# HealthStream Learning Center Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HealthStream Learning Center the right Learning Management System solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232229/HealthStream-Learning/reviews --- HealthStream Learning Center 4.3 (41) [View alternatives](https://www.capterra.com/p/232229/HealthStream-Learning/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HealthStream Learning Center Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews JJ Justin J Learning and Development SpecialistHuman Resources, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “This Learning Management System provides a solid platform to deliver and track course completion and other trainings.“ January 20, 2022 Nick W Solution Center Operator III - 4Shot LineMedical Practice, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Chrome wouldn't work during my training.“ May 18, 2021 CB Carolyn B Learning Management Systems Administrator/EducatorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “There is also a "Help" button for administrators and learners with supportive content including video tutorials.“ June 25, 2020 Chris S WriterHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Sometimes the navigation isn't responsive (takes a few extra clicks) and sometimes the slides will not format correctly.“ January 8, 2021 AB Alan B IT SpecialistInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “The software was easy to use - I am able to view my training video and answer the questions following it.“ June 25, 2020 AR Anthony R Sr. Learning Technology AnalystHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “Custom reporting is a bit clunky and doesn't always provide the data you are looking for without a lot of extra legwork.“ June 25, 2020 DW Dawn W educatorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Product was easy to use, the options for successful implementation were very helpful.“ July 2, 2020 JM Jenni M Training Specialist eLearningEducation Management, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I find it difficult to get best practice suggestions from the team when implementing new purchased features or when updates are made available. “ June 25, 2020 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Solution Center Operator III - 4Shot Line Medical Practice Used the software for: Less than 6 months ### "Good training program!" May 18, 2021 4.0 It is a solid training program with very few issues. Most gripes that I had with my trainings were from my employer's side, not HealthStream. Pros It was fairly quick and easy to work my way through and it was well implemented in our system straight from our company intranet website. Cons Some features didn't work on some browsers, and it was the opposite of what I would have thought. If it wasn't opened on Internet Explorer, many of the courses' presentations wouldn't go past page 16 until I opened it in IE. Chrome wouldn't work during my training. Review Source AB Amanda B. LMS Project Manager Hospital & Health Care Used the software for: 2+ years ### "HealthStream Learning Center" June 25, 2020 4.0 Overall, HealthStream has been a really great tool for Bayhealth. We've used the product for over 10 years and have increased our utilization exponentially since year one. They are usually right on top of any healthcare related trends in education and providing content/features necessary to meat the unique demands or needs of healthcare and education. Pros I love that it's centered around the healthcare, as it ensures we have the most applicable content available. Most of the features are developed with healthcare in mind as well which makes it a front runner in the industry. They are very customer geared so will listen to their customers for feedback and/or will do whatever they can to meet a need. The addition of features such as the Competency Center and Checklist have really transformed our orientation and annual education processes, and our end users absolutely love them. Cons Customer Service used to be exceptional but has struggled quite a bit in recent years. Reporting can be clunky at times, but is improving. I also struggle with the level of control I do not have as an Administrator over my own data; it affects the operational aspects of my job and use of the system. I also would like to see more collaboration on feature development with end users; sometimes the full functionality is not thought through (this has gotten better). Review Source KK Keithia K. Technology Education Specialist Hospital & Health Care Used the software for: 2+ years ### "Healthstream ok for small setup" November 30, 2019 3.0 It was ok to use when our organization was small and we only a few annual assignments. As the company grew it became tedious and cumbersome to track all the assignments and reports. Pros Healthstream was really good at supporting a small organization with simple learning. Group management was fairly easy and it was easy to setup simple tests. As a user, it was fairly easy to navigate the learning transcript and complete your training assignments. Cons Healthstream was not great for setting up large dynamic assignments and managing large groups. The key to being able to do that is having clean data from your HRIS. We had a lot of issues maintaining dynamic groups. Review Source MH Michelle H. RN, Staff Development