# Aladdin Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Aladdin the right CMMS solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231824/Aladdin/reviews --- Aladdin 4.3 (18) [View alternatives](https://www.capterra.com/p/231824/Aladdin/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Aladdin Ease of use 4.3 Customer Service 4.3 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FK Faheem K. Senior Manager Value Chain Excellence Food & Beverages Used the software for: 2+ years ### "CMMS for Small to Medium Manufacturing Companies with Good Value for Money" March 6, 2021 4.0 Overall very satisfied with our experience with Aladdin from selection, customization, configuration and ongoing use for four years. The implementation and deployment of the system is successful delivering significant improvement in the maintenance management. Pros Software is very easy to use and is built with screen similar to webpages. Elements on pages are hyperlinked to other functions /modules and moving between different modules is very easy and simple. The workflows are simple and customizable. The interfaces / pages are simple and only show the information that is required to do the work thus not overwhelming the user. The team is very capable and is able to customize the solution as per the requirements form us. I have worked with multiple implementations of different software within supply chain, I found Aladdin team as one of the best that I have worked with. Their ability to understand the requirement and implement is commendable. One such example is the scheduling module, which easily stands out vs any other software that were evaluated. The module shows the information related to the availability of resources based on their work schedule and already assigned work. It has drag and drop interface to schedule the workorder, there is color coding to show overbooking and out of normal working time assignment to resources. The ease of access of records is also a feature I would like to highlight. From within assets module one can see the history of the work that has been done in the past, each record is a hyperlink which can take to the details of the work order. These are examples, there is much more to the software which is not possible to cover in this short review. Cons The preventive maintenance module can be improved further. Although it fulfils the basic requirements however the workflow can be improved further. The system is cloud based and loading of the system is sometimes slower than what you would expect. Reason for choosing Aladdin Value for Money, ability to customise, local support in UAE. Switched from [MAPCON](https://www.capterra.com/p/33168/MAPCON/) Previous system wsa not easy to use with lower skill base team was not able to use it despite multiple efforts. Review Source Response from SGE March 10, 2021 Dear Faheem, Thank you for taking the time to review us. We highly appreciate your well detailed feedback. We are delighted to know how pleased you are with Aladdin and our support team. At Aladdin, we believe in providing the best service to our customers. We have also noted your feedback on the preventive maintenance module and the loading down. We will include these in our quarterly software updates. Kind regards Aladdin SGE Team GL Gaetan L. Coporate Director Technical Services Human Resources Used the software for: 2+ years ### "Aladdin Software is a great product." February 8, 2021 5.0 By using Aladdin Software! I fix most of my issue that i have in my operation: Asset of our properties. Control work load of my employees and preventive maintenance schedule more.... Almost in one click i can get more information now. Pros Aladdin software is user friendly, It is the perfect product for my maintenance team. The asset management and preventive maintenance are very impressive, This what i was looking for.. Cons As per i have many properties, the negative side of it, is i can not get all data on one dashboard (I need to download on each site). During the process, it was difficule due to the time to down laod all informations and mistake on the template. Most probably, i will next time take all inclusive with data entry. Alternatives considered [DimoMaint](https://www.capterra.com/p/134729/DIMO-Maint/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing Aladdin Presentation of the product was attractive to me and the most important it was covering the needed of my organization. Review Source Response from SGE February 9, 2021 Dear Gaetan, Thank you for taking the time to review us. We highly appreciate it. We have noted on your feedback of wanting to see all your data on one dashboard. We are currently working on an upgrade of Aladdin where this will be solved. We will keep you updated. Kind regards Aladdin SGE Team HM Hudayfa M. Administrative Officer Education Management Used the software for: 2+ years ### "My Review" February 18, 2021 3.0 Pros \-Easy to Use -Many Options -Good reporting tools Cons \-Few missing features, like bulk adding of pictures -Slow -Need to report new features or changes on the system clearly Review Source Response from SGE February 23, 2021 Dear Hudayfa, Thank you for taking the time to review us. We appreciate your feedback. We are sorry to hear that you were not aware of our new features and upgrades. We conduct customer networking events twice a month, during which, the upgrades and features are discussed in detail. We'll make sure you're invited for our March sessions. We have also noted on your other issues and will include them for our future