# Vergic Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Vergic Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/231828/Vergic/alternatives --- # Vergic Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vergic ## What is Vergic? Offer Live Chat to your customers. Vergic is a digital customer engagement platform that improves the customer experience and revenue in digital channels by acting on customer behavior, value and journey and selects the most efficient channel for each interaction. The platform allows brands and organizations to engage with customers through AI/BOT supported messaging and collaboration tools such as: - Live chat - Chatbots - Co-browsing - Video chat - Analytic rule engine - Messaging ## What is Vergic used for? [Lead Management](https://www.capterra.com/lead-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €35 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vergic?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.puzzel.com/uk&name=Vergic) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vergic 4.5 (4) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €35 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.6 (87) Value For Money 5.0 (3) Value For Money 4.6 (59) Customer Service 5.0 (4) Customer Service 4.7 (65) ## Vergic alternatives [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Highest Rated [4.8 (5)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting price $25.00 Per User, Per Month [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.3 (90)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Starting price $249.00 Per User, Per Month [Learn More](https://www.capterra.com/p/131274/Sprinklr-Platform/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Vergic 74 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Track and manage schedules and meetings via an integrated calendar Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more For the intention to be used by developers Geographic location of visitors determines behavior of the software Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Form to collect visitor contact information when live chat isn't available A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Chat with your counterparts over the video in real time Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 5.0 (3) Basic €35.00 Per User,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ Salesforce B2B Commerce](https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/)[ Puzzel](https://www.capterra.com/p/192554/Puzzel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JG John G. Senior Directot Accounting ### "Excellent Experience and VFM" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 13, 2021 Excellent - there are many Chat tools available, bur Vergic is far superior to others we looked at and that I have used in the past. Pros Very easy to use and designed by operational experts that understand customer service. The Chat Bot is easy to use. Development an deployment is easy. Excellent Account Management - the team work with you and are a valued partner. Cons Nothing missing - there are a number of activities that will enhance the product. Reasons for choosing Vergic VFM and product features. Vergic had all the features of the other products, but were far more cost effective. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sofia M. Servicecentermedarbetare Real Estate ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 12, 2021 We are happy with it! Whenever there is a problem it is always fixed very quickly. Pros What I like the most is that it is so simple to use once you are working in the chat. It is easy for everyone to find the canned responses and to learn how to work in the program. Cons Since we communicate with our customers in both Swedish and English all changes have to be made on two different pages in order for the customers see on both the changes on both the Swedish and the English page. This leads to that I have to make all changes twice. It would be easier if I go to a canned response and can see both the swedish and the english version in one place or be able to change the times we are open in just one place and not two. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Alexander R. System Administration / Business analyst Government Administration ### "Versatile, powwfull communication and automation plattform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2021 Great developers, agile and fast release og requested features Pros Plattform independent videochatt, co-browsing, functionality for setting up and collecting data, seamlesss integration between human agent and chattbot agent, swedish NLU language support. Cons OOB integration with Microsoft products/ecosystem Switched from [IBM Watson OpenScale](https://www.capterra.com/p/201354/IBM-Watson-Openscale/) IBM not GDPR compliant, lack of swedish language support. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marcus S. Business Developer Government Administration ### "Easy to use ,customizable customer service platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2021 I'm very happy with this product. It lowers the workload from our serviceworkers and lowers the wait time for our customers. Pros As the title describes, The Vergic Engage platform is a fast implemented, fully customizable chat, bot and automation platform. We handle aproximately 3000+ requests each month with high satisfaction-index from our citizens. I'm able to help more than one customer at the time and I am not bound to a physical office. I'm able to work from anywhere with a higher capacity than with a Phone. The chatbot has been helping us for over a year. First an integrated external bot-pöatform and now the buildt in bottrainer platform. The bot has a high confidence rate and helps ut with over 1000 dialogs per month. Cons I would like the notifications from the software to be able to notify me when I'm on the move. I could see the benefits of an phoneapp that would make it possible for me our assistans to move around without the computer and still be notified. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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