Coordinator Hospital & Health Care Used the software for: 2+ years ### "Can't Imagine Training Without HealthStream" March 9, 2020 4.0 Pros The HealthStream learning center platform is easy to use and understand for staff, making it 'the way we do training' at our organization. The HR import brings in staff demographic information including department & job title, making it easy to create learning assignments to specific groups of employees. Our organization really loves the additional products like HealthStream Video and Checklists to develop interactive courses to meet our needs for training and competency. With new features continually being rolled out with the Customer Delight Campaign and the new hStream platform and MyTeams for managers, I'm excited to see what the future holds for us and other HealthStream customers. Cons One thing that is problematic is that some courses, or features within them, don't run with all major internet browsers. This is confusing and frustrating to staff. Review Source JJ Justin J. Learning and Development Specialist Human Resources Used the software for: 2+ years ### "Useful for the Healthcare setting for tracking" January 20, 2022 4.0 Pros Tracking for training and compliance is used often with this software. This Learning Management System provides a solid platform to deliver and track course completion and other trainings. It can be accessed from any mobile device as well as laptop or desktop. Cons There are moments where the system has errors users experience which cannot always be resolved through the customer support. There are also sometimes complications in tracking when multiple sets of trainings need to be completed annually. Review Source FS Francesca S. Staff Development/Patient Educator Hospital & Health Care Used the software for: 2+ years ### "HealthStream Client since 2003" February 25, 2020 4.0 Our organization enjoys the 3rd party vendors education offerings as HealthStream has been very strategic and selective in who they partner with. HealthStream continues to be an emerging force in providing healthcare Pros The technical support is amazing. \[SENSITIVE CONTENT HIDDEN\] is a very motivating, supportive force as HealthStream's \[SENSITIVE CONTENT HIDDEN\]. He is truly inspirational as a keynote speaker. His energy and belief in supporting/providing staff education to make the best impact where it counts, at the bedside with the patient and their family is key to why we continue as a HealthStream customer/partner. Cons Some of the transition/conversion from legacy to HStream are unknowns until seeing it in the system as a choice/selection for the first time. This is frustrating at times not knowing its potential usefulness/impact. Reason for choosing HealthStream Learning Center Seemed more robust with more flexible options. Review Source BS Bernadette S. Instructional Designer Health, Wellness and Fitness Used the software for: 2+ years ### "A Good Choice for HealthCare Organizations" March 9, 2020 5.0 We use HealthStream in many ways besides providing the education our staff needs to stay on top of the many requirements for medical care. We also use it to track annual flu shot compliance and for other needs. Our dedicated Ops Specialist is a treasure beyond compare, but HealthStream's de-centralized billing practices are a challenge to deal with. Pros HealthStream has a huge amount of features and content targeted specifically for healthcare organizations, which makes their system hard to beat in this industry. BLS/ACLS renewal, other patient safety and clinical content, checklists for skills and equipment check-offs, live class registration management - there is a lot you can do. The reporting options are also well developed and accessible. Cons Besides live classes, there is almost no capability for teacher/student interaction. It does not support discussion boards or homework uploads. Review Source MM Michelle M. Epic Sr. Instructional Designer/HealthStream Enterprise Administrator Hospital & Health Care Used the software for: 2+ years ### "LMS Partnership that WORKS!" March 2, 2020 5.0 HealthStream Learning Center has helped propel our online learning solutions to a new level. It has allowed a variety of departments within the organization to modernize their learning and provide alternative learning methods to our employees. Pros HealthStream has provided our organization with a modern learning platform. It is very customizable, meeting the various stakeholder needs and allows for the integration of many types of learning activities within its platform. Their customer service and technical support has been exceptional - very personable, tailored to our specific needs and willing to help us think outside the box as we continue to grow. Cons The one area that could use some development would be the reporting solutions. While there are many types of reports available, it is not always very easy to customize to meet our individual needs. Review Source DT Dione T. Education Coordinator Hospital & Health Care Used the software for: 2+ years ### "HealthStream Review " September 7, 2022 4.0 I am currently satisfied with the system. Learning how the system can even better serve our organization is a goal! Pros This is a comprehensive system that has the potential to address so many organizational needs. Cons The ability to modify some functions and to make small changes to better