--- title: "OrthoTrac a Sensei product Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OrthoTrac a Sensei product Software - reviews, pricing plans, popular comparisons to other Dental products and more." source_url: "https://www.capterra.com/p/231655/OrthoTrac/" page_type: "product" language: "en" --- # OrthoTrac a Sensei product Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OrthoTrac a Sensei product ## What is OrthoTrac a Sensei product? OrthoTrac is a powerful and user-friendly software that will help you get more out of your orthodontic practice. Packed with features like prioritization of daily tasks, ability to manage multiple locations, chairs and timeslots, it also offers real efficiency with drag-and-drop functionality. And, with eServices integration, you can further customize your software. ## What is OrthoTrac a Sensei product used for? [Dental](https://www.capterra.com/dental-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OrthoTrac a Sensei product?[Manage this product listing](https://www.g2.com/products/sensei-cloud/claim_requests/new?auto=true) ## OrthoTrac a Sensei product Overview Updated September 2026 AI summary OrthoTrac a Sensei product offers small businesses in the dental category tools for appointment management, patient records, charting, and imaging. It supports dental practice operations with features like confirmations, calendar management, claims processing, and treatment planning, while maintaining HIPAA compliance. OrthoTrac is available via cloud, web-based, or Windows deployment to suit different practice needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OrthoTrac a Sensei product 3.7 (10) VS. [4.4 (285)](https://www.capterra.com/p/98688/Curve-Dental-Hero/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (10) Ease Of Use 4.4 (219) Value For Money 3.5 (10) Value For Money 4.3 (205) Customer Service 3.1 (9) Customer Service 4.5 (213) ## OrthoTrac a Sensei product alternatives [4.4 (83)](https://www.capterra.com/p/160904/RevenueWell/reviews/) Starting price $189.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (112)](https://www.capterra.com/p/60250/ABELDent/reviews/) Starting price $400.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (47)](https://www.capterra.com/p/212426/Cloud-9-Ortho/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [CareStack](https://www.capterra.com/p/176206/CareStack/) [4.8 (219)](https://www.capterra.com/p/176206/CareStack/reviews/) Starting price $698.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176206/CareStack/) [View all alternatives](https://www.capterra.com/p/231655/OrthoTrac/alternatives/) ## FAQs about OrthoTrac a Sensei product Overview ### Which roles and teams benefit most from OrthoTrac a Sensei product? OrthoTrac a Sensei product is most used by orthodontists, practice managers, and front-office coordinators who need to manage scheduling, patient records, treatment coordination, and billing workflows. Financial leaders use it to oversee collections and reporting, while executives and marketing managers rely on operational visibility to support growth and practice performance. Answer based on 10 reviews Overview ### What company size and industries is OrthoTrac a Sensei product built for? OrthoTrac a Sensei product is ideal for single- and multi-location orthodontics practices, with 90% of reviewers from small businesses and 40% in Health, Wellness and Fitness. It also serves Medical Practice at 30% and Hospital & Health Care at 20%, with use centered entirely on dental settings. Answer based on 10 reviews Features and Usability ### What are the key features of OrthoTrac a Sensei product? OrthoTrac a Sensei product includes appointment management, automated scheduling, and calendar management for organizing visits, plus billing and invoicing, claims management, and electronic payments. It also offers patient records management, charting, treatment planning, imaging and X-rays, reminders and notifications, reporting and statistics, and access controls/permissions. Getting Started and Support ### What training and onboarding options does OrthoTrac a Sensei product offer? OrthoTrac a Sensei product provides live online sessions, webinars, documentation, and videos to support training. Live online sessions and webinars can guide setup and feature review, while documentation and videos offer self-paced reference material for learning tasks and checking steps as needed. Getting Started and Support ### What customer support options does OrthoTrac a Sensei product offer? OrthoTrac a Sensei product provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support appears organized around self-service resources and direct contact options, but no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,648 Dental reviews Capterra reviewers point to these as the dental software features they value most: - **Patient Records Management** (**55%** of reviewers rated this feature as critical) - **Treatment Planning** (**53%**) - **Appointment Management** (**58%**) OrthoTrac a Sensei product supports all three top-priority features: **Patient Records Management**, **Treatment Planning**, and **Appointment Management**. Together, these capabilities help dental practices keep patient information organized, map out care clearly, and manage scheduling efficiently, allowing teams to deliver more consistent service and keep daily operations running smoothly. Patient Records Management 4.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Treatment Planning 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Appointment Management 3.