# Viafoura Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Viafoura the right Live Chat solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231840/Viafoura-Community-Building-Suite/reviews --- Viafoura 4.8 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Viafoura Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard C. Director, Digital Services Media Production Used the software for: 6-12 months ### "Supercharged user engagement" August 25, 2021 5.0 My experience with Viafoura has been overwhelmingly positive. Their account reps and managers reach out to us regularly to help us with challenges or show us new ways to use their products. I highly recommend their products to any publisher hoping to add community engagement to their sites. Pros The implementation of this product, as well as the moderation features, make Viafoura a wonderful solution for reintroducing user conversations on our Web sites. We are a local media provider and publish scores of stories every day. We had given up on commenting and live chats because of limited time available to moderate those conversations, but the AI and human moderation offered by Viafoura has made this a viable option for us again. We still review the user comments each day but without this proactive moderation offered by Viafoura, we wouldn't have moved forward. Also, the AI seems to become smarter over time as we manually override its choices. Cons Early in the deployment the AI moderation was still learning and more local moderation was needed. But in the past few months we have been able to scale back the time we devote to moderation. A production-ready mobile app SDK would be great as well! Review Source MM Mike M. Product Manager Sports Used the software for: 2+ years ### "Two minutes for Roughing!" May 17, 2021 5.0 Viafoura help us ensure things are always running smoothly within Sportsnet.ca's commenting community, a place which -- given the naturally polarizing nature of the subject matter -- can be quite, er, "spirited" at times. Their moderation workflow allows us to see where some users may be stepping over the line and in need of a few minutes in the penalty box, to see the sports metaphor through. Beyond that, the customer support is top-notch and the roadmap of new features we can benefit from in the future is very robust. Pros Although we thankfully don't utilize it as much as other sites may need to, the incremental ban functionality is extremely valuable and helps us maintain decorum within the comment threads on our news articles. Cons Haven't come across anything that feels truly lacking or problematic. Review Source FH Fran H. Project manager Marketing and Advertising Used the software for: 2+ years ### "Viafoura fits to our business" September 26, 2019 4.0 In our case, we need to offer users a ratings and comments platform in a large number of pages (more than 3 million pages) , administrator moderation, integration with a third party identity management platform, business owners could manager their comments, etc... Pros It is a flexible and configurable software, it makes easy the integration in different ways (frontend, api,...) and the offer a good customer service. Cons Maybe the administration application could be structured in a more usable way, but in general the software covers all the expected funcionalities with quality. Alternatives considered [SAP Customer Data Cloud](https://www.capterra.com/p/227342/SAP-Customer-Data-Cloud/)[LoginRadius](https://www.capterra.com/p/134171/LoginRadius/) Reason for choosing Viafoura They offered the most accurate offer to our requirements Review Source KB Kattia B. Digital Editor Newspapers Used the software for: 1-2 years ### "The best tool to moderate comments " September 24, 2019 5.0 The ViaFoura moderation system helps to build a loyal digital community that interacts, thinks and discusses without offenses. Pros ViaFoura adds value to our subscription-based business model. This tool allows us to increase engagement, subscriptions and retention rates of readers. ViaFoura makes it easy to eliminate offensive and defamatory comments. It allows us to keep a community of readers away from xenophobia, discrimination based on gender or origin because we can moderate comments and avoid inappropriate words. Cons I haven\`t negative observations about this software. Review Source Response from Viafoura October 1, 2019 Thank you so much Kattia! NE Niels E. Product Owner Newspapers Used the software for: 2+ years ### "ViaFoura" June 30, 2021 4.0 Pros Easy to use as a user and provides a lot of insights as a product manager. Cons For us the migrating to V3 was hard because of the custom features we've build in. Review Source PR Penny R. GateHouse Media Media Production Used the software for: 2+ years ### "A company that truly partners with you" August 22, 2019 5.0 Pros Viafoura has been a true partner with us for many years. They have rolled out several features that were custom to our setup, and have excellent customer support. Cons They have been a little slow to deliver on some new products. Review Source ES Erica S. Senior editor Newspapers Used the software for: 2+ years ### "Commenting platform" September 21, 2019 5.0 Pros AI integration streamlined comment moderation process. Cons Bulk moderating comments was clunky. Analytics dashboard was clunky and could have provided richer data. Review Source RC Ridhima C. Project Manager Architecture & Planning Used the software for: Less than 6 months ### "Enhances your level of connectiveness" July 7, 2021 5.0 Pros Easy to run and works with all the major platforms . Customer Service is helpful and quick to reply . The spam filter almost never misses . Cons There isn't much room for customization and for leaving notes. Review Source FC Felipe C. Digital Subscriptions Coordinator Newspapers Used the software for: 2+ years ### "Time saving commenting solution" September 21, 2019 5.0 Pros Very easy to filter out non-approved comments Cons Not that easy to calculate return on investment Review Source Similar Products Featured ## Related categories [Community](https://www.capterra.com/community-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.