upgrades. At Aladdin, we are constantly working to improve our customer experience. So, please feel free to share any other feedback you may have. Kind regards Aladdin SGE Team aK abhilash K. biomedical engineer Hospital & Health Care Used the software for: 2+ years ### "good cmms" March 4, 2022 4.0 meets the requirements but needs more improvement for to use as a CMMS Pros support from the technical team and simplicity to use Cons bugs and errors which are happening after new deployment Reason for choosing Aladdin best price which it meets the requirements for the CMMS Review Source Response from SGE March 8, 2022 Dear Abhilash, Thank you for taking the time to review us. We appreciate your feedback. We are pleased to know that you're happy with our software. Can you please send us more details regarding the features you're looking for and we would be happy to look into it. Kind regards Aladdin SGE Team MWT Muhammad Waseem T. Laboratory supervisor Hospital & Health Care Used the software for: 6-12 months ### "Aladin Requester Review" March 16, 2021 4.0 Till now its fine few suggestion like to add as per my experience whenever there is auto upgrade of mobile phone the application need to reinstall again .similarly there is not option to monitor instruments PPM records and POP up messages for any planned maintenance due. Pros It is very good software for the clinical point of view we can keep record of all the instruments in the lab with traceability. Cons instruments service request can be generated with few steps can follow up and to get a final report through email are good features. Review Source Response from SGE March 18, 2021 Dear Waseem, Thank you for taking the time to review us. We appreciate your feedback. We are pleased to know that you're happy with our software. We have also noted your feedback on auto-upgrades and pop-up messages for PPM activities. Can you please send us more details on this via email? Alternatively, you can also get in touch with our support team regarding the same. Look forward to hear from you. Kind regards Aladdin SGE Team SM SHUSHANTH M. Engineering Coordiantor Hospitality Used the software for: 2+ years ### "User friendly software" November 11, 2020 5.0 Good Pros The feature are very use to understand and use Cons A complete inclusive report generating system not available. Review Source Response from SGE November 12, 2020 Dear Shushanth, Thank you for taking the time to review us. We appreciate your feedback! Currently, in Aladdin, we have templated reports based on key user requirements. We are, however, looking at an overhaul of our dashboards and reports, and have added to our roadmap for upgrades for next year. Meanwhile, we would be happy to hear more about your requirements in order to include that in our software development. Regards Aladdin SGE Team ML Marc L. EM Hospital & Health Care Used the software for: 2+ years ### "Aladdin Feedback" November 10, 2020 4.0 easy to use but will be better if a face to face training with minimal attendee can be facilitated by the local/main department who acquired and "owns" the app. Pros ease of use can be used not only for medical equipments can also be used for generic facility equipments Cons none so far I just find that the staff needs more training For those new staff: training For old staff: quick refresher Review Source Response from SGE November 11, 2020 Dear Marc, Thank you for taking the time to review us. We appreciate your feedback. With regards to training, due to the current situation of the pandemic, we have adapted to online training for the time being. We run free online trainings for our AMC customers every month. However, if you would like to discuss a face-to-face training, please let us know or reach out to your dedicated account manager to discuss the options available. Kind regards Aladdin SGE Team HA Hamzeh A. Maintenance Project Name Facilities Services Used the software for: 1-2 years ### "Amazing CMMS" September 28, 2020 5.0 Aladdin gave us the ability to be engaged with every small issue at remote sites, tracking all tasks (corrective and preventive) anywhere and at anytime. Pros This product is absolutely easy to use. Cons Dashboard should be more fixable (i.e. Layout) Review Source Response from SGE November 11, 2020 Dear Hamzeh, Thank you for your kind review. We're delighted to know you find our software amazing! We have noted on your feedback on the dashboard, and we assure you that we have identified the dashboard improvements as part of our Road Map going forward. Regards Aladdin SGE JV JINO V. Biomed Engineer Hospital & Health Care Used the software for: 1-2 years ### "Accuracy & Flexibility" November 10, 2020 4.0 Good Pros The work flow tracking keeps a high accuracy and wide range of information collection, processing makes its easy for report generating. Cons Hope the software validation is not proper. Review Source Response from SGE November 11, 2020 Dear Jino, Thank you for taking the time to review us. We appreciate your feedback and are pleased to know that you're happy with Aladdin. Could you please tell us more about your issue with software validation so we can help you get it sorted? Kind regards Aladdin SGE Team TB Tamer B. Service manager Medical Devices Used the software for: 6-12 months ### "review till this moment" November 16, 2020 4.0 Pros \* comprehensive, upgradable and flexible, real-time interaction between requesters, crew and admin. Cons The web responds slowly sometimes, it would be better if larger documents can be attached, Review Source Response