# Page 10 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is SugarCRM the right CRM solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231638/SugarCRM/reviews --- SugarCRM 3.8 (412) [View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of SugarCRM ## Showing most helpful reviews Showing 226-250 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Chief Operating Officer Investment Management Used the software for: Less than 6 months ### "Very easy and intuitive to use, and easy to tailor to our requirements." November 29, 2017 5.0 Improved control of client service activity. Pros Intuitive user interface; real time mobile access; flexible data structure; easy to use filters and reports. Cons The from-the-box package needed to be modified to allow many-to-many relationships between contacts. Also, I would like to see contacts and prospects merged into one record type. Review Source SG Shari G. CFO Used the software for: 1-2 years ### "Bought the software over a year ago, still having trouble implementing it" December 8, 2017 3.0 Pros We were told that we could create our own billing program using this software. Also thought it would be able to deliver useful reporting Cons We are still struggling to use the software because we have had trouble getting good hands on support. We know there is alot that can be done with the software, but each time we need a change or a report generated, it costs us hundreds of dollars in fees. Review Source SR SALH R. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Good opensource CRM product" February 8, 2018 4.0 Pros Easy to use ! Full of usefull functionalities like : Contacts, Prospects, Leads ! Great tool for emailing newsletters. Cons No tools for archiving, after using it for more than 10 years, the email data gets hudge and it becomes barely usable. Review Source AF Agustin F. COO Internet Used the software for: 6-12 months ### "Friendly use but missing functionalities" February 20, 2020 2.0 The more important problem we solved at that point was tracking activities. Pros Is a really good tool for small companies, really like the approach form the customer service team when I had some issues. Cons once you start thinking about scaling many integrations and reporting tools are missing. Some work on UI would be appreciated. Reason for choosing SugarCRM Price and need at that single moment. Review Source TF Tom F. Account Manager Financial Services Used the software for: 2+ years ### "Supporting Sales, order tracking, install and setup" March 17, 2017 4.0 We use SugarCRM for many parts of our business. Overall it keeps track of a lot of activity and provides visibility into client activity and allow us to report on a weekly basis. Pros easy to use Cons did not capture a lot of detail - that is the tough balance - what is too much. Review Source TW Tori W. IT Support Used the software for: 2+ years ### "Great CRM Tool!" February 22, 2018 5.0 Pros Highly customizable CRM tool that can be easily geared toward any company's customer support ticketing utilities. Cons Could be a bit buggy at times, but was never anything that couldn't be resolved in a timely manner. Review Source BW Ben W. Sales Executive Used the software for: 1-2 years ### "Very customizeable" June 12, 2017 4.0 Pros We have highly customized the application and it has worked very well for our specific industry. Easy to program and easy to work with. Cons There are some legacy portions of the software that pose some challenges but Sugar upgrades their application often the only issue is when you run a highly customized sugar application it is challenging to upgrade to newer versions. Review Source sW steve W. CEO Staffing and Recruiting Used the software for: 2+ years ### "Great Value" March 24, 2017 5.0 We used Sugar for our sales team and became the fastest growing team in the company. 143% in two years. Sugar helped us keep it all organized. Pros low price per user. easy to use basic features Cons report generating is complicated and gets confusing. Review Source JB Jenny B. Sales Manager Used the software for: 6-12 months ### "Our company uses Sugar on a daily basis and it's a key resource for our core business" November 29, 2017 4.0 Pros Tracking and accountability of our customer base and opportunities. The amount of data that can be pulled for research and development Cons Creating reports and the amount of steps that it takes creating a new lead, converting it to an account, and creating a contact, plus issues with the software finding duplicate accounts. Review Source VR Verified Reviewer Founder/CEO Used the software for: Less than 6 months ### "I like Sugar. The pros definitely out way the cons. " May 14, 2018 3.0 Pros Sugar is a very simple and approachable program. The functionality makes it an easy training experience for new hires. Cons The program tends to crash frequently. Once daily. It also has a difficult time processing multiple notes if you change the scheduled call time simultaneously. Review Source FF Felix F. Project Leader Management Consulting Used the software for: 6-12 months ### "Simplicity, easy navigation & feature rich." May 22, 2018 5.0 Pros good distribution of the system, you can visualize in an integrated way all the information of the potential clients and relevant contacts, and allows to track the frequency with which the seller attends the contact Cons the installation and configuration (to manage the large resources it needs) requires technical expertise, it does not allow to visualize the interactions of potential customers in social networks. Self service reporting is good, but could be better, Creating custom