# eTrusted Experience Feedback Solution Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eTrusted Experience Feedback Solution Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/231906/eTrusted --- # eTrusted Experience Feedback Solution Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eTrusted Experience Feedback Solution ## What is eTrusted Experience Feedback Solution? Invite your customers to give feedback where it is most important to you. Connect eTrusted with your systems and receive feedback holistically across your customer journey. eTrusted has been designed from the ground up as a standardized and scalable SaaS platform for real-time customer feedback. How eTrusted can help you: \* Automatic collection of feedback at every touchpoint \* Easy management of feedback across all touchpoints \* Leverage real-time feedback \* visible online reputation ## What is eTrusted Experience Feedback Solution used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eTrusted Experience Feedback Solution?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.trustedshops.co.uk&name=eTrusted Experience Feedback Solution) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eTrusted Experience Feedback Solution 4.5 (15) VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (15) Ease Of Use 4.3 (3,607) Value For Money 3.9 (12) Value For Money 4.2 (2,662) Customer Service 4.6 (13) Customer Service 4.3 (2,770) ## eTrusted Experience Feedback Solution alternatives [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (262)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/231906/eTrusted/alternatives/) ## FAQs about eTrusted Experience Feedback Solution Overview ### Which roles and teams benefit most from eTrusted Experience Feedback Solution? eTrusted Experience Feedback Solution is most used by e-commerce, marketing, and customer experience teams that track reviews, optimize digital journeys, and strengthen online trust. CRM and digital project leaders use it to improve retention and campaign performance, while executives, administrators, and technical teams monitor feedback trends, integrations, and operational service quality. Answer based on 15 reviews Overview ### What company size and industries is eTrusted Experience Feedback Solution built for? eTrusted Experience Feedback Solution is built for enterprise organizations and large online shops, with 47% of reviewers from enterprises, followed by 27% midsize and 27% small businesses. It appears most often in Insurance at 20%, then Computer Software at 13% and Cosmetics at 7%, primarily for customer experience. Answer based on 15 reviews Features and Usability ### What are the key features of eTrusted Experience Feedback Solution? eTrusted Experience Feedback Solution offers feedback management, survey and poll management, and multi-channel data collection for collecting responses across touchpoints. It also includes customizable forms, templates, and branding, plus real-time analytics, reporting, and trend analysis. Additional features include NPS survey structure, sentiment analysis, tagging, alerts, and third-party integrations. Integrations ### Which third-party tools and platforms does eTrusted Experience Feedback Solution integrate with? eTrusted Experience Feedback Solution integrates with Adobe Commerce, Gambio, Jimdo, OXID eShop, PrestaShop, Salesforce Platform, Shopify, Shopware, Wix, WooCommerce, and Zendesk Suite. These catalog integrations cover ecommerce, CRM, website builder, and support platforms, giving the product broad compatibility across common business systems. Getting Started and Support ### What training and onboarding options does eTrusted Experience Feedback Solution offer? eTrusted Experience Feedback Solution provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars can cover key topics for groups, documentation offers written reference material, and videos provide self-paced learning support. Getting Started and Support ### What customer support options does eTrusted Experience Feedback Solution offer? eTrusted Experience Feedback Solution provides email/help desk, FAQ/forum, knowledge base, and phone support. No reviewer feedback about support experience is available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Negative Feedback Management 3.9 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Feedback Management 4.7 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics 3.7 (6) 33.33% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Surveys & Feedback 4.2 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Customizable Forms 4.