# Page 9 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is SugarCRM the right CRM solution for you? Explore 413 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231638/SugarCRM/reviews --- SugarCRM 3.8 (413) [View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of SugarCRM ## Showing most helpful reviews Showing 201-225 of 413 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jose R. President Management Consulting Used the software for: 6-12 months ### "a strong CRM tool... however not very friendly and (sometimes) a bit complex" May 15, 2018 5.0 It's a very powerful tool, that has all you need to start automating your operation and making your sales team more efficient. Pros Has all the tools and functionalities you may expect (and sometimes even more). CRM will naturally help organize your contacts, leads and create a sales funnel. Cons Much focused in lead management but lack a bit in the Process Flow management side. If you're goal is to center your sales and backup operation around a CRM, you will need to invest much time to it. Review Source SA Sandra A. Chief Technical Officern Senior Consultant Management Consulting Used the software for: 2+ years ### "A CRM worth it" October 12, 2017 5.0 SugarCRM is "the" system every business ,big or small, should incorporate as a true leverage for taking your business far and beyond.. Pros Flexibility, affordability, portability, cristal clear cost model, user friendly, intuitivity, integrability.. All abilities. Cons It will be nice that reporting capabilities where improved. A bigger apps exchage market place wil be a plus. Review Source TJ Timothy J. Claims Representative Construction Used the software for: Less than 6 months ### "Great CRM" November 21, 2018 5.0 Sugar does everything it sets out to do; it’s a fantastic resource for keeping track of client information and managing your relationships with clients. They’re excellent with helping you develop your account to get exactly what you need and are there if any issues arise. Pros The company I work for has been developing our account with SugarCRM for a while, and they’ve always been great with fulfilling our needs and requests. It automatically syncs appointments with the appropriate group on Google Calendar, so I’ve never had an issue with a missed appointment. Cons On occasion, an error message comes up and it prevents you from saving information you’re putting in. This happens most often with appointment booking, but it alerts you to the error right as you open the tab, so it’s easy enough to back out and reopen it before you waste time putting information in. Review Source DD Daniel D. Administrative Officer Outsourcing/Offshoring Used the software for: 1-2 years ### "Basic CRM" March 1, 2019 4.0 It is ok tool if you need to keep your database of contacts clean and running Pros It has basic functions so you can keep track if you import all information - you can schedule tasks, keep track and pull reports. Cons Requires a bit of work if you want all reports accurate and the design could be a little bit more lively. Review Source JS Joanna S. Construction Used the software for: 2+ years ### "Great CRM system with good functionality without the price tag" December 6, 2016 3.0 SugarCRM is a great CRM tool; easy to use with good functionality without the price tag. I've been using it for few years and believe it is the best CRM system on the market. I'm currently using the Enterprise version Pros Pros: easy to set up workflows, easy to customize in-house, flexibility Cons Cons: the new Process Definition module has got few bugs making the usage a bit frustrating Review Source MG Matt G. Support Supervisor Sports Used the software for: 2+ years ### "Sugar CRM Foresight Sports" March 16, 2017 4.0 I had a good experience. I like how customizable items are. Overall everything is good. Some of the automated items could use some work to become more inclusive or customizable. The support portal is a little bit difficult to get responses from. Pros Very Easy to use. It can fill almost every need we need Cons Can not fill every need for automation. Many items required manual notes be added Review Source SG Stephanie G. Sales Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great CRM" February 25, 2019 5.0 Pros I love how easy it is to use and how it keeps our company organized Cons Nothing! Everything has been great in the 4+ years we've used it! Review Source AU Abigail U. Install design specialist Used the software for: 2+ years ### "We used this program for quotes, recording assets, shipment details and leads for sales department. " November 3, 2017 3.0 Pros The ability to copy/duplicate previous quotes for other customer accounts. If a quote is