# SoftDent a Sensei product Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SoftDent a Sensei product the right Dental solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231653/SoftDent/reviews --- SoftDent a Sensei product 3.8 (13) [View alternatives](https://www.capterra.com/p/231653/SoftDent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SoftDent a Sensei product Ease of use 3.6 Customer Service 3.9 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Autumn H. Assistant Medical Practice Used the software for: 2+ years ### "I miss SoftDent" April 1, 2025 5.0 I used SoftDent for 4+ years. My overall experience was positive. I am with a new provider now and do not use the software, but I miss the ease of use with SoftDent. Pros I liked SoftDent because the software was super simple to navigate! Cons I did not like that it took quite a while on the phone when having to call customer service. Review Source TM Tracey M. Office Manager Hospital & Health Care Used the software for: 2+ years ### "SoftDent is User Friendly and easy to use" June 22, 2022 4.0 I started with SoftDent over 20 years ago and have used other software but came back to Softdent because I like how easy it is to use. Pros It is user friendly and very easy to learn to use. Cons When entering patient payments it does not separate the payment to the exact treatment like some other software packages do. Reason for choosing SoftDent a Sensei product The office has considered other software but I wanted to keep Softdent as it is easy for everyone to use. Review Source Response from Carestream Dental June 24, 2022 Thank you for the great review! We welcome all feedback from our valued customers. JD Janet D. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Better Options Available" March 28, 2023 3.0 I am not a fan of Softdent at all. Reports are difficult to find if they are available at all, patient accounts for both demographics and accounting are only good if there is only one person on the account. If it is a "family " account" things are nearly impossible to keep track of payment and billing wise, outstanding insurance claims fall short in reports, month end reports fall short ..all in all it' s not a system I am fond of at all. Pros I think the two things that I actually like about Softdent is regarding scheduling from the Tickler and from the treatment plan, extremely easy to use. Cons Softdent is a very outdated system that could use a complete overhaul if it wants to stay relative and competetive in today's market. Review Source Response from Carestream Dental March 29, 2023 Hi Janet, I am sorry you do not have a great experience with Carestream Dental and SoftDent. If you feel comfortable, please feel free to contact me, and we can see what we can do to improve your experience. -Sincerely Carestream Dental JC Joseph C. former owner Health, Wellness and Fitness Used the software for: 2+ years ### "Softdent Useag for 30 years" March 12, 2023 4.0 I began using Softdent in the early 90's until I retired in 2021. We enjoyed it's ease of use, updates and excellent support over the years. Pros Ease of training and use, constant updating, ease of installation and product support Cons Progress notes - needed oral dictating feature ( the version I was using) I disliked when local Softdent vendors cease to exist and the seminars they gave at the local level for product updates and support stopped Review Source Response from Carestream Dental March 13, 2023 Thank you for the wonderful review, and we appreciate your patronage for all those years. Please enjoy your retirement. I am sure it was well-earned! The Carestream Dental Team SH Senada H. CDA Cosmetics Used the software for: 2+ years ### "softDent user " April 3, 2023 5.0 Good Pros charting, treatment planning, scheduling etc…. Cons everything it’s not that difficult to use, just takes time to learn, no dislikes at this time Review Source KM Kylie M. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### "You get used to it" April 3, 2023 3.0 Softdent is the only dental software I have used so I cannot compare it to others Pros I like how the software is linked to the software that our office uses to communicate with our patient base. Cons I dislike how the information does not populate from the patient information page to the guarantor section when there is only one patient on the account. Review Source Response from Carestream Dental April 4, 2023 Hi Kylie, We certainly don't want you to be just used to it. We have many assets to help with using the system. Our knowledge base is a 24-hour on-demand platform of pre-recorded sessions ranging from clinical to administration for first-time users and best practices for our more seasoned users. Carestream Dental also offers CE credits to help ensure practices are staying in compliance. I will have a Carestream Dental representative contact you and see how we can help. Thank you for reaching out and providing honest feedback. Sincerely Carestream Dental JM Jennifer M. Dental hygienist Medical Practice Used the software for: 2+ years ### "Impartial " April 3, 2023 4.0 Pros Security, detailed charting, team talk. Cons Outdated and slow, always waiting for a screen to load. Cannot have more than one window open and have to close out of screens to view other information. Review Source Response from Carestream Dental April 11, 2023 Hi Jennifer, I am sorry you're experiencing difficulties with SoftDent. We have made some upgrades and we have just released version 19.1.1. I would recommend upgrading your software as we find that it usually solves some of the slowdowns. Another option is to upgrade to Sensei Cloud as well. Thank you for providing honest feedback. -Sincerely Carestream Dental AC Alexandra C. OFFICE MANAGER Medical Practice Used the software for: 2+ years ### "Easy to figure out " March 22, 2023 4.0 I am happy with the overall system that Sensei provides Pros easy system TO FIGURE OUT FOR NEW EMPLOYEES WHEN THE JOIN OUR DENTAL TEAM . Cons claims -primary and secondary pre-authorizations - Review Source Response from Carestream Dental March 23, 2023 Thank you for the positive review Alexandra. We listen to and value all feedback. We appreciate your business. -Carestream Dental pN patricia N. front desk Health, Wellness and Fitness Used the software for: 2+ years ### "Soft dent at a general dental office " November 3, 2021 4.0 Since I use it with a team, it is very useful. I still need to learn how to use many features. I look forward to getting E Verification for benefits and eligibility, and the sales person, \[SENSITIVE CONTENT\], was great! He helped me see the benefits of using this upgrade. He was very helpful Pros It is very practical, but I still need to learn many things about it. Cons I know there are workbooks to learn how to use all the features, but I prefer a video to show each application. Please make one. Thanks. Review Source Response from Carestream Dental December 3, 2021 Thank you for the video suggestion! We are constantly updating our training videos. Be sure to check the Carestream Dental Institute from time to time: https://csdental.learn.taleo.net/learncenter.asp?id=178411&nosso=true SR Sue R. Insurance Cordinator Medical Practice Used the software for: 2+ years ### "Love this Program" February 7, 2022 5.0 Pros Very user friendly. Cutomer servive is very attentive to our needs. Cons Would love to see more information available for Patient Eligibilty and Insurance verifications. Review Source Response from Carestream Dental February 14, 2022 We are happy you are having a great experience with the software and we appreciate the review! BE Brittney E. Receptionist Hospital & Health Care Used the software for: 2+ years ### "Review" February 9, 2023 3.0 Pros Being able to label columns on the scheduler page. Cons It is too complicated. So tedious with everything. Review Source Response from Carestream Dental March 3, 2023 Hi Brittney, I am so sorry you are not having a good experience with us. Have you had a chance to check out the Carestream Knowledge Base for best-practice training or chat with our online chatbot Cassidy for some additional assistance? IL Ian L. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Cs3800" December 6, 2021 5.0 Pros The features and speed of the scanner will Cons Cost of tips for the 3800 is expensive however last a while Review Source Response from Carestream Dental December 8, 2021 We are so happy you are having a great experience, thank you for the review! MW Misty W. Admin Medical Practice Used the software for: Less than 6 months ### "SoftDent" May 23, 2022 1.0 Pros It has been a good experience to work with another software however is seems very outdated. Cons Very outdated and slow. Hard to navigate. Review Source Response from Carestream Dental August 16, 2022 Hi Misty, I'm sorry about your bad experience. I would recommend the litany of free training and resources we have available. Here are some helpful links to get you started: https://community.carestreamdental.com/ or https://csdental.learn.taleo.net/ Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.