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Customizable Templates 4.6 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements eTrusted Experience Feedback Solution 27 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Get Advice We can help you find the software with the features you need. Features 4.2 (15) 4.2 Based on 15 reviews ## Pricing Value for money 3.9 (12) ### Starting price Free trial not available Value for money 3.9 (12) 3.9 Based on 12 reviews ## Integrations [ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Jimdo](https://www.capterra.com/p/170179/Jimdo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (13) 4.6 Based on 13 reviews ## User reviews Overall rating 4.5 Based on 15 reviews Filter by rating 5(10) 4(4) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Giovanni F. General Manager Furniture ### "Trusted è una valida garanzia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 24, 2022 Pros Fiducia e garanzia per aumentare la reputazione del nostro negozio, grazie a Trusted è possibile e si gestisce tutto comodamente dal pannello di controllo fornito dall'azienda Cons L'inegrazione ha richiesto piu del previsto ma alla fine è andato tutto bene Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reasons for choosing eTrusted Experience Feedback Solution Entravo in una rete fideleizzata di neogozi Trusted e ai miei clienti viene offerta una garanzia sull'acquisto Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VG Victoria G. CEO Textiles ### "Etrusted a good software but expensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 14, 2022 Pros Etrusted it's really complete but in this moment exist another software less expensive and with the same features. Cons The monthly cost is high compared to other similar softwares. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sara M. Delivery, Associate Human Resources ### "Real reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 18, 2022 Pros Finally real opinion from real customers. The page is quite easy to use, available in many languages. Shops owners can reply to customers since they can verify their company's profile. They also have a special trust mark to identify the best shops. Cons I did not find anything that needs to be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RT Rodrigo T. Software Engineer Computer Software ### "Muy buen software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 16, 2022 Pros Muy intuitivo y fácil de usar. La implementación fue sencilla y estaba muy bien documentado. Cons Por el momento no he encontrado nada negativo Switched from [Feedbackly](https://www.capterra.com/p/142140/Feedbackly/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Elena B. Software engineer Computer Software ### "Sitio de referencia sobre tiendas online de confianza" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 14, 2022 Pros Te permite tener un listado de tiendas seguras dónde comprar, y la puntuación de otros usuarios sobre ella Cons La comunicación con ellos es un poco lenta Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VE Veronica E. Administrativo Government Administration ### "Un producto muy cuidado" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2022 Las opiniones que recogemos nos permiten detectar incidencias y vulnerabilidades en nuestro servicio para poder mejorar, pero lo mejor es que al tener una puntuación positiva y verificada visible en nuestra web, da fiabilidad a futuros clientes. Pros La implementación en la página web fue muy fácil a través de su API, ya que está muy bien documentada y nuestras dudas fueron rápidamente resueltas a través de su servicio de atención al cliente, aun requiriendo asistencia técnica. La información que ofrecen a través del Dashboard de eTrusted (su plataforma online) es súper completa. Además, nos fue relativamente sencillo integrarlo en nuestros flujos de marketing. Cons El TrustBadge tarda un poco en cargar, lo que causaba que hubiera un ligero salto en nuestro html. Finalmente lo solucionamos tocando estilos CSS en nuestro site. Switched from [Sage HR](https://www.capterra.com/p/128705/SageHR/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Manuel B. Senior Manager CRM Online Retail Automotive ### "eTrusted is worth a recommendation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2022 Pros Its a stable and scalable tech platform with easy to use backend and features. Cons There are missing features like reporting and export functions as well as customizable forms and email templates without need of eTrusted customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PQ Paula Q. Desarrolladora web Program Development ### "Muy satisfecho " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2022 Pros Hemos podido integrarlo en nuestro site tal y como queríamos a través de su API. La API está muy bien documentada y el soporte técnico que ofrecen es muy bueno. Cons Su “trustbadge” viene con estilos predefinidos y no es muy personalizable, pero con un poco de CSS se puede mejorar alguna cosa. Aunque el soporte técnico es muy bueno, a veces se demoran unos días en responder. Switched from [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Alternatives considered [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Matthias T. Referent Digitales Marketing Utilities ### "Einfache Bedienung" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 18, 2022 Einfaches Bedienung & Integration Pros Einfache Bedienbarkeit, Bewertungen nur durch Einladungen Cons Bisher keine Nachteile der Software erkennbar Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Michael H. Digital Marketing Insurance ### "Useful tool to improve ratings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 11, 2022 Pros Easy to use, automated processes, you can send users to different plattforms. Cons The reporting is a bit limited but new features are coming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/231906/eTrusted/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.