# Page 2 | SugarCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SugarCRM the right CRM solution for you? Explore 413 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231638/SugarCRM/reviews --- SugarCRM 3.8 (413) [View alternatives](https://www.capterra.com/p/231638/SugarCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SugarCRM ## Showing most helpful reviews Showing 26-50 of 413 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use cQ connor Q. Team Lead Media Production Used the software for: 2+ years ### "Flexible as needs, but development overheads cause headaches" April 18, 2026 3.0 Overall it can serve as a strong choice if flexibility is priority and you are prepared for careful, ongoing management. It serves organisations best when a dedicated support function and/or developers are available to ensure custom modules and integrations and updated and maintained in parallel. Pros sugarcrm is highly flexible and can be tailored to fit specific niche requirements; this makes the platform very appealing for teams that want to adapt the CRM to the business rather than shaping workflows and processes around the out-of-box functionality Cons The heavy customisation as it's strength also serves as it's achiles heel; having so many custom modules means that long term maintenance and support is essential to keep everything functional after updates and major patches. Without this, operational risk is inherently exacerbated and makes staying ahead of version releases critical. Review Source CW Connor W. Account executive Computer Software Used the software for: 6-12 months ### "Budget straightforward CRM, good for a start." May 14, 2026 3.0 Pleasant but not anything to write home about. Good for what you need it for, a simple straightforward Rolodex of contacts/deals. Pros I liked the simplicity of the system being that it was easy to understand the level of product you were using. Options went to menus, and there was little complexity in navigating the actual system and UI. However, in that ease of use - there was a lack of flexibility and coverage as well. Cons This product is truly a CRM in every sense of the word. The start and end products were revolving around contact management essentially a Rolodex with not many expansion opportunities at the time I was using it. Great for a straightforward process, but leaving some items to be desired that other crms have moved towards. Review Source Paris P. National Account Manager Consumer Services Used the software for: 1-2 years ### "Good CRM Overall" April 27, 2026 4.0 Overall, my experience with SugarCRM has been good. It helps us manage customer information and service details pretty well, and I’d recommend it to other companies looking for a solid CRM. Pros What I like most about SugarCRM is that it keeps customer information organized in one place. Since we’re in a service-based industry, it’s helpful that we can track things like service details, check-in times, photos, before-and-after pictures, and key contacts. I also like that we can pull different reports and use the mapping feature to see where customer locations are. Cons The main downside is that some updates or changes have to go through an outside design team, so things can take longer than expected. Also, when updates happen, certain features may not work quite right at first and need some troubleshooting. Review Source IL Ira L. Regional Manager - Sales Information Technology and Services Used the software for: 1-2 years ### "End User Adoption -Ease of Use" July 21, 2025 5.0 Great, completely allowed for tracking and moving business along with reporting on the business to stakeholders. Pros Easy to learn & adopt. Reporting is easy to build and profiles are simple to set up. Fast and easy to access. Cons I did not find any cons, perhaps it is simply how it was set up. It would of been great to have recurring revenue and greenfield tracked seperately from pipeline perspective. Review Source CG Chiara G. Digital Marketing coordinator Industrial Automation Used the software for: 2+ years ### "Best crm ever" April 28, 2025 5.0 Pros I loved the high level of customizability Cons The way my company used it without customizing it Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SugarCRM Too expensive for the features he could provide Switched from [Infor CRM](https://www.capterra.com/p/148351/Infor-CRM/) Infor did not meet our requirements anymore Review Source Marvin D. owner Design Used the software for: 6-12 months ### "Sugar CRM is SWEET!" October 11, 2024 5.0 Positive - its a robust crm platform loaded with features Pros easy to use had a low cost open source version loved it loaded with crm features Cons open source could be buggy this is the old drupal days lmao! Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SugarCRM cheaper - open source is super low cost great value! Review Source Johannsen Q. Senior Consultant Information Technology and Services Used the software for: 2+ years ### "Perfect for business process automation" December 21, 2022 4.0 Overall, I would recommend SugarCRM to businesses that are looking for a CRM solution that can automate their processes and provide customization options. While there may be some upfront costs and a learning curve involved, the benefits of using SugarCRM are likely to outweigh these considerations in the long run. Pros Automation capabilities: SugarCRM has a range of automation features that can help businesses streamline their processes and save time. For example, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress.Customization options: SugarCRM allows users to tailor the platform to their specific needs and processes. This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems.Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises. It offers a variety of pricing plans and can be customized to meet the needs of different teams and departments.Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media. This makes it easy for businesses to track and manage customer interactions across multiple channels. Cons Cost: SugarCRM can be on the pricier side, especially for smaller businesses or those with limited budgets. However, it's worth considering the long-term benefits of automating business processes and the ROI that the platform can provide.Learning curve: While SugarCRM is generally easy to use, it does have a bit of a learning curve. It may take some time for users to get comfortable with all of the features and functions of the platform. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) Reason for choosing SugarCRM We ultimately chose SugarCRM because of its customization options and scalability. Review Source Orianne G. Specialist Marketing Telecommunications Used the software for: 1-2 years ### "Most powerful and easy-to-use CRM to support all corporate sales and marketing activities" August 13, 2022 4.0 With SugarCRM, I keep track of new campaigns (account management), I am regularly reminded that I have performance discussions with my customers and I can switch to the corresponding customer account to find all the important data and get in touch with the customer. In addition, thanks to the ticket system, I do not forget to work on important tasks for my customers and other projects. In addition, I can optimally and smoothly inform my teammates about changes utilizing comments and notes in the customer accounts. All in all, I can only say that it is a super complete CRM solution. Pros What I like most are the synergy effects of the use of the tool by our large sales teams spread over several locations (in Spain and abroad) and our various marketing teams. We combine all customer contact points in an extremely flexible way across all departments. This simplifies our internal communication and knowledge exchange among ourselves, as well as communication with customers. The interface can be used very intuitively for an extensive CRM system thanks to its focus on a single clear navigation bar. In addition, the tool can be linked very flexibly with other systems via APIs, such as SAP, various campaign management tools, and much more. Cons It isn't easy to become familiar with all the relevant interface features in a short time to take full advantage of these synergies. Here, you must explore using patience and occasionally, trial and error. However, you will certainly behave similarly to other enterprise-level CRM solutions. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing SugarCRM Sugar helps us in customer management. With SugarCRM, we have been able to offer our customers our other products in a better and more efficient way. It's ideal for selling more than just the core service. It's very easy to anticipate what the customer might want. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Sugar offers all the basic functions of a CRM. It can cover all needs for any type and size of the company. We were able to use it mainly to organize customer contacts. Review Source MHM Mashudu Hilary M. Freelancer Computer Software Used the software for: 1-2 years ### "An effective software to keep a great relationship with your custormers and clients " July 2, 2022 5.0 Sugar CRM has been a great software for my business. Ever since I started using it, I have been able to manage and sort out organization structures easily. The way I deliver customer service and manage a relationship with them has changed for the better. Pros Sugar CRM as a software is great because it comes with a customizable home page since it is an open source platform. Features such as the new user wizard tool, shortcut bar and downloadable plugins are just ingenious. I like how the software comes in a diverse range of languages which number 9 in total. Sugar CRM provides data and information security meaning I am assured of protection from internal and external corruption which might have dire consequences. The software can be intergrated with other software such as Zendesk, Happy fox or Pardot just to mention a few. Sugar CRM is a very good marketing platform which has aided my small business to grow exponentially. With the software, I am able to keep track of client data and track deals with ease. With the lead management feature, I am able to generate potential business clientele, acquire and manage potential clients up untill the point where a deal can be closed. Cons From my time using the software I have found the software to be very slow when running through Sugar's own servers. The sheer number of options present on the dashboard can be