meet the needs of the organization. Too many obstacles to inquire about services/products - I have to inquire about any potential learning item I would like to purchase through my representative who then contacts another individual to reach out to me. The learning curve to learn the potential of how the system can assist out organization is sometimes challenging. Reason for choosing HealthStream Learning Center Unknown Review Source TW Theresa W. education specialist Hospital & Health Care Used the software for: 2+ years ### "Basic LMS" September 7, 2022 4.0 Pros Ease of making assignments, and running reports Cons limitation of adding additional student criteria Review Source DW Dawn W. educator Hospital & Health Care Used the software for: 2+ years ### "HLC" July 2, 2020 4.0 Good support. Pros Product was easy to use, the options for successful implementation were very helpful. Cons It would be helpful to offer more hot topics in relation to healthcare. Reason for choosing HealthStream Learning Center Already in use and functionality was already proven. Review Source MS Marissa S. Cytology Supervisor Hospital & Health Care Used the software for: 2+ years ### "Recommended for monitoring group learning activities!" June 17, 2021 4.0 Excellent resource for group learning. Reliable and easy to use. Pros Easy to use. Great for monitoring group learning activities. Reliable and allows tracking. Great for education and productivity. Cons I've been using it for years. As created, the activities can be somewhat predictable and some answeres are able to be looked up on a different platform. Review Source KW Kristen W. Training Specialist Information Services Used the software for: Less than 6 months ### "Healthstream Review" March 2, 2020 4.0 Overall, everyone at Healthstream is pleasant to work with and I enjoy being a part of the User Group to troubleshoot issues. Pros It is easy to train someone to use - and it presents nicely to the end user. Cons There is a lack of good customer service when it comes to the Healthstream Video component. It often takes several attempts before your issue will be escalated to the correct person. Reason for choosing HealthStream Learning Center We were acquired by Optum which uses LearnSource as their LMS platform. It is must more difficult and tedious to use, so based on that Healthstream is much easier to use and also presents a better platform to the end user. Review Source RM RayKayle M. Administrative Assistant Hospital & Health Care Used the software for: 6-12 months ### "HealthStream" September 13, 2018 4.0 Pros HealthStream offers quite a few functionalities within its software, that allows multiple departments to utilize similar functions independently or simultaneously! Cons I haven't found anything about the software that I don't like, however I don't use every functionality and may not have a complete view on the product. Review Source KL Kat L. Student E-Learning Used the software for: 1-2 years ### "Go helathstream!" March 17, 2026 3.0 I would recommend health stream as the content is easy to understand and helpful in most scenarios.. Pros Health stream is very thorough in its video content. Up to date services and easy to navigate the content. Cons I wish the videos/content was somehow interactive. Lot of people learn be doing and not just being shown Review Source JK Jeannine K. Applications Coordinator, Educational Services Hospital & Health Care Used the software for: 2+ years ### "The HealthStream Learning Center is Fundamental to our Organization" September 9, 2022 5.0 All online education for staff, particularly clinical staff continuing education by specialties, online CPR, regulatory training, classroom management, and more is handled via our HLC LMS. It is an easy way to deliver, track and report on learning activities in a central system. The system is always evolving to help us grow in online learning needs. Our staff love the system, especially the clinical staff who use it almost daily. Pros That is is always improving, and is a central system that can be utilized in a variety of settings. I also love being able to utilize the content libraries and also the partnerships with many organizations to provide or purchase additional content with ease. Cons HealthStream is always improving the product. The current test builder is a bit antiquated on the admin side but should soon be enhanced. The company is always communicating with users and through a variety of channels including a robust user community where idea sharing and suggestions occur, review our feedback and make changes very quickly. As an administrator, I am kept well informed on the many changes which can be challenging for time but in a good way! Alternatives considered [Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/)[Relias](https://www.capterra.com/p/179573/Relias/) Reason for choosing HealthStream Learning Center The HealthStream Learning Center provides an unparalleled product of the primary learning management system that is the gold standard in the healthcare industry, and the content specific to the healthcare industry. The HealthStream staff are all very professional and always provide great customer service. This is so helpful. Any inquiries or issues are handled quickly, and staff are available to talk in person as needed. Review Source CB Carolyn B. Learning Management Systems Administrator/Educator