--- title: "Textdrip Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Textdrip the right SMS Marketing solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/232031/Textdrip/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Textdrip 4.9 (125) [View alternatives](https://www.capterra.com/p/232031/Textdrip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Textdrip Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews GB Gunnar B OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Fantastic customer service!“ July 9, 2026 JC Jordan C SalesInsurance, 51 - 200 employeesUsed the software for: Less than 6 months. “One con I would say is that my card on file keeps getting charged which can make it pricey for some.“ December 10, 2025 MS Matthew S CEO Senior Health AdvisorInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “The easy way it allows me to text multiple clients at one with the same drip campaign.“ August 2, 2024 AS Alicia S OwnerPublic Relations and Communications, Self-employedUsed the software for: 1-2 years. “the auto charge of $40 is FAST and doesn't allow me to purchase a gift card in time, I just see my bank statement and cry.“ April 10, 2024 AM Andre M Licensed Health AdvisorInsurance, Self-employedUsed the software for: Less than 6 months. “I use it everyday for my healthcare business to stay on top of my leads.“ May 3, 2024 SG Spenser G BrokerInsurance, Self-employedUsed the software for: 1-2 years. “Cost, hidden fees, automatic opt out message, deliverability, registration process“ October 23, 2023 SW Samantha W Senior AgentInsurance, Self-employedUsed the software for: More than 2 years. “The customer service has been excellent from the very start.“ May 29, 2025 Jaylan C Health Insurance AgentFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The app doesn't refresh and redisplay after certain notifications.“ December 14, 2022 ## Showing most helpful reviews Showing 1-25 of 125 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: Less than 1 year ### "Fantastic customer service!" July 10, 2026 5.0 Pros Fantastic customer service! Text Drip resolved my issue instantly with friendly, fast, and helpful support. Cons Great concept, but I haven't had enough time to fully use the service yet. Will be now that they helped me get it going. Looking forward to it! Review Source C C. Sales Used the software for: Less than 1 year ### "JC Text Drip Review" December 15, 2025 5.0 Pros Customer service, keeps everything simple, super efficient for my business, tripled my sales in a month of usage. Cons One con I would say is that my card on file keeps getting charged which can make it pricey for some. I want to be able to choose my own amount. Review Source R Reviewer Insurance Advisor Used the software for: Less than 1 year ### "Life changer!" April 19, 2024 5.0 Awesome! Demo was great, responses have been great, I even made a sale! Pros I like how it’s about to reach such a large number of leads and how efficiently it runs with the drip campaigns. Cons I wish it cost a little bit less credit wise but you have to spend money to make money. Review Source Jaylan C. Health Insurance Agent Used the software for: Less than 1 year ### "Amazing App" December 15, 2022 5.0 Health Insurance Pros It is very easy to use and the design is very user friendly Cons The app doesn't refresh and redisplay after certain notifications. Review Source julius andrew C. founder Used the software for: I used a free trial ### "why is it so hard to get a refund?" December 8, 2021 3.0 Simple enough to use, but terrible customer support. I can't take off my CC in the system.. Pros cool idea. Nice that I can text drip people. Cons Terrible execution. Billing support was non-existent. There is no way for you to take off your card in the system. I am currently contacting support, but it is taking forever. Review Source R Reviewer Health Insurance Agent Used the software for: Less than 1 year ### "Great Value and User Friendly " July 2, 2021 5.0 I've been utilizing textdrip for about a month. I've had excellent results. Setting up drips and auto responses greatly reduces time wasted doing this manually. I like the ease of use and how simple it is to set up and integrate with my CRM. Pros Easy to use interface, reliable results, great value for consistent branding, messaging and prospecting. Cons Charges for messages longer than 160 characters, inability to attach pictures, vcard, etc. Review Source Joshua Z. CEO Used the software for: Less than 1 year ### "Best Texting Platform Around" June 30, 2021 5.0 It has been a smooth transition into this platform, my cost has been very low, and my client outreach has been very consistent. Pros The software is affordable, easy to set up, and I haven't had a problem yet. Everything thing is user friendly and accessible. Cons There are not any downsides that really stick out to me. Review Source Alexander S. Health Insurance Advisors Used the software for: 1-3 years ### "TextDrip is a great way to immediately scale in a high volume sales environment" December 14, 2021 5.0 Overall, the benefits of the software far outweigh the limitations and TextDrip is an incredibly comprehensive tool to allow you to immediately scale your business. \[SENSITIVE CONTENT\] is very helpful and is constantly improving the intuition of the program to make it adaptable to each user's purpose. I am confident that the software will continue to get vastly better, but as far as I have seen this is by far the most helpful and affordable tool to help individuals scale rapidly in a high volume sales environment. Mass communication is a major staple in my industry and I don't know where I would be without this platform. Pros 1\. TextDrip enables you to automate much of your prospecting cycle with much higher deliverability than most competitors. 