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RAY is a property and tenant management SaaS platform offering a range of features that provide digital solutions for real estate and property management operations. RAY's features include property management, leasing & invoicing, a property marketplace, viewing & booking requests, inspections, visitor admission management, maintenance management & issue reporting, delivery management, dues & online payments, space booking, announcements, push notifications, communication channels, and more.
Provider
RAY Labs
Located In
Lebanon
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
In Person, Live Online, Documentation, Videos
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Residential developments, gated compounds, holiday homes, co-working spaces, business clusters, club houses, property managers, property management companies, & real estate companies.
Content Source: RAY
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RAY Reviews
Pros
Have been using Ray app as part of my offerings at Vives Compound, and it is very user friendly and the support team keeps improving the app and add useful features.
It offered a full mobile app solution to our tenants and staff, with lots of useful features to help automate and organize our operations in a modern way.
Cons
Lack of availability to have multiple-sites under one brand name. From my understanding, they are currently working on this feature.
From the end user side, in the facility booking section the unit number is missing.
"Best Real Estate SaaS Solution "
Overall: Very professional and ease of implementation
Pros: Ease of use, professional team development and flexibility to change
Cons: Financial data better to be on your own servers
Vendor Response
"Ray Connects the BDD community! "
Overall: Ray connects the community on so many different levels (through the feed feature on a fun and personal level) and through insights on a professional level. It makes all of our services and shared spaces accessible to anyone at any time and helps us promote and sell addtional services. Our favorite feature is the book space feature that helps the community easily book meeting rooms and shared spaces along with the report an issue feature that ensures we offer the best quality service to all of our tenan and manage requests internally!
Pros: The feed feature along with the report and issue feature and the book space as well. It is easy to use both for our users and our teams internally!
Cons: We have too many intergrated softwares into the app, wish Ray could add features that would replace them!
Vendor Response
"Some Features for Improvements are Required"
Overall: Improving by the assistance of Firas and then Aleen
Pros: Follow up and assistance done by Aleen :)
Cons: Prefer to have less manual work and more automation.
Vendor Response
"Evaluating the collaboration between AUB and RAY "
Overall: My overall experience with ray is excellent. The employees are good listeners, open to comments, and problem fixers. And the application is very user friendly, with a good display. I am happy with the collaboration between RAY and AUB.
Pros: What I like most about RAY is that it is very user friendly. The display, the way the application works and the way it integrates with the user helps the user to understand its use better. In addition to that, the communication between AUB and the employee at RAY is very good. The employee is always there to listen, and fix all the comments directly. This is making the work much easier on me. Not to forget that, the employees I contact and communicate with are very open to all my comments, I directly find my comments solved.
Cons: The only problem I am facing is related mainly to our community at AUB and not to RAY directly, is that I am unable to attract a high number of users. That's a problem I want to solve and find a way to attract more users from the AUB community to use the application.
Vendor Response
"Feedback for Ray"
Pros: The app has been very useful in facilitating our daily operations. It enables us to monitor our clients' bookings and transactions effectively, and the dashboard presents the data in an easily understandable format, which helps us reduce administrative tasks. Overall, we are highly satisfied with the app's performance and the exceptional support rendered by the Ray team. Their responsiveness to our needs has been commendable.
Cons: Nothing so far. The app has been very useful in facilitating our daily operations. It enables us to monitor our clients' bookings and transactions effectively, and the dashboard presents the data in an easily understandable format, which helps us reduce administrative tasks. Overall, we are highly satisfied with the app's performance and the exceptional support rendered by the Ray team. Their responsiveness to our needs has been commendable.
Vendor Response
