# Page 3 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SugarCRM the right CRM solution for you? Explore 410 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231638/SugarCRM/reviews --- SugarCRM 3.8 (410) [View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SugarCRM ## Showing most helpful reviews Showing 51-75 of 410 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Media Solutions Strategist Marketing and Advertising Used the software for: 6-12 months ### "Sugar CRM Review" February 12, 2019 3.0 Sugar seemed like a really awesome CRM with exciting features, but it was very time consuming to make sure everything was in and done correctly that it just became a headache and took focus off of selling. Pros Sugar had a lot of cool features that I had not seen in other crm's I've used in the past. When they worked, it allowed me to quickly see my month and goals and see what I had in my pipeline still. Also, it was fairly easy to use while driving in the car between appointments and quickly type in a review of what I met with the accounts about. Cons Quit often the software features that we nice to have were either not accurate or not working. The idea of having it was nice but it was annoying when I had no idea what was correct with my numbers. Also, it took quite a long time to find certain accounts and many of them were duplicated in the system and you must pay close attention to the account number to make sure it was the right one. Also, putting in tasks and calls were done separately so our management team required that we basically put in one contact with an account twice to make sure it was on our calendar and the pipeline. Review Source VR Verified Reviewer Vice President of Sales and Marketing Machinery Used the software for: 1-2 years ### "Review of SugarCRM" November 2, 2018 3.0 Databases are complete and it definitely solved some issues with sales pipeline tracking. The software is extremely expensive to customize using certified Sugar partners, it's not intuitive enough to customize in-house. The system does not do everything that was advertised to us Pros There is a lot of potential here, it is possible to create automated business processes, highly customizable reports, and creates high visibility of sales pipeline. Cons You really need to be a basic-intermediate level programmer to customize this software in house. Sales rep told us the mobile app would auto log both incoming and outgoing calls. There is no way to auto-log incoming calls and it will only auto-log outgoing calls if you use the app to make the call. In addition the training provided was not comprehensive and going to an outside company to assist with problems, set up or any other technical support is extremely expensive. They give you just enough rope to hang yourself. Review Source VR Verified Reviewer Independent Broker Insurance Used the software for: 2+ years ### "Great CRM, but the FREE version is the best" July 20, 2018 3.0 The main benefits I got from this software was the ability to keep my contacts all in one place. It was excellent in scheduling tasks, creating contacts, assigning tasks, etc. Pros The thing I liked best about the Sugar CRM Community Edition that is free is that our developers could customize it for our company and add great features, something we can't do with the big name CRM solutions. Cons The thing I like the least about this software is it is very limited in features which makes their competitors a better bargain. Additionally, the functionality can be off. For example, our developers had difficulty incorporating some features into their free CE because of bugs. I have heard from others the paid version is overpriced, not worth it, and there are other better options out there. Review Source MC Mauro C. Sys admin Information Technology and Services Used the software for: 2+ years ### "Essenziale nella gestione dei clienti" December 16, 2022 5.0 Abbiamo utilizzato SugarCrm per 10 anni, per la gestione dei clienti, ma sopratutto per tenere traccia di tutte le attività di vendita di ogni singolo cliente. Pros La possibilità di utilizzare la versione Community Edition, che di fatto è gratuita e già ricca di funzioni.La curva di apprendimento è davvero bassa. Cons Non ho riscontrato elementi da sottolineare come "negativi". Review Source VR Verified Reviewer Team leader Real Estate Used the software for: 1-2 years ### "Difícil integración con otras herramientas " November 27, 2022 3.0 Pros Una herramienta de trabajo muy sencilla e intuitiva, visualmente se pueden ver muchos detalles de clientes y acceder a ellos en un solo click Cons Tiene una integración muy difícil con otras herramientas, muy difícil añadir automatismos y en cierto puntos se bloquea el sistema por saturación Review Source Micheal W. Business Owner Construction Used the software for: I used a free trial ### "SugarCRM is the best and will always be the best. " February 14, 2023 5.0 Awesome experience, and I would recommend them to others. Pros I like how easy it is to find the information I am looking for from projects, leads and contacts Cons The cost would be the least I like about the software, but it is still a very good price, not the worst and it could always be a bit cheaper. Alternatives considered [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) Reason for choosing SugarCRM I got a review from another customer that I am friends with. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The other providers just didn;t have the features I was looking for. Review Source EH Elisabeth H. Director, Member Support and Training Computer Software Used the software for: 2+ years ### "Even the free version is great, with nice custom reporting capabilities." May 2, 2019 5.0 Sugar allowed us to consolidate a few disparate software tools into one - now any one at our organization can login and see all there is to know about any of our customers! Pros Sugar is SUPER customizable. We've been able to easily make it ours (some via the UI, some "behind the scenes" via scripts). One of the best features are the custom reports. You can do almost SQL-level queries to get the information you want (and if you wish, you can use MySQL as well on the back end.) The ability to build multi-level dropdowns, e.g. to categorize issues, is great too. You can make almost anything you want appear on any screen you wish as well. Cons The built-in issue tracking part is designed for issues reported by your team - not for issues reported by your customers. We do use it for customer support, and we LOVE being able to see issues customers have had when we pull up their records - but the emails they receive are not well designed, even after considerable work on our part. In addition, we can't provide them with a login to see all their open issues, so they have to ask us. Review Source Yeni O. Product Engineer Computer Software Used the software for: 2+ years ### "We re-engineered Sugar to work with our sales process." July 23, 2018 4.0 Pros SugarCRM makes it easy for the sales department to save information about customers and clients ,and follow up with service cases.Fantastic customer support team ,and as administrator,I am glad at how helpful the SugarCRM team has been to me over the years. SugarCRM is open source too,and thus we have been able to tweak this Customer Relationship Management system ,to fit into our current business environment and in-house sales process.And I think this is the best part of this CRM. Cons Average user interface. However since it is an open source solution ,it is probably very much expected. Review Source DR Dominic R. Systems Architect Information Technology and Services Used the software for: 2+ years ### "A good open source CRM, but lacking modernization" June 25, 2018 4.0 It allowed us as a small business to track, bill, and market to our customers and potential customers. Pros Of course you can't beat free when it comes to software. There are so many open-source applications out there that you can almost always find one that meets your needs in this day and age. SugarCRM has been around a long time and has become a mature CRM with all the basics you'd expect. It even handles customization fairly well. Dashboards are great for tracking the simply stuff and you can build your own as well. Cons SugarCRM has now split into 2 tracks. There's a paid-for premium version that is typically hosted by SugarCRM. Then there's the Community Edition that's still open-source and free. For years they co-existed side-by-side perfectly fine, but a few years back, SugarCRM decided to stop updating the Community Edition. CE is eternally stuck on version 6.5. And then in April 2018, they've removed it entirely so now you're stuck with the Pro or Enterprise editions which are paid-for. Review Source David O. Reviewer Computer Software Used the software for: 6-12 months ### "The Best user-friendly CRM platform" December 26, 2022 4.0 SugarCRM is a highly regarded CRM platform that is well-suited for businesses of all sizes looking to improve their customer relationship management processes. Pros It's strong capabilities for sales and marketing automation and It's customizable interface that allows users to tailor the platform to their specific needs. Cons This platform can be somewhat complex to set up and customize, it takes time for one to fully familiarize his or herself with all of its features. Review Source Ian B. Vice President, Fishbowl Partner Nation Computer Software Used the software for: 2+ years ### "This was always going to be a stepping stone for us" May 15, 2019 3.0 Implementation was rough, but most of that was on us. We should have hired a consultant and had rock solid best practices in place, but we didn't. Growth and support was a nightmare because we didn't employ a full timer with the right skill set to maintain it. Have since corrected those mistakes and moved to SalesForce. So much better! Pros A big step up from our legacy CRM (ACT). With the right resources, it was manageable. Cons We did not allocate the right resources and opted to implement the free community version. We paid for that dearly with disorganization and mistakes. We should have hired a consultant to help us. Review Source RB Rene B. Coordinador de Mejora Continua Banking Used the software for: 1-2 years ### "Buen CRM pero ineficiente en proesos de manufactura" September 22, 2022 3.0 En manufactura no lo recomiendo pero si en un empresa de servicios Pros Es muy bueno en temas comerciales y relacionados al servicio al cliente Cons Es una mala herramienta para medir procesos internos de manufactura, ya que solo tiene mediciones muy basica, que terminas haciendo manual las otras Review Source Ifeoma O. Developer Used the software for: 1-2 years ### "Sugar is opensource and I love it." July 9, 2018 5.0 Pros SugarCRM is opensource this gives myself and the technical department in my organization the freedom to develop on this platfrom , without being hindered by technology ,programming language or a restricted