# Page 8 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is SugarCRM the right CRM solution for you? Explore 413 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231638/SugarCRM/reviews --- SugarCRM 3.8 (413) [View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of SugarCRM ## Showing most helpful reviews Showing 176-200 of 413 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Francesco B. Chief Operating Officer Marketing and Advertising Used the software for: 6-12 months ### "Cumbersome but customizable" October 21, 2018 3.0 Pros Use mysql and you can make numerous search queries. Cons it is very slow in processing requests. The complexity of the structure does not make it easy to consult Review Source NN Nordquist N. Sales Manager Construction Used the software for: 2+ years ### "For is SugarCRM does what we need on a basic level. Perhaps we could explore further" July 18, 2017 3.0 Pros Easy to access customer files, cloud based is nice, support staff is helpful, having email templates is nice. Cons Hard to customize for automatic actions and such. Creating custom reports is not intuitive and seems cumbersome. Review Source Gavriella W. Production Manager Apparel & Fashion Used the software for: 6-12 months ### "Hard to set up, intuitive to use " October 25, 2018 4.0 Pros I find it intuitive to use, entering data is easy and clear. Cons My coworker who set it up reported it was really arduous to set up and customize. Review Source VR Verified Reviewer Sales Manager Internet Used the software for: Less than 6 months ### "A bit behind the times" January 16, 2019 3.0 It is a way to manage contacts and leads, if someone was looking for something, I would refer them to SugarCRM since that's what I have the most experience with, but there is a lot of room for them to grow and make this a better system. Pros Sugar provides a way for us to keep track of our contacts and leads. Cons It is really buggy. It takes a long time to save minor changes to contacts, sometimes it says changes saved but then when pulling up the profile later it turns out they didn't. Logged calls sometimes disapper, and it is overall dated. Review Source CG Chris G. Project Developer Construction Used the software for: 2+ years ### "Sugar Review" March 16, 2017 3.0 I've used many other CRM's (Salesforce, Netsuite, Dynamic) and have found them to be more robust than Sugar. However, I also realize those CRM's are a lot more expensive so I guess you get what you pay for. Overall, I think Sugar is sufficient for what we use it for, which is mainly keeping records of contacts. Our company doesn't utilize all the benefits of Sugar so that falls mainly on us. Pros It's failry simple to navigate and the APP is ok too. Cons Creating reports seem to be a challenge. Review Source CB Clement B. Technical director, security Security and Investigations Used the software for: 2+ years ### "best opensource CRM we used!" November 27, 2018 5.0 We still use this software (open edition) and it still works. We are in the process of planning the migration to the paid version. Pros The software is highly customizable and still fit our needs. Cons The community edition is now end of life... Review Source RW Rusty W. Computer Software Used the software for: 2+ years ### "A Less Expensive Alternative With Most Of The Same Features" February 28, 2015 4.5 Pros I like the commercial open source nature of the product. You can download the open source edition - which is quite functional - and get a very good feel for what it does. In fact, the free version is like sufficient for most small businesses. The product is feature-rich - comparable to the alternative from a feature standpoint, but much less expensive. I also like the fact we can host the application in-house giving us absolution control over the data and integrations with our other applications. Cons While not a fault of the vendor or product - you do need to be aware the ecosystem supporting SugarCRM is much smaller than the entrenched giants. We've not found this to be an issue - but for someone looking to "go with the crowd," you might want to consider this. Review Source VR Verified Reviewer Chief Growth Officer Internet Used the software for: 6-12 months ### "Not the best option out there anymore" August 1, 2020 4.0 Pros \- Quite easy to set up and train your people on Cons \- Not as innovative as its competitors - Many integrations missing Review Source NY Nicholas Y. Sr. Database Administrator Education Management Used the software for: 2+ years ### "Sugar has been extremely easy to us and the customer service is on top of it!" November 28, 2017 5.0 Quick fast reporting. Ease of contact management. Pros I love the simple filtering, quick and comprehensive reporting and the ease of customizing your view. Cons I would say that only part I don't like is that it's a bear to do mass updates and mass exporting of data. When using reporting, you don't run into many issues, but upon using the export feature in the module, you get 1000 record limits. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 2+ years ### "Review of SugarCRM" January 15, 2020 4.0 its been a very good experience Pros The ease of customization and the modular setup can take time to navigate Cons It sometimes loads slowly on an average speed network Review Source VR Verified Reviewer DevOps Engineer Computer Software Used the software for: 2+ years ### "Does the job well" September 16, 2018 5.0 Pros Easy to customize and low cost of entry for a CRM system. APIs help with the intergration. Cons Doesnt have as many features as some of the bigger brands. Review Source RT Raewyn T. Manager Used the software for: 1-2 years ### "Popular and powerful" April 6, 2018 4.0 Pros I liked how easy the initial set up and install process was, it's a 'small' but powerful CRM that does what most small businesses would need it to do. Cons Sometimes the User experience isn't that intuitive or simple, it's got less functionality compared to Microsoft D365 or Salesforce, but I think it's good for the right size of business. Review Source VR Verified Reviewer Owner - Online Business Developer Used the software for: 1-2 years ### "Feature rich, all-inclusive CRM software" July 5, 2018 4.0 Pros SugarCRM is very powerful and has many features. Setup correctly it is everything you will ever need in a CRM platform. Cons It is a shame that the lowest price point requires you to have a minimum of ten users. SugarCRM would be of huge benefit to smaller businesses but is price restrictive for them. Review Source BB Bree B. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Sugar CRM is the central nervous system of our organization" March 16, 2017 5.0 We have been using SugarCRM for 5 years and it has scaled with our organization through tremendous growth. The standard functionality is extremely useful, but the ability to customize the modules for our specific business is key. Pros ability to customize, ease of using "studio", out-of-the-box capabilities, extremely easy to manage/ administer Cons Certain layouts seem unchangeable, so we work within the constraints of the module Review Source JB Jon B. RSM Automotive Used the software for: 6-12 months ### "Good data, slow to navigate" July 29, 2021 4.0 its a good basic tool which is easy to use however, the spinning wheel every time I update, save or switch fields is testing my patience Pros Its a relatively simple and easy to navigate tool once you understand a few parameters. basic crm features included Cons everytime you move to another group it loads and takes time. I cant imagine how much time my company wastes as a whole looking at the spinning wheel Review Source KM Keara M. Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "ATP Review" March 16, 2017 4.0 We've been using SugarCRM for almost four years now, and it has vastly improved our reporting and tracking activities. It has really helped automate previously manual functions that are required for our monthly reports and the customization of fields makes it really catered to our needs. Pros Customization, ease of use Cons The reporting is helpful, however not as robust as we wished it could be due to the on demand nature of our instance. Review Source MT Matt T. Concierge Used the software for: 2+ years ### "Very difficult to understand all the features" May 22, 2018 3.0 Pros The ability to link to other software. The ease of inputting customer information. The ability to track calls by user Cons Extremely difficult to use all available features. Trainers and customer support need more training as well. The software boast tons of features but no one seems to know how to use them all and link them to other software to be most beneficial Review Source KB Katie B. Marketing Coordinator Used the software for: 2+ years ### "Good experience, but customer support should be included and not priced per hour to make changes." November 28, 2017 4.0 Pros Easy to use. I've used Salesforce in the past and it's similar to that. Lots of customization available. Cons We've had to customize a lot for our accounting business and it gets pricey to make many changes. I have a hard time understanding how to run reports, it seemed much easier to me in Salesforce, but maybe that's because we have a lot of customization. Review Source Uku S. Head of Business Development Used the software for: 1-2 years ### "Quite good CRM, easy to use" December 18, 2017 3.0 Pros Easy to navigate and use with customers and prospects and potentials. I like the features, and how easy it is to input information and set categories. Cons Searches are not very accurate. And a lot of lagging time when performing searches (might be due to our big database though). Review Source JA Jeff A. Founder Sports Used the software for: 2+ years ### "Sugar is SWEET! (See what I did there!)" October 29, 2019 5.0 Use Sugar CRM to keep track of client records for 30-40 clients. Pros Super easy to set up program. Does a great job at keeping up with client information and tracking history of interactions. Cons The videos for training were helpful but oftentimes it appeared that they were for much larger companies than our small 10-20 employee organization. Alternatives considered [Act!](https://www.capterra.com/p/175860/Act/) Reason for choosing SugarCRM Pricing and Ease of Setup Review Source VB Volker B. PR Marketing and Advertising Used the software for: 2+ years ### "Started as a Salesforce clone" December 5, 2018 4.0 Once you get it rolling you can really work with SugarCRM Pros SugarCRM tries to be what Salesforce has always been. As an open source product you can get a lot of functionality for free, once you manage the administration of the server. Good customisation of the user interface, too. Cons Even the professional version has many limits in terms of functions and flexibility. Review Source DS Dave S. Technical Training Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "It's a sweet program that helps the medicine go down and the contacts move through the funnel!" February 17, 2017 4.0 My use of Sugar has been a bit more limiting than some others, but when used, it's been a solid CRM to meet out needs. We've tried an in-house built CRM and it keeps paling in comparison to Sugar. The features and functions are strong and it's abilities are probably much more powerful than I've learned how to use to date. Pros pretty intuitive to use and a clean layout; helps us track our sales funnel from capturing leads to sales so very helpful in meeting its designed intent Cons can't always quickly find what I'm looking for but likely caused by not using it day in and day out Review Source RC Ryan C. IT Systems & Network Director Telecommunications Used the software for: 6-12 months ### "SugarCRM Review" August 2, 2018 3.0 Pros I can't speak for the paid versions, we only used the community editions which appear to have been removed. At the time it seemed like a very robust system. Cons I tried to implement it in my company a few times but for some reason, it just didn't stick. Users complained about stability and it crashing. Pages would show up differently on different computers and seemed needlessly heavy. I really hope they stepped up their game before pulling the community edition. Review Source VR Verified Reviewer Technical Support Specialist Information Technology and Services Used the software for: 6-12 months ### "An excellent starter CRM" September 12, 2018 4.0 Pros We really appreciate the functionality and all the plugins that are available for sugar CRM. In our testing and implementation, there is nearly nothing which SugarCRM is unable to do. Dream it, do it! Cons However, the broad range of customization available with sugar CRM can be a downside as well, resulting in additional plugins which can add to the cost to use it monthly. It would be nice if the developers baked all the functionality into the same product. Review Source DM Dawn M. Legal Assistant / Desktop Support Law Practice Used the software for: 2+ years ### "Usage for Law Firm" March 16, 2017 4.0 We aren't in sales per say but we have adapted it to be able to use it for our needs and it is working great. We just upgraded to the Enterprise edition so I am looking forward to diving in to more features and knowledge! Pros Workflows help us get knowledge about our client leads to the appropriate people for action to take place Cons Kind of a learning curve in order to set up the system and workflows Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.