# Page 7 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is SugarCRM the right CRM solution for you? Explore 413 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231638/SugarCRM/reviews --- SugarCRM 3.8 (413) [View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of SugarCRM ## Showing most helpful reviews Showing 151-175 of 413 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ID Indiana D. Sales Information Technology and Services Used the software for: 6-12 months ### "SugarSell Review" August 21, 2020 4.0 So far, it has been helpful in generating more leads, more pipeline, and more sales, which is the goal. Pros Really enjoy the suite of features and options that allow for a full method of building pipeline and tracking potential leads, and giving a large amount of ways to understand what needs to happen to move forward Cons Often the many features and options can be cumbersome, especially when they get buggy when too many are used at the same time. Review Source LS Leah S. Tech Support Wholesale Used the software for: 1-2 years ### "I like SugarCRM, we use it in my workplace for many applications" November 28, 2017 4.0 An easy way for a business to manage their customers. It can be as custom or out of the box as they want to make it. Pros I like that I can add lots of features and functionality myself, including whole new custom modules. As my workplace deals with lots of custom items Sugar fills our custom needs. Our reseller has been fantastic in keeping that custom functionality. Cons I dislike that we are able to edit default field formulas at all without an easy "restore." I think this makes it easy for a developer to make a small mistake that can cause the instance to stop being "upgrade safe." I wish customizing the color, notifications and "logos" were easy to change in an ondemand instance. I also want the global search function to be more consistent. Review Source VR Verified Reviewer Senior Manager, Search Marketing Financial Services Used the software for: 2+ years ### "Able to get things done in Sugar, like the customizability." November 28, 2017 4.0 Really, as I stated in my review, the biggest benefit has been that we were able to customize the product to our specifications. Pros Customizable everything for the most part. Able to do a lot with the data that is in the CRM, via reporting module. Cons Complex workflows have been a challenge to accommodate within the stock configuration, though we have mostly solved this through customization. Review Source VR Verified Reviewer Enterprise Account Executive Computer Software Used the software for: 1-2 years ### "Adequate CRM" August 22, 2018 3.0 Pros Has a lot of the sales management features you'd need from a crm. Cons very basic and limited in term of platform and add-ons Review Source VR Verified Reviewer System Administrator Information Technology and Services Used the software for: 2+ years ### "SugarCRM Review" August 20, 2018 4.0 Overall I really liked SugarCRM, especially now that I've had some more time to use some of their competing CRM software vendors. Pros I like that SugarCRM has an attachment to Outlook that allows you to archive email directly to a support ticket. Cons Since SugarCRM is such a robust software, some of it can be quite cumbersome in setting up. It is a highly detailed software. Review Source Kelly M. Marketing Manager Industrial Automation Used the software for: 1-2 years ### "SugarCRM is easy to use" August 15, 2018 5.0 Pros Easy to train others, easy to implement to new employees Cons Nothing that we didn't like about Sugar - it works Review Source LO Laura O. Ops Manager Used the software for: 1-2 years ### "Great software to integrate different product types" March 7, 2018 4.0 Pros I love the customization that is available through Sugar CRM. We have a variety of different teams using this CRM and we have been able to work with our dedicated support person to make sure it is working exactly how we want it. Cons It is a little bit more mouse driven than our previous data entry system so we are finding that things take slightly longer to enter with the need to click into different modules and screens. Once we adjust to that, I think it's going to be very well received! Review Source BF Brad F. IT Manager Information Technology and Services Used the software for: 2+ years ### "As simple or as complex as you want, Sugar CRM works great" March 16, 2017 5.0 Having used both the on-site version and the cloud-based version, I can honestly say that Sugar can adapt to any environment for any possible restrictions. Like all CRM, it does have its learning curve, but once you get the hang of it you find that you can do all of your CRM related tasks and management fairly easily and quickly. That you can write custom code for it was a huge plus for us, and when we updated to the newest version, Sugar Support was of tremendous help getting our old code to work with the new version. All in all, Sugar CRM is pretty great. If you're considering using CRM, give Sugar a try, you may be surprised. Pros Customization. Cons The learning curve. Review Source OO Omolara O. onboarding manager Financial Services Used the software for: 2+ years ### "sugar crm ease of use" February 16, 2022 2.0 Pros the fact that you can track the work you have done within a time range. Cons the interface is dull and too serious. not interesting nor inviting. Review Source NM Naqvi M. Deputy Manager Internet Used the software for: 1-2 years ### "There are better options in market" August 27, 2022 2.0 Pros It allowed raising tickets within internal team Cons Product was not very user friendly. Did have many functionalities. There are much better options in market. Review Source Francisco Javier R. Subgerente de Soporte Mecánico Industrial Automation Used the software for: 1-2 years ### "Forget your spreadsheet list of Customer oportunities" December 12, 2018 4.0 Pros it is really easy to create and manage your oportunities, then you or your director can easily track how they have been managed, what's the current status of each and so on. Very simple, very natural, very easy Cons Adding information or attaching files to the oportunities can sometimes be a bit annoying. Then when you have a really big ammount of opportunities, you don't have many coices of filters to dig out through them Review Source VR Verified Reviewer Secretary/Treasurer Used the software for: 2+ years ### "Frustrating" November 29, 2017 3.0 Coordinates the sales and support teams. Pros Cloud-based. Integrates with Quotewerks. Can open in multiple tabs in browser. Flexible database. A lot of functionality and capacity. Runs fast. Cons Email process very clunky. Very difficult to preview archived emails. Email Campaign very confusing and unpredictable. Review Source JACK G. Sales Agent Financial Services Used the software for: 6-12 months ### "Felt Old And Dated" August 10, 2019 3.0 It took a while for me to learn how to use it and even then i never really enjoyed using it. Pros It kept client information organized and had click-to-call functionality Cons It seemed old and slow but