API. Sugar effectively manages every communication we have with sales leads and customers. Over the years ,we have been able to tweak Sugar to work with our internal sales process , thus everyone in the sales and marketing department is glad to work with our in-house improved CRM - Sugar. Cons The user interface is outdated ,obviously since it is open source ; it didn't come as a surprise to me. However ,barring this ; the sales department works effectively with Sugar. Review Source JF Juan F. Especialista de Sistemas SharePoint Used the software for: 1-2 years ### "I have made product configurations for a company that provides technical consulting services" April 26, 2018 4.0 Management of all information related to customers and sales in a single software in a centralized manner that can be accessed by any type of device in real time, providing valuable information for decision making made by the management controls Pros The tool is intuitive and very easy to use, there is the option to use the cloud in a private server or use the software tool as a service, it has a variety of modules to carry out the management of clients, such as sales, marketing campaigns, opportunities, potential customers, everything related to meetings and appointments to be carried out by sales executives, among others. It has a module to carry out project management related to opportunities and contributions made. It also has a version for mobile devices that allows you to review information or keep the information of the CRM updated from the comfort of the smart phone and / or tablet. It has the ability to add new fields to the forms by further personalizing the tool, there is a version in which you can by role display a certain form. It has the capacity to extend it by adding new modules Cons It has a module to record tasks, which can be used for assigning different activities to employees, in this part you may be able to add some type of SLA and in this way to measure the time it takes for users to complete tasks according to the assignment date and the SLAs registered for a specific type of task. Workflows are very basic for the professional version Review Source Deepa K. Campaign Specialist Information Technology and Services Used the software for: 6-12 months ### "Make more sales with SugarCRM" September 17, 2022 4.0 Pros SugarCRM has a good support team, which makes it a reliable system that is easy to use and maintain. The process of adding leads, nurturing them is way easy. We can create segment anytime using the filters. Cons I feel user interface can be improved. The UI look bit outdated. There is again possibility that the user experience could have been improved. The platform might be times when it is bit slow time to time. Review Source Gabriel B. Sales Rep Information Technology and Services Used the software for: 2+ years ### "Too many functionalities " October 27, 2018 5.0 It's a really complete tool for CRM management, it's clear on what are the basics, but to get more benefits on the added value the propose you need to deep dive into the different layers of the software. Overall is very easy to use. Pros It has a lot of features that give an holistic way of keeping track of customers leads, also it has multi device interfaces which makes it amazing for on the run salespersons. Cons too many functionalities that you don't really use, I think because of a lack of education on the software. Also the exporting files need to be fixed on format and layout. Review Source Alexis R. Content Manager Entertainment Used the software for: 1-2 years ### "Free CRMs are way better, faster and easier!" December 11, 2019 1.0 I cannot stand this software, I don't have anything positive to say about it and definitely do not recommend it - for anything, even if you get it free. Hubspot and Zoho are free and hold way more value! I even love Salesforce. Pros Honestly, there is not one thing I like about this software and I do CRM implementation/administration. Cons It is EXTREMELY slow and always times out, it doesn't connect to facebook to import events (it use to,) the email system is extremely antiquated and more that I won't get into on here, everytime you do something it refreshes and send you right back to the beginning instead of where you were, when events or businesses are deleted they still show up all over the place... the list goes on and on. Review Source RR Roberto R. Consulente Informatico Utilities Used the software for: 6-12 months ### "Ottimo CRM e di facile utilizzo" June 26, 2023 4.0 Esperienza più che buona, ottimo prodotto Pros Software user-friendly per la gestione dei contatti e delle attività di CRM, facilmente integrabile con i processi aziendali Cons La fase iniziale della configurazione richiede un attenta progettazione dei processi Review Source George D. CEO Printing Used the software for: 2+ years ### "Plug-In Cause Problems" September 12, 2018 4.0 I bought Sugar because it is less expensive than Salesforce. But not so sure this is the best solution out there. Doesn't have great ability to use this for marketing programs. Pros Very easy to customize. We run our entire business using it. Cons We have had issues with some of the plug-ins. Our current integration to Sage100 accounting is broken. One of the others broke the functionality and took a week to figure out. The annual fees for the plug-ins are also expensive. Review Source Michael R. Marketing Coordinator / CRM Admin Used the software for: 1-2 years ### "I can't see working with out