# Page 4 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is SugarCRM the right CRM solution for you? Explore 410 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231638/SugarCRM/reviews --- SugarCRM 3.8 (410) [View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of SugarCRM ## Showing most helpful reviews Showing 76-100 of 410 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CK Calum K. It Manager Marketing and Advertising Used the software for: 2+ years ### "Fantastic community edition " January 13, 2023 5.0 Pros We use the free self install community edition and it is perfect for our small business needs. Keeps track of all customers and sales. Cons We are very happy with all aspects of the CRM system. Review Source VR Verified Reviewer Marketing Coordinator Financial Services Used the software for: 6-12 months ### "A great CRM tool" October 19, 2022 5.0 Overall experience is amazing for a beginner and a great CRM platform to start working on with. Pros Its amazing features differentiate it from other CRM platforms.It's very simple to use this CRM tool Cons Sometimes it hangs a bit while switching from one view to another but that's a very rare situation Review Source VR Verified Reviewer Executive Assistant Internet Used the software for: 1-2 years ### "excellent CMS, but limited customization and outdated" March 13, 2018 4.0 our previous CMS for our sales and accounting team... but we have transitioned. Pros very basic interface makes Sugar easy to use and train colleagues on how to navigate. Uploading documents is easy, tracking changes in accounts or which were viewed are conveniently located at the top. Reporting can be improved but simple boolean phrases work! Cons Search bar can be a headache - you absolutely have to know the exact account name from first to last name/word or else it won't show up in the results. Integration with other software is not supported either. Review Source Lucas K. Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Customizable CRM at about half the price of SalesForce" August 15, 2017 4.0 Helps keep sales leads and opportunities much more organized. Good client database. Pros Customizable, good report generation module, integrates well with Microsoft Office programs and QuickBooks Cons I wish there were more integrations with other software, i.e. Constant Contact. Most major software programs seem to be very focused on SalesForce integrations with everything else an afterthought. Review Source SK Stacey K. Marketing Packaging and Containers Used the software for: 2+ years ### "SugarCRM - Look elsewhere for small business" February 17, 2023 3.0 We don't need SugarCRM. Pros I like cloud based updates, but that's all I like. Cons Constant planned increases in price without keeping pace with new functionality. Forced to purchase through constantly changing reseller network. Having to pay for integration with Quickbooks. This is a dinosaur trying to avoid the tarpit. Review Source PC Paolo C. Product Manager IT Information Technology and Services Used the software for: I used a free trial ### "Crm completo ma...ho trovato di meglio" November 2, 2022 4.0 Ho testato sugar crm per un po' di tempo poi abbiamo scelto altro. Pros Quando ho scelto di implementare un crm in azienda ho fatto diversi test (crm più famosi e personalizzabili). Ho testato anche sugar crm, devo essere sincero...buon prodotto, ben pensato, pieno di moduli. Cons Non è proprio il crm più semplice da implementare, non è il più "bello" di default, non è quello che sceglierei Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Yetiforce CRM](https://www.capterra.com/p/159123/Yetiforce/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing SugarCRM Non ho preferito SugarCrm, ho scelto altro. L'ho testato per un po' di tempo, personalizzato ma non andava bene per le nostre esigenze Switched from [Yetiforce CRM](https://www.capterra.com/p/159123/Yetiforce/) Perchè speravo di trovare un prodotto più semplice da usare, per i miei colleghi Review Source VR Verified Reviewer Contributing Writer Publishing Used the software for: 6-12 months ### "Sugar CRM. Pretty sweet, but it wasn't always like that!" July 19, 2018 4.0 Pros When you learn it, it IS great software. Sugar is of course different than other CRMs because they each have their own 'flavor' and style. Over the past few years, they have really gotten their act together.. better support, better website, better user interface. If you get a demo and it feels right and easy to adopt, you can't go wrong. Cons In my opinion, Sugar was overpriced as of the last time we looked at it, tested it for a few months, but decided to go another direction. I got the feeling of 'it's our way or the highway'. And I know plenty of people use Sugar and it works well, but it wasn't for us. At the time, Sugar had a Community Edition (free) that you could host on your own LAMP stack... but they wanted to make more money, so they stopped development of that edition, and now it's dead. Now it's all paid subscriptions, like pretty much everything these days, and they have the plans set up so if you need just one extra feature, you have to upgrade to a higher tier, which costs significantly more money. Review Source JM James M. Marketing Used the software for: ### "Best CRM I've Ever Used" November 26, 2012 5.0 Starting at $30/user/month - this is by far the best value I've seen on the market for sales and marketing CRM software. It's not Salesforce.com which is a good thing because Sugar is easier to implement, easier to use, a fraction of the price, and does just about everything that higher end systems can do if you're creative and work with a partner to tailor the application to your business like we did. Pros We are a Sugar CRM reseller but this review is from my perspective as a user of this fantastic software. Most CRM is the same functionally - manage accounts, contacts, opportunities, etc. But what sets Sugar apart from the rest of them are three fundamental things: 1. Simplicity - Sugar CRM is clean. It's super easy to get any information you need without needing your IT guy to build you a custom report. 