--- title: "SoftDent a Sensei product Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SoftDent a Sensei product Software - reviews, pricing plans, popular comparisons to other Dental products and more." source_url: "https://www.capterra.com/p/231653/SoftDent/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # SoftDent a Sensei product Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SoftDent a Sensei product ## What is SoftDent a Sensei product? SoftDent practice management software helps make your dental office more efficient, productive and successful by simplifying routine activities, improving office communication and making information more accessible with fully automated and customizable tools. Integration with digital imaging means easy access to clinical information, while a full suite of eServices and modules streamline essential tasks related to insurance claims, payment processing, patient reminders and more. ## What is SoftDent a Sensei product used for? [Dental](https://www.capterra.com/dental-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SoftDent a Sensei product?[Manage this product listing](https://www.g2.com/products/softdent-a-sensei-product/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SoftDent a Sensei product 3.8 (13) VS. [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (13) Ease Of Use 4.4 (225) Value For Money 3.7 (12) Value For Money 4.3 (210) Customer Service 3.9 (12) Customer Service 4.5 (219) ## SoftDent a Sensei product alternatives [4.4 (83)](https://www.capterra.com/p/160904/RevenueWell/reviews/) Starting price $189.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $400.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (47)](https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (708)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/231653/SoftDent/alternatives/) ## FAQs about SoftDent a Sensei product Overview ### Which roles and teams benefit most from SoftDent a Sensei product? SoftDent a Sensei product is most used by dental office managers, front-desk staff, and administrative coordinators handling appointments, patient records, billing, and daily office operations. Dentists, hygienists, and clinical assistants use it to review treatment information and charting, while insurance and patient-care coordinators manage claims, coverage details, and patient communication. Answer based on 13 reviews Overview ### What company size and industries is SoftDent a Sensei product built for? SoftDent a Sensei product is built for small dental practices, with 100% of reviewers from small businesses and Medical Practice as the top industry at 46%. It also serves Health, Wellness and Fitness organizations (31%) and Hospital & Health Care providers (15%), supporting single practices and multi-doctor, multi-location dental operations. Answer based on 13 reviews Features and Usability ### What are the key features of SoftDent a Sensei product? SoftDent a Sensei product offers dental practice management features including appointment management, automated scheduling, calendar management, and availability management. It also includes patient records management, charting, treatment planning, billing and invoicing, claims management, imaging and X-rays, reminders, reporting and statistics, access controls, and third-party integrations. Integrations ### Which third-party tools and platforms does SoftDent a Sensei product integrate with? SoftDent a Sensei product integrates with Weave for patient communication workflows, including appointment confirmations, reminders, email messaging, and voicemail support. The catalog data provided names Weave as the integration brand associated with SoftDent a Sensei product. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does SoftDent a Sensei product offer? SoftDent a Sensei product provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, documentation offers written reference material, and videos provide visual walkthroughs for learning product features and procedures. Getting Started and Support ### What customer support options does SoftDent a Sensei product offer? SoftDent a Sensei product provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback is available on support experience, so no claims can be made about response times, helpfulness, or common frustrations. The listed channels are the only support options provided in the catalog data. ## Features AI summary Based on 1,648 Dental reviews Capterra reviewers point to these as the top priorities when choosing dental software: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Patient Records Management** (**55%**) - **Treatment Planning** (**53%**) SoftDent a Sensei product supports all three features buyers rate most highly: **Appointment Management**, **Patient Records Management**, and **Treatment Planning**. Together, these capabilities help dental practices keep schedules organized, maintain accurate patient information, and map out care effectively, allowing teams to improve daily coordination and deliver more consistent patient service. Appointment Management 4.1 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Patient Records Management 3.9 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Treatment Planning 3.8 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Confirmations/Reminders 3.9 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Claims Management 3.