# Equips Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Equips the right Maintenance Management solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232215/Equips/reviews --- Equips 4.7 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of Equips Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews MG Mark G Claims AdjusterInsurance, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “It seems that Equips being web based gives you easy access to cloud storage and easily update the system across the board instead of dumping layers of information only to have to re-upload for it to take hold.“ December 14, 2023 KY Kari Y Assistant Branch ManagerBanking, 501 - 1,000 employeesUsed the software for: More than 2 years. “Sometimes I wish we could personally name our machines as I never know the exact model number of the machine that I am requesting maintenance on.“ December 8, 2023 MW Maria W Project Management AnalystInsurance, 51 - 200 employeesUsed the software for: Less than 6 months. “The whole process seems intuitive, and using the lists to manage a day without even having to go into a claim if not necessary“ December 8, 2023 CK Charlotte K Personal Banker and TellerBanking, 51 - 200 employeesUsed the software for: More than 2 years. “It does make the calls for whomever needs to fix it but doesn't cover the cost of it.“ December 14, 2023 TJ Tim J IT LeadFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “The system works great for multiple branch organizations that want to allow multiple co-workers to schedule break-fix or maintenance calls.“ December 22, 2022 CV Charles Angelo V quality analystOutsourcing/Offshoring, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Some minor issues like using tags and attaching a document.“ January 25, 2024 JS Jeremy S Facilities SpecialistBanking, 201 - 500 employeesUsed the software for: More than 2 years. “I like that all of our equipment is streamlined and listed by location. When needing to place a service call, it makes it so easy to find the appropriate location then choose the equipment and follow the prompts to complete the service request“ December 16, 2022 VG Valente G Health Center ManagerHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 6-12 months. “Trying to add additional information after submitting your work order is challenging.“ December 13, 2023 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel M. Director of IT Banking Used the software for: 1-2 years ### "Great vendor management group" November 16, 2021 5.0 Pros They handle all of the difficult aspects of managing various vendors so we can focus on our core business. Cons Not much as they work with most vendors. Review Source Response from Equips November 17, 2021 Hi Daniel! Your review made our day. Our goal is to make equipment management simple so you can focus on running your business. I am glad to hear of your positive experience. You rock! MG Mark G. Claims Adjuster Insurance Used the software for: Less than 6 months ### "Use and Ease " December 14, 2023 5.0 My overall experience has been positive. Coming from a system that we were using that was more like how MS Database used to be back in the early 2000's. It seems that Equips being web based gives you easy access to cloud storage and easily update the system across the board instead of dumping layers of information only to have to re-upload for it to take hold. This has been a good experience using the program so far. Pros I like that the navigation panes are very easy to recognize and navigate through. Cons It is still in the early stages of use, but what I like least would probably be sometimes the updates take longer, but that also might be my internet as well. I don't really have much of a con about the program yet. I have only been using it for 3 months, I don't have much to complain on it. Review Source Response from Equips December 20, 2023 Hi Mark, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. TK Tonya K. Member Operations Supervisor Financial Services Used the software for: 1-2 years ### "EQUIPS Review" December 8, 2023 3.0 Pros Ease of 1 place to call for all equipment. Cons They would say dispatched almost immediately but times could take up to 3 days and me calling back asking when a tech was going to at least contact me. Review Source Response from Equips December 19, 2023 Hi Tonya, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer input seriously and are committed to making things right. We will pass along your feedback to our team so we can take the necessary steps to improve our product. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. PD Patty D. Core System Developer Banking Used the software for: 2+ years ### "Meets Our Current Needs" December 8, 2023 5.0 We've been pleased with the service EQUIPS has provided us. Pros Easily accessible. Informative training video. Superb customer support. Very good updates to the portal the last few years. Cons Before it became EQUIPS, it was more of a maintenance & insurance policy. Printer can't be fixed we'd file a claim. I miss that. The billing got a little confusing this past year. Reason for choosing Equips Our former account rep assured us when EQUIPS took over that we'd be taken care of and we have been. Review Source Response from Equips December 19, 2023 Hi Patty, Thank you for reviewing our product. We're glad to have you as our customer and to see that you're enjoying our product. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. DC Deanna C. Accounting Manager Financial Services Used the software for: 2+ years ### "Easy, Efficient, Effective" December 16, 2022 5.0 One place for all service calls to be placed is very helpful. The Equips team in all parts are all very friendly, communicate so well, and just always make every effort to make our company #1. Nothing is too small or hard for them to help us with. Pros The step by step putting in a service call and how easy it is. All our branches use it and it is simple for them to understand without much training. Cons I don't have any cons at this time. When things come up I feel they always get addressed to where I have any cons. Review Source Response from Equips December 19, 2022 Hi Deanna, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. MW Maria W. Project Management Analyst Insurance Used the software for: Less than 6 months ### "Equips Review" December 8, 2023 4.0 I enjoy the ease of the platform, and the data trail that can be followed. It helps to find those random issues or user errors, a lot faster Pros Being able to see a lot of the claim on the same screen. The whole process seems