--- title: "Livegenic Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Livegenic Software - reviews, pricing plans, popular comparisons to other Insurance products and more." source_url: "https://www.capterra.com/p/231941/Livegenic/" page_type: "product" language: "en" --- # Livegenic Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Livegenic ## What is Livegenic? Our mission lies in simplifying and improving everyday life for our clients, solving problems through interactive communication enabled by innovative technology. Simply put – we are always with our customers – seeing what they see! Our flagship product slogan “See what the customer sees”, reflects our determination to work as closely as possible with our clients, solving their problems on the spot, as it were. Find out more here:www.livegenic.com ## What is Livegenic used for? [Insurance](https://www.capterra.com/insurance-agency-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/)[Inspection](https://www.capterra.com/inspection-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Livegenic?[Manage this product listing](https://www.g2.com/products/livegenic/claim_requests/new?auto=true) ## Livegenic Overview Updated September 2026 AI summary Livegenic supports organizations of all sizes in managing claims, field operations, and remote inspections through a suite of tools spanning claims processing, live streaming, and remote support. Its platform combines workflow automation, document and customer management, and real-time data capabilities, with flexible deployment across web and mobile devices, and optional features like fraud detection, API integration, and case management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Livegenic 4.9 (9) VS. [4.7 (284)](https://www.capterra.com/p/119068/Jenesis-Software/reviews/) Starting Price $1 Flat Rate, Per Month Starting Price $70 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (9) Ease Of Use 4.7 (284) Value For Money 4.9 (7) Value For Money 4.7 (240) Customer Service 4.7 (7) Customer Service 4.9 (278) ## Livegenic alternatives [4.2 (142)](https://www.capterra.com/p/70671/Applied-Epic/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars Highest Rated [4.9 (41)](https://www.capterra.com/p/171245/NextAgency/reviews/) Starting price $85.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/231941/Livegenic/alternatives/) ## FAQs about Livegenic Overview ### What company size and specific industries is Livegenic built for? Livegenic is designed for insurance companies, claims management organizations, and businesses in the building and construction sector. The vendor description does not specify a company size, so the product appears aimed at organizations in those industries rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Livegenic? Livegenic offers inspection management, case management, and workflow management for coordinating insurance-related processes. It also includes fraud detection, risk assessment, and audit trail tools, plus document management, client portal and self-service portal access, mobile access, real-time data, EDI, API, payment processing, reminders, and reporting & statistics. Integrations ### Which third-party tools and platforms does Livegenic integrate with? Livegenic connects natively to Wilbur. This catalog-listed integration gives Livegenic a direct link to one third-party platform, with Wilbur serving as the only named integration in the official data provided. Getting Started and Support ### What training and onboarding options does Livegenic offer? Livegenic provides in person training, live online sessions, webinars, documentation, and videos to support team setup and product learning. In person and live online formats offer guided instruction, webinars cover scheduled group sessions, documentation gives written reference material, and videos support self-paced review. Getting Started and Support ### What customer support options does Livegenic offer? Livegenic provides email/help desk, a knowledge base, and phone support. No reviewer feedback about support quality is available in the catalog data, so there is no evidence to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 447 Insurance reviews Capterra reviewers highlight these as the features buyers value most when choosing claims processing software: - **HIPAA Compliant** (**81%** of reviewers rated this feature as critical) - **Payment Processing** (**59%**) - **Claims Tracking** (**64%**) Livegenic supports **Payment Processing**. However, it does not include **HIPAA Compliant** or **Claims Tracking**. Instead, it offers **Document Management** (**44%**) and **Workflow Management** (**47%**), which can help teams organize claim-related files and manage process steps more efficiently. These features are useful for helping businesses handle documentation, keep work moving, and improve day-to-day claims operations. Payment Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Document Management 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Real-Time Data 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Receive data and information in real time Self Service Portal 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Client Portal 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients Mobile Access 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Livegenic 19 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Customer Management: Store and organize information about customers and previous interactions - Document Management: Store, manage, and track all electronic documents in a centralized location - EDI: Transfer of data from one computer system to another - For Insurance Industry: Intended to be used by insurers - Fraud Detection: Identify and prevent suspicious activity - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Mobile Access: Access software remotely via mobile devices - Payment Processing: Accept, record, and reconcile financial transactions - Real-Time Data: Receive data and information in real time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Assessment: Initiate collection and analysis of known risks - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (9) 4.8 Based on 9 reviews ## Pricing Value for money 4.9 (7) Free Trial Basic Plan $1.00 Flat Rate,Per Month Value for money 4.9 (7) 4.9 Based on 7 reviews ## Integrations [ Wilbur](https://www.capterra.com/p/205684/Wilbur/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (7) 4.7 Based on 7 reviews ## User reviews Overall rating 4.9 Based on 9 reviews Filter by rating 5(8) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HA heather A. Claims representative Insurance ### "would recommend for a speedy claims process ! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2024 love it and it makes my claim experience better Pros i love the ease of access for my customers\` Cons insureds can be confused when they dont get confirmation from the app that a photo is uploaded Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TS Tyleen S. Sr. Claims Adjuster Insurance ### "Livegenic " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2024 Love livegenic and I'm glad we have it as a Tool. Pros I love how user friendly Livegenic is, anyone can use it and learn it. Cons Once upload complete, you sometimes get several emails for the same claim. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BW Brandy W. Property Adjuster Insurance ### "Livegenic review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 16, 2024 It is ok. I just wish it was easier for seniors to use Pros Use of photos to review damage prior to demolition Cons Sometimes the insured state the link is not working Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TM todd M. Desk Investigator II Insurance ### "Great site and help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 Has been a great and easy experience for me in the 2 years I have used it. Pros Site provides virtual collaboration platform that facilitates live video collaboration for insurance claims, customer service and field service. All employees can use the site from stakeholders to claims adjusters, customer service reps, to field inspectors. The platform aims to improve daily. Cons At this time there is nothing that I can say negative about the site. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Nawshad A. Quality Assurance Team Leader Construction ### "Livegenic : Streamlined and Reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2024 Livegenic has greatly improved our claims processes with its intuitive interface and powerful features, despite minor areas for enhancement Pros Livegenic offers seamless live video streaming for enhanced communication and real-time context in claims management. Its high-quality documentation and robust security ensure transparency and compliance. Cons Initial learning curve and compatibility with industry-specific software could be improved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EC Erica C. Team Leader Insurance ### "Great for inspection" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 15, 2024 Pros We can receive photos immediately. A virtual walk-through video with narration is also extremely helpful to scope the severity of the insurance loss. Cons It isn't the best platform to upload documents, as they are separate pdf files, but works well as a backup when emailing is not working for documents. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WD wHITNEY D. SUBROGATION Automotive ### "great tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2024 Pros excellent tool to obtain additional items we need to complete our investigation Cons sometimes can be buggy but overall it does a good job Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM Jonathan M. Senior Claims Adjuster Insurance ### "Excellent Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 15, 2024 Pros Livegenic is very simple to use. Seamlessly set up on our software and easy for the clients to get set up and load valuable info directly onto a claim, saving everyone hassle and time. Cons Right now, I have not found anything I have not liked Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JG Jean G. Senior Auto Claims Advisor Insurance ### "I LOVE Livegenic!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2024 I love Livegenic and I am happy to use this product on a weekly basis! Pros I love how easy Livegenic is to use on the sender side as well as how easy it is for our Insured's to use Livegenic from the user side. I have never had any issues with Livegenic and I LOVE that you can export photos as a PDF and send notes! Awesome product. Cons I don't have any dislikes, I think this product is great!! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/231941/Livegenic/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.