--- title: "Smart Fleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Smart Fleet the right HVAC solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/232027/Smart-Fleet/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Smart Fleet 4.4 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Smart Fleet Ease of use 4.2 Customer Service 4.8 ## Showing most helpful reviews Showing 1-19 of 19 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer General Manager Used the software for: 3-5 years ### "How can you do without it?" July 29, 2021 5.0 excellent Pros I've been using Smart Fleet to dispatch our service trucks for years. I can't imagine running my company without this valuable information. \[SENSITIVE CONTENT\] is very personable and always helpful. His team never misses on support. I highly recommend this company. Cons No down side to this product.... I'm very happy Review Source R Reviewer President Used the software for: 3-5 years ### "Review" September 2, 2021 5.0 Pros Was easy to set up. The customer service has been helpful. Cons Too many clicks to get the info I need. Wish the default was snap to route instead of as the crow flies. Review Source R Reviewer COO Used the software for: 1-3 years ### "Disappointment" July 18, 2022 3.0 My experience overall was OK unfortunately I'm in a position where we need to cancel our services but we are locked in to a antiquated two-year contract. Competitors in the market and modern day business are all ran on a month to month basis. I will be sure to update this review on on Google and social platforms as well. Pros It's functional tracking abilities but the software seems dated Cons Locked in contract.. Very difficult to track vehicles previous route from the day. As we are trying to become a more environmentally friendly company we have switched to fully electric EV vans and your software does not do any of the updated EV KPI trackings Review Source R Reviewer owner Used the software for: 3-5 years ### "GPS tracking for trucks" September 22, 2021 4.0 Smartfleet has been very helpful with when we have any issues with the devices we use, or help with printing out reports if needed. Pros What I like most about the GPS tracking program with our vehicles is the ability to find out where our trucks are at any given time, and that the trucks location is updated frequently. This allows me to dispatch the location to other employees or customers in a timely fashion. Cons What I like least is when I am printing out multiple reports on trucks for the day, that sometimes the system glitches out and I have to log out of the system and then log back in, in order to be able to print out a report. Review Source R Reviewer Owner Used the software for: 3-5 years ### "I love Smart Fleet" August 19, 2021 5.0 Great - been using it for 10+ years Pros Great dashboard layout - Excellent customer support Cons none we don't have any complaints - thanks Review Source R Reviewer Bookkeeper/Admin asst./Accountant Used the software for: 3-5 years ### "User of SmartFleet GPS" July 30, 2021 4.0 It has been a good experience. All the people I have worked with have been so very helpful and nice. Pros I can find out where the guys are without asking them. Cons I find it hard to keep track of services done to the Trucks Review Source VG Vicki G. Accounting Manager Used the software for: 3-5 years ### "Highly Recommend Smart Fleet for GPS Supplier" July 29, 2021 4.0 Smart Fleet has excellent customer service. They respond immediately if we have a problem and always finds us a solution. Pros Smart Fleet's products are easy to implement and use. The features give us the information we need. The price is very reasonable. Cons Some of the GPS units quit working or didn't work. This is more the manufacturer's fault and not Smart Fleet's. Review Source R Reviewer Dispatcher Used the software for: 3-5 years ### "GPS tracking" July 30, 2021 2.0 I really liked the older version better. We are a smaller company & do not need all of the extras that the updated extras that the new versions offers. Pros You can see where my technicians are at any given moment. Cons The reports are not as good as the older version. Review Source R Reviewer Owner Used the software for: 3-5 years ### "the cache" October 21, 2021 4.0 great experience .. especially with customer service. you get to speak to a live rep. Pros the ease of use on my cell phone. very clear notifications Cons takes a bit to calebrate as well as the need to close out program in order to get a fresh gps location on vehicle Review Source R Reviewer Project Manager Used the software for: 3-5 years ### "Smart Fleet Review" August 23, 2021 4.0 Pros Real time features allow us in the office to view our trucks in the field and allow us to send help if needed. Cons Difficult to navigate the various pages. Review Source R Reviewer President Used the software for: 3-5 years ### "Smart Fleet" October 21, 2021 5.0 Pros Very dependable and manageable throughout this years we have been using it. Cons So far nothing, everything looks good. Have not found one problem that might let me say otherwise Review Source R Reviewer Owner Used the software for: 3-5 years ### "Tracking Employees" July 29, 2021 4.0 Pros This software is easy to use and accurate. Cons At this time, I wouldn't change anything. Review Source R Reviewer VP Used the software for: 1-3 years ### "Very Helpful" September 1, 2021 5.0 The greatest benefit is being able to give a customer a real time update as to where the vehicle is and how far away they are. Pros The best part of the product is going back and looking at the vehicle history when a customer disputes a bill. The GPS tells the truth. The software is easy to use and figure out. Cons This product is loaded with all kinds of tools we use only a small portion for our business. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "GPS units" October 21, 2021 5.0 The customer service at Smart Fleet is excellent. Everyone is very friendly and helpful. Pros We like the history, the idle, the maintenance tracking. Cons Everything seems to be working well. Easy to understand the new platform. Review Source R Reviewer Office assistant Used the software for: 3-5 years ### "Great Customer Service" July 21, 2021 5.0 Pros The customer service with this software is Amazing. Cons Sometimes there is a lag in the system, occasionally software needs to be re-installed Review Source Haley G. Office Manager Used the software for: Less than 1 year ### "Great GPS Tracking " October 21, 2021 5.0 Pros It is easy to use and understand even for non tech savvy people for tracking cars and services. Cons The service was hard to first get set up. Once though you you understand it is fairly easy to do. Review Source R Reviewer President Used the software for: Less than 1 year ### "Great Product and great Value " July 30, 2021 5.0 No issues at this time, but in the past being able to watch over the use of your assets is of high importance Pros The ease of use and simplicity of the dashboard compared to other providers, the cost options are great Cons I do not have any negatives to say about the software at this time Review Source SK Shaun K. Director of Operations Used the software for: Less than 1 year ### "Great GPS Tracking Software Program!" July 30, 2021 5.0 Excellent service, overall top notch with their whole team! Pros The interactive map is very useful with dispatching field personnel. Cons It doesn't integrate with specific software (but that might not be their fault) Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Happy Customers" November 15, 2023 5.0 Our experience with Smart Fleet has been nothing but great! Pros The ease of everything, the customer support, and the price! Cons The asset trackers are magnetic and a little big but they do their job. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.