# Page 2 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is SugarCRM the right CRM solution for you? Explore 413 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/231638/SugarCRM/reviews

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SugarCRM

3.8 (413)

[View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of SugarCRM

## Showing most helpful reviews

Showing 26-50 of 413 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

cQ

connor Q.  
Team Lead  
Media Production  
Used the software for: 2+ years

### "Flexible as needs, but development overheads cause headaches"

April 18, 2026

3.0

Overall it can serve as a strong choice if flexibility is priority and you are prepared for careful, ongoing management. It serves organisations best when a dedicated support function and/or developers are available to ensure custom modules and integrations and updated and maintained in parallel.

Pros

sugarcrm is highly flexible and can be tailored to fit specific niche requirements; this makes the platform very appealing for teams that want to adapt the CRM to the business rather than shaping workflows and processes around the out-of-box functionality

Cons

The heavy customisation as it's strength also serves as it's achiles heel; having so many custom modules means that long term maintenance and support is essential to keep everything functional after updates and major patches. Without this, operational risk is inherently exacerbated and makes staying ahead of version releases critical.

Review Source

CW

Connor W.  
Account executive  
Computer Software  
Used the software for: 6-12 months

### "Budget straightforward CRM, good for a start."

May 14, 2026

3.0

Pleasant but not anything to write home about. Good for what you need it for, a simple straightforward Rolodex of contacts/deals.

Pros

I liked the simplicity of the system being that it was easy to understand the level of product you were using. Options went to menus, and there was little complexity in navigating the actual system and UI. However, in that ease of use - there was a lack of flexibility and coverage as well.

Cons

This product is truly a CRM in every sense of the word. The start and end products were revolving around contact management essentially a Rolodex with not many expansion opportunities at the time I was using it. Great for a straightforward process, but leaving some items to be desired that other crms have moved towards.

Review Source

Paris P.  
National Account Manager  
Consumer Services  
Used the software for: 1-2 years

### "Good CRM Overall"

April 27, 2026

4.0

Overall, my experience with SugarCRM has been good. It helps us manage customer information and service details pretty well, and I’d recommend it to other companies looking for a solid CRM.

Pros

What I like most about SugarCRM is that it keeps customer information organized in one place. Since we’re in a service-based industry, it’s helpful that we can track things like service details, check-in times, photos, before-and-after pictures, and key contacts. I also like that we can pull different reports and use the mapping feature to see where customer locations are.

Cons

The main downside is that some updates or changes have to go through an outside design team, so things can take longer than expected. Also, when updates happen, certain features may not work quite right at first and need some troubleshooting.

Review Source

CG

Chiara G.  
Digital Marketing coordinator  
Industrial Automation  
Used the software for: 2+ years

### "Best crm ever"

April 28, 2025

5.0

Pros

I loved the high level of customizability

Cons

The way my company used it without customizing it

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing SugarCRM

Too expensive for the features he could provide

Switched from

[Infor CRM](https://www.capterra.com/p/148351/Infor-CRM/)

Infor did not meet our requirements anymore

Review Source

Marvin D.  
owner  
Design  
Used the software for: 6-12 months

### "Sugar CRM is SWEET!"

October 11, 2024

5.0

Positive - its a robust crm platform loaded with features

Pros

easy to use had a low cost open source version loved it loaded with crm features

Cons

open source could be buggy this is the old drupal days lmao!

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing SugarCRM

cheaper - open source is super low cost great value!

Review Source

Johannsen Q.  
Senior Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Perfect for business process automation"

December 21, 2022

4.0

Overall, I would recommend SugarCRM to businesses that are looking for a CRM solution that can automate their processes and provide customization options. While there may be some upfront costs and a learning curve involved, the benefits of using SugarCRM are likely to outweigh these considerations in the long run.

Pros

Automation capabilities: SugarCRM has a range of automation features that can help businesses streamline their processes and save time. For example, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress.Customization options: SugarCRM allows users to tailor the platform to their specific needs and processes. This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems.Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises. It offers a variety of pricing plans and can be customized to meet the needs of different teams and departments.Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media. This makes it easy for businesses to track and manage customer interactions across multiple channels.

Cons

Cost: SugarCRM can be on the pricier side, especially for smaller businesses or those with limited budgets. However, it's worth considering the long-term benefits of automating business processes and the ROI that the platform can provide.Learning curve: While SugarCRM is generally easy to use, it does have a bit of a learning curve. It may take some time for users to get comfortable with all of the features and functions of the platform.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/)

Reason for choosing SugarCRM

We ultimately chose SugarCRM because of its customization options and scalability.