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Confirmations/Reminders 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Claims Management 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Charting 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. OrthoTrac a Sensei product 44 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Multi-Location: Manage and support multiple locations - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 3.4 (10) 3.4 Based on 10 reviews ## Pricing Value for money 3.5 (10) ### Starting price Free trial not available Value for money 3.5 (10) 3.5 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.1 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.1 (9) 3.1 Based on 9 reviews ## User reviews Overall rating 3.7 Based on 10 reviews Filter by rating 5(3) 4(4) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent CN Christopher N. president Hospital & Health Care ### "incompetent " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 6, 2026 even when I was using orthotrac the service is horrendous. incompetent people, conversion takes over a year and they can not get it done. there is no accountability . Pros I have used carestream orthotrac for over ten years. I agreed to switch over to Sensei. However the transition has been terrible. Even after talking to management they promised me to get things moving in the right direction but nothing has changed. Poor services and incompetent people Switched from [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/) to include e- prescription and oral surgery Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Patricia S. Operations Manager and Treatment Coordinator Health, Wellness and Fitness ### "Orthotrac for your Ortho practice " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 31, 2025 Good, I have found good software support when needed. Pros Patient treatment card and user friendly Cons We get errors. I recently lost alot of my saved letters due to the Microsoft update Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Krista H. Financial Coordinator Medical Practice ### "Great Software if you don't want Cloud based" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 7, 2024 We liked the software but wanted to upgrade to Cloud based system Pros I loved the Reports, and it was user friendly Cons Unable to work when internet went down, and we wanted to upgrade to Cloud based software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LV Leon V. CEO Medical Practice ### "Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 9, 2022 Very happy overall with the product Pros Great improvements with latest release of the software and aligner integration Cons Who will be the support for the Netherlands as support remains a challenge Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 9, 2023 Thank you for the positive review. We value all customer feedback as we constantly strive to improve the customer experience. AN Anonymous User Digital Marketing Manager Marketing and Advertising ### "Manage your patients with Orthotrac!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 17, 2022 Pros There are a lot of features that adapt well to our orthodontic practice. The schedule is easy to read and understand by using color coding by procedure, doctor, or patient status. Cons Some of the features come with additional charges. There are glitches, and support is hit or miss with response time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 27, 2022 Thank you for the positive review. We are constantly striving to make improvements to key features and functionality and welcome honest feedback. AO Alan O. Orthodontist Health, Wellness and Fitness ### "1976 Corvette" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 4, 2022 Pros It use to be a good software with good support Cons Software upgrades, platform, errors is software, implementing, customer service and support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 27, 2022 Thank you for the honest feedback. We are constantly working to make updates to our interface, features and tools. We also offer Sensei for Orthodontics if are interested in a more modern look and interface in a browser-based platform. JK Julie K. TCO Medical Practice ### "Out dated" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 August 9, 2022 Pros Fairly easy to use. Easy to make changes when needed. Cons It was out dated and lacked a modern feel. Features like, texting, emailing and interoffice communication were lacking Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2022 Thank you for the honest feedback. We are constantly working to make updates to our interface, features and tools. We also offer Sensei for Orthodontics if are interested in a more modern look and interface. JB Jeffrey B. Orthodontist Health, Wellness and Fitness ### "Versatile and Useful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 19, 2022 Good product and good service. Pros Lots of features that adapt well to our orthodontic practice. Cons Some features come with additional charges. Reasons for choosing OrthoTrac a Sensei product Online comments Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 25, 2022 Thank you for the positive review. SG Samantha G. ofiice manger Health, Wellness and Fitness ### "good product but support could be better" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 30, 2022 Pros Very user friendly software, auto payments feature is great & schedule is easy to work with. Cons If something goes wrong the response from support is hit or miss & usually has to escalated. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 6, 2022 Thank you for the positive review. I am sorry about your service obstacles we are constantly striving to improve our service model and response times. ST Susan T. Business Manager Hospital & Health Care ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 February 5, 2022 Pros Easy to use and navigate around the system Cons Would be helpful in the recall section to have a place for recall vs retainer checks Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 8, 2022 Thank you for the positive review. We are constantly striving to improve the customer experience and value with our software. [View all Reviews](https://www.capterra.com/p/231655/OrthoTrac/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.