2. Customization - Every business is different and you need your CRM system to adapt to you. Sugar Studio makes tailoring your software easy - even if you're not that technical. Dare I say - even a marketing or sales person could do it. 3. Plug-Ins - There are tons of plug-and-play add-ons to extend SugarCRM in virtually any area - support desk, email marketing, and much more. We use Inbox25 for email marketing and are leaning toward InsideView for integrated list management but there are so many other options to consider. Cons We are using the hosted, On Demand version which limits our access to source modifications (somewhat). We have been able to work around all of these so far. If we get to a point where we need more access to modify the underlying program we can always bring the product in-house and customize to our hearts content. There have been a few minor bugs that we've found - certainly no more than we had in our previous CRM system but Sugar's support team had them resolved - almost immediately! Review Source VP Vince P. Director of IT Information Technology and Services Used the software for: 2+ years ### "SugarCRM Review" September 8, 2017 3.0 One of the main benefits is having the mobile app that SugarCRM provides this helped to get us data and information at our fingertips when needed. Sugar is reasonably priced, has pretty good user-friendly interfaces and requires just a little training to get used to it. It's more suitable for mid-sized companies. Pros SugarCRM functioned well for storing prospect and customer information. I was able to load new contacts into the system without much hassle. Our company is able to adjust the system software to fit our specific needs with ease simply by reaching out to the support team. Cons We wanted to explore other CRM options it was nearly impossible for me, from a user standpoint, to export all of our information. We were coming up on the end of our trial and stood to lose all of our data and I couldn't figure out how to export it. Difficult to do filters as well. I didn't like the format for leads to accounts to sales. Pipeline is also difficult to follow. Review Source VR Verified Reviewer Digital Marketing Specialist Information Technology and Services Used the software for: 1-2 years ### "Clunky, old, and hard to use" February 14, 2019 2.0 Sugar was ok as a CRM, but when we tried to use this for our customer support portal thats where we found the real issues. It is a slow and outdated platform that needs an overhaul. Pros It can help manage your customer base, keep track of relationships, and also manage your customer service portal. Cons This software is not easy to use. Its hard to navigate, slow as molasses, and is not user-friendly. We used this as a crm at my old company for a few years until we upgraded to Salesforce. Night and day difference. Review Source VR Verified Reviewer Manager - Marketing, PR and Member Engagement Automotive Used the software for: 2+ years ### "SugarCRM is a usefull CRM tool" September 6, 2018 4.0 Pros Since the latest updates it became very user friendly compared to previous interfaces, it has several modules you can purchase and also customize to your own needs, given that these are designed correctly. The latest version of the App is really good and saves a lot of time in you are on the road. Cons It was not the simplest thing to connect it to a Dashboard service and also to setup reports, but once you set it up runs pretty smoothly. It might have been an issue with my company's server but it ran incredibly slow when outside company's internet, being very frustrating to use on the go. The Outlook Add-on never worked properly and made my outlook crash all the time, finally removed it. Review Source VR Verified Reviewer Service Technician Used the software for: 2+ years ### "A step up but not nearly what we thought it would be." February 15, 2018 2.0 Pros I guess it's pretty customizable. But honestly other than being created in the modern computing era, there's not much more I can say I loved. Cons It is incredibly frustrating to actually get customizations and integrations to work. Every time you update, something breaks. The search functionality is garbage. Review Source VR Verified Reviewer Principal Marketing and Advertising Used the software for: 2+ years ### "Good CRM for Small Business or Non-Profit" August 28, 2019 4.0 Great for budget conscious businesses or non-profits. Pros Lots of fields to track contact information, general client information, leads, and meetings. Good analytics for sales or fundraising. Cons Not all basic information fields carried