Review Source

sC

sonia C.  
administrative coordinator  
Machinery  
Used the software for: 1-2 years

### "Managing, organizing and controlling clients has never been so easy."

March 4, 2022

5.0

It has been very good, I really like working on it, it makes my life and my work much easier.

Pros

he ease of handling, that you can have all your clients and businesses up to date, real management reports are taken. The agenda can be fed through the application and in this way one does not miss meetings or calls. It is an excellent and practical platform.

Cons

The connection throughout the course of the day gets slow.

Review Source

Orianne G.  
Specialist Marketing  
Telecommunications  
Used the software for: 1-2 years

### "Most powerful and easy-to-use CRM to support all corporate sales and marketing activities"

August 13, 2022

4.0

With SugarCRM, I keep track of new campaigns (account management), I am regularly reminded that I have performance discussions with my customers and I can switch to the corresponding customer account to find all the important data and get in touch with the customer. In addition, thanks to the ticket system, I do not forget to work on important tasks for my customers and other projects. In addition, I can optimally and smoothly inform my teammates about changes utilizing comments and notes in the customer accounts. All in all, I can only say that it is a super complete CRM solution.

Pros

What I like most are the synergy effects of the use of the tool by our large sales teams spread over several locations (in Spain and abroad) and our various marketing teams. We combine all customer contact points in an extremely flexible way across all departments. This simplifies our internal communication and knowledge exchange among ourselves, as well as communication with customers. The interface can be used very intuitively for an extensive CRM system thanks to its focus on a single clear navigation bar. In addition, the tool can be linked very flexibly with other systems via APIs, such as SAP, various campaign management tools, and much more.

Cons

It isn't easy to become familiar with all the relevant interface features in a short time to take full advantage of these synergies. Here, you must explore using patience and occasionally, trial and error. However, you will certainly behave similarly to other enterprise-level CRM solutions.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing SugarCRM

Sugar helps us in customer management. With SugarCRM, we have been able to offer our customers our other products in a better and more efficient way. It's ideal for selling more than just the core service. It's very easy to anticipate what the customer might want.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Sugar offers all the basic functions of a CRM. It can cover all needs for any type and size of the company. We were able to use it mainly to organize customer contacts.

Review Source

LINDA S.  
Sales Marketing Manager  
Automotive  
Used the software for: 1-2 years

### "Very versatile user interface and report generation features are wonderful"

December 27, 2021

5.0

It is quite simple to get started. The search engine is fantastic. It allows us to easily manage a large amount of information. The database system may quickly copy the data to some other servers. It is connected with email and is particularly useful for receiving email updates. Several third-party technologies, like Act-On, can be integrated.

Pros

Dashboard collaboration now makes business-critical data accessible to those who require it. The total features ensured that the common perception of a CRM will now shift from a pragmatic, reviewable database to an operational, process-driven platform which will save time, generate benefits, and, as the motto states, "Do the job for you."

Cons

The user interface is not very inviting. The customer experience is mediocre. It does not allow for multiple device logins. As a result, it might be difficult to use occasionally. The smartphone app should be improved, since it does not feel up to all the same grade and appears to be a mistake. Keep in mind that many customers are out in the workplace and may not always be seated beside a pc.

Review Source

Victoria G.  
Receptionist  
Oil & Energy  
Used the software for: 2+ years

### "Excellent Community CRM"

February 12, 2019

5.0

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Pros

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Cons

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Review Source

VR

Verified Reviewer  
Sr. Executive Sales and Research  
Information Technology and Services  
Used the software for: 2+ years

### "Indeed a great CRM with effective results"

May 26, 2019

5.0

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Pros

I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Cons

I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing SugarCRM

We choose this because it has strong customer support team and it is less expensive compared to there products.

Review Source

Brent W.  
Executive Vice President and Managing Director  
  
Used the software for: 2+ years

### "The low cost alternative to Salesforce"

December 12, 2017

2.0

Its a CRM so it holds our customer data, but it fails at basic things like contract management, support ticketing, opportunity management, forecasting and searching

Pros

Its going to be difficult to provide any pro's about SugarCRM. I inherited this CRM after coming from multiple companies using salesforce. Sugar is about 40% less expensive than salesforce, and we use the on-premise, but cloud hosted model.