a CRM now that I've been introduced to Sugar" November 28, 2017 5.0 Our sales team spends less time in the office and more time out in the field, but armed with powerful data before venturing on cold calls. Pros It's easy to use and I like the functionality and customization ability. Our Sugar instance appears to have been customized for our industry. Adding drop-down menus and removing modules is simple and easy to learn if your not familiar with CRMs in general. Cons Importing data, even though properly mapped, doesn't always come out the way it should. It also would be nice if accounts would link with sub-panel data during the import phase. I also found pulling reports to be overly complicated, but like the addition of the report wizard. Review Source VR Verified Reviewer Analista de Aplicaciones Internas Information Technology and Services Used the software for: 2+ years ### "Sugar CRM" September 27, 2018 3.0 I can do almost everything I need Pros What I like most is that we can create reports easier, I can create new custom fields and add functions. I like the workflow - I added for send emails to an admin account to report when a opportunitie is closed and is part of a project - and this email creates a new record in my project system. I can create Modules as I need Cons Is very difficult to work with the API´s´, at this moment i cant work with them . and IT Sugar support is not helping me. The thing i Dont like if you want to create a Report Type:Summary you cannot add the Text Fields, is not showing in the system, this type field in the version 7.0 it was added but in the new version is not there any more, and I reported this to Sugar Support but they do not do anything, I think is a kind of a bug but they are not doing anything. Review Source VR Verified Reviewer Director of Operations Financial Services Used the software for: 2+ years ### "Outdated" July 20, 2019 3.0 Pros They are continuously making updates and improvements, and support is very responsive. There are a lot of different modules and TONS of flexibility in setting it up to fit your business. Cons This isn't for a novice user. I recommend using a consultant or someone to set this up for you and spend the extra money and time on training. Most of our employees are only using small functions of the program and we definitely could be getting more value out of it with better training. Review Source Valerie P. Project Lead Computer Software Used the software for: 1-2 years ### "In the past, I have been a SugarCRM administrator for a Software Sales company." June 13, 2018 3.0 The software itself was a great place to house my data in an organized fashion. I was able to report upon the data, and additionally could assign and reassign accounts and contacts with ease. This was a value driven solution for my company at the time, since Salesforce was too pricey. Pros There is a lot of simplicity with using SugarCRM. It was straightforward, and user friendly. The value of the product is pretty good for what you are paying, and it is relatively easy to administer. There are different directions you can go with reporting, for example: tabular, summary and matrix report types. I integrated this CRM with Pardot Marketing Automation software and was not disappointed with the integration, as it worked pretty seamlessly together. Cons This CRM obviously is more economic than the likes of Salesforce - but you get what you pay for. I found it difficult to manage my duplicate records, and a lot of the bells and whistles that could potentially make your work flow easier are not present. I would consider this a "bare bones" CRM solution. Review Source Max P. Manager, Professional Services & IT Computer Software Used the software for: 2+ years ### "The Defacto Source of Record for EVERYTHING at my old company." June 27, 2019 5.0 My old company used SugarCRM for everything. Part number records, customer interaction, test cases, build info, you name it. I got very used to it and really enjoyed using it and wish my other companies would use it instead of the pricey SalesForce. Pros SugarCRM is easy and cheap to self host, very reliable and has nice addons, such as to an FTP client or Outlook, etc. It is easy to make your own add on as well. Cons The UI is very stale/ old looking although it did have a nice update a few year ago. Review Source Saad A. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Innovative and much better UI" July 30, 2015 4.0 We have used SugarCRM for our Sales, Support and even Project management In the process of evaluating something that is cost effective and and innovating flexible solution which is highly customisable, the answer was pretty simply SugarCRM Pros SugarCRM acts more of a Platform than an application and we have the choice to host the same application on Cloud, on-premise or anywhere The best thing is the modern UI, and no. of connectors available to integrate Sugar with are abundant The Sugar Support is amazing and the APIs, documents, resources and open and easily accessible with a lot of self learning material. They have their own free University. All the Enterprise features are available at a cost a basic CRM Cons Calendar sync is an issue and Email Client inbuilt in Sugar has sad UI Mobile app is a little slow when it loads the first time Cannot change the theme with our Company schema Marketing tool needs improvement especially compared to what is now available and many times Emails hit rate is extremely low Review Source Similar Products Featured