# Page 6 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is SugarCRM the right CRM solution for you? Explore 413 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231638/SugarCRM/reviews --- SugarCRM 3.8 (413) [View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of SugarCRM ## Showing most helpful reviews Showing 126-150 of 413 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use A"S Avishay "Jesse" S. CEO Management Consulting Used the software for: 1-2 years ### "Awesome CRM at both the enterprise level as well as at SMB; even startups could benefit from it. " April 4, 2018 4.0 Very easy to use, gives a lot of benefits for its price. I would definitely recommend others to use it (and I do :-)). Pros Very easy to use, very easy to migrate data. Adding leads to the system is as easy as 1, 2, 3 and following up is very easy since there are very good notifications that could be sent to your email (which means they could be sent to your smartphone as well, hehe :-)). Cons Naturally, there's a learning curve and the need to customize the system to show the right data and not an abundance of it. Some people may think it's a little dull or outdated, especially in terms of overall UX but I think the simplicity is the key deal maker here. Review Source Ian L. National Sales Manager Information Technology and Services Used the software for: 2+ years ### "Great value CRM" May 14, 2019 4.0 Pros Easy to use and does exactly what you need it to do Cons May not have as many features as SalesForce Review Source JC Joe C. The Idiot who purchased SugarCRM Retail Used the software for: ### "SugarCRM not to be trusted" April 28, 2018 1.0 Not a good experience from my side personally. We went into partnership through Sugar for our CRM The Project was sent in its entirety to Fellow Consulting the so called Elite Partner before anything started for accurate examination and projected costs. Its now April 2018 ,11 months later we cannot present the CRM to staff for implementation. We managed in December to get Sugar Technical experts to look at the situation and to the work of Fellow Consulting and this raised more questions than answers as to why Fellow did what they did. I begged SugarCRM to assist but all to no effect and now we go to Court. The attitude from one of the rep was one of complete indifference to whether we went legal. I am not big enough for this to worry SugarCRM in any way. The CEO sent me a email that he was concerned about our experience and that I should contact him, I did but never got an answer. We have now started with a New Company for our CRM needs and going to Court with Fellow Consulting and SugarCRM. I wish this was not necessary as there are no real winners in such cases but currently I have nothing to lose. I hope that justice will eventually be done as there is no other way with these Companies from my experience. Pros I learned a lot about Contracts and the do' and dont's about what to look for with contracts of this nature, SugarCrm leave themselves no a position of being very hard to touch regardless to what they do to you. Cons we have existed as a Company since Jan 2010 and always made money. Since putting our Trust in Sugarcarm we lost a lot of money, as we had no CRM to work with. Review Source MG Michael G. VP - Business Development Insurance Used the software for: 2+ years ### "Awesome product for any business." March 16, 2017 5.0 I have been using SugarCRM for several companies. What stood out to me is the functionality you are getting right out of the box you are getting everything you need for the fraction of competitor's price. I would rate customer support 6 stars, they are always on top, extremely fast, and even providing you with the solutions for 3rd party applications. Another big thing is ability easily integrate SugarCRM with your own applications or install custom plugins. API functionality is quite impressive and easy to use, we have done a lot of integrations and automation in our company. I recommend SugarCRM to everyone who wants to take his/her business to the next level, and actually see what is happening in the organization, and why. Pros Functionality and API is impressing Cons UI is slow for 2017. Need to speed up the response time. Review Source JN Jacob N. Marketing Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Seemed Out of Date" October 6, 2022 2.0 It wasn't the most difficult system but the feel of it being out of date with the lead quality low made it difficult at times. Pros Once the system is learned, it's decent to maneuver. It did sync well with your outbound calendar and have the functionality to schedule appointments through it. Cons It seemed out of date. Many of the leads it would give me were not correct information. Many leads were closed businesses or duplicates. Review Source Charles S. IT Manager Insurance Used the software for: 1-2 years ### "Promised a lot, but not all there" April 14, 2017 3.0 We had the On Demand product, it started out with our data imported 4 times. Then we were blamed for the duplicates. We were promised features, that after setting everything up would now cost extra. Pros Lots of add-ons, more than one support group. Cons A lot of items need to be custom built. Review Source Catherine B. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Reliable CRM is here" August 24, 2019 4.0 SugarCRM is an incredible item that covers the CRM requirements for most associations, huge or little. Pros Sugar Customer Relationship The executives is a product program business endeavor that produces net utility Sugar, a purchaser seeking control contraption. Sugar engages associations to make customers for life with the field's first canny, no-contact purchaser revel in stage. Cons Some of the time, I can't login to different devices PCs which are downside for me. Otherwise it works excellent. Review Source JB Jim B. President Construction Used the software for: 2+ years ### "Sugar user for 5 years" March 20, 2017 4.0 Overall, Sugar has worked pretty well for us. As with most customizable software, it is all about the implementer and getting it set up well. If we had worked to get other areas more integrated, I would rate it higher. We are a smaller company (15 users), and do not have a " Sugar champion" other than the president. Reporting module is easy to use, the mobile app is (now) pretty good. We recently looked at the other major CRM apps, and chose to continue with Sugar. We are making some much needed changes to our Sugar instance, which will help with utilization. Pros Pretty easy to use, robust mobile app, good reporting. Cons Some basic functionality is missing, ie, had to write a custom report/fields to be able to see when the last time a contact was contacted (email, meeting or phone). Review Source VR Verified Reviewer IP Planning Engineer Telecommunications Used the software for: 1-2 years ### "User Review" May 30, 2019 5.0 Pros SugarCRM is a great platform that offers exceptional flexibility through its highly customizable features. You can self-host which makes it even more convenient. Cons Extensive programming knowledge is required to get the most of SugarCRM. Review Source Murray C. Training, training design and blended learning consultant Professional Training & Coaching Used the software for: 1-2 years ### "Out-of-date software now eclipsed by cometitors" December 11, 2018 3.0 Although SugarCRM was probably ground-breaking in its day, it now feels clunky and out-of-date. The support is limited, and it has been overtaken by better alternatives. Pros Ability to create personal dashboards LinkedIn connector Cons Poor search function Dated UI Clunky operation Review Source Andrew M. Solutions Engineer Computer Software Used the software for: 2+ years ### "Sugar CRM - Robust Partner Network with beautiful UI and out of the box dashboards" April 9, 2018 4.0 A CRM with a tight partner community, strong work flows and automation rules, with easy integrations a plenty! Pros Ability to quickly and easily parse through the contact data, including sales quotes and order forms. The small side bar, which out of the box, provides easy to use data with a customizable formatting. Our integration is able to natively leverage these tables for data insert/export. Combining all this data plus the ability to configure work flows and automations, is priceless for a CRM. Sugar's partner community is vast and quick to respond for all issues. Very responsive. Cons Sugar CRM can sometimes but troublesome to investigate issues, as a lot of the environments are cloud based. This usually involves sending an email to support where they are quick to remedy the issue. Review Source MD Mike D. Director, University Transportation Higher Education Used the software for: 2+ years ### "Only as good as organizational buy-in permits" January 8, 2019 3.0 Pros Sugar really can be customized to fit any organization or department. When fully utilized, it can "connect the dots" between various siloed departments that otherwise would not share information. The record search function works well. Your mileage may vary w/r/t interface speed, but I found it to be pretty zippy as far as CRMs go. Cons Sugar requires a LOT of work to implement and quite a bit of training after the fact. The potential of SugarCRM is limited to the capabilities of the team using it. If the organization is less tech-savvy, you will encounter a lot of pushback as builds can be somewhat counterintuitive until you are comfortable with it. Each iteration of SugarCRM i've seen has a lot of under or non-utilized features just gathering dust. Given the cost I can conceive of better solutions. Review Source BR Brian R. Vice President Sales Used the