# Page 2 | Equips Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Equips the right Maintenance Management solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232215/Equips/reviews --- Equips 4.7 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 2 - Reviews of Equips ## Showing most helpful reviews Showing 26-50 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use jA jennifer A. Customer Service Automotive Used the software for: 6-12 months ### "User friendly " January 17, 2024 5.0 Pros Equips is a user friendly tools and makes life easier. Cons Nothing because I know that I really need it. Review Source TS Teddy S. Facilities Manager Banking Used the software for: 2+ years ### "Teddy Santos Equips Review" December 8, 2023 4.0 Overall very positive, the tracking of repairs have significantly improved Pros Customer Service does a good job of following upon status of repairs Cons Tickets are not always transfer from internal database to equips. Reason for choosing Equips Equips offerings met our needs and the price was reasonable Review Source Response from Equips December 19, 2023 Hi Teddy, Thank you for your review! We will pass along your feedback to our team so we can work hard to provide you with an even better experience. Juan O. General Manager Facilities Services Used the software for: 6-12 months ### "Equips is a great tool " December 13, 2023 4.0 Overall is a platform that will help your business to keep the work orders organized and keep track of the services provided. Pros The platform is a.user friendly technology and keep.the works flow organized. Cons I cant really thing about negative aspects. May be sometimes like any other system will need time for upgrades to keep running efficiently. Switched from [Clean Smarts](https://www.capterra.com/p/199981/Clean-Smarts/) Efficiency and consistency of the platform. Review Source Response from Equips December 19, 2023 Hi Juan, It makes us incredibly happy to know that we were able to help you achieve your goals. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. GW Gary W. MGR Procurement & Contract Administration Banking Used the software for: 2+ years ### "PenFed and Equips" November 3, 2021 5.0 It's been great. My SVP is very pleased Pros As a company we are very pleased with having one place to go for all service and consumables. We love the self-service aspect. We really love the savings over standard service plans. Very easy to set up and delete items and users.. Takes a lot of work off of Procurement's table. We love the service and operations teams, who are very responsive. Cons While the recent upgrades to the website are nice, there are some things I would like to see, such as: For inputting requests, we would like it to be easier to look up items. Currently they are set up with the Equips item number, with the text for the description/serial number way too small. Reason for choosing Equips Way better website. Review Source Response from Equips November 9, 2021 Hii Gary, it makes us really happy to hear that you have had a good experience using Equips, and that you have been able to cut costs in doing so. We are honored to work with you. XM Xavier M. Card Services Product Supervisor Banking Used the software for: 2+ years ### "Nicolet Bank ATM Review" December 16, 2022 5.0 love it - support is great, response times are fast and management is great. One thing I would suggest if checking with other ATM vendors on availability if there are delays in getting techs on site Pros super easy to use, support staff is great Cons can sometimes have too much info listed for a simlpe request - sometimes is wordy and confuses our frontline Review Source Response from Equips December 19, 2022 Thank you for your kind words Xavier. We will pass along your feedback to our team to help us make the software even better. Please feel free to reach out to your account manager with any further comments, concerns or suggestions. Thanks! KW Kathy W. Equipment Coordinator Financial Services Used the software for: 2+ years ### "Honor Credit Union" November 2, 2021 5.0 Having the management of ATM-ITMs and all of our cash related equipment in one place. So very useful when you have one person overseeing 250 pieces of equipment on a daily basis. Pros Very useful, used daily and love seeing all the new options available. Cons Just had a brainstorming discussion with \[SENSITIVE CONTENT\] to let him know what I would like to see added. 10/28/2021 Review Source Response from Equips November 8, 2021 Hi Kathy, We are so glad to hear that you have enjoyed using Equips. Also, thank you for sharing your recommendations with us so we can continue to improve our application. You rock! JM Jami M. Client Relations Automotive Used the software for: 6-12 months ### "Equips review" December 22, 2023 3.0 Over all it's a good experience but there is room for improvement Pros Automatic updates and sending tasks for adjusters. Cons When putting in the contract number the contract holders information isn't immediately in the system Review Source Response from Equips December 27, 2023 Hi Jami, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer input seriously and are committed to making things right. We will pass along your feedback to our team so we can take the necessary steps to improve our product. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. AT Adam T. VP of Retail Services Banking Used the software for: 2+ years ### "Equipment Management Software Solution" November 17, 2021 5.0 Having a contract with Equips has allowed us to have a better idea about our costs over the contract. It is a very straight forward and transparent company and they have allowed us to focus on our end customer instead of a piece of equipment. Pros The best thing about this software is that it is easy for frontline team members to use and dispatch support for their equipment. They are able to dispatch a technician quickly and efficiently. Billing is also streamlined. Customer service is also great. Cons Sometimes adding a new user has been clunky. I lost some functionality, but customer service fixed my issue immediately. Alternatives considered [ADT Security](https://www.capterra.com/p/230040/ADT-Security/) Reason for choosing Equips We have looked at using the companies that sell our various machines for coverage and dispatch support. Equips offered a solution that was all encompassing instead of looking at multiple interfaces. Review Source Response from Equips November 18, 2021 Hi Adam, thank you for your kind review. We are happy that you have been able to focus more time on helping your customers. We appreciate having you as a customer! CS Cindy S. Manager Banking Used the software for: 2+ years ### "Branch Manager Review" December 8, 2023 5.0 Good, it is convenient to use most of the time. Pros Online Access system to drill down on issues. Cons Communication as to when help will be sent. I don't have time to go look at the app all the time. Review Source Response from Equips December 19, 2023 Hi Cindy, Thank you for reviewing our product. We are glad to have you as a customer and will pass along your feedback to our team so we can work hard to provide you with an even better experience. AL Amanda L. Director of Campus Operations Education Management Used the software for: 6-12 months ### "Equips User Review" January 2, 2024 5.0 Equips has been excellent. No complaints here. Pros I like the ease of use most. Is convenient and quick. Cons Nothing. I have enjoyed using equips for my campus. Review Source Response from Equips January 3, 2024 Hi Amanda, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. AF Alyssa F. Customer service representative Consumer Services Used the software for: 6-12 months ### "Best software ever" December 8, 2023 5.0 Pros The functionality and ease of use is the best part Cons i wish we could see when others are in the same claim at the same time Review Source Response from Equips December 19, 2023 Hi Alyssa, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. KM Kristen M. Lead Trainer II Insurance Used the software for: Less than 6 months ### "Very happy with Equips" December 8, 2023 5.0 Overall, I am very satisfied. The company I worked for rolled out a different new system, over a year later it is still not 100%. Equips rolled out immediately ready to work. Regardless of the changes still being made, Equips is amazing for our department. Pros Equips is very user friendly. I love how everything is accessible and easy to learn. Cons I do not see any issues with Equips. We are continuously tailoring it to our company's needs. Reason for choosing Equips Unable to answer this question as I did not purchase. I train others to use Equips. Review Source Response from Equips December 19, 2023 Hi Kristen, thanks for the kind review. We are happy to hear of your positive experience with Equips and we look forward to serving you in the future! MV Monica V. Customer Support Representative II Insurance Used the software for: 6-12 months ### "Using Equips " December 9, 2023 4.0 I think the overal experience for me has been pretty good Pros The system is faster and the updates are in real-time Cons The way the contract dates are split as far as the monthly way its split so we have to choose one instead of automatically going straight to the contract Switched from [Admin portal](https://www.capterra.com/p/10009798/Admin-portal/) Not sure that decision was made by the higher up Review Source Response from Equips December 19, 2023 Hi Monica, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. SC Shane C. Facilities Director Hospitality Used the software for: 1-2 years ### "Great Value!!" December 13, 2023 4.0 Pros The customer service is incredible, and the product fits the bill. They've even worked hard to understand our use case and have adapted our area of the software to our benefit. Cons Equips is a little less user-friendly than other apps. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) Needed asset management and tracking. Review Source LH Lori H. Customer Service Representative Insurance Used the software for: 6-12 months ### "GREAT IMPROVEMENT" January 11, 2024 5.0 The program is a major upgrade from the Admin System we had been using Pros Able to move about the program so much easier and faster. Able to retrieve and access for more information within the program Cons Not anything to complain about the process went well Review Source Response from Equips January 31, 2024 Hi Lori, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. CW Clinton W. Director of Operations Banking Used the software for: 2+ years ### "Equips" November 17, 2021 5.0 Great software and model. I rarely have any issues Pros The ease for users. My employees can manage their locations with ease Cons I don’t have any complaints about the software itself Review Source Response from Equips November 18, 2021 Hi there, Clinton! We are glad to hear that your employees find it easy to manage their locations using Equips. Thank you for your review. DC Daniel C. Team Lead Financial Services Used the software for: 1-2 years ### "Equip yourself!" December 18, 2023 4.0 I like equips and it makes things a lot easier. Pros Equips is a user friendly software that allows you to service equipment, select the issue that ails it and you can real time updates