intuitive, and using the lists to manage a day without even having to go into a claim if not necessary Cons There seems to be a lot of capabilities, but it's unknown what all of those are Review Source Response from Equips December 19, 2023 Hi Maria, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. PR Pedro R. Purchasing & Contract Administrator Financial Services Used the software for: 2+ years ### "Great Service" December 19, 2022 5.0 Pros The equips software is easy to use and helps us manage our equipment and service tickets, while being reasonably priced. Cons The invoicing from 3rd party vendors is annoying and occasionally confusing. We never went through this at first with Cummins Allison units, but once we added Ricoh printers we now get service tickets, invoices, and unpaid balance statements from Ricoh. I've tried explaining to staff at Equips but it seems to go on deaf ears or like I'm bothering them, so I just leave it alone and have not added anymore equipment yet until that gets resolved. Even now, I'm still dusputing invoices and statements with Ricoh through service calls placed via Equips platform. Review Source Response from Equips December 20, 2022 Hi Pedro, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer input seriously and are committed to making things right. We will pass along your feedback to our team so we can take the necessary steps to improve our product. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. AB Alexander B. Customer Service Team Lead Insurance Used the software for: Less than 6 months ### "Great start" December 20, 2023 5.0 It's been very good so far. There are a lot of additional features and options that I would like to see added. Such as a filter for time most recently opened (per claim), a pre-filled-out checklist when a claim is set and this could be set around our "necessary info checklist" we already have in place, being able to pull up contracts, and setting permissions by user. I'm aware it is a work in progress and I have loved it so far but I think it can be a lot better. Pros It is easy to use and teach, it's very navigatable. Keeps most of the information organized and readable Cons We do not have access to pull up contracts from the claim/contract screen which would be very useful. There has been a bug preventing us from finalizing claims and when I submitted the bug, it took 24+ hours between responses in the bottom corner help button. I also still have not been informed whether or not it has been fixed. Review Source Response from Equips December 21, 2023 Hi Alexander, Thank you for taking the time to review our product! I will pass along your feedback to our team so we can work hard to provide you with an even better experience. KK Kevin K. Security Analyst Banking Used the software for: 2+ years ### "Equips Coverage" December 16, 2022 4.0 Good. It's easy to use and our Rep, \[SENSITIVE CONTENT\] has always been super easy to work with, No matter how many dumb questions we have ... ;) Pros The software is pretty straightforward and easy to use. buttons are big enough to easily find and its simple. (Not overcomplicated like some other software applications) Cons I wish the equipment list columns fit on one page. I don't like that I have to scroll right to see everything (or I don't realize that the view is customizable, and I could change it) Review Source Response from Equips December 19, 2022 Thank you for your kind words, Kevin. We will pass along your feedback to our team to help us make the software even better. Please feel free to reach out to your account manager with any further comments, concerns or suggestions. Thanks! JS Jeremy S. Facilities Specialist Banking Used the software for: 2+ years ### "Equips Portal - Ease of Use" December 16, 2022 5.0 Pros I like that all of our equipment is streamlined and listed by location. When needing to place a service call, it makes it so easy to find the appropriate location then choose the equipment and follow the prompts to complete the service request Cons Honestly, I really haven't come across any cons to the software. There are many options on it that I have not even utilized yet. Review Source Response from Equips December 19, 2022 Hi Jeremy, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our software. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. RC Rafa C. Billing Coordinator Facilities Services Used the software for: 6-12 months ### "Very easy to use" December 14, 2023 5.0 I am very happy with the product and excellent response time and helpfulness from the Equips team when I need help. Pros I like that all our service requests are organized without needing an external spreadsheet. Cons It still has some small glitches when I change from one saved view to another, sometimes the information from the last view stays unless I reload the page. Review Source Response from Equips December 20, 2023 Hi Rafa, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. CAV Charles Angelo V. quality analyst Outsourcing/Offshoring Used the software for: 1-2 years ### "equips review" January 25, 2024 5.0 Pros Equips is an amazing tool that we use on managing our customers home warranty contracts. It is very user friendly and has a lot of feature that makes the process so easy. Cons Some minor issues like using tags and attaching a document. Review Source Response from Equips January 31, 2024 Hi Charles, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. CJ Cassie J. Accountant Banking Used the software for: 2+ years ### "Equips Review" November 16, 2021 4.0 We’ve had a great experience with Equips service! Pros It’s great for referencing and tracking tickets. Cons It would be nice if the service record could show that vendors have been paid and the check reference number. We have several vendors that are paid by equips and try to bill us directly as well. Review Source Response from Equips November 18, 2021 Hey Cassie, thanks for the review and feedback! We will continue to work to resolve these billing issues. We appreciate having you as a client and hope you have a great day! VG Vicki G. Accountant Banking Used the software for: 1-2 years ### "Equips Review" November 15, 2021 5.0 Pros The ease of the invoices, that they show the 3rd party company that is used. We can track the usage easier. Cons Sometimes we were billed by both Equips and the 3rd party that is used. Review Source Response from Equips November 17, 2021 Hi Vicki, thank you for your review. We are sorry that you have experienced billing issues. Please be sure to reach out to your accounts manager so we can get this resolved immediately. JS Juliss S. Payments team lead Accounting Used the software for: 6-12 months ### "Great work system" December 8, 2023 5.0 Pros I like the organization of each claim, you are able to find everything quickly and any changes are show. Cons I don't like that each claim opens on a different tab, could get lost with so many tabs open. Review Source Response from Equips December 19, 2023 Hi Juliss, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. VG Valente G. Health Center Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Product" December 13, 2023 5.0 Pros Very easy to use. It has several categories to choose from to create your work order. Cons Trying to add additional information after submitting your work order is challenging. Review Source Response from Equips December 19, 2023 Hi Valente, Thank you for your review. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. JC Jill C. Branch Manager Banking Used the software for: 2+ years ### "Financial Institution Review" December 13, 2023 5.0 Equips is very user friendly. Love how easy it is to put in a service request. Pros I like how Equips values my time. I can go to just one place to place service for many different vendors. Cons I have not found anything that I didn't like about Equips. Review Source Response from Equips December 19, 2023 Hi Jill, thanks for the kind review. We are happy to hear of your positive experience with Equips and we look forward to serving you in the future! MG Mohamed G. IT Helpdesk Specialist Banking Used the software for: 2+ years ### "Best Vendor For Technology" November 18, 2021 5.0 Very good and they are responsive. Pros The customer service is great and service. Cons I have no dislikes with equips. They Rock Review Source Response from Equips November 23, 2021 Hi Mohamed, thanks for the kind review. We think you rock too. Take care! JM Jim M. VP Banking Used the software for: 2+ years ### "Equips is fantastic" December 16, 2022 5.0 Centralizing all our Equipment Maintenance and Service calls is the biggest benefit. If something needs attention, we go straight to Equips, instead of trying to track down service providers for each piece of equipment. Also Centralized Billing is good--no possibility of lapses in coverage. Equips has been a godsend to us, taking care of an important piece of our business with no attention required by us. Other than logging into the site and telling them what we need. Pros We have successfully used Equips for our Equipment Maintenance for several years. Our experience has been overwhelmingly positive. They make everything totally effortless for us. They are excellent at responding quickly and effectively. Cons Can't think of any "cons." I am a real Luddite at heart, and if I can handle their software interface, anyone can. Equips was a real "no-brainer" for our Credit Union. Review Source Response from Equips December 19, 2022 Hi Jim, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. EN Emma N. Camp Care Coordinator Religious Institutions Used the software for: 6-12 months ### "Facility Management Program" December 14, 2023 4.0 Pros I appreciate the ability to log and record all equipment on the facilty. Cons I prefer to use a program that would have a heavier emphasis on task management and easier to use interface. Review Source Response from Equips December 20, 2023 Hi Emma, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer input seriously and are committed to making things right. We will pass along your feedback to our team to see how we can better help you achieve your goals. AE Autumn E. Universal Banker Banking Used the software for: 2+ years ### "Equips Review" December 13, 2023 5.0 Pros It makes solving problems easier. Dispatch is usually fairly quick. Cons It's not necessarily Equips, but we continue to have the same problems. Review Source Response from Equips December 19, 2023 Hi Autumn, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. CN Carol N. SVP/COO Banking Used the software for: 2+ years ### "Great service!" November 16, 2021 5.0 Receptive Pros Since we have many locations and users, this software is very simple to use. Cons Nothing I can think of at this time. Everyone is so helpful with any issue. Review Source Response from Equips November 18, 2021 Hi Carol! Thank you for your review. We are pleased to hear of your positive experience with Equips and look forward to serving you and your business in the future! LAB Loren Anne B. Customer Service Representative Insurance Used the software for: Less than 6 months ### "The convenient tool" December 14, 2023 5.0 It was so nice that I'll recommend this to other companies. Pros It's easy to navigate, easy to use and most likely it is a friendly tool. Anyone can use it conveniently. Cons Fast loading. No bugs. It has all the features we needed to used in our everyday call. Review Source Response from Equips December 20, 2023 Hi Loren Anne, thanks for the kind review. We are happy to hear of your positive experience with Equips and we look forward to serving you in the future! DW Doug W. Data Specialist Insurance Used the software for: Less than 6 months ### "Equips not very efficient in updates" December 8, 2023 3.0 Pros I like the fact that I can make updates in Equips even if the person asking for status is in the contract. Cons I don't like the fact that it takes 2 or more hours to show the updates from the database where the updates are being pulled from this seems inefficient to me having built and pulled data from one or more databases in the past. Review Source Response from Equips December 19, 2023 Hi Doug, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer input seriously and are committed to making things right. We will pass along your feedback to our team so we can take the necessary steps to improve our product. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. EM Emily M. Teller Banking Used the software for: 1-2 years ### "Equips Review from a C.U" December 18, 2023 5.0 Pros I like the ease of putting in a work order and the daily follow ups to make sure that the work order is being taken care of. Cons Sometimes one of the Maintenace workers doesn't complete the ticket and it can get annoying with the follow up messages on an order already completed. Review Source Response from Equips December 21, 2023 Hi Emily, Thank you for reviewing our product. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. Similar Products Featured ## Related categories [Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/)[Work Order](https://www.capterra.com/work-order-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)