reports can be dificult. Review Source KL Kent L. Accoutn Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "It did the job" March 21, 2019 3.0 So so...nothing special but nothing really to complain about. Pros It did the job and once learned it worked well....the problem was it took a while to figure out. Cons We used Sugar before I was introduced to other products, so it may not be fair to compare while you are learning, but it lacks functionality and could use an overhaul. Review Source Salvatore P. Marketing and Lead Generation Manager Information Technology and Services Used the software for: 2+ years ### "null" December 22, 2016 4.0 Review Source ES Eric S. Used the software for: 2+ years ### "null" July 3, 2018 2.0 Review Source Jens S. Used the software for: 2+ years ### "null" September 27, 2016 5.0 Review Source KM Kathy M. Bookkeeper Accounting Used the software for: 1-2 years ### "Sugar has been very helpful to our organization. We document every contact we have with our clients." December 8, 2017 5.0 We are able to pick up where another left off because of notes documented in Sugar Pros We document any contact we have with our clients. Anyone in our organization is able to pick up where another left off simply by looking at our notes in Sugar. We don't have to remember what we did last week, month or even last year, instead we simply review our notes. Review Source JJ Jay J. Project Manager Primary/Secondary Education Used the software for: 2+ years ### "An ideal tool to organise your internal processors prior to invest on enterprise level CRMS" October 5, 2017 3.0 Value for money Pros Easy to commence with few functionalities around Low implementation cost Ability to import data from traditional spread sheets & databases Export function when migrating to enterprise level (high level CRM systems) Cons Only suitable to address small to mid-rage complexities Out dated UI Limited functionality compare to Salesforce and MS Dynamics Review Source Sergio A. Project Manager Industrial Automation Used the software for: 1-2 years ### "Useful tool for a sales and marketing team" March 7, 2019 4.0 Pros With this software you can automate all the activities of the sales and marketing team, track all the opportunities and have a efficient management of the sales process. Cons There is just one thing that I do not like about SugarCRM, is that the database compatiblitity is limited. Review Source VR Verified Reviewer Managing Editor Publishing Used the software for: 6-12 months ### "Worst CRM Ever Used" August 17, 2018 2.0 Pros Nothing. Absolutely nothing. It was a huge waste of money. Cons We didn't like anything about this CRM software. It wasn't as customizable as they made it sound, it constantly crashed, constantly had errors, and it was the biggest waste of time. I do not recommend anyone use this. Review Source VR Verified Reviewer Marketing Manager Telecommunications Used the software for: 6-12 months ### "Fast, Easy and Informative" January 17, 2018 4.0 Database management Pros It's one place for all sales and customer service information. It's very organized and easy to use. Cons It is very complex and quite slow in some areas. There seem to be multiple ways to do things, none of which seem clear. Review Source KC Kevin C. Consultant Telecommunications Used the software for: 2+ years ### "Great product for the price point!" March 26, 2018 4.0 Lots of great features, highly integrateable Pros This is great for small, mid-sized businesses. The backend setup is very user-friendly and the fact that you can make multiple fields for data at one time is a huge plus! I also very much enjoy the process builder on the back for automation. Great functionality. Cons There just seems to be something missing. There is tons of things this app does right, but there are a few things that it does wrong as well. But for the pricepoint you cant really be mad at it. Review Source RE Robert E. Radiologic Technologist Hospital & Health Care Used the software for: 2+ years ### "Good experience with this software" November 26, 2020 4.0 It's been a great way to keep track of customer data Pros There are a lot of features included with this CRM, which can make it a little overwhelming to use, but nice if you are looking for a long term solution. Cons It can be a little confusing at first just because of the sheer number of options available on the dashboard. Review Source AL Andy L. RAP Network Eng Automotive Used the software for: 2+ years ### "Solid Product" March 16, 2017 4.0 Very reliable, Love the auto software update, it makes it easy and one less thing I have to do. :) Pros It's always up. Cons Support via email in not my preferred channel. Review Source VR Verified Reviewer Director of Regulatory Compliance Food Production Used the software for: 2+ years ### "Excellent CRM Solution" May 14, 2019 4.0 Good system. Pros SugarCRM is an excellent crm solution. It provides an excellent platform to track leads and progress towards converting those leads into sales. Cons Seems overly complicated at times. However, this might be resolved if I spent more time watching tutorials to learn all of the features. Review Source VR Verified Reviewer Principal Managing Partner Used the software for: 2+ years ### "Not my preferred software for the purpose required" December 26, 2017 3.0 Pros User friendly layout and setup. Ability to add multiple users. Free to use. Can be installed locally or cloud based. Cons Very generic and companies using it simply appear to be using only a portion of overall functionality as it is difficult to set up. 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