Cons

There are a lot of downsides to sugar. We had corruption issues each time we upgraded, dashboards are extremely limited, and you cannot push out dashboards to users. I find it difficult to use from a UI perspective, where expanded panels make the UI sluggish and busy. searching in the global search bar is odd and you never get proper results, results sets only return up to 1000 rows, other than that you need a report which is extremely difficult to use. Forecasting requires the individual to select the commit button, not the sales manager. You cannot set global quota, but rather a quota per month manually.Probably the most non intuitive UI i have ever used. Every new sales person is just bewildered by its use.

Review Source

Mark S.  
Team Lead Manager  
Computer Software  
Used the software for: 2+ years

### "SugarCRM for great for the marketing emails."

August 9, 2019

5.0

SugarCRM is so great software because it really help us to taking our sales process more faster. It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface. Hence, SugarCRM software makes my life so much easier.

Pros

SugarCRM is one of the best marketing platform which really help small business to grow faster and that's why it is also known as the business market smarter software. The best thing about this software is that it always provide the best customer relationships marketing software. We have been use the SugarCRM software foor the sales and marketing purpose because it has the great ability to customization's. Hence, the users interface is very responsive and the well designed.

Cons

The first obvious thing I don't like about this software is that SugarCRM does not have a users-friendly users interface software. The another problem that we faced is that it take a lot of time to setup the everything but the documentations is always great. When we started using this software then we don't find the file manager as so intuitive.

Review Source

VR

Verified Reviewer  
Executive Manager  
Computer Software  
Used the software for: 1-2 years

### "CRM for contact and deal management: Needs more feature"

March 26, 2022

3.0

It was good contact and deal management tool. All the sales and marketing-related engagements were updated and it was acting as a source of truth to the whole team. Deal values and projection can be seen from the sales pipeline

Pros

UI looks simple and training new users was easy. It is a great tool for contact and deal management with amazing filter options. Native integration to mail and document sharing software is good. Logic builder is one of the good features of Sugar. Resources are extremely useful and detailed explanations for each and every feature are provided there.

Cons

Slow speed (in Inspite of fast internet) Hanging problems Do not have readily available APIs for 3rd party integrations

Review Source

Eric R B.  
Chief Product Officer  
Facilities Services  
Used the software for: 1-2 years

### "Sugar CRM is inexpensive, functional and quite dated"

March 23, 2022

3.0

Pros

Sugar CRM is a functional CRM that works reasonably well for tech-minded folks who don't mind getting used to its unappealing interface. It has the basic tools and functionality one would expect from a CRM and some of the integrations are solid (for data imports primarily).

Cons

The interface feels old and doesn't give the user much power to reconfigure it to work in a way that will help the user's specific needs. The marketing automation integrations are clunky, too.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce for Retail](https://www.capterra.com/p/251959/Salesforce-Retail-CRM/)[Copper](https://www.capterra.com/p/141642/Copper/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing SugarCRM

Sugar CRM was cheaper than any of the other solutions and we had a CTO who liked it because he'd used it many times before.

Review Source

JP

Jon P.  
CRM Admin  
Financial Services  
Used the software for: 2+ years

### "SugarCRM Enterprise Analysis"

March 16, 2017

2.0

Being an open source CRM app with flexible deployment options makes SugarCRM unique and a standalone in the CRM space. However, allowing for such flexibility should require the utmost discipline regarding release schedules, changes to code (especially caching mechanisms), and overall system recommendation documentation provided by SugarCRM, the company. This is not currently happening. Stock code base is fairly solid but when customizations are added, significant caching issues arise. There are also various areas of the app that still retain antiquated layouts (bwc modules). These issues make the app confusing and unreliable at times. Support should be more tenacious when attempting to find resolution to cases - don't just post a note or two, wait a period of time and close the case. CALL the customer - email the customer - do whatever it takes to get CONFIRMATION from the customer that the issue is resolved. Create a server side integration to Outlook...we are a 50/50 Mac/PC shop and email archiving is incredibly inconsistent. Overall Studio is a great tool (when caching works appropriately). It does allow us to create without developers on staff.

Pros

Studio (when it works) Open source flexibility

Cons

Caching mechanisms Lack of long term release schedule and small version life cycles Support not owning the initiative of resolving cases

Review Source

Response from SugarCRM

March 16, 2017

John, First off, thanks for being a long time Sugar user. Kasasa's use case is very in-depth and a model of what our flexible platform can achieve. Regarding the server-side email - have you looked at Riva? https://sugarexchange.sugarcrm.com/apps/21848#!overview Also, I know we are working on server-side versions of the Outlook plugin, but release date is TBD. Thanks again for your honest and thorough review - we always strive to make the product the best we can and provide the level of service you expect. Email me at any time to discuss further at mschneider@sugarcrm.com. Sincerely, Martin Schneider Head of Product Evangelism, SugarCRM

VR

Verified Reviewer  
Manager Enterprise Solution Sales  
Oil & Energy  
Used the software for: 6-12 months

### "An Easy to use Basic CRM Tool"

July 25, 2022

3.0

Pros

It is comparatively inexpensive and provide all necessary basic functionalities

Cons

GUI is basic, features are also quite basic.

