# RAY Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RAY the right Real Estate Property Management solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231711/RAY/reviews --- RAY 4.6 (24) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RAY Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon H. S. Marketing Manager Real Estate Used the software for: 1-2 years ### "Best Real Estate SaaS Solution " October 31, 2023 5.0 Very professional and ease of implementation Pros Ease of use, professional team development and flexibility to change Cons Financial data better to be on your own servers Review Source Response from RAY Labs November 1, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. KM Kim M. Senior Growth Manager Real Estate Used the software for: 2+ years ### "Ray Connects the BDD community! " October 31, 2023 5.0 Ray connects the community on so many different levels (through the feed feature on a fun and personal level) and through insights on a professional level. It makes all of our services and shared spaces accessible to anyone at any time and helps us promote and sell addtional services. Our favorite feature is the book space feature that helps the community easily book meeting rooms and shared spaces along with the report an issue feature that ensures we offer the best quality service to all of our tenan and manage requests internally! Pros The feed feature along with the report and issue feature and the book space as well. It is easy to use both for our users and our teams internally! Cons We have too many intergrated softwares into the app, wish Ray could add features that would replace them! Reason for choosing RAY Ray's CMS is easy to use and it has all the features we need to ensure the best experience for our large community! Review Source Response from RAY Labs November 1, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. RE Ramzi E. Senior Marketing Coordinator Oil & Energy Used the software for: 6-12 months ### "Some Features for Improvements are Required" September 20, 2023 3.0 Improving by the assistance of Firas and then Aleen Pros Follow up and assistance done by Aleen :) Cons Prefer to have less manual work and more automation. Review Source Response from RAY Labs September 21, 2023 Thank you for taking the time to review RAY, we appreciate your feedback. We will be using your valuable insight to make the necessary improvements. NS Nabil S. Head of product and technology Hospitality Used the software for: 2+ years ### "Ray supporting a smart hotel " October 31, 2023 5.0 It is a very pleasant and productive collaboration Pros It offered a full mobile app solution to our tenants and staff, with lots of useful features to help automate and organize our operations in a modern way. The solution was integrated in real-time with our engine and the orchestration was state of the art. The modularity and dynamism of Ray solution expanded our vision and it is definitely a high added value to our offering Cons Nothing to say here, they know what they are doing Review Source Response from RAY Labs November 1, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. SR Suzan R. Alumni Relations Officer Education Management Used the software for: 2+ years ### "Evaluating the collaboration between AUB and RAY " December 8, 2023 4.0 My overall experience with ray is excellent. The employees are good listeners, open to comments, and problem fixers. And the application is very user friendly, with a good display. I am happy with the collaboration between RAY and AUB. Pros What I like most about RAY is that it is very user friendly. The display, the way the application works and the way it integrates with the user helps the user to understand its use better. In addition to that, the communication between AUB and the employee at RAY is very good. The employee is always there to listen, and fix all the comments directly. This is making the work much easier on me. Not to forget that, the employees I contact and communicate with are very open to all my comments, I directly find my comments solved. Cons The only problem I am facing is related mainly to our community at AUB and not to RAY directly, is that I am unable to attract a high number of users. That's a problem I want to solve and find a way to attract more users from the AUB community to use the application. Review Source Response from RAY Labs January 8, 2024 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. TR Therese R. Coordinator Government Relations Used the software for: 6-12 months ### "Feedback for Ray" November 1, 2023 5.0 Pros The app has been very useful in facilitating our daily operations. It enables us to monitor our clients' bookings and transactions effectively, and the dashboard presents the data in an easily understandable format, which helps us reduce administrative tasks. Overall, we are highly satisfied with the app's performance and the exceptional support rendered by the Ray team. Their responsiveness to our needs has been commendable. Cons Nothing so far. The app has been very useful in facilitating our daily operations. It enables us to monitor our clients' bookings and transactions effectively, and the dashboard presents the data in an easily understandable format, which helps us reduce administrative tasks. Overall, we are highly satisfied with the app's performance and the exceptional support rendered by the Ray team. Their responsiveness to our needs has been commendable. Review Source Response from RAY Labs November 2, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. JN Jean N. General Manager Real Estate Used the software for: 2+ years ### "Best community and Tenant platform " November 6, 2023 5.0 Have been using Ray app as part of my offerings at Vives Compound, and it is very user friendly and the support team keeps improving the app and add useful features. Pros Helps us provide our services in most efficient manner. And it helps us reach customer satisfaction by reducing room for mistakes. Cons Nothing. Its an amazing app, will recommend it to all. Reason for choosing RAY The support User friendly Low cost Low risk pricing strategy Review Source Response from RAY Labs November 8, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. HF Haytham F. IT Manager Hospitality Used the software for: 2+ years ### "Great Software!" October 31, 2023 5.0 Pros Ray is very awesome software and it did really help us in terms of connecting the tenants with the Management, Reception, Maintenance and other teams. Cons Nothing to be mentioned as cons at this point as Ray Team helps always implementing new features. Review Source Response from RAY Labs November 1, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. JC Jim C. Associate Director Real Estate Used the software for: 1-2 years ### "Very useful product at a reasonable cost" September 17, 2023 4.0 Pros In a constantly evolving property management market, having our own app at a reasonable cost, where our management team can interact with all our tenants while providing access to all information related to their lease is what we liked most about RAY. Cons The current product is very good and very useful to all parties and has a lot of potential to grow