# ShopTill-e Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShopTill-e the right Multi-Channel eCommerce solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231685/ShopTill-e/reviews --- ShopTill-e 4.9 (19) [View alternatives](https://www.capterra.com/p/231685/ShopTill-e/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ShopTill-e Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alicia D. Owner Retail Used the software for: 2+ years ### "User Review" November 15, 2021 5.0 As a book shop we have thousands of products. The ease of combining the in store retail POS with the online POS is so important. With other systems I essentially had to double job all the time to make sure the products were correct on the website but with this it is very easy. Pros The system works and is easy to get the hang of. If there is a problem or issue the team are super responsive and welcome suggestions. Cons There is always room for improvement with any system but the staff are very receptive to suggestions. Reason for choosing ShopTill-e I found the staff very helpful at Shoptill-e. For me the ability to speak to an actual person is hugely important. Also the POS/website integration is great Review Source ZF Zoe F. Business Owner Retail Used the software for: 1-2 years ### "Our First Year Using ShopTill-e" December 2, 2025 5.0 Overall, ShopTill-e has been an extremely positive move for us, and we’re pleased we chose it. The core functions are strong, it’s staff-friendly, the website and EPOS talk to each other reliably, and the support has been excellent throughout. The system already does a lot very well, and for small to medium independents wanting EPOS + back office + online sales under one roof, it’s a solid, sensible choice. Once the VAT issue is resolved and more reporting options are introduced, ShopTill-e will go from very good to outstanding. I’m confident these developments will come in time. We would happily recommend it to other retailers looking for a joined-up, easy-to-use system with genuinely good support behind it. Pros We’ve been using ShopTill-e for just over a year across EPOS, back office and online sales, and there is a lot to like. The biggest strengths for us are: • The integrated system: Having the EPOS, website and stock all linked together has been a huge benefit. It means our online and in-store inventory stay aligned, promotions flow through easily, and we don’t have to juggle multiple platforms. • Ease of use: Once you’ve had a quick explore, most day-to-day tasks are really straightforward. Product setup, website updates, stock adjustments and running the till are all intuitive. Staff picked it up very quickly. • The card merchant connection: \[sensitive content hidden\] put us in touch with an excellent card merchant, and the integration works smoothly with the till, which has made life much easier. • Customer support: \[sensitive content hidden\] has been consistently responsive, helpful, and patient. He extended our trial period without hesitation and genuinely wants the system to work well for his clients. • Reliable core functions: The EPOS itself is clean and stable, the website sync is dependable, and the layout in the back office is logical once you’re familiar with it. Cons There are a few areas that could be strengthened to make the system even better: • Reporting limitations: We would love more advanced reporting — deeper sell-through analysis, product performance by filters, multi-brand comparisons, seasonal metrics, and more export options for accounting or KPI work. • VAT calculation issues: The biggest current challenge is that our VAT is still being calculated incorrectly within the system reports. Because of this, we can’t rely on those figures for our accounts and have to manually check everything. \[sensitive content hidden\] is aware and has been looking into it, but it’s ongoing. • Accounting integration: We would like to connect our accounting software directly to ShopTill-e, but until the VAT calculations are accurate, that isn’t possible for us. Switched from [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) Clover was great but too limited for fashion retail. Reporting was basic, stock management lacked depth, and it just didn’t scale with the size/variant complexity we deal with. Epos Now wasn't a good experience. Support was inconsistent, charges kept appearing, and the whole system felt clunky and hard to rely on. The sign-up experience and the day-to-day reality didn’t match. We chose ShopTill-e because we needed something transparent, dependable, and genuinely built for retail with solid stock control and an integrated website. ShopTill-e gave us that without the stress or limitations of the previous systems. Review Source UL Umesh L. Operations Manager Retail Used the software for: 1-2 years ### "Excellent EPOS System " September 27, 2021 4.0 Excellent service and support from trial, to implementation to ongoing help, support and development Pros Ability to use in retail as well as online channels, as well as integration with ChannelUnity Cons Nothing until now, most additional requests have been made live Reason for choosing ShopTill-e Integration across different platforms Review Source KH Keith H. Managing Director Retail Used the software for: 2+ years ### "Best Value Multi-platform integration we could find" July 14, 2022 5.0 Easy to use, good value and our online sales have steadily increased since implementing Shoptill-e Pros Having full integration between our instore stock management and online sales has made setting our webstore up fairly quick and the upkeep requires very little work on our end. The major pro for us is the great support we've had from \[SENSITIVE CONTENT\] who has been able to guide us through setup of both the online store and our ePOS systems in store. Whenever there has been an issue or problem that we've come across \[SENSITIVE CONTENT\] has been very quick to help us solve the problem and/or come up with good work-arounds to fit our needs. Cons We have found that the supplier/Purchase Order side of the back office could do with also showing the current stock of a product as this would make making restock purchases a lot quicker. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing ShopTill-e Shoptill-e provided everything we needed in 1 package that was good value for money. Switched from [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) We were looking for a ePOS and eCommerce service that would allow us to have live stock updates between our instore stock and online sales. The options from our previous provider to be able to achieve this were very expensive. Review Source DT Dan T. Manager Retail Used the software for: 2+ years ### "Absolutely Faultless" July 27, 2021 5.0 From day one, i have always found them to be amazingly helpful, nothing is ever too much trouble and they're always on hand to chat you through things if you need help. I can't recommend them enough, they're honestly one of the best companies we have ever dealt with. Pros The front end till system is easy to use for our store staff and the back end epos system is the easiest and best system i have worked with in 25 years of retail, because this seamlessly links with our websites, it has made our life so much easier than our previous system. Cons This system fits our business perfectly so there is literally nothing i would change, the ongoing improvements seem to be one step ahead of us and keep offering more for our money. Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[RetailStore](https://www.capterra.com/p/178395/RetailStore/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing ShopTill-e Everything i asked of ShopTill-e was either available of easily built into the system, they're so easy to deal with which makes the normal nightmare of choosing an Epos system a simple conversation Switched from [RetailStore](https://www.capterra.com/p/178395/RetailStore/) Cybertill didn't offer us the freedom to have one epos system with three websites bolted to it, ShopTill-e instantly said that could create this for us, they did this with ease. Review Source CL Callum L. Director Retail Used the software for: Less than 6 months ### "So glad we made the switch!" October 7, 2022 5.0 The ShopTill-e team could not be more helpful from the demo on day one. Pros We switched from our current seperated POS and website supplier to Shoptill-e due to issues of integration between the two different suppliers. With shoptill-e the one system does both saves lots of hours and lots of headaches! Small features which include gift vouchers automatically being used in store and on line, as well as one place for all inventory and reporting is a game changer. No more paying multiple subscriptions to multiple software supliers, by making the switch we save hundreds a month. Cons Haven't found any yet. Any request we have suggested for anything have simply been implented for us. Reason for choosing ShopTill-e Ease of use and features integrating all systems into one. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) To stop subscriptions to over 5 different softwares, to just one which does it all. Review Source PW Peter W. Artist Arts and Crafts Used the software for: Less than 6 months ### "Peter’s Art Gallery" May 27, 2023 5.0 ShopTill-e has made operating my new web site a dream thank you my introduction to this remarkable piece of software. Pros When I was first introduced to ShopTill-e I was amazed what I was being offered for the price, having used much larger organisations in the past with a large price tag to match it was a breath of fresh air finding this new package. Cons I’m more than happy with the features built into the software, the complete package meets my criteria perfectly. Reason for choosing ShopTill-e The ease of use, the price plan offered and the back-up support team beat other competitors into a cropped hat Review Source CS Carolyn S. Director Retail Used the software for: 6-12 months ### "The best All-in-One Software we have ever used" November 15, 2021 5.0 After having several issues with our old epos system, signing up to Shoptill-e was a game changer for us. This system can do so much for your business and makes a huge impact on moving your business forward. The team at Shoptill-e are so helpful, nothing is a problem and they deal with queries and questions quickly. Pros We like everything about this software! It is easy to use, has alot of functionality and a very helpful and friendly support team. Cons When we first started using this system there were a few little thing which this system didn't do but after talking to the team they soon personalised and added the features for us. Review Source SD Stephen D. Innovation Director Telecommunications Used the software for: 2+ years ### "Increased sales through SEO, from simple but powerful solution " August 4, 2021 5.0 ShopTill-E just sits perfectly inside our business, by providing centralised product management, pricing and stock for online and office based telephone orders. Its simplicity allowed us to grant access to all staff, removing barriers, which streamlined our processing of orders. The real value (in part unexpected) was the boost to online sales and our brand by reaching page 1 of many search engines. We didn't plan for this, or even take any specific steps to achieve, ShopTill-E just did a brilliant job of boosting our ranking from the outset. Pros Beyond the powerful features of ShopTill-E which is very simple to understand and navigate, the SEO meant our website hit page 1 of Google and other search engines very quickly. This resulted in increased revenue and stronger brand awareness without any additional effort. Cons We have complex pricing rules for certain partners with volume discounts which ShopTill-e was 95% of the way there. But we are yet to find a solution that goes the full 100%, so not really a failing. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing ShopTill-e Features, pricing and simplicity. Review Source GE George E. Proprietor Retail Used the software for: 2+ years ### "My first venture into ePOS" April 22, 2023 5.0 Pros I followed a recommendation to ShopTill-e and haven't looked back. The initial hand holding was good and the system is intuitive once you get started. When I got stuck, and I did, the helpline got me back on track easily and quickly. I soon figured out how I wanted to set up the system.Both ePOS and online shops operate from the same data base helping to eliminate double selling. Cons As my stock items changed, there was a tendency for old products to build up in the database. the "Stock Management" section could do with a delete product button. Sometimes the helpline is needed to deal with this. Reason for choosing ShopTill-e Once I started with this I could see that it was going to do what I wanted. Review Source PH Paul H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Pier Auge UK Skin Care online shop" October 4, 2022 5.0 Very good and the people behind the system always very helpful. Great customer service. Pros Just how easy it is to operate especially remotely. Cons Nothing that I can directly point you to Reason for choosing ShopTill-e Great relationship with supplier Review Source HG Hanif G. Director Retail Used the software for: Less than 6 months ### "ShopTill-e Should Be Called "All In One"" August 9, 2021 5.0 What can I say? I wish I had come across this package from ShopTill-e when I 1st looked into integrating my bricks & mortar store into the digital age. It would of saved me a lot of time, financial waste and most of all the stress that comes with setting up this type of system. \[SENSITIVE CONTENT\] & the team at ShopTill-e are available at the end of the phone which is so refreshing. Nothing is to much for the team and as of yet I have not been told its not possible. Pros Where do I start, it does everything written on the label. Inventory, Epos, Website and options to plug into 3rd party platforms & probably a lot more I have not discovered yet. Detailed Demonstration and the easiest listing tools I have come across made the initial start up process simple. The system has been running for a number of months now and no issues due to the software. Any issues were caused by staff and with the help of support were sorted quickly. Cons Honestly, could not fault it. A couple of things that were specific to our business needs, but even those had a work around. Those work arounds are now being looked at in detail to possibly become integrated into the software. What more could you ask for? Alternatives considered [RetailStore](https://www.capterra.com/p/178395/RetailStore/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing ShopTill-e Pricing and the fact it works. Review Source KH Karen H. Manager Retail Used the software for: 1-2 years ### "Excellent Product & Service" November 28, 2022 5.0 Excellent Customer Service, making it very easy to set up & use daily Pros Very easy to upload products and be able to view the listings via categories Cons Nothing we didnt like and any more complicated processes we were helped and talked through by our rep, Chris. Review Source TG TRACEY G. Director Packaging and Containers Used the software for: Less than 6 months ### "MADE OUR TRADE COUNTER LOGISTICALLY BETTER" May 14, 2024 5.0 FOUND IT EASY TO SETUP AND CUSTOMER SUPPORT VERY ATTENTIVE Pros HOW EASY IT IS TO FIND A PRODUCT & TAILOR TO OUR NEEDS Cons NOT SURE THERE IS ANYTHING, IT DOES WHAT IT SAYS ON THE TIN Alternatives considered [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Reason for choosing ShopTill-e CUSTOMER SUPPORT THAT HELPED EVERY STEP OF WAY & ALLOWED A TRIAL PERIOD, WHICH LASTED 5 MINUTES, ONCE I TRIED IT I WAS SOLD. Review Source DW Daniel W. Owner Retail Used the software for: Less than 6 months ### "Great POS & Website" August 17, 2022 5.0 Fantastic, the switch has been great and I look forward to working with ShopTill-e as our business grows and moves forward. Pros The POS is simple and easy to use, the website side has all the basics and easy to get going. The real draw here is the seamless stock sync between in-store and online, especially if like we do your online and in-store share the same inventory. The price for this all in one system is unbelievably great value. The support from \[SENSITIVE CONTENT\] and team has been great. Cons The lack of some features on the website side and having to contact support to make little changes is a slight drawback, and the websites don't look quiet as polished as you may get from other site builders. Switched from [Selro](https://www.capterra.com/p/170206/Multi-channel-Inventory-and-Order-Management/)[Bluepark](https://www.capterra.com/p/196024/Bluepark/) To bring our in-store POS and website to one system. Review Source DF David F. Owner Sporting Goods Used the software for: 1-2 years ### "Epos/Website Software" August 3, 2021 5.0 We now have a presence on Web which we would otherwise not have if it had not been so inexpensive Pros The software is very easy to use and EPOS and website function well, It is easy to add product and \[SENSITIVE CONTENT\] is always on hand if there is a problem. It is very economical to operate and the added bonus is when you add to EPOS system it is also the website. We looked at other alternatives which were many thousands but not really much different. Cons We dont really dislike anything! It does everything that we require. Reason for choosing ShopTill-e Cost Review Source MC Mike C. Owner Retail Used the software for: 6-12 months ### "Retail Solution!" August 12, 2021 5.0 Very good \[SENSITIVE CONTENT\] has been excellent! Pros We were looking for a simple till system to use for our small bike shop This is great as its very simple to upload products, amend them, copy them and sell them. Cons I would like to see a misc product we could change the title of the product - this is handy to have a generic code and change the name When you put 2 items in the basket of the same name/SKU it add's it together - I often want to sell 1 item at full price and 1 at half price, this puts them together so it cannot be done Reason for choosing ShopTill-e Simple to use Friendly Staff Great price Review Source KB Kelvin B. Managing Director Retail Used the software for: Less than 6 months ### "Swap over to shop till-e" May 18, 2022 5.0 we are able to move forward with a fresh look at the e-commerce site also we can swap and change at the click of a button Pros the ease with which we can add and delete products, also to change the website around etc Cons none at the moment its a breath of fresh air Reason for choosing ShopTill-e n/a Review Source SJ Samantha J. Director Retail Used the software for: 6-12 months ### "Excellent" September 26, 2022 5.0 Pros Integrating stock in store & on the website Cons None so far that I've discovered. 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