from SGE November 17, 2020 Dear Tamer, Thank you for taking the time to review us. We appreciate your feedback! We are constantly reviewing the optimization of our software using different web browsers. However, uploading larger documents sometimes slows down the web browser. We would be happy to discuss more about your particular requirement. Please send us more details so we can work to improve your experience. Kind regards Aladdin SGE Team SM Syed M. Laboratory technologist Hospital & Health Care Used the software for: 6-12 months ### "Everyday user" March 7, 2021 5.0 Pros The user friendly interface and no hidden features. Cons Notifications are not very clear. It should eleborate what actions are taken upon my request. Review Source Response from SGE March 14, 2021 Dear Syed, Thank you for taking the time to review us. We appreciate your feedback. We have noted on your feedback about the notifications feature and will include these in our quarterly software updates. Kind regards Aladdin SGE Team SS Syed S. Lab Manager Medical Devices Used the software for: 2+ years ### "Alladin" April 21, 2021 3.0 Pros The app allows you to log the service request through image, video and voice note. Cons The completion of the service request doesn't show on the app. Review Source Response from SGE April 25, 2021 Dear Syed, Thank you for taking the time to review us. We have noted your feedback of notifications on completed tasks and have informed our development team to look into it. Please feel free to share any feedback that you may have. Kind regards Aladdin SGE Team HM Heinrich M. Engineering Coordinator Food Production Used the software for: 1-2 years ### "Asset Management " November 10, 2020 5.0 Aladdin Asset Management is one of the software which very helpful to our company. I can check and verify the company asset easily and get all the details. And if I encounter problem, the account manager and customer service is very easy to contact to assist us. They always give us training so we are updated to the software. Pros Aladdin Asset Management is very helpful to our company to check and verify our company asset and even transferring of assets to our affiliates. I can easily get the report and track where is the assets. Cons I cannot say that the software is difficult to use but maybe they can improve for the user to make more easier. Review Source Response from SGE November 12, 2020 Dear Heinrich, Thank you for taking the time to review us. We appreciate your detailed feedback. We have noted on your issue of user experience and have informed our Development team to look into improving it. Kind regards Aladdin SGE Team OS Oliver S. Maintenance Engineer Food Production Used the software for: 1-2 years ### "Aladdin Asset Management" November 10, 2020 4.0 Pros Very useful in tracking asset. Great help in identifying assets and location as well as price value. Easy to use even in mobile application I can put all the details of the machine. Cons I do not use much software unless there is a new and moving machine. Adhesive of tag is weak. Review Source Response from SGE November 12, 2020 Dear Oliver, Thank you for taking the time to review us. We appreciate your feedback. We have noted on the issue of tag adhesive and will ensure to improve it. Kind regards Aladdin SGE Team MS Muhammad S. Laboratory Technologist Hospital & Health Care Used the software for: 1-2 years ### "Good to use" March 7, 2021 4.0 Pros Assign, when there is error on analyzer. Cons I am using to assign a complaint of analyzer if any problem on it, for smooth workflow and taging. Review Source Response from SGE March 14, 2021 Dear Saeed, Thank you for taking the time to review us. We appreciate your feedback. Please feel free to share with us if you have any queries. Kind regards Aladdin SGE Team AD Arslan D. Lab technologist Hospital & Health Care Used the software for: 6-12 months ### "Great" March 7, 2021 4.0 Very good Pros User friendly software easy to use and have every required function Cons Nothing. Everything is going really well Review Source Response from SGE March 14, 2021 Dear Arslan, Thank you for taking the time to review us. We appreciate your feedback. We are happy to know that you're highly satisfied with our software and hope to provide you with even better service in the future. Kind regards Aladdin SGE Team SJ Sanjay J. Finance Manager Hospitality Used the software for: Less than 6 months ### "Aladdin\_Asset Management Software" February 1, 2021 5.0 Nice software and I recommend to use Pros Really Amaze with functionality of the software. It is easy to use. Cons Only the Vinyl printer makes some issues. Or else, rest everything is fine. Review Source Response from SGE February 3, 2021 Dear Sanjay, Thank you for taking the time to review us. We appreciate your feedback. We have noted on your issue of the vinyl printer. Please share with us more details so we can look into it. Kind regards Aladdin SGE EA ESEOHE A. LABORATORY TECHNOLOGIST Hospital & Health Care Used the software for: I used a free trial ### "ALADDIN REVIEW" March 17, 2021 5.0 GREAT Pros THE ALADDIN SOFTWARE IS EASY TO USE FOR MY FACILITY Cons THE ALADDIN SOFTWARE NEEDS MORE IMPUTED FEATURES Review Source Response from SGE March 18, 2021 Dear Eseohe, Thank you for taking the time to review us. We appreciate your feedback. We are pleased to know that you're happy with our software. Can you please send us more details regarding the features you're looking for and we would be happy to look into it. 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