and evolve with a room for improvement. Review Source Response from RAY Labs September 19, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Osama O. IT manager Commercial Real Estate Used the software for: 2+ years ### "Albustan" November 23, 2023 4.0 Pros Easy to use and manage Good comments from application users Cons Some features are not available which we understand Review Source Response from RAY Labs November 28, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. GN Giovana N. Leasing Director Hospitality Used the software for: 1-2 years ### "Excellent service" November 30, 2023 5.0 Pros Their permanent support towards us, and constant improve. Cons I have no comments so far. However, is always good to make the app to be more practical. Review Source Response from RAY Labs December 4, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. MI Mohamad I. CFO Commercial Real Estate Used the software for: 2+ years ### "Veteran review" November 16, 2023 5.0 Pros Seamless experience, very intuitive and user friendly app. Great UI/UX feel. No glitches or slow processing Cons I had a very positive experience using RAY Review Source Response from RAY Labs November 28, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. SC Sukrit C. COO Commercial Real Estate Used the software for: 2+ years ### "Excellent Team" November 9, 2023 5.0 Pros On the mark team, always responsive and prompt. Cons None that I can come across, customer service is to the point. Review Source Response from RAY Labs November 10, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. AR Adam R. Co-Founder CFO Hospitality Used the software for: 2+ years ### "Customizable to you Needs" November 7, 2023 5.0 Pros We were able to completely customize Ray to our needs at Cohort. Not only were we able to integrate Ray with our own software stack, we also were able to add new functionality to the platform with Rays assistance. Cons Not many to be honest. I would like to see for features roll out but that will come with scale and has been increasing recently. Review Source Response from RAY Labs November 10, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. AT Ahmad T. Product Manager Hospitality Used the software for: 1-2 years ### "Ray Review" October 31, 2023 4.0 Pros The smooth journey of the user inside the app. Cons The experience of connecting and chatting with the users. Review Source Response from RAY Labs November 1, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. We are exploring further the possibility of your requested integration and will update you accordingly. GKP Gopal Krishna P. Planning and Development Manager Government Administration Used the software for: 2+ years ### "A Comprehensive & Dependable Solution" January 29, 2024 5.0 Good features and capabilities offerred. Pros Gret Customer Support and a Robust White-Labeled Platform/Application Cons We have not encountered any major issues. Review Source Response from RAY Labs January 31, 2024 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. GM Ghada M. Park and Community Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Professional Service" January 4, 2024 4.0 Pros A great community management platform. Easy instructions on what to do. Great communication throughout the entire process. Cons I cannot think of any negatives to my experience with the company Review Source Response from RAY Labs January 8, 2024 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. DM Danielle M. Chief Operating Officer Facilities Services Used the software for: 2+ years ### "RAY Application" December 12, 2023 5.0 Pros Facilitates our daily workflow, keeping track of all leads. Cons Nothing specific, everything is good and we are coordinating with the technical team directly in case of any enhancement/issue. Review Source Response from RAY Labs January 8, 2024 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. FR Fazil R. Facility Coodinator Real Estate Used the software for: 6-12 months ### "User Review" September 18, 2023 4.0 Pros Visitor Management,facility Booking and Report Issue. It is easy to use and very helpful for daily management of facilities. Cons From the end user side, in the facility booking section the unit number is missing. Also needs to be added easy printing option for CMS user for the booking section. (To get the report of weekly or monthly bookings). Review Source Response from RAY Labs September 19, 2023 Thank you for taking the time to review RAY. The insight you provided is valuable to us and we will be using it to make the necessary improvements. A member of our team will be in touch with you shortly to discuss this further. OS Omar S. CEO Hospitality Used the software for: 2+ years ### "Hospitality Community App" November 22, 2023 5.0 Pros The ability to provide our hotel guests and other community members optionality and flexibility in how they use our product as a hotel brand. The Ray platform is a big part of our customer journey. Cons Lack of availability to have multiple-sites under one brand name. From my understanding, they are currently working on this feature. Review Source Response from RAY Labs November 23, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. MR Mackram R. Partner Computer Software Used the software for: 2+ years ### "Amazing team driving a great product" November 30, 2023 5.0 Pros Team availability and their technical knowledge that makes working with them smooth Cons Their old subscription external integration was complex, luckily their new beta one resolves all of that Review Source Response from RAY Labs December 4, 2023 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. RI Rimal I. Community Relations Manager Facilities Services Used the software for: 2+ years ### "Highly Recommended" June 24, 2021 5.0 Awesome team and excellent support :) Pros RAY helped us digitize our clients' experience. It's an easy-to-use software from both ends Admin and user. I highly recommend it since it helps process automation, cash flow management, and data tracking. Cons whatever features we needed were worked on and developed :) Review Source MK Mohan K. Facility Coordinator Commercial Real Estate Used the software for: Less than 6 months ### "Important App for Busy Life" September 26, 2023 4.0 Pros Can reach for everything required to related fields in our daily using device mobile easliy and instantly. User friendly. Cons May not be so effective in emergency cases to be responded. Review Source Response from RAY Labs September 28, 2023 Thank you for taking the time to review RAY. We appreciate your feedback. The insight you provided is valuable to us and we will be using it to make the necessary improvements. sZ sarah Z. Head of Marketing Real Estate Used the software for: 2+ years ### "Good review" December 6, 2023 5.0 Pros Easy to communicate with, professional team. Cons The product can be more flexible and better adapted to each company's needs. Review Source Response from RAY Labs January 8, 2024 Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. Similar Products Featured ## Related categories [Commercial Property Management](https://www.capterra.com/commercial-property-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.