of it getting fixed. Cons Equips is reliant to browser so you do have to use an internet browser to use it. Review Source Response from Equips December 20, 2023 Hi Daniel, thank you for taking the time to review our product. We're glad to have you as our customer! BB Bob B. Facilities Manager Banking Used the software for: 2+ years ### "Time Management Software " December 1, 2021 5.0 Pros Easy to use. It helps track the maintenance history on the equipment. Cons I really cannot think of anything that I dislike about the software. Review Source Response from Equips December 6, 2021 Thanks for the review, Bob! We are very pleased to hear of your positive experience using Equips. We love having you as a customer. cC crystal C. claims adjuster Insurance Used the software for: 6-12 months ### "Equips To Save The Day " December 8, 2023 5.0 Overall its been a breath of fresh air , Nice and easy and the daily changes to make it better or awesome. Pros The fact that its web based , no more system crashes. Cons Took ab bit for all functions to work , would still love a dashboard . Review Source Response from Equips December 19, 2023 Hi Crystal, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. RP Rachaele P. Administrative Assistant Banking Used the software for: 6-12 months ### "Equips Review" December 22, 2022 5.0 Working with \[SENSITIVE CONTENT\] has been wonderful!!! We have check-ins about every 6-8 weeks, and she answers all of our questions and is so helpful. She is an asset to the Equips team! Pros It is very easy to use and user friendly. It's not hard to navigate and easy to figure out. There is not a lot of "fluff" getting in the way. Very straight forward. Cons I don't like that the PM section isn't utilized. I understand that a lot of vendors do their PMs as filler work but we turn away most vendors when they just show up with no communication. From a branch security standpoint, we are not going to let someone work on our equipment if we don't know they are coming. It would be nice to even have noted that PM will be done within the next xxxx months. Once they come, we could then update that date or mark that it has been completed. Review Source Response from Equips December 29, 2022 Hi Rachaele, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. It makes us incredibly happy to know that we were able to help you achieve your goals. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. VL Valerie L. Payments Supervisor Accounting Used the software for: Less than 6 months ### "Equips Review" December 18, 2023 4.0 I have had some great overall help and fast responses when I found a issue on equips and that is helpful. Pros Very easy to manage and also very easy to maneuver. Cons There are still some things like filters that need to be added for better viewing Review Source Response from Equips December 21, 2023 Hi Valerie, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. RF Raymond F. Adjuster Consumer Services Used the software for: Less than 6 months ### "Happy so far, mostly " December 8, 2023 5.0 Pros User friendly Service provider look up Updates and saves in real time Cons Uploading docs, window for view is small in Quote/Invoice Tabs No ability to edit notes No real time Limit of Liability available balance Review Source Response from Equips December 19, 2023 Hi Raymond, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. SS Samantha S. Payments Team Lead Automotive Used the software for: 6-12 months ### "AAS Review" December 12, 2023 3.0 Pros The system is easy to navigate and review info Cons I feel we have to wait a while for changes to be implemented Review Source Response from Equips December 19, 2023 Hi Samantha, We will pass along your feedback to our team so we can take the necessary steps to improve our product. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. CK Charlotte K. Personal Banker and Teller Banking Used the software for: 2+ years ### "Review of Equips" December 14, 2023 5.0 I am pretty satisfied with Equips. Few things I am learning to do on my own. Pros I like that it is all in one place and don't have to look for numbers. Cons Doesn't cover everything. It does make the calls for whomever needs to fix it but doesn't cover the cost of it. Review Source Response from Equips December 20, 2023 Hi Charlotte, thank you for your review. We will pass along your feedback to our team so we can work hard to provide you with an even better experience. GT Gabriel T. Lead Teller Banking Used the software for: 1-2 years ### "Overall Feeling of Equips" December 14, 2023 3.0 Pros The response email we get are helpful in the sense that people are looking into our problems and are handling it as quick as they can. They are very responsive during the time they have to dispatch someone to a branch. Cons There were a couple of instances when I was here that Equips took "AGES" to get something repaired. We understood the situation of backorders, however, there were never any ETA of when it will show. This caused us to get more anxious and upset since we never hear back until the part has been received. We would think that our concerns were common and that there are extra parts that they can supply us with, but like I said, there is a loss of communication after the checkup. Review Source Response from Equips December 20, 2023 Hi Gabriel, we're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer input seriously and are committed to making things right. We will pass along your feedback to our team so we can take the necessary steps to improve our product. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. 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