software for: 2+ years ### "We used Sales Force in the past but had issues with shared views, not the case very user friendly" December 9, 2017 5.0 Such a great user-friendly CSR dramatically helped us with our database and email/direct mailers. Pros Ability to adapt, user friendly, ability to hold alot of documents per account. We used Sales Force in the past and had issues with shared views with representatives covering shared territory. That has not been the case with Sugar Cons phone application needs help. This is the only issue we have noticed it does't take all the required data so they the reps have to add more via PC Review Source KB Kristin B. Customer Service Insurance Used the software for: Less than 6 months ### "Wonderful Product" July 22, 2021 4.0 Overall I would highly recommend this product! It is user friendly, although can appear overwhelming at times, its hard to "get lost" or "break" anything! There are some features that you may need to fine tune depending on what you are looking to use the system for but overall rated 9/10 across the board! Highly recommended! Pros I like that this software is easy to grasp the concept of, easy for a new user to understand and navigate through! Has lots of areas to store, create, and customize/analyze all types of data! Still learning something new everyday! Cons The only downside that I have found to the software for our purposes here we track each callers name, email, phone and fax number, would be nice to make that existing info populate ask you are selecting the main contact (companies) name and the contact details auto pop so you do not have to ask for them but rather verify them Review Source VR Verified Reviewer Manager, Business Analyst/Portfolio Lead ( Account - Security and Infrastructure Practice) Computer Software Used the software for: 1-2 years ### "An alternative to expensive CRM" December 25, 2018 4.0 Pros Lots of users and community to help out with set up and issues related to product feature and functionality Cons Callinga dnwaiting for customer support specially if you are not premium customer . Review Source DW Dan W. VP Sales Financial Services Used the software for: 2+ years ### "Robust CRM tool" April 21, 2022 4.0 Pros Robust CRM tool to manage contacts, daily tasks, and pipeline. Cloud-based, easy to deploy. Cons Some features take some trial and error to figure out. Review Source BH Ben H. Sr Account Manager Wireless Used the software for: 2+ years ### "Very hard to set up for a small business " October 27, 2016 3.0 As a small business, we needed to keep track of our vital customer information in a CRM system. SFDC was outside of our price point, so we decided to go with SugarCRM. The system turned out to be very challenging to implement - we certainly didn't have enough resources in house to do this efficiently. Overall, though, SugarCRM is a useful tool, but it just isn't worth the pain and hassle if you're a very small business. Pros Makes keeping track of vital customer information easier. Cons Very challenging to implement. Review Source HM Hailey M. Corporate Accounts Manager Real Estate Used the software for: 2+ years ### "My favorite CRM option but not the easiest for employees to navigate...." March 16, 2017 4.0 We have been using Sugar for almost 8 years and have been happy with it. The workflow consistently causes issues and the options for employee files is limited. We also here lots of negatives from our employees on user-friendliness however, the admin love its functionality. Pros The file retention, the report capabilities Cons The 'breaks' in workflow Review Source Response from SugarCRM March 16, 2017 Hailey, Thanks for your review - I'd love to learn more about which version you are using - as the Sugar 7.x upgrade is focused almost entirely on user experience, look and feel :) Also, has your firm looked into Advanced Workflow? It is far more stable and reliable than the predecessor. Email me at mschneider@sugarcrm.com with any and all questions anytime! Martin Schneider Head of Product Evangelism, SugarCRM NELSON G. Consultor SAP Business One - Inteligencia de Negocios Used the software for: 6-12 months ### "SugarCRM is a frendly software to know differents achievements." May 7, 2018 5.0 Pros SugarCRM is a friendly software to know advantage activities of your sales force or projects. It's easy to have a control in each activities, any person can help a customer requirement. Cons No cons, just is necessary to have a culture in your work team to introduce each one of activities during the day. It's a good practice to will have. Review Source VR Verified Reviewer Angular Developer Information Technology and Services Used the software for: 2+ years ### "Campaign , Leads , Contact management with SugarCRM" May 11, 2019 4.0 Pros 1\. Creation of Email Campaign is easy. 2. Create Customer Relation Life-cycle is easy with Leads , contacts using SugarCRM. 