# OrthoTrac a Sensei product Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is OrthoTrac a Sensei product the right Dental solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/231655/OrthoTrac/reviews

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OrthoTrac a Sensei product

3.7 (10)

[View alternatives](https://www.capterra.com/p/231655/OrthoTrac/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of OrthoTrac a Sensei product

Ease of use

4.0

Customer Service

3.1

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Digital Marketing Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Manage your patients with Orthotrac!"

October 17, 2022

5.0

Pros

There are a lot of features that adapt well to our orthodontic practice. The schedule is easy to read and understand by using color coding by procedure, doctor, or patient status.

Cons

Some of the features come with additional charges. There are glitches, and support is hit or miss with response time.

Review Source

Response from Carestream Dental

October 27, 2022

Thank you for the positive review. We are constantly striving to make improvements to key features and functionality and welcome honest feedback.

PS

Patricia S.  
Operations Manager and Treatment Coordinator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Orthotrac for your Ortho practice "

March 31, 2025

4.0

Good, I have found good software support when needed.

Pros

Patient treatment card and user friendly

Cons

We get errors. I recently lost alot of my saved letters due to the Microsoft update

Review Source

CN

Christopher N.  
president  
Hospital & Health Care  
Used the software for: I used a free trial

### "incompetent "

March 6, 2026

1.0

even when I was using orthotrac the service is horrendous. incompetent people, conversion takes over a year and they can not get it done. there is no accountability .

Pros

I have used carestream orthotrac for over ten years. I agreed to switch over to Sensei. However the transition has been terrible. Even after talking to management they promised me to get things moving in the right direction but nothing has changed. Poor services and incompetent people

Cons

incompetent people, conversion takes over a year and they can not get it done. there is no accountability .

Switched from

[Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/)

to include e- prescription and oral surgery

Review Source

KH

Krista H.  
Financial Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Great Software if you don't want Cloud based"

November 7, 2024

4.0

We liked the software but wanted to upgrade to Cloud based system

Pros

I loved the Reports, and it was user friendly

Cons

Unable to work when internet went down, and we wanted to upgrade to Cloud based software

Review Source

SG

Samantha G.  
ofiice manger  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "good product but support could be better"

June 30, 2022

4.0

Pros

Very user friendly software, auto payments feature is great & schedule is easy to work with.

Cons

If something goes wrong the response from support is hit or miss & usually has to escalated.

Review Source

Response from Carestream Dental

July 6, 2022

Thank you for the positive review. I am sorry about your service obstacles we are constantly striving to improve our service model and response times.

JK

Julie K.  
TCO  
Medical Practice  
Used the software for: 2+ years

### "Out dated"

August 9, 2022

3.0

Pros

Fairly easy to use. Easy to make changes when needed.

Cons

It was out dated and lacked a modern feel. Features like, texting, emailing and interoffice communication were lacking

Review Source

Response from Carestream Dental

September 14, 2022

Thank you for the honest feedback. We are constantly working to make updates to our interface, features and tools. We also offer Sensei for Orthodontics if are interested in a more modern look and interface.

AO

Alan O.  
Orthodontist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "1976 Corvette"

October 4, 2022

2.0

Pros

It use to be a good software with good support

Cons

Software upgrades, platform, errors is software, implementing, customer service and support

Review Source

Response from Carestream Dental

October 27, 2022

Thank you for the honest feedback. We are constantly working to make updates to our interface, features and tools. We also offer Sensei for Orthodontics if are interested in a more modern look and interface in a browser-based platform.

LV

Leon V.  
CEO  
Medical Practice  
Used the software for: 2+ years

### "Support"

November 9, 2022

5.0

Very happy overall with the product

Pros

Great improvements with latest release of the software and aligner integration

Cons

Who will be the support for the Netherlands as support remains a challenge

Review Source

Response from Carestream Dental

January 9, 2023

Thank you for the positive review. We value all customer feedback as we constantly strive to improve the customer experience.

ST

Susan T.  
Business Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Review"

February 5, 2022

4.0

Pros

Easy to use and navigate around the system

Cons

Would be helpful in the recall section to have a place for recall vs retainer checks

Review Source

Response from Carestream Dental

February 8, 2022

Thank you for the positive review. We are constantly striving to improve the customer experience and value with our software.

JB

Jeffrey B.  
Orthodontist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Versatile and Useful"

July 19, 2022

5.0

Good product and good service.

Pros

Lots of features that adapt well to our orthodontic practice.

Cons

Some features come with additional charges.

Reason for choosing OrthoTrac a Sensei product

Online comments

Review Source

Response from Carestream Dental

July 25, 2022

Thank you for the positive review.

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