# RAY Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is RAY the right Real Estate Property Management solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/231711/RAY/reviews

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RAY

4.6 (24)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of RAY

Ease of use

4.8

Customer Service

4.9

## Showing most helpful reviews

Showing 1-24 of 24 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Simon H. S.  
Marketing Manager  
Real Estate  
Used the software for: 1-2 years

### "Best Real Estate SaaS Solution "

October 31, 2023

5.0

Very professional and ease of implementation

Pros

Ease of use, professional team development and flexibility to change

Cons

Financial data better to be on your own servers

Review Source

Response from RAY Labs

November 1, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

KM

Kim M.  
Senior Growth Manager  
Real Estate  
Used the software for: 2+ years

### "Ray Connects the BDD community! "

October 31, 2023

5.0

Ray connects the community on so many different levels (through the feed feature on a fun and personal level) and through insights on a professional level. It makes all of our services and shared spaces accessible to anyone at any time and helps us promote and sell addtional services. Our favorite feature is the book space feature that helps the community easily book meeting rooms and shared spaces along with the report an issue feature that ensures we offer the best quality service to all of our tenan and manage requests internally!

Pros

The feed feature along with the report and issue feature and the book space as well. It is easy to use both for our users and our teams internally!

Cons

We have too many intergrated softwares into the app, wish Ray could add features that would replace them!

Reason for choosing RAY

Ray's CMS is easy to use and it has all the features we need to ensure the best experience for our large community!

Review Source

Response from RAY Labs

November 1, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

RE

Ramzi E.  
Senior Marketing Coordinator  
Oil & Energy  
Used the software for: 6-12 months

### "Some Features for Improvements are Required"

September 20, 2023

3.0

Improving by the assistance of Firas and then Aleen

Pros

Follow up and assistance done by Aleen :)

Cons

Prefer to have less manual work and more automation.

Review Source

Response from RAY Labs

September 21, 2023

Thank you for taking the time to review RAY, we appreciate your feedback. We will be using your valuable insight to make the necessary improvements.

NS

Nabil S.  
Head of product and technology  
Hospitality  
Used the software for: 2+ years

### "Ray supporting a smart hotel "

October 31, 2023

5.0

It is a very pleasant and productive collaboration

Pros

It offered a full mobile app solution to our tenants and staff, with lots of useful features to help automate and organize our operations in a modern way. The solution was integrated in real-time with our engine and the orchestration was state of the art. The modularity and dynamism of Ray solution expanded our vision and it is definitely a high added value to our offering

Cons

Nothing to say here, they know what they are doing

Review Source

Response from RAY Labs

November 1, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

SR

Suzan R.  
Alumni Relations Officer  
Education Management  
Used the software for: 2+ years

### "Evaluating the collaboration between AUB and RAY "

December 8, 2023

4.0

My overall experience with ray is excellent. The employees are good listeners, open to comments, and problem fixers. And the application is very user friendly, with a good display. I am happy with the collaboration between RAY and AUB.

Pros

What I like most about RAY is that it is very user friendly. The display, the way the application works and the way it integrates with the user helps the user to understand its use better. In addition to that, the communication between AUB and the employee at RAY is very good. The employee is always there to listen, and fix all the comments directly. This is making the work much easier on me. Not to forget that, the employees I contact and communicate with are very open to all my comments, I directly find my comments solved.

Cons

The only problem I am facing is related mainly to our community at AUB and not to RAY directly, is that I am unable to attract a high number of users. That's a problem I want to solve and find a way to attract more users from the AUB community to use the application.

Review Source

Response from RAY Labs

January 8, 2024

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

TR

Therese R.  
Coordinator  
Government Relations  
Used the software for: 6-12 months

### "Feedback for Ray"

November 1, 2023

5.0

Pros

The app has been very useful in facilitating our daily operations. It enables us to monitor our clients' bookings and transactions effectively, and the dashboard presents the data in an easily understandable format, which helps us reduce administrative tasks. Overall, we are highly satisfied with the app's performance and the exceptional support rendered by the Ray team. Their responsiveness to our needs has been commendable.