not revisited in 30 days, an automatic email reminder is sent to account rep/owner. Cons Entering tracking information and serial numbers for each asset is a time consuming process, almost a full time job to input. Review Source LZ Larry Z. Director Used the software for: 2+ years ### "I like the ease of use with what we use it for. " November 28, 2017 4.0 Pros Easy imputting - great charts - nice visuals works great for looking at my team and seeing a birds eye view of where they are at and what they are doing. Cons That it can't be used on an iPad. In today's world this is just unheard of. We need the iPad version and we need it to function seamlessly. Review Source VR Verified Reviewer EMC Sales Engineer Public Safety Used the software for: 1-2 years ### "Customer CRM" September 10, 2018 2.0 Your manager will be able to make reports so that they can consistently track you. Pros The best part of this software is that you must have a internet connection for it to update the database. Cons The worst part of this software is its complexity. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 1-2 years ### "Not recommended" April 2, 2019 3.0 Sugar CRM is a traditional CRM, nowadays when there a new CRM software, sugarcrm has been basically been freezed. Not recommedend at all Pros SugarCRM is a traditional CRM, no other good things, no kudo points, just a CRM Cons All fashioned GUI. Not easy to use. Really bad support for Latin America Review Source VR Verified Reviewer System Analyst Hospital & Health Care Used the software for: Less than 6 months ### "Sugar CRM, really good for midscale companies" December 13, 2018 4.0 Pros the User experience is the main thing i like on sugar crm. its very easy, simple and minimal design can walk through with the workflow. most of the features are available if we compare to market leaders. thats why most of the mid scale companies like sugar crm. Cons pricing is the only thing i can say. need more flexibility on pricing part. need more integration features. Review Source VR Verified Reviewer President Real Estate Used the software for: 2+ years ### "Sugar CRM" January 16, 2019 5.0 Pros Great pricing and flexibility in customization Cons Lacks some features of Salesforce but way lower cost. Review Source Adam A. Principal Cofounder Biotechnology Used the software for: Less than 6 months ### "In Skilled Hands..." December 27, 2018 5.0 There was a little bit of hassle in working with the API, but considerably less than others I've tangled with. On the overall it was positive. The deployment required not installing, but also teaching (while also learning), about the software. Pros CRM is gold. This goes for any CRM solution. SugarCRM is easy to use and easy to build on. You can also use it with a mobile device or integrate it with Outlook. It's open source and it has plenty of options, so it's great for international teams. It's also a fraction of the cost of all similar packages I'm aware of. Cons Some of non-technical folks needed a lot of help figuring out how to import and export data. They also had some issues with it occasionally freezing. This was only shortly after Sugar was released, so my guess is those bugs have been mended. Review Source DF Dmitriy F. President Used the software for: 1-2 years ### "Open source for tech savvy" October 30, 2018 4.0 Pros If you are tech savvy and can customize - this is a win. It can be configured to have a lot of flexibility Cons This is not for everyone. This software is an open source and you must have access to an expert programmer (or be one) to customize it. Review Source JG Jessica G. Used the software for: ### "One of the worst CRMs I've ever used." January 5, 2017 3.0 We were excited to use Sugar when we first learned of it. We thought anything could have been better than our old CRM -- it was all in the cloud, it was all responsive, and you could access it from anywhere. So exciting! Unfortunately, that wasn't the case. It is clunky, chunky, and crashes CONSTANTLY. You can only have one tab open at a time (as of my last experience), and it loses data very frequently to the point where you'll have to resubmit information multiple times. It was nothing but a headache. Implementing new modules was no better, and the customer service was impossible to reach. I'm glad that we moved away from it. Review Source Response from SugarCRM January 13, 2017 Jessica, I am sorry to hear about your issues - this is literally the first I've ever heard of crashing and lack of multi-tab stability in the application - and I've been here for 10 years and worked with thousands of customers. Also - our commercial clients typically rave about our customer service responsiveness, so your issues are