Review Source

JT

Joe T.  
Help Desk Coordinator  
Computer Software  
Used the software for: 2+ years

### "Great For Sales and Leads Tracking, Leaves Much to Be Desired with Support Case Management"

March 16, 2017

4.0

I've used SugarCRM a great deal in current and previous employers, and have always been thrilled with the sales tools that SugarCRM has, and the great ability for customizations, not to mention the continuing updates for each version. Their customer support team is top notch and very helpful for the most part, and there has been very little downtime, allowing all our teams to use the product successfully. If I could choose one thing they could improve upon, it would be their outdated case management tools. I work with our support team and find the options to be limiting compared to other case management solutions such as Zendesk (which I have also used previously). If I am to point out glaring specifics, it would be tracking visibility on unassigned cases (who is viewing each case record? has the case record been updated while I've viewed it?). It would also be the absolute poor setup of getting cases into Sugar -- we have an inbox set to automatically add in cases, but if a customer or one of our personnel doesn't email directly from inside Sugar's Email module, it creates a new case ticket (over and over). This may be a byproduct of the way we have our case management set up, but there are no best practices, and I've had to create custom Process Author tools and Workflows to get it running in a decent way. Again, the product is great from a sales point of view and for lead tracking tools, but the case management tools are dated and need to be examined and looked at to match their competitors in that category.

Pros

Sales tools, lead tracking tools, reporting features are second to none Module builder is fantastic and very customizable.

Cons

Case management tools are lacking to a high degree, very dated

Review Source

Gabor T.  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "A free CRM - not worth the price"

April 8, 2022

2.0

It is a good startup CRM for base use. Not nice looking not always working but cost no money.

Pros

It is a free CRM and you can fully customize to your needs.

Cons

Very hard to actually customize it. The templates do not fully work and thus many times the system just breaks. Not feasible to use without a programmer putting it straight.

Reason for choosing SugarCRM

Free

Review Source

Response from SugarCRM

April 28, 2022

Thank you for your review and feedback, however it is important to highlight that you have provided this feedback on a product that is no longer supported by SugarCRM. Sugar Community Edition is the legacy version of our platform for the open-source community, which is traditionally utilised by developers and not by businesses to run day-today operations. If you require a flexible platform that is inclusive of support and frequent upgrades, then we please do check out the 3 versions of Sugar Sell on our website: https://www.sugarcrm.com/uk/pricing/. Sugar is frequently recognised for exceptional UX and ease of configuration, without the need for any 3rd party support which are a couple of the many reasons we are recognised as an industry leader by many analysts and most importantly, our customers.

DB

David B.  
CEO  
Telecommunications  
Used the software for: 1-2 years

### "Management of the commercial area"

October 30, 2023

4.0

It is really a good product, they are currently making important changes, and integrations with other apps, it is very quick to learn to use and manages similarity in all its modules.

Pros

One of the points that we like most about Sugar is the possibility of generating any report, all the modules are related to each other, and generating modules to our own needs.

Cons

What we like least is that for the trends or projections to work, all the data in the system must be very well loaded.

Alternatives considered

[Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/)

Reason for choosing SugarCRM

Based on product costs and our requirements,

Review Source

PQ

Paula Q.  
Desarrolladora web  
Program Development  
Used the software for: 2+ years

### "Buen producto pero con cosas a mejorar"

October 18, 2022

4.0

Pros

Lo mejor de SugarCRM es que siempre proporciona el mejor software de marketing de relaciones con los clientes. Los informes y paneles son fáciles de entender. Genera seguridad en el manejo de datos. Puedes manejar distintas campañas, crear campañas diferentes para cada persona y obtener una imagen general de la campaña. El equipo de Sugar nos ayudó mucho durante el proceso de decisión, implementación y personalización del software, aunque es un poco tedioso implementar ciertos desarrollos y tiene limitaciones (cosas que no se pueden hacer o desarrollos demasiado largos).