Cons

Nothing so far. The app has been very useful in facilitating our daily operations. It enables us to monitor our clients' bookings and transactions effectively, and the dashboard presents the data in an easily understandable format, which helps us reduce administrative tasks. Overall, we are highly satisfied with the app's performance and the exceptional support rendered by the Ray team. Their responsiveness to our needs has been commendable.

Review Source

Response from RAY Labs

November 2, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

JN

Jean N.  
General Manager  
Real Estate  
Used the software for: 2+ years

### "Best community and Tenant platform "

November 6, 2023

5.0

Have been using Ray app as part of my offerings at Vives Compound, and it is very user friendly and the support team keeps improving the app and add useful features.

Pros

Helps us provide our services in most efficient manner. And it helps us reach customer satisfaction by reducing room for mistakes.

Cons

Nothing. Its an amazing app, will recommend it to all.

Reason for choosing RAY

The support User friendly Low cost Low risk pricing strategy

Review Source

Response from RAY Labs

November 8, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

HF

Haytham F.  
IT Manager  
Hospitality  
Used the software for: 2+ years

### "Great Software!"

October 31, 2023

5.0

Pros

Ray is very awesome software and it did really help us in terms of connecting the tenants with the Management, Reception, Maintenance and other teams.

Cons

Nothing to be mentioned as cons at this point as Ray Team helps always implementing new features.

Review Source

Response from RAY Labs

November 1, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

JC

Jim C.  
Associate Director  
Real Estate  
Used the software for: 1-2 years

### "Very useful product at a reasonable cost"

September 17, 2023

4.0

Pros

In a constantly evolving property management market, having our own app at a reasonable cost, where our management team can interact with all our tenants while providing access to all information related to their lease is what we liked most about RAY.

Cons

The current product is very good and very useful to all parties and has a lot of potential to grow and evolve with a room for improvement.

Review Source

Response from RAY Labs

September 19, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

Osama O.  
IT manager  
Commercial Real Estate  
Used the software for: 2+ years

### "Albustan"

November 23, 2023

4.0

Pros

Easy to use and manage Good comments from application users

Cons

Some features are not available which we understand

Review Source

Response from RAY Labs

November 28, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

GN

Giovana N.  
Leasing Director  
Hospitality  
Used the software for: 1-2 years

### "Excellent service"

November 30, 2023

5.0

Pros

Their permanent support towards us, and constant improve.

Cons

I have no comments so far. However, is always good to make the app to be more practical.

Review Source

Response from RAY Labs

December 4, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

MI

Mohamad I.  
CFO  
Commercial Real Estate  
Used the software for: 2+ years

### "Veteran review"

November 16, 2023

5.0

Pros

Seamless experience, very intuitive and user friendly app. Great UI/UX feel. No glitches or slow processing

Cons

I had a very positive experience using RAY

Review Source

Response from RAY Labs

November 28, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

SC

Sukrit C.  
COO  
Commercial Real Estate  
Used the software for: 2+ years

### "Excellent Team"

November 9, 2023

5.0

Pros

On the mark team, always responsive and prompt.

Cons

None that I can come across, customer service is to the point.

Review Source

Response from RAY Labs

November 10, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

AR

Adam R.  
Co-Founder CFO  
Hospitality  
Used the software for: 2+ years

### "Customizable to you Needs"

November 7, 2023

5.0

Pros

We were able to completely customize Ray to our needs at Cohort. Not only were we able to integrate Ray with our own software stack, we also were able to add new functionality to the platform with Rays assistance.

Cons

Not many to be honest. I would like to see for features roll out but that will come with scale and has been increasing recently.

Review Source

Response from RAY Labs

November 10, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

AT

Ahmad T.  
Product Manager  
Hospitality  
Used the software for: 1-2 years

### "Ray Review"

October 31, 2023

4.0

Pros

The smooth journey of the user inside the app.