2. \[SENSITIVE CONTENT\] always makes himself available to answer questions and optimize use of his software 3. TextDrip subscription is very affordable ($10 per month) and messages are inexpensive ($0.01 per text) and drip messages stop immediately after you have received a response to prevent you from spending unnecessary money. Superior bang for your buck compared to most mass texting platforms. 4. Messages can be archived to allow you to access previous responses to text messages, competitors often times do not populate messages until your next message has been sent out 5. The software enables call forwarding to send inbound calls directly to your cell phone along with displaying the inbound caller's number for ease of access. This is incredibly helpful compared to Ringy, which routes inbound calls based on what number the prospect is calling and not their phone number. Cons 1\. The software can become laggy and ineffective if you do not archive conversations regularly. After 500 responses, it becomes difficult to navigate the software smoothly. I had to learn this on the fly, but once you begin archiving conversations to clear out the ones that are not productive it works smoothly. 2. The software is not a standalone CRM. It must be used in conjunction with a CRM like VanillaSoft, Ringy, or SalesForce to get the most out of the service and keep yourself organized. 3. You must manually enter a prospect into another drip campaign once they have been uploaded into TextDrip. When you upload prospects who are duplicates, the software does not allow you to enter them into a new drip campaign unless you manually access the lead from the Contacts tab and add them into the drip. This can be extremely time consuming when trying to consolidate positive responses and spark up a conversation by automatically entering them into a new drip. I would appreciate a function that automatically re-enters prospects into another drip after a certain period of time after receiving a positive response (hours, days, weeks, etc.) to automate your funnel. There is a way to manually do this, but it can be tedious if you are working a large volume of prospects because people inevitably slip through the cracks. Review Source Jay S. Health Insurance Agent Used the software for: 3-5 years ### "Innovative Text Marketing and Phone Marketing hits Healthcare as an Industry!!" December 5, 2022 5.0 It work. You get replys. It gives your time back and keeps communications in order. Pros Fast scheduled text campaigns for data leads lead generation. It gives your time back and stays in touch with clients. Cons Lengthy text campaigns can be costly. You have a way of pricing each text before sending first campaign, suggest doing this. Review Source Cody R. Insurance broker Used the software for: Less than 1 year ### "Great Platform" October 13, 2023 5.0 Pros Best platform I have used yet! I use this for all my business needs and this is by far the most user friendly. Highly recommend! Cons I wish the mobile device had the option for tags and piplelines Review Source jM jen M. Agent Owner Used the software for: Less than 1 year ### "Surprising good company" January 3, 2024 5.0 Yes I was very reluctant to take part in Textdrip at first, but after they helped me install the product and I'm up and running. I found the system easy to use and that potential clients did respond. I am happy with system and support. Also the leads have been real and made some good money so far. Thanks Guys! Pros I am happy with system and support. Also the leads have been real and made some good money so far. Cons Communication with team. I like to call someone personal for questions. Wish I could do that more Review Source Saphire G. Insurance Broker Used the software for: 1-3 years ### "Recommend! " May 31, 2023 5.0 Textdrip is very helpfull and makes running business easier! Pros Love the newer updates that help me stay very organized with the Campaigns and Pipelines set up. The extension is also one of my favorite tools that is provided by them. Cons Sometimes the delivery and updates can be slow but not very often! Review Source R Reviewer Insurance Agent Used the software for: Less than 1 year ### "Time Saver" April 25, 2024 5.0 Pros The ease of sending bulk communications and tracking the leads Cons I am not sure yet, I have only been using the system for about 30 days Review Source Camille G. Insurance Agent Used the software for: Less than 1 year ### "Love using TD" January 3, 2024 5.0 Pros How easy and simple it is to use and navigate. Cons There's no calendar to schedule