3. Integrate SugarCRM with your website with SugarCRM apis. 4. Manage complete Inventory type data with SugarCRM. 5. Create and manage users with many given permissions within SugarCRM. Cons Integration with Website little tricky with SugarCRM API. Review Source KG Kathryn G. Business Development Printing Used the software for: 2+ years ### "Building Account Information with Details" August 6, 2020 4.0 My experience has been positive. Sugar is easy to navigate. Pros The description feature is great. You can add details & links for for the opportunity. Colleagues have said how much they appreciate the extra information and save how much research time having this all in one location has saved them. Cons Searching opportunities can be challenging unless you customize the search criteria for each individual search. Review Source CS Craig S. Small Business Owner Apparel & Fashion Used the software for: Less than 6 months ### "Automated lead acquisition tracker" July 3, 2020 3.0 My overall experience with SugarSell has been satisfactory. Because I was able to achieve my core business objective of tracking new prospects interested in becoming my customers and targeting them with marketing campaigns to retain them for the long term. Once I am able to perfectly integrate leads data with Google Analytics sessions data and connect the dots between submitting the become a customer form to account login and products engagement as well as conversions, I will find more value inSugarSell tool. Pros I use SugarSell software to track new customer leads for my e-commerce business. When I run a report on new leads, I want to know name of the customer, email address, which country that customer belongs to, etc. All these vital parameters are captured by SugarSell. It also assigns a unique identifier called web id to every new prospect who submits the become a customer form. So, there are no duplicate leads in the same report. Using information gathered form SugarSell reports, I am able to run nurture campaigns to retain the new customers by providing a user friendly experience and targeted coupons. This strategy has helped me improve quality of my leads who are engaged and returning often to buy more of my items. Cons When I started using SugarSell leads acquisition software, I had to get used to its interface and features. So, folks who don't have analytical or technical background, there is a sharp learning curve. After I got used to the interface, I had to work with implementation team to configure the software to meet my custom business needs around reporting and targeting. Plus, it was extra effort to integrate lead submission data with Google Analytics customer session data. Hence, be prepared to invest more of your budget into customizing the tool and maximizing its potential. Then only you can improve your ROI. Review Source CK Chad K. Digital Print Expert Printing Used the software for: 2+ years ### "We started using the basic online software and built it up from there. Use is up as are sales." November 28, 2017 5.0 We understand more about the daily activities of traveling and phone based salespeople and can be regularly updated with notes. Tech work is easily tracked and shared company wide instead of being branch based. Email and phone lists are easily generated to focus on specific groups. Pros Both salespeople and management are able to use the information generated to increase sales and look for new opportunities. Cons Not being a programmer, it can sometimes take a lot of work to tweak the program to specific ideas. Integrating old information that is not in Sugar categories had to be done manually and took a lot of time, but it was worth the effort. Review Source VR Verified Reviewer Project Lead Computer Software Used the software for: 1-2 years ### "Adequate Tool" August 23, 2018 4.0 Pros It was quite easy to use. IN tracking issues. Cons Caused the team to be reliant on many different software suites to manage and track projects and issues. Review Source MB Marie B. Offfice Manager Medical Devices Used the software for: 2+ years ### "Office Manager" March 16, 2017 5.0 Since the last update our page has too much blank space. We were told there is nothing we could do about it. I think we should be able to Bold words and or sentences. Also, We used to be able to copy and past and it does not allow that anymore. Pros There does not see be a lot of down time. In other words it is very seldom out of service. The format is good since we can customize it. Customer service is fast, professional and courteous. Cons We should be able to BOLD or Underline . We need more color options. We need to be able to highlight within our comment section. We cannot cut and paste like we used to be able to do. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.