perplexing, especially for users who might not have much expirience in CRM data models. Lastly, over the years the software has become a bit dated and this has forced me to move to other CRM software such as HubSpot. Review Source Victoria G. Receptionist Oil & Energy Used the software for: 2+ years ### "Excellent Community CRM" February 12, 2019 5.0 SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server. Pros I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution. Cons SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills. Review Source VR Verified Reviewer Sr. Executive Sales and Research Information Technology and Services Used the software for: 2+ years ### "Indeed a great CRM with effective results" May 26, 2019 5.0 Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive. Pros I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily. Cons I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SugarCRM We choose this because it has strong customer support team and it is less expensive compared to there products. Review Source Brent W. Executive Vice President and Managing Director Used the software for: 2+ years ### "The low cost alternative to Salesforce" December 12, 2017 2.0 Its a CRM so it holds our customer data, but it fails at basic things like contract management, support ticketing, opportunity management, forecasting and searching Pros Its going to be difficult to provide any pro's about SugarCRM. I inherited this CRM after coming from multiple companies using salesforce. Sugar is about 40% less expensive than salesforce, and we use the on-premise, but cloud hosted model. Cons There are a lot of downsides to sugar. We had corruption issues each time we upgraded, dashboards are extremely limited, and you cannot push out dashboards to users. I find it difficult to use from a UI perspective, where expanded panels make the UI sluggish and busy. searching in the global search bar is odd and you never get proper results, results sets only return up to 1000 rows, other than that you need a report which is extremely difficult to use. Forecasting requires the individual to select the commit button, not the sales manager. You cannot set global quota, but rather a quota per month manually.Probably the most non intuitive UI i have ever used. Every new sales person is just bewildered by its use. Review Source Mark S. Team Lead Manager Computer Software Used the software for: 2+ years ### "SugarCRM for great for the marketing emails." August 9, 2019 5.0 SugarCRM is so great software because it really help us to taking our sales process more faster. It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface. Hence, SugarCRM software makes my life so much easier. Pros SugarCRM is one of the best marketing platform which really help small business to grow faster and that's why it is also known as the business market smarter software. The best thing about this software is that it always provide the best customer relationships marketing software. We have been use the SugarCRM software foor the sales and marketing purpose because it has the great ability to customization's. Hence, the users interface is very responsive and the well designed. Cons The first obvious thing I don't like about this software is that SugarCRM does not have a users-friendly users interface software. The another problem that we faced is that it take a lot of time to setup the everything but the documentations is always great. When we started using this software then we don't find the file manager as so intuitive. Review Source VR Verified Reviewer Executive Manager Computer Software Used the software for: 1-2 years ### "CRM for contact and deal management: Needs more feature" March 26, 2022 3.0 It was good contact and deal management tool. All the sales and marketing-related engagements were updated and it was acting as a source of truth to the whole team. Deal values and projection can be seen from the sales pipeline Pros UI looks simple and training new users was easy. It is a great tool for contact and deal management with amazing filter options. Native integration to mail and document sharing software is good. Logic builder is one of the good features of Sugar. Resources are extremely useful and detailed explanations for each and every feature are provided there. Cons Slow speed (in Inspite of fast internet) Hanging problems Do not have readily available APIs for 3rd party integrations Review Source Eric R B. Chief Product Officer Facilities Services Used the software for: 1-2 years ### "Sugar CRM is inexpensive, functional and quite dated" March 23, 2022 3.0 Pros Sugar CRM is a functional CRM that works reasonably well for tech-minded folks who don't mind getting used to its unappealing interface. It has the basic tools and functionality one would expect from a CRM and some of the integrations are solid (for data imports primarily). Cons The interface feels old and doesn't give the user much power to reconfigure it to work in a way that will help the user's specific needs. The marketing automation integrations are clunky, too. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce for Retail](https://www.capterra.com/p/251959/Salesforce-Retail-CRM/)[Copper](https://www.capterra.com/p/141642/Copper/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing SugarCRM Sugar CRM was cheaper than any of the other solutions and we had a CTO who liked it because he'd used it many times before. Review Source RS Randy S. President Chemicals Used the software for: 2+ years ### "No Support " June 23, 2022 2.0 We tried to end the agreement after severalyears of no support. After several months of sending emails to a handful of unresponsive people, we decided to send them a few more thousand dollars in hopes that they will delete our data and leave us alone. We don't want to involve lawyers, but that's the next step and ours are aware of the situation. Pros The CRM was easy to set up on our own. This was fortunate, because Sugar did not support their product. We paid UpCurve Cloud (3rd party design) to implement, but they didn't help because they did not get support from Sugar either. Cons There was a total lack of support from the company. It took them weeks to respond to emails and phone calls and the people we talked to were not able to help with the issues and didn't feel empowered to pass along our concerns or even stop our subscription. Review Source Response from SugarCRM July 15, 2022 Some good and bad in this review. We are glad that you agree that SugarCRM is easy to implement and thank you for being a customer for these past four years. We are sorry that you had a bad experience with a partner. We do not have any insight into the nature of this dispute in 2018. SugarCRM is committed to supporting our product whether you purchase the product from a partner or directly from us. For access to our award winning customer support team, visit support.sugarcrm.com. VR Verified Reviewer Manager Enterprise Solution Sales Oil & Energy Used the software for: 6-12 months ### "An Easy to use Basic CRM Tool" July 25, 2022 3.0 Pros It is comparatively inexpensive and provide all necessary basic functionalities Cons GUI is basic, features are also quite basic. Review Source Gabor T. CEO Marketing and Advertising Used the software for: 1-2 years ### "A free CRM - not worth the price" April 8, 2022 2.0 It is a good startup CRM for base use. Not nice looking not always working but cost no money. Pros It is a free CRM and you can fully customize to your needs. Cons Very hard to actually customize it. The templates do not fully work and thus many times the system just breaks. Not feasible to use without a programmer putting it straight. Reason for choosing SugarCRM Free Review Source Response from SugarCRM April 28, 2022 Thank you for your review and feedback, however it is important to highlight that you have provided this feedback on a product that is no longer supported by SugarCRM. Sugar Community Edition is the legacy version of our platform for the open-source community, which is traditionally utilised by developers and not by businesses to run day-today operations. If you require a flexible platform that is inclusive of support and frequent upgrades, then we please do check out the 3 versions of Sugar Sell on our website: https://www.sugarcrm.com/uk/pricing/. Sugar is frequently recognised for exceptional UX and ease of configuration, without the need for any 3rd party support which are a couple of the many reasons we are recognised as an industry leader by many analysts and most importantly, our customers. VR Verified Reviewer Purchasing Coordinator Used the software for: 2+ years ### "Sugar was one of my first forays into the world of CRM and covers all the basics" July 13, 2018 3.0 I learned how to work a CRM. I kept track of all customer records, ranging from revenue and profit and order amount and contact list and order dates and essentially everything related to my job operationally as a purchasing coordinator. Definitely made my life easier. Pros Very customizable to your needs. Straightforward, no nonsense UI. Easy to read and find things. Sugar is a perfect entry into CRMs that aren't salesforce, because its useful across all industries and departments. Its simple while being complex. You can create functions and layouts that are very specific to your needs, but without it cluttering and looking like there's a lot of information. Cons Its not very pretty. Sort of looks like it was made in the early 200s and they just kept the look since. People are always talking about professionalism, and this definitely looks less polished than other CRMs. Because of this, some of the information can blend together and be difficult to find if there are long lists of things you are looking for. Review Source DB David B. CEO Telecommunications Used the software for: 1-2 years ### "Management of the commercial area" October 30, 2023 4.0 It is really a good product, they are currently making important changes, and integrations with other apps, it is very quick to learn to use and manages similarity in all its modules. Pros One of the points that we like most about Sugar is the possibility of generating any report, all the modules are related to each other, and generating modules to our own needs. Cons What we like least is that for the trends or projections to work, all the data in the system must be very well loaded. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reason for choosing SugarCRM Based on product costs and our requirements, Review Source PQ Paula Q. Desarrolladora web Program Development Used the software for: 2+ years ### "Buen producto pero con cosas a mejorar" October 18, 2022 4.0 Pros Lo mejor de SugarCRM es que siempre proporciona el mejor software de marketing de relaciones con los clientes. Los informes y paneles son fáciles de entender. Genera seguridad en el manejo de datos. Puedes manejar distintas campañas, crear campañas diferentes para cada persona y obtener una imagen general de la campaña. El equipo de Sugar nos ayudó mucho durante el proceso de decisión, implementación y personalización del software, aunque es un poco tedioso implementar ciertos desarrollos y tiene limitaciones (cosas que no se pueden hacer o desarrollos demasiado largos). Cons La interfaz de usuario se podría mejorar, se ha quedado un poco anticuado y no es muy intuitiva. El mayor problema de estas herramientas siempre es que el precio es un poco elevado, por lo que empresas pequeñas tendrán dificultades para poder permitírselo, no obstante, creo que merece la pena invertir en una herramienta como esta. Está muy orientado a marketing y ventas. La customización es un poco complicada. Review Source JB Josh B. Sales support Mgr Transportation/Trucking/Railroad Used the software for: 2+ years ### "SugarCRM Review - Walz Scale" March 16, 2017 3.0 We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data for the month, that if you close a sale in January, and that same month you mark it as Closed Won. But lets say in March you want to go in and add a note to the description. Once you edit that note, (thus changing the Modify date) you autimatically changed the 'Actual Closed Won' date to March. Really messes up sales reports! When I contacted Sugar, there really wasnt an easy fix. We found SierraCRM (third part software) and Bill Convis from there helped with a solution to this problem. We have now purchased this software and believe that this will help take us to the next level of using Sugar. Sugar Support via email is usually pretty prompt, but as far as hearing from our 'Account Manager', just 2 weeks ago was the first time I heard from someone regarding our account. At that point, I had already reached out to SierraCRM, so I did not need anything from Sugar. To summarize: Great tool, though a little clunky, but the price is not bad. Customer service could be improved, especially for companies like us who are invested in the process, and just need some help taking our sales process to the next level. Thanks! Pros I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports... Cons Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks! Review Source DW Damion W. Marketing Manager Biotechnology Used the software for: 2+ years ### "SugаrCRM: Bооst yоur busіnеss" June 6, 2019 5.0 Thе Sugаr рlаtfоrm wоrks vеry wеll аnd іs quіtе sсаlаblе асrоss оrgаnіzаtіоns оf аll sіzеs. Pros Eхсеllеnt dаtаbаsе systеm. Cаn bе соріеd tо оthеr sеrvеrs. Custоm fіеlds. Abіlіty tо lіnk CRM dаtа tо dеаls. Gооd usеr іntеrfасе. Wе usе SugаrCRM аs оur рrіmаry tооl іn trасkіng аррlісаtіоns, dеtеrmіnіng еlіgіbіlіty, аnd mаnаgіng раymеnts fоr сhіldrеn іn рublісly fundеd рrеsсhооl рrоgrаms. Althоugh іt wаs рrіmаrіly dеsіgnеd аs а sаlеs tооl, wе usе іt lеss аs fоr sаlеs (gіvеn thаt wе аrе nоt а sаlеs оrgаnіzаtіоn) аnd mоrе аs а rеlаtіоnshір mаnаgеmеnt аnd ассоuntіng tооl. Wе hаvе а vеry smаll tеаm (10 реорlе tоtаl), but wе аll usе Sugаr оn а dаіly bаsіs. Cons Rеаlly, rеаlly fіnd іt а hаsslе (аt lеаst rіght nоw) tо synс Sugаr wіth оur mаrkеtіng аutоmаtіоn sоftwаrе. Wе usе а 3rd раrty API аs оur соnnесtоr bеtwееn thе twо systеms but I fіnd glіtсhеs іn іt thаt соnсеrn mе аnd mаkе mе wоndеr іf аll my іnfоrmаtіоn іs bеіng ассurаtеly trаnsmіttеd аnd mаtсhеd uр. Sugаr wаsn't vеry іntuіtіvе whеn I fіrst bеgаn usіng іt. Wе rесеntly hаd а 3rd раrty соmе іn tо rеdеsіgn thе systеm fоr us аnd оnсе іt wаs сustоmіzеd, іt wаs muсh bеttеr. Sеаrсh funсtіоn dоеsn't аlwаys sееm tо wоrk іn thе tор nаv bаr- frustrаtіng whеn I'm tryіng tо fіnd sоmеthіng fаst аnd dоn't wаnt tо gо іntо а mоdulе tо dо іt. Review Source AC Adam C. SysAdmin Real Estate Used the software for: 2+ years ### "Great, customizable CRM" October 31, 2023 4.0 Pros Easy setup. Cloud-hosted environment means low maintenance. Easy for small teams to customize without requiring developers. Cons Cloud hosting means no direct DB access, or config changes, instead relying on UI tools to customize and export. Nothing crazy though. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SugarCRM Price Review Source CS Clint S. Head of Sales Computer Software Used the software for: 2+ years ### " Don't settle for SugarCRM" August 5, 2022 2.0 Pros SugarCRM was fairly easy to get base-level reporting created, and without any training. Cons The mobile aspect is quite lacking... not good for a leader/manager who wants to check detailed data on the go or away from the office. We had a full-time SugarCRM admin onsite, and even he had trouble creating the level of detail we needed. Our requests weren't unique, we learned, when another software CRM was able to immediately handle them right out of the box. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SugarCRM Lower cost (and later regretted it) Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.