side of things, but that was early on our implementation/initial use stage.

Review Source

LP

Lacey P.  
CRM Coordinator  
Information Technology and Services  
Used the software for: 1-2 years

### "Basic CRM for basic management "

December 19, 2018

3.0

Pros

Easy to use. Easy to admin and code. Great for single admins

Cons

No bells and whistles in my experience but it has been a few years since I used it.

Review Source

JM

Jeff M.  
Sales  
Oil & Energy  
Used the software for: Less than 6 months

### "Sugar review"

March 16, 2017

3.0

Sugar is it fairly accurate tool for customer relations management. I am finding that it is much easier to keep track of all records if I can do it on my cell phone rather than the laptop. There are quite a few limitations to using sugar on his cell phone and given your laptop Internet speed you can't be waiting for quite a while to download information from one item to the next. Overall I would give it a B minus

Pros

Allows management of your accounts and can give you reminders

Cons

Limited for cell phone use in slow to enter information on laptop

Review Source

dH

darlene H.  
director of Marketing  
Food & Beverages  
Used the software for: 6-12 months

### "great CRM, easy to use"

December 8, 2017

5.0

useful prospecting for sales accounts and setting up meetings

Pros

its easy to navigate and use with customers and prospects. Like the features, and how easy it is to input information, set categories and work with my reps on using the system

Cons

There is nothing I don't like. I have only been using this software for about 3 months, and we would like to get outlook to relate to the system, so our appointments populate. THat is something we'd like to work better.

Review Source

joshua J.  
President  
Computer Networking  
Used the software for: Less than 6 months

### "Great CRM Software"

March 17, 2022

5.0

Pros

self hosted great CRM software easy to use

Cons

could use a update on the interface looks to old

Review Source

CM

Chris M.  
  
  
Used the software for:

### "Promising CRM that's expensive and poorly executed"

March 16, 2017

1.0

Sugar requires that you have a shared file system, which makes any HA strategy difficult, expensive, and fragile. The default permissions model in Sugar is everyone can do everything, unless you remove permissions for that specific user or their role. Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable. In Feb. of 2015 we discovered that their system was unable to import emails containing emoticons and extended UTF-8 characters. The system simply choked on the emails and imported none of them, which means any team relying on the module to get email will never see those emails. We opened a bug with sugar support. As of today it's still not fixed. Overall I wouldn't recommend using SugarCRM if you have any other option.

Review Source

sT

sarika T.  
business application developer  
Sports  
Used the software for: Less than 6 months

### "I have been using sugarcrm for 3 months. We use it for our sales team."

November 28, 2017

4.0

I got to learn more about PHP and MySQL database and also how to perform migration on data . This software also gave an idea how sales work.

Pros

The flexibility offered for the users is what I like the most about sugarcrm. We can create custom fields and the integration of those with the studio is very easy to use.

Cons

The user interface is sometimes a little raw. There can be many great changes that can take place to make the user interface a little easy to use.

Review Source

MS

Massimo S.  
Direttore  
Hospitality  
Used the software for: I used a free trial

### "Consigliato per la completezza delle funzionalità"

April 18, 2023

5.0

Pros

Il software permette di gestire molti aspetti della relazione con i clienti, aiutando nella gestione dei contatti

Cons

Non è facilissimo nel suo utilizzo e richiede un po' di pratica

Review Source

JR

Jeanette R.  
  
  
Used the software for: 2+ years

### "SugarCRM Review"

March 18, 2017

2.0

Not nearly as good as I had hoped it would be and not nearly as easily adapted to my business as advertised but it's too much of a pain to change CRM software so we make it work.

Review Source

PV

Prateek V.  
  
  
Used the software for:

### "Terrible software, they must update it asap"

December 6, 2016

2.0

Can't even know where to start. The interface looks like it has not been updated since 1995, and nobody cares. Tried to setup email functions, but failed, and the interface again is a turnoff.

Pros

everything is bad here

Cons

zero cons

Review Source

Response from SugarCRM

December 13, 2016

Prateek - it sounds like you are using the free open source edition of Sugar. This is an unsupported, out dated version. Sugar commercial editions have a brand new, industry leading UI, and one-click email integration setup. Hope you can check out a free trial of the current supported versions!

LR

Luca R.  
Social Media Manager  
Entertainment  
Used the software for: 6-12 months

### "Overall ok"

May 4, 2019

4.0

Pros

Sugar offers a wide level of customization according to specific needs a department may have. Quite cost effective as well

Cons

The overall design seems old. The free version is limited in terms of possible features

Review Source

CO

Chris O.  
Business Analyst  
  
Used the software for: 2+ years

### "We have used SugarCRM for several years and are satisfied. "

December 4, 2017

4.0

Pros

We have been using SugarCRM for several year and have been satisfied with the product. We really enjoy the ease of use of the tool, the Microsoft Outlook plugin that easily allows emails to be sent to SugarCRM, as well as the relatively affordable cost.

Cons

I think that SugarCRM could improve with some more reporting within the tool. Certain reports that would give important information into our customer base would be very beneficial to us.

Review Source

LR

Liz R.  
PR Manager  
Public Relations and Communications  
Used the software for: 2+ years

### "Would recommend"

August 6, 2018

4.0

Pros

Easy to use and learn on your own with little direction

Cons

Lots of steps ... would recommend but takes a long time to input everything

Review Source

Gordon F.  
Entertainment Attorney  
E-Learning  
Used the software for: I used a free trial

### "Too much of a good thing"

August 22, 2018

3.0

After trying to set this tool up several times, we abandoned it as too complicated and time consuming

Pros

good UI and feature set, easy to use once set up, apparently

Cons

Too complex for a small office to set up without a consultant.

Review Source

GR

Giorgia R.  
Social Media Analyst  
Entertainment  
Used the software for: 6-12 months

### "Good CRM"

April 11, 2019

5.0

Pros

Good integration with SQL. Customer service has been very helpful and reactive when we had requests for them

Cons

Would be nice to have more features to personalize the interface – eg changing colors

Review Source

Vijay B.  
SAS Sr Consultant  
Research  
Used the software for:

### "null"

December 21, 2017

4.0

Review Source

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