# eTrusted Experience Feedback Solution Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eTrusted Experience Feedback Solution the right Customer Experience solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231906/eTrusted/reviews --- eTrusted Experience Feedback Solution 4.5 (15) [View alternatives](https://www.capterra.com/p/231906/eTrusted/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eTrusted Experience Feedback Solution Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Responsable projets digitaux & innovaton Cosmetics Used the software for: 2+ years ### "Ecommerce experience feedback solution" January 21, 2022 4.0 Pros Easy implementation : only few month Easy to use Cons No customization Reporting and email notifications Alternatives considered [Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/) Review Source Giovanni F. General Manager Furniture Used the software for: Less than 6 months ### "Trusted è una valida garanzia" November 24, 2022 5.0 Pros Fiducia e garanzia per aumentare la reputazione del nostro negozio, grazie a Trusted è possibile e si gestisce tutto comodamente dal pannello di controllo fornito dall'azienda Cons L'inegrazione ha richiesto piu del previsto ma alla fine è andato tutto bene Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing eTrusted Experience Feedback Solution Entravo in una rete fideleizzata di neogozi Trusted e ai miei clienti viene offerta una garanzia sull'acquisto Review Source Younes E. E-commerce manager Packaging and Containers Used the software for: 2+ years ### "Bad solution compared with competitors" May 8, 2022 1.0 If you are looking for a service that can help you to manage the customer's feedback, I recommend you to analysis more options, probably you will have the best service and best prices. Pros Once the tool is integrated, you don't need anything more to start to use it for many years. Cons Compared with other similar services: - Very high prices. - Customer service. - Less flexibility. Review Source SS Sven S. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Great partner to grow with!" May 9, 2022 4.0 We are extremely happy to partner up with Trusted Shops as mentioned above. Of course good reviews from our customers is a marketing asset itself. So it was pretty important to get a professional and known plattform as Trusted Shops. Since the onboarding the quantitiy and the quality of the reviews just improved compared to our different plattform before. Pros The software had almost all the needed features. It was the great partnership and communication that stood out. We had great contact persons who were very engaged to get everything lined up for us to reach our goals. There had to be done so many adjustments made due to our company organisation and we almost never got a denied by them. They also contributed with great ideas and work arounds. Cons Unfortunately we are still missing some kind of alerting when getting negative reviews. Instead we have to look manually into the Control Center and filter all negative reviews. Also we are missing the feature of blurred names. Since the reviews are public, it would be nice to get real names blurred. Review Source SM Stefanie M. Customer Journey Analyst Insurance Used the software for: 2+ years ### "Super helpful for your e-commerce to build customers trust" April 12, 2022 5.0 Overall an easy to use software that helps in building reputation on several levels and on top very friendly support staff. :-) Pros Easy to use even without automation. Reliable and structured. Perfect feature is the reputation manager, that allows to mangage Google and TP platform invites as well. Easy widget setup for the website Cons Missing a real time reporting / dashboard / BI type analytics that can be shared with a click throughout the organisation. E.g. ratings over time, conversion etc. with standard filter options. Review Source VE Veronica E. Administrativo Government Administration Used the software for: 2+ years ### "Un producto muy cuidado" August 14, 2022 5.0 Las opiniones que recogemos nos permiten detectar incidencias y vulnerabilidades en nuestro servicio para poder mejorar, pero lo mejor es que al tener una puntuación positiva y verificada visible en nuestra web, da fiabilidad a futuros clientes. Pros La implementación en la página web fue muy fácil a través de su API, ya que está muy bien documentada y nuestras dudas fueron rápidamente resueltas a través de su servicio de atención al cliente, aun requiriendo asistencia técnica. La información que ofrecen a través del Dashboard de eTrusted (su plataforma online) es súper completa. Además, nos fue relativamente sencillo integrarlo en nuestros flujos de marketing. Cons El TrustBadge tarda un poco en cargar, lo que causaba que hubiera un ligero salto en nuestro html. Finalmente lo solucionamos tocando estilos CSS en nuestro site. Review Source MB Manuel B. Senior Manager CRM Online Retail Automotive Used the software for: 1-2 years ### "eTrusted is worth a recommendation" August 8, 2022 5.0 Pros Its a stable and scalable tech platform with easy to use backend and features. Cons There are missing features like reporting and export functions as well as customizable forms and email templates without need of eTrusted customer service. Review Source MH Michael H. Digital Marketing Insurance Used the software for: Less than 6 months ### "Useful tool to improve ratings" July 11, 2022 5.0 Pros Easy to use, automated processes, you can send users to different plattforms. Cons The reporting is a bit limited but new features are coming. Review Source SM Sara M. Delivery, Associate Human Resources Used the software for: 6-12 months ### "Real reviews" September 18, 2022 4.0 Pros Finally real opinion from real customers. The page is quite easy to use, available in many languages. Shops owners can reply to customers since they can verify their company's profile. They also have a special trust mark to identify the best shops. Cons I did not find anything that needs to be improved. Review Source VG Victoria G. CEO Textiles Used the software for: I used a free trial ### "Etrusted a good software but expensive" October 14, 2022 4.0 Pros Etrusted it's really complete but in this moment exist another software less expensive and with the same features. Cons The monthly cost is high compared to other similar softwares. Review Source BG Bernd G. Mitarbeiter DV Insurance Used the software for: 2+ years ### "Gute Zusammenarbeit" June 7, 2022 5.0 Pros Die Markenbekanntheit von Trusted Shops. Cons Es gibt keine Cons. Wir sind vollstens zufrieden. Review Source RT Rodrigo T. Software Engineer Computer Software Used the software for: 2+ years ### "Muy buen software" September 16, 2022 5.0 Pros Muy intuitivo y fácil de usar. La implementación fue sencilla y estaba muy bien documentado. Cons Por el momento no he encontrado nada negativo Review Source PQ Paula Q. Desarrolladora web Program Development Used the software for: 1-2 years ### "Muy satisfecho " August 6, 2022 5.0 Pros Hemos podido integrarlo en nuestro site tal y como queríamos a través de su API. La API está muy bien documentada y el soporte técnico que ofrecen es muy bueno. Cons Su “trustbadge” viene con estilos predefinidos y no es muy personalizable, pero con un poco de CSS se puede mejorar alguna cosa. Aunque el soporte técnico es muy bueno, a veces se demoran unos días en responder. Alternatives considered [Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/) Review Source MT Matthias T. Referent Digitales Marketing Utilities Used the software for: Less than 6 months ### "Einfache Bedienung" July 18, 2022 5.0 Einfaches Bedienung & Integration Pros Einfache Bedienbarkeit, Bewertungen nur durch Einladungen Cons Bisher keine Nachteile der Software erkennbar Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Review Source EB Elena B. Software engineer Computer Software Used the software for: Less than 6 months ### "Sitio de referencia sobre tiendas online de confianza" September 14, 2022 5.0 Pros Te permite tener un listado de tiendas seguras dónde comprar, y la puntuación de otros usuarios sobre ella Cons La comunicación con ellos es un poco lenta Review Source Similar Products Featured ## Related categories [Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.