Cons

The experience of connecting and chatting with the users.

Review Source

Response from RAY Labs

November 1, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. We are exploring further the possibility of your requested integration and will update you accordingly.

GKP

Gopal Krishna P.  
Planning and Development Manager  
Government Administration  
Used the software for: 2+ years

### "A Comprehensive & Dependable Solution"

January 29, 2024

5.0

Good features and capabilities offerred.

Pros

Gret Customer Support and a Robust White-Labeled Platform/Application

Cons

We have not encountered any major issues.

Review Source

Response from RAY Labs

January 31, 2024

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

GM

Ghada M.  
Park and Community Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Professional Service"

January 4, 2024

4.0

Pros

A great community management platform. Easy instructions on what to do. Great communication throughout the entire process.

Cons

I cannot think of any negatives to my experience with the company

Review Source

Response from RAY Labs

January 8, 2024

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

DM

Danielle M.  
Chief Operating Officer  
Facilities Services  
Used the software for: 2+ years

### "RAY Application"

December 12, 2023

5.0

Pros

Facilitates our daily workflow, keeping track of all leads.

Cons

Nothing specific, everything is good and we are coordinating with the technical team directly in case of any enhancement/issue.

Review Source

Response from RAY Labs

January 8, 2024

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

FR

Fazil R.  
Facility Coodinator  
Real Estate  
Used the software for: 6-12 months

### "User Review"

September 18, 2023

4.0

Pros

Visitor Management,facility Booking and Report Issue. It is easy to use and very helpful for daily management of facilities.

Cons

From the end user side, in the facility booking section the unit number is missing. Also needs to be added easy printing option for CMS user for the booking section. (To get the report of weekly or monthly bookings).

Review Source

Response from RAY Labs

September 19, 2023

Thank you for taking the time to review RAY. The insight you provided is valuable to us and we will be using it to make the necessary improvements. A member of our team will be in touch with you shortly to discuss this further.

OS

Omar S.  
CEO  
Hospitality  
Used the software for: 2+ years

### "Hospitality Community App"

November 22, 2023

5.0

Pros

The ability to provide our hotel guests and other community members optionality and flexibility in how they use our product as a hotel brand. The Ray platform is a big part of our customer journey.

Cons

Lack of availability to have multiple-sites under one brand name. From my understanding, they are currently working on this feature.

Review Source

Response from RAY Labs

November 23, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

MR

Mackram R.  
Partner  
Computer Software  
Used the software for: 2+ years

### "Amazing team driving a great product"

November 30, 2023

5.0

Pros

Team availability and their technical knowledge that makes working with them smooth

Cons

Their old subscription external integration was complex, luckily their new beta one resolves all of that

Review Source

Response from RAY Labs

December 4, 2023

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

RI

Rimal I.  
Community Relations Manager  
Facilities Services  
Used the software for: 2+ years

### "Highly Recommended"

June 24, 2021

5.0

Awesome team and excellent support :)

Pros

RAY helped us digitize our clients' experience. It's an easy-to-use software from both ends Admin and user. I highly recommend it since it helps process automation, cash flow management, and data tracking.

Cons

whatever features we needed were worked on and developed :)

Review Source

MK

Mohan K.  
Facility Coordinator  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Important App for Busy Life"

September 26, 2023

4.0

Pros

Can reach for everything required to related fields in our daily using device mobile easliy and instantly. User friendly.

Cons

May not be so effective in emergency cases to be responded.

Review Source

Response from RAY Labs

September 28, 2023

Thank you for taking the time to review RAY. We appreciate your feedback. The insight you provided is valuable to us and we will be using it to make the necessary improvements.

sZ

sarah Z.  
Head of Marketing  
Real Estate  
Used the software for: 2+ years

### "Good review"

December 6, 2023

5.0

Pros

Easy to communicate with, professional team.

Cons

The product can be more flexible and better adapted to each company's needs.

Review Source

Response from RAY Labs

January 8, 2024

Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.

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