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Imaging and X-rays 3.9 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes SoftDent a Sensei product 43 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Multi-Location: Manage and support multiple locations - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Records Management: Ability to record, store, update, and retrieve information - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 3.9 (13) 3.9 Based on 13 reviews ## Pricing Value for money 3.7 (12) ### Starting price Free trial not available Value for money 3.7 (12) 3.7 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (12) 3.9 Based on 12 reviews ## User reviews Overall rating 3.8 Based on 13 reviews Filter by rating Counts reflect reviews available in this feed. 5(4) 4(5) 3(3) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Assistant Used the software for: 3-5 years ### "I miss SoftDent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 2, 2025 I used SoftDent for 4+ years. My overall experience was positive. I am with a new provider now and do not use the software, but I miss the ease of use with SoftDent. Pros I liked SoftDent because the software was super simple to navigate! Cons I did not like that it took quite a while on the phone when having to call customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 3-5 years ### "SoftDent is User Friendly and easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2022 I started with SoftDent over 20 years ago and have used other software but came back to Softdent because I like how easy it is to use. Pros It is user friendly and very easy to learn to use. Cons When entering patient payments it does not separate the payment to the exact treatment like some other software packages do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Janet D. Office Manager Used the software for: 1-3 years ### "Better Options Available" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 March 29, 2023 I am not a fan of Softdent at all. Reports are difficult to find if they are available at all, patient accounts for both demographics and accounting are only good if there is only one person on the account. If it is a "family " account" things are nearly impossible to keep track of payment and billing wise, outstanding insurance claims fall short in reports, month end reports fall short ..all in all it' s not a system I am fond of at all. Pros I think the two things that I actually like about Softdent is regarding scheduling from the Tickler and from the treatment plan, extremely easy to use. Cons Softdent is a very outdated system that could use a complete overhaul if it wants to stay relative and competetive in today's market. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer former owner Used the software for: 3-5 years ### "Softdent Useag for 30 years" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2023 I began using Softdent in the early 90's until I retired in 2021. We enjoyed it's ease of use, updates and excellent support over the years. Pros Ease of training and use, constant updating, ease of installation and product support Cons Progress notes - needed oral dictating feature ( the version I was using) I disliked when local Softdent vendors cease to exist and the seminars they gave at the local level for product updates and support stopped Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CDA Used the software for: 3-5 years ### "softDent user " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2023 Good Pros charting, treatment planning, scheduling etc…. Cons everything it’s not that difficult to use, just takes time to learn, no dislikes at this time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Patient Care Coordinator Used the software for: 3-5 years ### "You get used to it" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 4, 2023 Softdent is the only dental software I have used so I cannot compare it to others Pros I like how the software is linked to the software that our office uses to communicate with our patient base. Cons I dislike how the information does not populate from the patient information page to the guarantor section when there is only one patient on the account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dental hygienist Used the software for: 3-5 years ### "Impartial " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 April 11, 2023 Pros Security, detailed charting, team talk. Cons Outdated and slow, always waiting for a screen to load. Cannot have more than one window open and have to close out of screens to view other information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer OFFICE MANAGER Used the software for: 3-5 years ### "Easy to figure out " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 23, 2023 I am happy with the overall system that Sensei provides Pros easy system TO FIGURE OUT FOR NEW EMPLOYEES WHEN THE JOIN OUR DENTAL TEAM . Cons claims -primary and secondary pre-authorizations - Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer front desk Used the software for: 3-5 years ### "Soft dent at a general dental office " 4.0 November 9, 2021 Since I use it with a team, it is very useful. I still need to learn how to use many features. I look forward to getting E Verification for benefits and eligibility, and the sales person, \[SENSITIVE CONTENT\], was great! He helped me see the benefits of using this upgrade. He was very helpful Pros It is very practical, but I still need to learn many things about it. Cons I know there are workbooks to learn how to use all the features, but I prefer a video to show each application. Please make one. Thanks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Insurance Cordinator Used the software for: 3-5 years ### "Love this Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2022 Pros Very user friendly. Cutomer servive is very attentive to our needs. Cons Would love to see more information available for Patient Eligibilty and Insurance verifications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/231653/SoftDent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.