--- title: "Uptok Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Uptok Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/231919/Uptok/" page_type: "product" language: "en" --- # Uptok Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Uptok ## What is Uptok? Video Chat for E-Commerce Offer 1-on-1 video sessions to high-intent shoppers on your ecommerce store. Conduct live demos, suggest products and offer discounts—all in one seamless experience. The session stays connected from page to page across the site. With Shopify app, suggest products and offer private discount codes during sessions. On busy days, assist shoppers in a queue. During slow hours, greet serious shoppers to offer help. Our algorithm ensures maximum face-time, either way. ## What is Uptok used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Video Marketing](https://www.capterra.com/video-marketing-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Uptok?[Manage this product listing](https://www.g2.com/products/uptok/claim_requests/new?auto=true) ## Uptok Overview Updated September 2026 AI summary Uptok provides small businesses with live chat and video capabilities to support customer engagement and experience initiatives. Operating as a cloud-based solution, it combines core chat and messaging features with optional CRM integration, making it suitable for teams seeking to connect with customers in real time and manage interactions through a web-based platform. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Uptok 5.0 (1) VS. [### SMS Reviews](https://www.capterra.com/p/184068/Outreach/) [4.7 (15)](https://www.capterra.com/p/184068/Outreach/#reviews) Starting Price $99.99 Flat Rate, Per Month Starting Price $99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (15) Value For Money 5.0 (1) Value For Money 4.6 (11) Customer Service 5.0 (1) Customer Service 4.5 (11) ## Uptok alternatives [Online Live Chat](https://www.capterra.com/p/140387/Online-Live-Chat/) [4.8 (4)](https://www.capterra.com/p/140387/Online-Live-Chat/#reviews) Starting price $4.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140387/Online-Live-Chat/) Highest Rated [SwiftSales](https://www.capterra.com/p/204413/Swift-Chat/) [5.0 (2)](https://www.capterra.com/p/204413/Swift-Chat/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204413/Swift-Chat/) [Live Help Messenger](https://www.capterra.com/p/127270/Live-Help-Messenger/) [1.7 (3)](https://www.capterra.com/p/127270/Live-Help-Messenger/#reviews) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/127270/Live-Help-Messenger/) [Click2Magic](https://www.capterra.com/p/266199/Click2Magic/) [5.0 (1)](https://www.capterra.com/p/266199/Click2Magic/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266199/Click2Magic/) ## FAQs about Uptok Overview ### What company size and specific industries is Uptok built for? Uptok is designed for Shopify store owners and businesses selling high-involvement, luxury, experiential, and personalized products. It also fits design centers, consultative purchase teams, B2B sales organizations, and companies handling multi-SKU orders. The target includes retailers and sales teams that sell complex or considered purchases. Features and Usability ### What are the key features of Uptok? Uptok offers CRM, customer database, lead generation, and customer experience management for managing contacts and sales activity. It also includes chat and messaging, live chat, video support, and community management features for real-time customer communication and engagement. Integrations ### Which third-party tools and platforms does Uptok integrate with? Uptok connects natively to 6 ecommerce platforms: Adobe Commerce, BigCommerce, Shopify, Squarespace, Wix, and WooCommerce. These integrations cover major storefront and site-building tools used for online selling and website management. Getting Started and Support ### What customer support options does Uptok offer? Uptok provides Email/Help Desk and Chat support. No reviewer feedback about support experience is available in the catalog data, so the available support channels can only be stated directly without insight into response times, helpfulness, or common user frustrations. ## Features AI summary Based on 6,967 Customer Experience reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Uptok includes **Chat/Messaging**, which gives teams a direct way to connect with visitors and respond to questions as they come in. However, it does not include **Real-Time Notifications** or **Multi-Channel Communication**. Its support for **Chat/Messaging** helps businesses maintain active customer conversations, answer inquiries faster, and build stronger interactions during the buying process. Customer Database 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Customer Experience Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Lead Generation Manage the process of attracting and converting business prospects into leads Live Chat Ability to chat online in real time Uptok 7 features ### All Features - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Chat: Ability to chat online in real time - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $99.99 Flat Rate,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent YS Yury S. Coo Apparel & Fashion ### "Great Company " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2024 Pros Love Uptok! It's been amazing for connecting with our customers right when they need us, making our support feel personal and immediate. The team was fantastic with onboarding and super available for support, ensuring we were fully set up and ready to go. Highly recommend! Cons Nothing uptok is very easy to use and the team is great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.