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Archiver

Reviews of Archiver

4.6 (9)
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Showing 9 of 9 reviews

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Stephanie M.
Reservation Sales Agent
Aviation & Aerospace, 5,001-10,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 29, 2023

"Archiver easy peasy"

Overall: Easy use

Pros: Easy to use and quick to get into, easy to resend to same email address.

Cons: Would be helpful if we could add and send to another email.

Vendor Response

By Sageflo on August 31, 2023
Thank you for your review! We're glad to hear that you find Archiver easy to use for looking up and resending messages. Archiver does actually allow for resending a message to a different email address, however, this is a controlled permission. We recommend you reach out to your account administrator to see if that permission can be made available.
Tayleon J.
Airline Ticket Reservations Agent
Airlines/Aviation, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 7, 2023

"I Enjoy archive, it makes my Job easier"

Overall: Very good, easy, and pleasant.

Pros: it's very easy to learn for a beginner, and it's also very easy to use.

Cons: It would be Nice if you could Click on the links in The Emails we are viewing

Vendor Response

By Sageflo on August 9, 2023
Thanks for reviewing Archiver! We're so glad to hear you find it easy to use and it makes your job easier! Links are disabled by default to avoid generating false open and click tracking events against a customer's email. There are options for being able to view and click links that your account administrator can help you with.
Jasmine H.
Customer Service Representative
Airlines/Aviation, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
2.0
Ease of Use
3.0
Customer Service
2.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
August 10, 2023

"It does what is needed"

Overall: Not bad. Not the greatest but it does what its designed for.

Pros: I like being able to see all emails sent.

Cons: doesnt show all emails from across the department

Vendor Response

By Sageflo on August 11, 2023
Thank you for your review and feedback! We are glad that Archiver can help you in your customer service role to quickly search and resend customer emails. Based on your feedback, it seems that we might not have fully met your expectations, and we're determined to turn that around. The vast majority of our users find Archiver to be an incredibly useful and valuable tool for addressing customer inquiries in a timely manner. With regards to showing emails from across all departments, we do support that functionality. However, your marketing operations team chooses which types of messages to store in Archiver. If you have any further suggestions or questions, please don't hesitate to reach out to us. We're committed to continuously improving your experience with Archiver.
nicolette P.
reservation agent
Aviation & Aerospace, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 15, 2023

"great "

Overall: amazing

Pros: easy to use features great for finding important past info to assist our guests

Cons: wish the dates would go back further ao we can serach for older emails or a search bar for spefic subject

Vendor Response

By Sageflo on August 17, 2023
Thanks for your review! We're happy to hear that looking up messages in Archiver helps you to better assist your guests. The period of time that messages are stored is decided by your corporate team. We can share with them your feedback regarding the storage period. Archiver also does allow you to search for messages by subject line and other filters. We will reach out to you separately with more details!
Martha H.
Reservation Agent
Airlines/Aviation, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 18, 2023

"Awesome Archiver!"

Overall: Over all to see emails sent to customer quickly has been so helpful!

Pros: Search is easy and quick. Resending is very smooth too.

Cons: Calendar and searches that are old could be faster to use calendar...

Casey O.
Reservations Agent
Airlines/Aviation, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 26, 2023

"Archiver is easy to use and a great product"

Pros: Ease of use. Allows me to search for emails guest lose track of.

Cons: It doesn't include archived emails from all departments (ie Customer Care)

Hazel Gayle C.
reservations
Airlines/Aviation, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 18, 2023

"Survey"

Overall: Has been and always reliable

Pros: Being able to track down old emails for when other cannot find

Cons: So far I have nothing that I dislike about it

Chavonn R.
Customer Service
Retail, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 25, 2023

"Review"

Pros: I love that i can see all the information that was sent to customer

Cons: I wish it sent emails as soon as we send to customer

Danielle C.
Customer Care Operations Support Specialist
Consumer Services, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 22, 2023

"Easy"

Overall: It has been an amazing experience with Archiver!

Pros: Archiver has made things so easy! 1-2-3 Done!

Cons: I have no dislikes for Archiver. it has been a great experience.