# VoiceAnalytics Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VoiceAnalytics Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/231860/VoiceAnalytics --- # VoiceAnalytics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VoiceAnalytics ## What is VoiceAnalytics? VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls. ## What is VoiceAnalytics used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €22 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoiceAnalytics?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://xdroid.com&name=VoiceAnalytics) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoiceAnalytics 4.8 (6) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €22 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (6) Ease Of Use 4.3 (3,603) Value For Money 5.0 (4) Value For Money 4.2 (2,658) Customer Service 4.8 (5) Customer Service 4.3 (2,766) ## VoiceAnalytics alternatives Highest Rated [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/231860/VoiceAnalytics/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Multi-Channel Communication 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Sentiment Analysis 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Audio Capture 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record audio or import/upload audio files Automatic Transcription 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Use AI to convert voice into text automatically Customer Experience Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Email Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps VoiceAnalytics 50 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Record audio or import/upload audio files Distribute/route/connect calls Use AI to convert voice into text automatically Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Track and report on all incoming and outgoing calls Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Organize and group data or items based on various criteria Track and manage adherence to policies for any service, product, process, or supplier Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Compliant with HIPAA, which sets standards for sensitive patient data protection Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Identify different languages Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Systematic evaluation of various aspects of a project or service to prevent defects or issues Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Enables users to search, access, and retrieve information from the system's database without needing technical assistance or support Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Analyze, correct, and monitor speech for transcriptions or recordings Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 5.0 (4) Free Trial Basic €22.00 Per User,Per Month Value for money 5.0 (4) 5.0 Based on 4 reviews ## Integrations [ Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)[ CentOS Linux](https://www.capterra.com/p/229026/CentOS-Linux/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KG Karla G. Capacitaciones Leisure, Travel & Tourism ### "Más que una herramienta, un acompañamiento" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2025 Mi experiencia ha sido muy buena, no solo por la herramienta en sí, sino también por el acompañamiento del equipo. Desde el inicio me guiaron paso a paso, resolvieron mis dudas y se aseguraron de que aprovecháramos todas las funciones. Se siente que no estás solo, que hay alguien pendiente de que realmente consigas resultados. Eso hace que la experiencia sea mucho más completa y cercana. Pros Me gusta mucho que detecta de forma automática frases clave en las llamadas, eso me ahorra muchísimo tiempo. También los reportes son bastante claros y fáciles de interpretar, lo cual ayuda a la toma de decisiones. Cons Al principio cuesta un poco adaptarse y entender bien todas las funciones. No es complicado, pero sí requiere paciencia y práctica. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FR FERNANDO R. COORD. DE CAPACITACIÓN Leisure, Travel & Tourism ### "COMENTARIOS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2025 Bastante buena, ya que se puede realizar un análisis más a profundidad, es muy amigable la plataforma. Pros La rapidez con la que genera la información en cuestión de gráficos, el análisis a profundidad que se puede hacer por agente y dicho análisis puede ser desde lo general hasta lo particular. Cons Se cambian las palabras al momento de que se transcribe la llamada, no se pueden descargar las llamadas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DT david t. Sales Manager Insurance ### "Xdroid review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 27, 2022 Overall very good - looking forward to some more trainign that they are providing Pros The ability to quickly access the data and for the staff to access their performance live Cons The ability to go to low level specifics about how a call is scored - this was ore difficult that I imagined Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2022 Thank you for your review David! We would be more than happy to provide more training. ST Sharron T. Head of HR & Compliance Financial Services ### "In time, will provide great insight." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 27, 2022 From being very sceptical initially, I am beginning to see the benefit VoiceAnalytics can provide. Pros The user interface is great for the agents to see their performance. The agent and customer emotions are really helpful. Cons Very difficult and time consuming to programme to achieve desired results, particularly in this industry if you have no skill set in this area. Once we have honed all the areas and made the correct adjustments, we will start to make real progress. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sinead M. sales Insurance ### "agent review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 14, 2022 Pros easy to use and helpful to keep track of where you are up to. Cons its finds some words harder to learn. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2022 Thank you for your review, we are happy you find our solution helpful. JB Jozsef B. Head of digital channels support and dev. dept. Banking ### "the biggest innovation in contact center quality assurance in the last 10 years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2021 xDroid’s solution automatically analyzes the speech-recordings of all (100%) of Inbound/Outbound calls, based on customized parameters or keywords, in order to spot quality or efficiency issues and/or identify best practices. Due to the efficiency of the automation, numerous new control/development use cases can be defined. Results can be immediately fed-back to bankers and/or their superior & embedded into their training for improved productivity, customer satisfaction, lower churn and extra sales. Feedback can be both absolute/relative to peers or own past performance. Pros Before the system is introduced QA was a sample based (1-3 %) manual call monitoring, channeled into incentives & training with retroactive controll (~1-2 weeks feedback cycle after actual call made) with high manuality, using numerous systems Now, with xDroid VA we have a 100% sampling: no missed issue or development potential Real-time, truly personalized feedback and the controll & feedback are in in one single system Cons the introduction took longer than planned due to the limitations of the current voice recording system, but the support team was helpful and supportive throughout Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 6, 2021 Hi Jozsef, Thanks for sharing your positive experience, your review and satisfaction mean the world to us! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)