--- title: "OrthoTrac a Sensei product Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OrthoTrac a Sensei product Software - reviews, pricing plans, popular comparisons to other Dental products and more." source_url: "https://www.capterra.com/p/231655/OrthoTrac/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # OrthoTrac a Sensei product Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OrthoTrac a Sensei product ## What is OrthoTrac a Sensei product? OrthoTrac is a powerful and user-friendly software that will help you get more out of your orthodontic practice. Packed with features like prioritization of daily tasks, ability to manage multiple locations, chairs and timeslots, it also offers real efficiency with drag-and-drop functionality. And, with eServices integration, you can further customize your software. ## What is OrthoTrac a Sensei product used for? [Dental](https://www.capterra.com/dental-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OrthoTrac a Sensei product?[Manage this product listing](https://www.g2.com/products/orthotrac-a-sensei-product/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OrthoTrac a Sensei product 3.7 (10) VS. [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (10) Ease Of Use 4.4 (225) Value For Money 3.5 (10) Value For Money 4.3 (210) Customer Service 3.1 (9) Customer Service 4.5 (219) ## OrthoTrac a Sensei product alternatives [4.4 (83)](https://www.capterra.com/p/160904/RevenueWell/reviews/) Starting price $189.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $400.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (47)](https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (708)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/231655/OrthoTrac/alternatives/) ## FAQs about OrthoTrac a Sensei product Overview ### Which roles and teams benefit most from OrthoTrac a Sensei product? OrthoTrac a Sensei product is most used by orthodontists, practice owners and executives, office and operations managers, treatment and financial coordinators, and marketing teams. Orthodontists manage patient records and treatment workflows; leadership oversees operations and reporting; coordinators track consultations, scheduling, and financial follow-up; marketing teams monitor patient-acquisition activities. Answer based on 10 reviews Overview ### What company size and industries is OrthoTrac a Sensei product built for? OrthoTrac a Sensei product is ideal for single- and multi-location orthodontic practices, primarily small Health, Wellness and Fitness businesses, representing 90% and 40% of reviewers. Reviewer data also includes Medical Practice organizations at 30% and Hospital & Health Care at 20%, while midsize businesses account for 10%. Its common use case is dental. Answer based on 10 reviews Features and Usability ### What are the key features of OrthoTrac a Sensei product? OrthoTrac a Sensei product offers dental practice management features including appointment management, automated scheduling, calendar management, and availability management. It also includes patient records management, charting, treatment planning, billing and invoicing, claims management, reporting and statistics, plus communication tools such as reminders, alerts, SMS messaging, and email reminders. Getting Started and Support ### What training and onboarding options does OrthoTrac a Sensei product offer? OrthoTrac a Sensei product provides live online training, webinars, documentation, and videos. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for users learning the system. Getting Started and Support ### What customer support options does OrthoTrac a Sensei product offer? OrthoTrac a Sensei product provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer support feedback is available in the catalog data, so user experience details such as response speed, staff helpfulness, or recurring frustrations cannot be confirmed. ## Features AI summary Based on 1,648 Dental reviews Capterra reviewers point to these as the dental software features they value most: - **Patient Records Management** (**55%** of reviewers rated this feature as critical) - **Treatment Planning** (**53%**) - **Appointment Management** (**58%**) OrthoTrac a Sensei product supports all three top-priority features: **Patient Records Management**, **Treatment Planning**, and **Appointment Management**. Together, these capabilities help dental practices keep patient information organized, map out care clearly, and manage scheduling efficiently, allowing teams to deliver more consistent service and keep daily operations running smoothly. Patient Records Management 4.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Treatment Planning 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Appointment Management 3.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Confirmations/Reminders 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Claims Management 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Charting 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. OrthoTrac a Sensei product 44 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Multi-Location: Manage and support multiple locations - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 3.4 (10) 3.4 Based on 10 reviews ## Pricing Value for money 3.5 (10) ### Starting price Free trial not available Value for money 3.5 (10) 3.5 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.1 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.1 (9) 3.1 Based on 9 reviews ## User reviews Overall rating 3.7 Based on 10 reviews Filter by rating Counts reflect reviews available in this feed. 5(3) 4(4) 3(1) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer president Used the software for: I used a free trial ### "incompetent " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 12, 2026 even when I was using orthotrac the service is horrendous. incompetent people, conversion takes over a year and they can not get it done. there is no accountability . Pros I have used carestream orthotrac for over ten years. I agreed to switch over to Sensei. However the transition has been terrible. Even after talking to management they promised me to get things moving in the right direction but nothing has changed. Poor services and incompetent people Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Digital Marketing Manager Used the software for: 3-5 years ### "Manage your patients with Orthotrac!" 5.0 October 20, 2022 Pros There are a lot of features that adapt well to our orthodontic practice. The schedule is easy to read and understand by using color coding by procedure, doctor, or patient status. Cons Some of the features come with additional charges. There are glitches, and support is hit or miss with response time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Patricia S. Operations Manager and Treatment Coordinator Used the software for: 3-5 years ### "Orthotrac for your Ortho practice " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 1, 2025 Good, I have found good software support when needed. Pros Patient treatment card and user friendly Cons We get errors. I recently lost alot of my saved letters due to the Microsoft update Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Krista H. Financial Coordinator Used the software for: 1-3 years ### "Great Software if you don't want Cloud based" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 8, 2024 We liked the software but wanted to upgrade to Cloud based system Pros I loved the Reports, and it was user friendly Cons Unable to work when internet went down, and we wanted to upgrade to Cloud based software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ofiice manger Used the software for: 3-5 years ### "good product but support could be better" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 3, 2022 Pros Very user friendly software, auto payments feature is great & schedule is easy to work with. Cons If something goes wrong the response from support is hit or miss & usually has to escalated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer TCO Used the software for: 3-5 years ### "Out dated" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 August 16, 2022 Pros Fairly easy to use. Easy to make changes when needed. Cons It was out dated and lacked a modern feel. Features like, texting, emailing and interoffice communication were lacking Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Orthodontist Used the software for: 3-5 years ### "1976 Corvette" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 11, 2022 Pros It use to be a good software with good support Cons Software upgrades, platform, errors is software, implementing, customer service and support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 14, 2022 Very happy overall with the product Pros Great improvements with latest release of the software and aligner integration Cons Who will be the support for the Netherlands as support remains a challenge Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Manager Used the software for: 3-5 years ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 February 8, 2022 Pros Easy to use and navigate around the system Cons Would be helpful in the recall section to have a place for recall vs retainer checks Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Orthodontist Used the software for: 3-5 years ### "Versatile and Useful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 25, 2022 Good product and good service. Pros Lots of features that adapt well to our orthodontic practice. Cons Some features come with additional charges. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/231655/OrthoTrac/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.