concerning. I'd love to learn more about your deployment and see if we can help. Email me any time at mschneider@sugarcrm.com with your account info and I'll get this addressed ASAP! -Martin Schneider Head of Corp. Strategy at SugarCRM HZ Heather Z. client services account manager Marketing and Advertising Used the software for: 1-2 years ### "Easy to control client pages" August 16, 2019 5.0 I think Sugar CRM is great to have for a big office with clients. Pros I like that employees can keep notes on client pages for others to see. I like that we can list all employees within a business page. Cons I don't like for format when you view emails. Review Source VR Verified Reviewer RPA Developer Information Technology and Services Used the software for: 1-2 years ### "SugarCRM not very happy to use it" April 2, 2019 3.0 Pros What i like most, is the thing that from first "run" its super easy to set up and configure reports which will be using in our team. After that its also easy to read how our performance is moving. Main dashboard is user friendly, after logging in we can see all necessary information Cons There is no great documentation for that tool Sometimes navigating the application, adding a client or other activities are not very intuitive Sometimes its working to slow in my opinion Its hard to make an update or change the existing functionality Review Source VK Vera K. Student Advisor E-Learning Used the software for: 6-12 months ### "Vera's Review" April 4, 2019 2.0 Pros It's quite easy to understand and to use Cons I had to work with this program and I absolutely hated it. The whole software itself already appears super cheap. It seems like no one invested in user interface and design AT ALL. It looks very blanc and raw, it's purely structured and has a very bad overview. I would prefer to use a normal excel table or similar, than use this software. Review Source GC Gianluca C. General Manager Telecommunications Used the software for: I used a free trial ### "CRM in salesfirce" July 6, 2023 4.0 Pros Moduli integrato con tutto il necessario per una corretta cx Cons Ad oggi copre tutto .. da aumentare la parte di AI Review Source AJ Adam J. Sales Information Technology and Services Used the software for: 2+ years ### "Great Product" November 14, 2018 5.0 I use the product on a daily basis and is an easy way of keeping track customer contracts and sending out marketing. Very useful for keeping information. Pros Easy to use. Use on a daily basis with very few issues. Cons Can sometimes have issues with making email campaigns but other than that, can't fault it. Review Source JR Julie R. Project Manager Political Organization Used the software for: 2+ years ### "Good only small issues" March 20, 2017 4.0 I like Sugar CRM as a whole. As an admin the only issue I have is that there isn't much step-by-step instructions or help when it comes to building out tabs or extra fields. Also querying reports is not easily done. Pros The ability to have all information in one location Cons Reports are difficult to create and run Review Source WA William A. Software Engineer Computer Software Used the software for: 2+ years ### "SugarCRM - Quick CRM" October 11, 2017 5.0 The best way to start into CRM World! Pros \- Easy to Install - Easy to Deploy - Easy to Development - Many knowledged base pages - Many plugins - Easy to Integrate Cons \- Scalability - Not is intuitive - Little volatile - Hard frond-end customization - Security Schema not enough Review Source PE Petrina E. Executive Directpr Non-Profit Organization Management Used the software for: 2+ years ### "Reports and Tracking " August 24, 2018 4.0 Charity events, tracking of employees, and information to process payments. Pros There are many of reasons why I enjoyed working with SugarCRM. The most enjoyable feature was the ability to input data, save the feature as an report and name it. The ability to continue to work on the same report and print it if necessary without inputting the data every time. It also allows you to add more modules to your report allowing the input of more data and having multiple reports for users. Also, but not limited to the email blast that could be done. Cons What I needed SugarCRM, I did not have a least like of this software. It gave me what I needed when I needed it. Review Source JL John L. IT Support Used the software for: 2+ years ### "Sugar CRM is one of the top CRM software which I have used" November 28, 2017 5.0 Pros Many Tools and features. Reliable platform does not go down and good client support. Also, the software provides tools in order to customize the UI. Cons There are times of the day when usage is high Sugar slows down. 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