this could have been due to our company's large database. Review Source BB Bohumil B. Business Development Manager Airlines/Aviation Used the software for: 6-12 months ### "Cost-effective CRM" April 2, 2024 4.0 Pros Great forecasting tool and I really liked the contact & account management tools Cons Third-party integrations are only available in the advanced plans. Review Source Travis H. VP of Sales and Marketing Construction Used the software for: 6-12 months ### "Mostly Good" March 20, 2017 4.0 Overall the SugarCRM platform has brought a lot of value to our organization. That being said, the mobile app needs more functionality and needs to be more integrated into the phones. Our organization has a number of traveling sales reps and for them to remember to use the Sugar App to make calls is tough. Also, we were told that when recieving a call the app when propmt the user to automatically log the call once they are off the phone, this does not happen. Last item of frustration is that there is no easy way to import contacts from their phones in the Sugar Platform. Pros High level of customizability Cons Not intuitive to customize, requires many complex steps to set up the way we like it. Review Source VR Verified Reviewer Head of IT Biotechnology Used the software for: 6-12 months ### "Interesting CRM option with both cloud and on-premises options" July 14, 2020 3.0 SugarCRM was enough for our internal needs and I would consider it again on further CRM implementations if needed. Pros It has an interesting and easy to understand workflow automation set of tools that makes it easy to understand and train users. Cons They used to have a community (free) edition that was officially ended few years ago and the current options can be not affordable for some companies. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review Source VR Verified Reviewer Web Developer Health, Wellness and Fitness Used the software for: 2+ years ### "Does What We Need" April 7, 2019 4.0 Pros I am the admin for a number of employee accounts and the software has all the features we need to give the necessary access to different roles. Cons The UI is a bit clunky and can take a bit to learn where everything is located. Review Source HC Howard C. Customer service rep Hospital & Health Care Used the software for: 6-12 months ### "Not struggling anymore" March 16, 2017 5.0 Our company utilizes SugarCRM to track service calls from our client base. We can now refer back to previous calls to monitor equipment efficiency and deficiencies. We can now eliminate the use of a client directory as SUGAR allows us to document all information within the software database. The other huge benefit is we can now automatically dispatch a call directly from the client case we have created. Our technicians receive an email with all information to fill out a service order including a PO number for quick payment. Our help desk has become very streamlined because of SUGAR and we are considering expanding the other options available to departments such as parts and administration. Very pleased with SugarCRM!! Pros Very user friendly and always being offered continued education on the use and benefits of the software. Cons Sometimes it is overwhelming but that's because there are so many parts and pieces to this software. Review Source Barry L. Principal, Consultant/Chief Creative Officer Used the software for: 2+ years ### "so many other choices" January 11, 2018 2.0 Pros there are certain base cases that allow this to work "out of the box" and the eco-system that has been built around it is somewhat robust Cons if you need a "real" crm -- don't take the cheap way out...this is your business. invest in something more robust and contemporary Review Source VR Verified Reviewer Founder Hospital & Health Care Used the software for: 1-2 years ### "Solid and customizable" April 2, 2019 4.0 Overall, this is a solid CRM that would be helpful for medium-large businesses. It is highly customizable, but that comes with a warning, that that kind of customization may make it impossible to integrate with other marketing tools. Pros This CRM is a solid tool for medium/large size businesses. It can be highly customized to fit specific needs for a business. Cons I ran into issues connecting this CRM with outside platforms using an API Review Source BG Bruce G. Sales Manager Food & Beverages Used the software for: 2+ years ### "Review of SugarCRM" May 18, 2017 1.0 Not real happy with customer service also. Pros It does have cool graphics The mobile app is pretty great, The whole premise of what it can do for you seems to great, just was difficult to make it perform like they said Cons I don't like that I have to input the same info multiple times on mulitple pages to get the info in the right place Difficult to do filters. I didnt like the format for leads to accounts to sales. Pipeline is difficult to follow also Review Source ME Mujde E. Financial Affairs Manager Logistics and Supply Chain Used the software for: 1-2 years ### "A very sweet (pun intended) tool for our organization" August 18, 2019 5.0 Pros I really like the survey feature that is readily customizable and enables team results monitoring and tracking. You can also export the survey outcomes for further evaluation to spreadsheets. This platform's next incredible characteristic is its control panels. They are one of the platform's most significant components and one of the easiest instruments. Cons SugarCRM's email capabilities can be improved. Review Source SP Sarah P. Account Manager Used the software for: 2+ years ### "Used SugarCRM Before Switching to SuiteCRM" April 4, 2018 4.0 The ability to log and store information about clients was limitless. Pros This software took a bit to learn, but once you learned the logic behind the software, the reporting was very easy to use. There was the ability to store lots of information about a client, more than you could ever possibly need. Cons The software was pretty rigid; I was never aware of ways to make changes to it. The way that some of the information was organized was sometimes confusing. Review Source VR Verified Reviewer Business Development Manager Used the software for: 2+ years ### "Good and efficient tool" July 31, 2018 4.0 Pros Ability to filter information and automatize actions for contacting customers - arranged in a way you can easily scan the info quickly. Cons Not many things I didn't like - more filters and functionalities can always be added which helps the user. Review Source KM Karen M. Graduate Student Research Used the software for: 1-2 years ### "Must have tool for sales departments" August 31, 2018 4.0 Pros This tool helps me a lot when I was business engineer, because I had all my business process mapped in this software. Since the new clients to the business near to close. You can monitor and control all your work as a sales person. Cons SugarCRM is a good tool for small and medium companies, but not for big sales departments because doesn't have all the features that other applications offers. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.