Cons

La interfaz de usuario se podría mejorar, se ha quedado un poco anticuado y no es muy intuitiva. El mayor problema de estas herramientas siempre es que el precio es un poco elevado, por lo que empresas pequeñas tendrán dificultades para poder permitírselo, no obstante, creo que merece la pena invertir en una herramienta como esta. Está muy orientado a marketing y ventas. La customización es un poco complicada.

Review Source

MD

Michele D.  
SysAdmin  
Insurance  
Used the software for: 2+ years

### "A basic out-of-the-box CRM system"

December 11, 2023

3.0

Overall, SugarCRM is a good tool to manage all your contacts and create marketing campaigns (by email, by text messages, etc.). Import/export tools are quite well developed, whereas other integrations and features are to be paid separately.

Pros

SugarCRM is fairly easy to set up on a php+mysql (or other database) server.

Cons

Support is not always very responsive. Also, the GUI is quite outdated.

Reason for choosing SugarCRM

We chose SugarCRM because it was developed on PHP, that worked well with our systems.

Review Source

DW

Damion W.  
Marketing Manager  
Biotechnology  
Used the software for: 2+ years

### "SugаrCRM: Bооst yоur busіnеss"

June 6, 2019

5.0

Thе Sugаr рlаtfоrm wоrks vеry wеll аnd іs quіtе sсаlаblе асrоss оrgаnіzаtіоns оf аll sіzеs.

Pros

Eхсеllеnt dаtаbаsе systеm. Cаn bе соріеd tо оthеr sеrvеrs. Custоm fіеlds. Abіlіty tо lіnk CRM dаtа tо dеаls. Gооd usеr іntеrfасе. Wе usе SugаrCRM аs оur рrіmаry tооl іn trасkіng аррlісаtіоns, dеtеrmіnіng еlіgіbіlіty, аnd mаnаgіng раymеnts fоr сhіldrеn іn рublісly fundеd рrеsсhооl рrоgrаms. Althоugh іt wаs рrіmаrіly dеsіgnеd аs а sаlеs tооl, wе usе іt lеss аs fоr sаlеs (gіvеn thаt wе аrе nоt а sаlеs оrgаnіzаtіоn) аnd mоrе аs а rеlаtіоnshір mаnаgеmеnt аnd ассоuntіng tооl. Wе hаvе а vеry smаll tеаm (10 реорlе tоtаl), but wе аll usе Sugаr оn а dаіly bаsіs.

Cons

Rеаlly, rеаlly fіnd іt а hаsslе (аt lеаst rіght nоw) tо synс Sugаr wіth оur mаrkеtіng аutоmаtіоn sоftwаrе. Wе usе а 3rd раrty API аs оur соnnесtоr bеtwееn thе twо systеms but I fіnd glіtсhеs іn іt thаt соnсеrn mе аnd mаkе mе wоndеr іf аll my іnfоrmаtіоn іs bеіng ассurаtеly trаnsmіttеd аnd mаtсhеd uр. Sugаr wаsn't vеry іntuіtіvе whеn I fіrst bеgаn usіng іt. Wе rесеntly hаd а 3rd раrty соmе іn tо rеdеsіgn thе systеm fоr us аnd оnсе іt wаs сustоmіzеd, іt wаs muсh bеttеr. Sеаrсh funсtіоn dоеsn't аlwаys sееm tо wоrk іn thе tор nаv bаr- frustrаtіng whеn I'm tryіng tо fіnd sоmеthіng fаst аnd dоn't wаnt tо gо іntо а mоdulе tо dо іt.

Review Source

VR

Verified Reviewer  
Business  
Banking  
Used the software for: 2+ years

### "Base level reporting CRM"

August 29, 2022

3.0

Pros

Sugar CRM has interesting potentially especially for small companies that have low budget. It's a great pro having the possibility to host it in proprietary servers.

Cons

Local host means having a slow CRM and also it's hard customizing reports and data visualization tool to track activities.

Review Source

CS

Clint S.  
Head of Sales  
Computer Software  
Used the software for: 2+ years

### " Don't settle for SugarCRM"

August 5, 2022

2.0

Pros

SugarCRM was fairly easy to get base-level reporting created, and without any training.

Cons

The mobile aspect is quite lacking... not good for a leader/manager who wants to check detailed data on the go or away from the office. We had a full-time SugarCRM admin onsite, and even he had trouble creating the level of detail we needed. Our requests weren't unique, we learned, when another software CRM was able to immediately handle them right out of the box.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing SugarCRM

Lower cost (and later regretted it)

Review Source

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