# Smart Fleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Smart Fleet the right HVAC solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232027/Smart-Fleet/reviews --- Smart Fleet 4.4 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Smart Fleet Ease of use 4.2 Customer Service 4.8 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim S. General Manager Construction Used the software for: 2+ years ### "How can you do without it?" July 28, 2021 5.0 excellent Pros I've been using Smart Fleet to dispatch our service trucks for years. I can't imagine running my company without this valuable information. \[SENSITIVE CONTENT\] is very personable and always helpful. His team never misses on support. I highly recommend this company. Cons No down side to this product.... I'm very happy Reason for choosing Smart Fleet The product was recommended to me by \[SENSITIVE CONTENT\] and once I spoke with \[SENSITIVE CONTENT\] it was clear to me that this company was a good fit for us. Review Source Response from Smart Fleet July 30, 2021 Hi Jim! Glad we could be there to support you in customer service and in tracking your fleet! BR Barbara R. President Consumer Services Used the software for: 2+ years ### "Review" August 31, 2021 5.0 Pros Was easy to set up. The customer service has been helpful. Cons Too many clicks to get the info I need. Wish the default was snap to route instead of as the crow flies. Switched from [Geotab](https://www.capterra.com/p/18289/MyGeotab/) had met the sales rep at a tradeshow and liked him. Prices were competitive. Review Source Response from Smart Fleet September 2, 2021 Hi Barbara! Thank you for the feedback! Glad we could be there to support you in customer service and in tracking your fleet! I see you are having some difficulties navigating the map, please give us a call at the office and we can help you! AK Anthony K. COO Construction Used the software for: 1-2 years ### "Disappointment" July 15, 2022 3.0 My experience overall was OK unfortunately I'm in a position where we need to cancel our services but we are locked in to a antiquated two-year contract. Competitors in the market and modern day business are all ran on a month to month basis. I will be sure to update this review on on Google and social platforms as well. Pros It's functional tracking abilities but the software seems dated Cons Locked in contract.. Very difficult to track vehicles previous route from the day. As we are trying to become a more environmentally friendly company we have switched to fully electric EV vans and your software does not do any of the updated EV KPI trackings Reason for choosing Smart Fleet egia website Review Source Response from Smart Fleet October 19, 2022 We have always offered a no contract option. The equipment must be purchased outright to not have a contract. That is an industry standard for SAAS when there is equipment involved. You came to us from a 3-year contract with Verizon. We do also offer EV KPI indicators which can be added to your account since you have switched to fully electric since signing up with us. We have since reviewed these features with you and offered to have you test it before adding it to your account. We hope that our training to show how easily you can track vehicles routes has benefited you. Our one-on-one trainings are an unlimited service we offer. We are always here to help should you ever have any questions on how to get the most out of your system. We never want to see a disappointed customer. We are a family-owned business and pride ourselves on service and doing right by our customers. If there is anything else we can do to better your experience, please do not hesitate to let us know. SF Scott F. owner Construction Used the software for: 2+ years ### "GPS tracking for trucks" September 21, 2021 4.0 Smartfleet has been very helpful with when we have any issues with the devices we use, or help with printing out reports if needed. Pros What I like most about the GPS tracking program with our vehicles is the ability to find out where our trucks are at any given time, and that the trucks location is updated frequently. This allows me to dispatch the location to other employees or customers in a timely fashion. Cons What I like least is when I am printing out multiple reports on trucks for the day, that sometimes the system glitches out and I have to log out of the system and then log back in, in order to be able to print out a report. Review Source Response from Smart Fleet November 5, 2021 Hi Scott! Thank you for the feedback! We are happy to hear the system is helping you with your business! We are sorry to hear you are experiencing difficulties with your reports. Please give us a call at the office so we can open up a service case and get this resolved for you! JM Jerry M. Owner Construction Used the software for: 2+ years ### "I love Smart Fleet" August 17, 2021 5.0 Great - been using it for 10+ years Pros Great dashboard layout - Excellent customer support Cons none we don't have any complaints - thanks Reason for choosing Smart Fleet better reports and lower cost Review Source Response from Smart Fleet August 23, 2021 Hi Jerry! Thank you for the feedback! Glad we could be there to support you in customer service and in tracking your fleet! CE Curisa E. Bookkeeper/Admin asst./Accountant Consumer Services Used the software for: 2+ years ### "User of SmartFleet GPS" July 28, 2021 4.0 It has been a good experience. All the people I have worked with have been so very helpful and nice. Pros I can find out where the guys are without asking them. Cons I find it hard to keep track of services done to the Trucks Review Source Response from Smart Fleet July 30, 2021 Hi Curisa! Glad we could help keep track of your trucks! There are ways the system can keep track of maintenance/service completed on each vehicle (repairs/costs/etc). If you need some assistance setting this up, please call our office and we'd be more than happy to walk you through it! VG Vicki G. Accounting Manager Construction Used the software for: 2+ years ### "Highly Recommend Smart Fleet for GPS Supplier" July 28, 2021 4.0 Smart Fleet has excellent customer service. They respond immediately if we have a problem and always finds us a solution. Pros Smart Fleet's products are easy to implement and use. The features give us the information we need. The price is very reasonable. Cons Some of the GPS units quit working or didn't work. This is more the manufacturer's fault and not Smart Fleet's. Review Source Response from Smart Fleet July 30, 2021 Hi Vicki! Thank you for your feedback. We're glad we could help with your customer service needs and to track your vehicles! AN Annette N. Dispatcher Machinery Used the software for: 2+ years ### "GPS tracking" July 28, 2021 2.0 I really liked the older version better. We are a smaller company & do not need all of the extras that the updated extras that the new versions offers. Pros You can see where my technicians are at any given moment. Cons The reports are not as good as the older version. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Review Source Response from Smart Fleet July 30, 2021 Hi Annette! We're sorry you don't like the updated version of the system as much, but if you give our office a call we'd be more than happy to work with you about the reports and in the system in general. We offer free one-on-one training and anyone in our office would be more than happy to review the software with you. We may also be able to get you back to your older system, if that's what you would prefer. aD angel D. Owner Environmental Services Used the software for: 2+ years ### "the cache" October 12, 2021 4.0 great experience .. especially with customer service. you get to speak to a live rep. Pros the ease of use on my cell phone. very clear notifications Cons takes a bit to calebrate as well as the need to close out program in order to get a fresh gps location on vehicle Reason for choosing Smart Fleet customer service . verizon was to big and info gets mixed up in translation Review Source Response from Smart Fleet November 5, 2021 Hi Angel! Glad we could be there to support you in customer service and in tracking your fleet! We do see you mentioned experiencing some difficulties with the system. Please give us a call at the office so we can look into this for you and get it resolved as soon as possible! TR Tk R. Project Manager Construction Used the software for: 2+ years ### "Smart Fleet Review" August 17, 2021 4.0 Pros Real time features allow us in the office to view our trucks in the field and allow us to send help if needed. Cons Difficult to navigate the various pages. Review Source Response from Smart Fleet August 23, 2021 Hi TK! Thank you for the feedback! We are happy to hear the system is helping you with your business! We do see you mentioned having some difficulty navigating the system. Please give us a call at the office and we can set you up with some training and provide some helpful tips! JC Jose C. President Construction Used the software for: 2+ years ### "Smart Fleet" October 19, 2021 5.0 Pros Very dependable and manageable throughout this years we have been using it. Cons So far nothing, everything looks good. Have not found one problem that might let me say otherwise Review Source Response from Smart Fleet November 5, 2021 Hi Jose! Glad we could be there to support you in customer service and in tracking your fleet! DB Doni B. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Tracking Employees" July 28, 2021 4.0 Pros This software is easy to use and accurate. Cons At this time, I wouldn't change anything. Review Source Response from Smart Fleet July 30, 2021 Hi Doni! Thank you for your feedback and glad you find the software easy to use! BC Brian C. VP Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Very Helpful" August 31, 2021 5.0 The greatest benefit is being able to give a customer a real time update as to where the vehicle is and how far away they are. Pros The best part of the product is going back and looking at the vehicle history when a customer disputes a bill. The GPS tells the truth. The software is easy to use and figure out. Cons This product is loaded with all kinds of tools we use only a small portion for our business. Review Source Response from Smart Fleet September 2, 2021 Hi Brian! Thank you for the feedback! We are happy to hear the system is benefitting you and your business! KE Karen E. Office Manager Construction Used the software for: 2+ years ### "GPS units" October 19, 2021 5.0 The customer service at Smart Fleet is excellent. Everyone is very friendly and helpful. Pros We like the history, the idle, the maintenance tracking. Cons Everything seems to be working well. Easy to understand the new platform. Reason for choosing Smart Fleet We have had Smart Fleet for many years, we just recently upgraded to the new platform. Review Source Response from Smart Fleet November 5, 2021 Hi Karen! Glad we could be there to support you in customer service and in tracking your fleet! SH Susanne H. Office assistant Construction Used the software for: 2+ years ### "Great Customer Service" July 17, 2021 5.0 Pros The customer service with this software is Amazing. Cons Sometimes there is a lag in the system, occasionally software needs to be re-installed Review Source Response from Smart Fleet July 30, 2021 Hi Susanne! Thank you for the feedback and we're glad our customer service team could always be of assistance to you! HG Haley G. Office Manager Construction Used the software for: 6-12 months ### "Great GPS Tracking " October 19, 2021 5.0 Pros It is easy to use and understand even for non tech savvy people for tracking cars and services. Cons The service was hard to first get set up. Once though you you understand it is fairly easy to do. Review Source Response from Smart Fleet November 5, 2021 Hi Haley! Glad we could be there to support you in customer service and in tracking your fleet! If you ever run into any issues, please let us know! DO David O. President Retail Used the software for: Less than 6 months ### "Great Product and great Value " July 28, 2021 5.0 No issues at this time, but in the past being able to watch over the use of your assets is of high importance Pros The ease of use and simplicity of the dashboard compared to other providers, the cost options are great Cons I do not have any negatives to say about the software at this time Reason for choosing Smart Fleet N/A Review Source Response from Smart Fleet July 30, 2021 Hi David! Glad we could be here to help and that your experience with us is going well! SK Shaun K. Director of Operations Construction Used the software for: Less than 6 months ### "Great GPS Tracking Software Program!" July 28, 2021 5.0 Excellent service, overall top notch with their whole team! Pros The interactive map is very useful with dispatching field personnel. Cons It doesn't integrate with specific software (but that might not be their fault) Review Source Response from Smart Fleet July 30, 2021 Hi Shaun! Glad you're having a good experience with us and thank you for your feedback! KT Kelly T. Office Manager Events Services Used the software for: Less than 6 months ### "Happy Customers" November 3, 2023 5.0 Our experience with Smart Fleet has been nothing but great! Pros The ease of everything, the customer support, and the price! Cons The asset trackers are magnetic and a little big but they do their job. Review Source Similar Products Featured ## Related categories [GPS Tracking](https://www.capterra.com/gps-tracking-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[HVAC](https://www.capterra.com/hvac-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.