# Page 16 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is SugarCRM the right CRM solution for you? Explore 410 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231638/SugarCRM/reviews --- SugarCRM 3.8 (410) [View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of SugarCRM ## Showing most helpful reviews Showing 376-400 of 410 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BV Blake V. IBM Client Executive / Solutions Sales Information Technology and Services Used the software for: ### "null" May 22, 2018 1.0 Review Source PR Priscilla R. Used the software for: ### "null" February 24, 2019 3.0 Review Source CM Connell M. Used the software for: ### "null" March 12, 2018 5.0 Review Source PJ Pierre J. Computer Software Used the software for: ### "null" May 22, 2018 3.0 Review Source VR Verified Reviewer Director Retail Used the software for: Less than 6 months ### "Great open source CRM solution" December 1, 2018 5.0 Pros Not ready to invest in salesforce? Look no further than sugar CRM, it is free to start and has lots of CRM features for your sales team. Cons A bit DIY but it starts free and has lots of features. Review Source CM Clayton M. Banking Used the software for: ### "Sugar Review" October 29, 2014 3.0 Pros Easy user interface. Without having specialty customer service our team, we were able to understand and utilize many features. Cons The lack of phone support without paying an increased premium. Review Source BR Beth R. Used the software for: ### "SugarCRM Review 3/20/2017" March 20, 2017 4.0 I am a user, not an administrator and I find the tool easy to use. I would say one area that could be improved is the search functionality. It is a little cumbersome and does not allow you to cross-search among different record types. Review Source KD Ken D. Used the software for: ### "Better than Salesforce" March 24, 2017 5.0 I have used Saleforce on another job and when i started with my company I am with now we used Sugar. Boy what a difference. Much easier to use and faster to get reports done . Awesome!!! Archie Andrews would be proud!! Review Source TB Tom B. Used the software for: ### "Powerful yet easy to use CRM" March 21, 2017 5.0 Love the application . Love the ability as a non-programmer to be able to develop new modules that meet our specific requirements. We are On-Demand and seem to have issues after upgrades but generally get them resolved. Review Source EP Emmanuel P. Used the software for: ### "A decent CRM within budget" April 16, 2017 3.0 Sugar is a decent CRM available within your budget. The workflow is rigid and it's difficult to customize it based in your specific needs. Customer support is good. A little more flexibility will make the product better. Review Source PG Patricio G. CEO Used the software for: ### "SugarCRM is the best CRM" March 29, 2012 5.0 Sugar is the CRM of the future Pros SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution Cons no problem with Sugar Review Source PD Paul D. Used the software for: ### "Great CRM for the price. Very flexible" March 20, 2017 4.0 I really like the flexibility and ease of customization. Through the developer studio, we have been able to customize Sugar to adapt to our ever changing business needs. The online support is also very good. Review Source AK Amanda K. Used the software for: ### "SugarCRM Review" March 20, 2017 4.0 I had never used a CRM program before SugarCRM. Once you use it day in and day out it becomes very easy. YOu then get to focus on all the features that can truly help your business grow and succeed. Review Source RK Rebecca K. Used the software for: ### "very customizable " October 14, 2016 3.0 We love that you can customize a lot of Sugar but have had a hard time getting the data and analytics that we need out of it. Pros very customizable Cons very customizable, fewer OOTB features Review Source GL Guillermo L. Used the software for: ### "Order and easy form use" March 16, 2017 4.0 We keep our portfolios and customers orderly thanks to Sugar. Allows us to generate reports automatically in this way we can validate the status of our customers and their services purchased. Review Source JT Joseph T. Mechanical or Industrial Engineering Used the software for: ### "Use it at work" November 12, 2014 3.5 Pros It's one place for all sales/customer service information. Cons It is not integrated into my company's production management system. Review Source AA Alberto A. CTO Transportation/Trucking/Railroad Used the software for: I used a free trial ### "ERP of second division" July 24, 2019 3.0 Pros Is completly opensource and you can customize all parts of Sugar Cons Not have the power like a Dynamics 365 or SAP Review Source FB Fred B. Director of Managed Services Information Technology and Services Used the software for: Less than 6 months ### "Open source CRM for DYI folks" August 3, 2018 3.0 Pros The best part about SugarCRM is that is free Cons SugarCRM requires a ton of setup and work to make it functional. Review Source TM Taylor M. Used the software for: ### "Keeps Me Organized" March 24, 2017 4.0 Helps me manage multiple projects and accounts to coordinate efficient workflow from the beginning of the project to the end. Review Source AR Amber R. Used the software for: ### "Amber's Review " March 24, 2017 5.0 I really enjoy how easy this program works. It makes my job less stressful and i will continue to use this great service! Review Source JV Jeffrey V. Used the software for: ### "Sugar CRM Review" March 20, 2017 1.0 Sugar is farily cluncky. It is very difficult to import any leads from Zoominfo, and seems to have constant problems. Review Source SG Steve G. Consultant Used the software for: Less than 6 months ### "A reasonably capable substitute for high end CRM tools" November 28, 2017 3.0 Pros For the money, it's quite a bargain, and provided you pay for the correct level of customer support, that support is very good indeed. Cons It's anything but intuitive, and lacks significant functionalities (at least the version my company uses) Review Source CL Carol L. Used the software for: ### "Review of SugarCRM" March 16, 2017 5.0 Sugar CRM is a very intuitive program and provides many detailed features which have been extremely helpful. Review Source TS Tim S. Used the software for: ### "Sugar customer service" March 20, 2017 3.0 When the program is working, it performs as advertised. If you have an issue, or need assistance, good luck! Review Source SZ Susan Z. Used the software for: ### "Not Salesforce...but that's not a bad thing. Perfect for smaller businesses that need customer track" March 16, 2017 4.0 Coming from a Salesforce background/admin. Sugar has been all our company needed for our CRM. 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