# SoftDent a Sensei product Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SoftDent a Sensei product Software - reviews, pricing plans, popular comparisons to other Dental products and more. Source: https://www.capterra.com/p/231653/SoftDent --- # SoftDent a Sensei product Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SoftDent a Sensei product ## What is SoftDent a Sensei product? SoftDent practice management software helps make your dental office more efficient, productive and successful by simplifying routine activities, improving office communication and making information more accessible with fully automated and customizable tools. Integration with digital imaging means easy access to clinical information, while a full suite of eServices and modules streamline essential tasks related to insurance claims, payment processing, patient reminders and more. ## What is SoftDent a Sensei product used for? [Dental](https://www.capterra.com/dental-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SoftDent a Sensei product?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.carestreamdental.com/&name=SoftDent a Sensei product) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SoftDent a Sensei product 3.8 (13) VS. [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (13) Ease Of Use 4.4 (201) Value For Money 3.7 (12) Value For Money 4.3 (188) Customer Service 3.9 (12) Customer Service 4.5 (195) ## SoftDent a Sensei product alternatives [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (82)](https://www.capterra.com/p/160904/RevenueWell/reviews/) Starting price $189.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.6 (47)](https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [CareStack](https://www.capterra.com/p/176206/CareStack/) [4.8 (201)](https://www.capterra.com/p/176206/CareStack/reviews/) Starting price $698.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176206/CareStack/) [View all alternatives](https://www.capterra.com/p/231653/SoftDent/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Patient Records Management 3.9 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Treatment Planning 3.8 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Appointment Management 4.1 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Confirmations/Reminders 3.9 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Imaging and X-rays 3.9 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Charting 3.6 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. SoftDent a Sensei product 43 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Reminders sent via email Compliant with HIPAA, which sets standards for sensitive patient data protection Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Manage and support multiple locations Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Ability to record, store, update, and retrieve information Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Send messages via SMS Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Get Advice We can help you find the software with the features you need. Features 3.9 (13) 3.9 Based on 13 reviews ## Pricing Value for money 3.7 (12) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.7 (12) 3.7 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (12) 3.9 Based on 12 reviews ## User reviews Overall rating 3.8 Based on 13 reviews Filter by rating 5(4) 4(5) 3(3) 2(0) 1(1) Mentioned topic Sorted by most recent AH Autumn H. Assistant Medical Practice ### "I miss SoftDent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 1, 2025 I used SoftDent for 4+ years. My overall experience was positive. I am with a new provider now and do not use the software, but I miss the ease of use with SoftDent. Pros I liked SoftDent because the software was super simple to navigate! Cons I did not like that it took quite a while on the phone when having to call customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jennifer M. Dental hygienist Medical Practice ### "Impartial " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 April 3, 2023 Pros Security, detailed charting, team talk. Cons Outdated and slow, always waiting for a screen to load. Cannot have more than one window open and have to close out of screens to view other information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 11, 2023 Hi Jennifer, I am sorry you're experiencing difficulties with SoftDent. We have made some upgrades and we have just released version 19.1.1. I would recommend upgrading your software as we find that it usually solves some of the slowdowns. Another option is to upgrade to Sensei Cloud as well. Thank you for providing honest feedback. -Sincerely Carestream Dental SH Senada H. CDA Cosmetics ### "softDent user " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2023 Good Pros charting, treatment planning, scheduling etc…. Cons everything it’s not that difficult to use, just takes time to learn, no dislikes at this time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kylie M. Patient Care Coordinator Medical Practice ### "You get used to it" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 3, 2023 Softdent is the only dental software I have used so I cannot compare it to others Pros I like how the software is linked to the software that our office uses to communicate with our patient base. Cons I dislike how the information does not populate from the patient information page to the guarantor section when there is only one patient on the account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2023 Hi Kylie, We certainly don't want you to be just used to it. We have many assets to help with using the system. Our knowledge base is a 24-hour on-demand platform of pre-recorded sessions ranging from clinical to administration for first-time users and best practices for our more seasoned users. Carestream Dental also offers CE credits to help ensure practices are staying in compliance. I will have a Carestream Dental representative contact you and see how we can help. Thank you for reaching out and providing honest feedback. Sincerely Carestream Dental JD Janet D. Office Manager Health, Wellness and Fitness ### "Better Options Available" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 March 28, 2023 I am not a fan of Softdent at all. Reports are difficult to find if they are available at all, patient accounts for both demographics and accounting are only good if there is only one person on the account. If it is a "family " account" things are nearly impossible to keep track of payment and billing wise, outstanding insurance claims fall short in reports, month end reports fall short ..all in all it' s not a system I am fond of at all. Pros I think the two things that I actually like about Softdent is regarding scheduling from the Tickler and from the treatment plan, extremely easy to use. Cons Softdent is a very outdated system that could use a complete overhaul if it wants to stay relative and competetive in today's market. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 29, 2023 Hi Janet, I am sorry you do not have a great experience with Carestream Dental and SoftDent. If you feel comfortable, please feel free to contact me, and we can see what we can do to improve your experience. -Sincerely Carestream Dental AC Alexandra C. OFFICE MANAGER Medical Practice ### "Easy to figure out " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 22, 2023 I am happy with the overall system that Sensei provides Pros easy system TO FIGURE OUT FOR NEW EMPLOYEES WHEN THE JOIN OUR DENTAL TEAM . Cons claims -primary and secondary pre-authorizations - Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2023 Thank you for the positive review Alexandra. We listen to and value all feedback. We appreciate your business. -Carestream Dental JC Joseph C. former owner Health, Wellness and Fitness ### "Softdent Useag for 30 years" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2023 I began using Softdent in the early 90's until I retired in 2021. We enjoyed it's ease of use, updates and excellent support over the years. Pros Ease of training and use, constant updating, ease of installation and product support Cons Progress notes - needed oral dictating feature ( the version I was using) I disliked when local Softdent vendors cease to exist and the seminars they gave at the local level for product updates and support stopped Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 13, 2023 Thank you for the wonderful review, and we appreciate your patronage for all those years. Please enjoy your retirement. I am sure it was well-earned! The Carestream Dental Team BE Brittney E. Receptionist Hospital & Health Care ### "Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 February 9, 2023 Pros Being able to label columns on the scheduler page. Cons It is too complicated. So tedious with everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 3, 2023 Hi Brittney, I am so sorry you are not having a good experience with us. Have you had a chance to check out the Carestream Knowledge Base for best-practice training or chat with our online chatbot Cassidy for some additional assistance? TM Tracey M. Office Manager Hospital & Health Care ### "SoftDent is User Friendly and easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2022 I started with SoftDent over 20 years ago and have used other software but came back to Softdent because I like how easy it is to use. Pros It is user friendly and very easy to learn to use. Cons When entering patient payments it does not separate the payment to the exact treatment like some other software packages do. Reasons for choosing SoftDent a Sensei product The office has considered other software but I wanted to keep Softdent as it is easy for everyone to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2022 Thank you for the great review! We welcome all feedback from our valued customers. MW Misty W. Admin Medical Practice ### "SoftDent" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 23, 2022 Pros It has been a good experience to work with another software however is seems very outdated. Cons Very outdated and slow. Hard to navigate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 16, 2022 Hi Misty, I'm sorry about your bad experience. I would recommend the litany of free training and resources we have available. Here are some helpful links to get you started: https://community.carestreamdental.com/ or https://csdental.learn.taleo.net/ [View all Reviews](https://www.capterra.com/p/231653/SoftDent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)