over between pages. Often have to input the same information in multiple locations. Review Source Michael James A. CTO Financial Services Used the software for: 1-2 years ### "Solid offering with great customizability" December 24, 2022 5.0 Pros Customizability, intuitive relational design facilitates continuity of tables Cons Requires some development to deliver anywhere near full potential Review Source VR Verified Reviewer IT System Admin Construction Used the software for: 2+ years ### "Great customized options" April 30, 2019 4.0 lowered costs that SF and great customer support Pros Costs are lower that SF with overall customization easily adaptible for whatever our sales/marketing group dream up Cons The plug-ins at times can be a bit of a pain to sync up against. I ended up setting up "bcc" email rule that tied my emails back to the crm. Review Source VV Virginie V. Account Manager Coordinator Internet Used the software for: 2+ years ### "Esay CRM for Marketing campains" December 8, 2021 5.0 Pros Overall extremely pleased with this product. It has led us away fromSugar to Hubspot for Marketing and customers services. But we still use SUGAR in Finance areas. It is a good tool but need more. I also use SugarMarket and I recommand it. Cons Filters to create lists can be better and expanded. Not super intuitive to start out. Review Source CC Cynthia C. Business Analyst/ GCR Social Responsibility Manager Management Consulting Used the software for: 2+ years ### "A good CRM " October 7, 2021 4.0 Pros SugarCRM is customizable and can be tailored to meet the specific needs of your organization .The way you can store and access customer data is intuitive . It is also easy to pull out the data you need on Excel files and then add it to the program(s) you use for analytics . Cons The interface on mobile is noticeably different than on desktop and the app is overall slow and buggy . You can't log in simultaneously from multiple devices .SugarCRM doesn't integrate with almost any other program and information transfers have to be done manually . Review Source Angela C. Owner Internet Used the software for: 2+ years ### "Affordable with Plenty of Function For All Business Types" March 20, 2017 5.0 While there are other solutions out there for small businesses that may be easier to use, there isn't much IMO that offers 3rd party integration and nearly endless options for customization and growth. We have happily been using Sugar for over a decade now. Pros Flexibility and customization. Cons Sometimes it is a little too complicated. Review Source Ama W A. Business development specialist Information Technology and Services Used the software for: 6-12 months ### "Sugar CRM for customer relationship and sales management " May 17, 2023 5.0 Pros It's ease of use and also how easily it can be integrated into workflows in all departments of an organization. Cons The fact that it's open sourced and easily a target to threats. Review Source Brent C. Chief Executive Officer Used the software for: 2+ years ### "Fair prices and good support! Makes my day easier!" December 8, 2017 5.0 Pros Easy To use right away when you log in. It saves your user name and password making it very simple to navigate through the site! Cons Searches are not very accurate! When I type in the last 4 digits of a phone number sometimes the search doesn't perform accurately! Review Source VR Verified Reviewer Marketing Director Used the software for: 2+ years ### "Great reporting capabilities. However, the system has major glitches on a day-to-day basis." March 22, 2018 3.0 Pros The only reason we keep this program is due to the reporting option and amount of eligible shortcuts. Cons There are so many flaws and inconsistencies in this program it's laughable. I would not recommend this system for dispatching purposes. Not user friendly. Review Source Abel A. Agent Hospitality Used the software for: Less than 6 months ### "Avis sugar crm" September 27, 2023 4.0 Pros I like this software because of its many functions which makes it different from its competitors Cons what he doesn't like about this software is how expensive it is for small businesses Review Source CF Chris F. Advisor Real Estate Used the software for: 2+ years ### "Sugar as a CRM" June 1, 2022 3.0 Pros It has an ease of use that i appreciated. Most features are intuitive Cons Can be a bit bungled sometimes. There seem to be too many ways to do the same thing so you have the team using the product differently Review Source Jason P. Director Of Technical Services Used the software for: 2+ years ### "Sugar is a browser based CRM product that has alot of functionality and is generally a good product" January 23, 2018 3.0 Pros Very flexible product in general and has many capabilities from marketing, sales, quoting, service tracking, projects. Cons You need a programmer on staff in order to customize it to maximize the benefits of what it can do for project management. Review Source Rick G. Chief Training Officer Used the software for: 2+ years ### "We utilize Sugar CRM daily with our entire organization. " May 7, 2018 5.0 Pros Ease. You can navigate and manipulate in so many different ways to make things so much easier for your sales team. Cons The updates. They aren't frequent, but we can all do without them. Right? other than that, nothing else to say. Review Source Similar Products Featured