appointments. Review Source R Reviewer Writing agent Used the software for: 1-3 years ### "This app is amazing! " March 31, 2023 5.0 I love using this app, it truly makes my life easier Pros It's very user-friendly and makes my life way easier because it has an extension that makes texting very fast. Cons I have to refresh the app every couple of hours to make sure I don't have any new messages Review Source R Reviewer OWNER Used the software for: Less than 1 year ### "Happy Textdrip user" March 11, 2024 5.0 The support team is amazing and very responsive. Pros What I like most is that it has all the features I need in my business for SMS campaigns and how easy it is to navigate and setup. Cons There isn't one thing that I dislike about Textdrip. Review Source R Reviewer Health Advisor Used the software for: Less than 1 year ### "Great Customer Service" July 17, 2023 5.0 Pros The customer service from \[sensitive content hidden\] was excellent. Really helpful for me to learn the textdrip platform. Cons Nothing, they cover all the bases while you use the application. Review Source R Reviewer Licensed Health Advisor Used the software for: Less than 1 year ### "Excellent! " July 5, 2021 5.0 ⁣Highly recommended to any professional who needs to reach out to people. This software is not only great, but with it, you get a highly skilled and quick responding team to help you out. Their attention to detail and determination to fulfill the needs of the customer is extraordinary. Pros This software is very easy to use and does not take much to set up. It functions as it should and hasn't had any bugs or crashes since I've started using it. Not only does this software make everyday tasks much easier but it also keeps you organized. Cons I am not sure if this already exists and I just haven't come across it yet, But I would love to see if my messages were actually delivered, if possible. On other texting apps, it will tell me if the message could not be sent. Also, not sure if this exists either as I am new to the software, But a way to resume drips once automatically stopped due to a response. I apologize if these features are already implemented. Review Source R Reviewer Insurance Broker Used the software for: Less than 1 year ### "Makes my life easier!" April 6, 2023 5.0 It has made my business more successful and my life easier! Pros I love that it saves me time, as I am an entrepreneur and my time is crucial. Cons Sometimes it shows I have unread messages but I dont. Not a biggie Review Source cory C. Health advisor Used the software for: 1-3 years ### "Cory " August 19, 2022 5.0 Great! Pros Easy to use and easy to keep track of prospects Cons I liked everything about text drip there is not anything I didn't like. Review Source R Reviewer Field Training Agent Used the software for: I used a free trial ### "Kevin review " December 13, 2022 5.0 Blocked messages Pros Ease of use. It makes things streamlined and simple. Cons Only one phone number. It would be nice to have a number in every state and to be able to call. Review Source Amiah C. Health Advisor Used the software for: Less than 1 year ### "Client Conversion" October 19, 2022 5.0 Pros Text Drip does all the work for me. Its easy to use and has helped me scale my personal business more than I could without it. Cons It can cost a bit if you run automation through it but that is expected Review Source R Reviewer Sales rep Used the software for: Less than 1 year ### "Great product/ service " January 21, 2022 5.0 Very pleased, especially for the price. Pros The integration and user friendliness. Cons Sometimes it can be slow when loading up or there will be a glitch so you have to refresh the program. Review Source Wilbur R. Health Advisor Used the software for: Less than 1 year ### "Amazing platform/Best support" February 15, 2022 5.0 Anyone who is trying to reach more customers or find a better platform to communicate with clients, this is definitely the best option! The system is very user friendly, and they will take the time to do a 1on1 walkthrough of how everything works! Support is the best of any platform/company I have ever dealt with!! Pros It is very easy to use, and they will take the time to do a 1on1 to assist you in learning how to use everything. Support is very responsive and helpful. Cons Everything was easy to use, maybe if there was a way to organize leads into different categories it would be helpful. Review Source Jay S. Jay Spence; Licensed Health Advisor Used the software for: Less than 1 year ### "Innovative Text Marketing and Phone Marketing hits Healthcare as an Industry!!" January 24, 2022 5.0 The overall experience is packaged with plenty of offers for free credit offers. Ask customer service if not getting offers today and get credit as soon as complete on offers. Make sense? Pros The software is an affordable alternate to higher priced software used daily by the Healthcare Insurance industry. It makes sense to download day one! Cons I don't really see a complaint here; when customer service is available and by phone, video chat, or zoom. You can speak with IT department and usually is fixed on the spot!. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.