Hospital & Health Care Used the software for: 2+ years ### "HealthStream for Hospice" June 25, 2020 5.0 As with any system there is a learning curve but HealthStream is overall an intuitive, robust LMS with features for small and very large groups. They are very good with customer service and offer support groups which enhances system utilization. I view them as the Cadillac of LMS for healthcare organizations. Pros HealthStream has a robust course library and It is easy to assign courses and run/automate reports to track completions/compliance. I like that I can delay the start of an assignment and the LMS will auto-generate notifications which I can customize . It is easy to create groups and generate reports for anything from course completions to analytics. I can create courses with various learning activities and upload large content files. There are some tricks and tips to learn but support is there when you need it including helpful community support groups (live pre-pandemic, now virtual). There is also a "Help" button for administrators and learners with supportive content including video tutorials. Cons I have used the system for over five years and in the "early days" HealthStream support was easier to contact with a faster turn-around (I was spoiled compared with other LMS systems). With time they are less accessible and the turn around is slower but if your need is urgent they will work to respond fast. Alternatives considered [Relias](https://www.capterra.com/p/179573/Relias/) Reason for choosing HealthStream Learning Center We use both. We considered discontinuing Relias but did not due to Relias having important, desirable content for hospice and more CEs for hospice, healthcare professionals. Review Source JR Janet R. LMS Administrator Hospital & Health Care Used the software for: 2+ years ### "HStream from Administrator and Student Role" February 26, 2020 5.0 Adm - Excellent! Just had a TJC survey and the Reviewer was impressed by how we had so much of needed evidence in HealthStream- all in one place and not lost or misplaced as students transfer or managers change. Student - excellent! Especially appreciate having procedural guidelines available in Catalog and to receive CE credit on completion. The CE Path library is wonderful especially with nursing certification preparation. Pros Adm. Can start with a basic package then add to this as needed to meet additional needs. Student - gives me control over timing of training. Cons Adm - Billing is difficult. As you add additional products, separate Billing with differing timelines can get confusing; multiple invoices for various products. Student - can be slow to deliver or move to the next page Reason for choosing HealthStream Learning Center Business appearance, functionality, met current and future needs, enjoy working with their representatives, customer service, responsiveness, HealthStream User Group - wonderful way to keep uptodate on products while also having a direct input into development and issues. Review Source AR Anthony R. Sr. Learning Technology Analyst Hospital & Health Care Used the software for: 2+ years ### "Mid-Level Administrator" June 25, 2020 4.0 Using this system gets easier with time. I have relatively few problems with it nowadays, partly because I have been using it for 5+ years. Our newer administrators have more frustrations, i.e. "Why does it work this way?" vs just accepting it for how it is. If you stick with it and achieve a level of mastery, it will get the job done and will do what you expect an LMS to do. Pros They have identified the features that are used the most and have streamlined them heavily. The customer support is top notch if you need help. They really engage with customers and listen to feedback. You will always feel like you have a voice or can connect with the vendor to get a problem resolved. There's always some new feature they're working on to stay cutting edge. Cons Course building features have seemed a bit dated for a while now. Custom reporting is a bit clunky and doesn't always provide the data you are looking for without a lot of extra legwork. The learning curve can seem daunting when getting started, with a lot of system vocabulary and terminology to get used to. As a large, multi-leveled organization, we run into limitations that the system was not designed for. This means we end up having to work with the vendor to custom build solutions to band aid the problem. Conversely, if you were a small or mid-size organization I don't think you would have these same problems. Review Source VR Verified Reviewer NPD Specialist Hospital & Health Care Used the software for: 2+ years ### "Great system with great potential" February 26, 2020 4.0 We are able to easily assign and track all mandatory edcuation and competency. Pros The HealthStream Learning center is very fuctional, it makes delivering E-learning easy! Courses are easy to build and assign. Cons Many opportunities for improvement, for example the catalog is not a smart search, the wait list feature doesn't work as most users think it should, customer service closes cases without full resolution Review Source KS Kristen S. HR Director Hospital & Health Care Used the software for: 1-2 years ### "Great Product!" April 12, 2022 5.0 It's a great tool Pros HealthStream is a wonderful LMS for a health system, and they have great content options. Cons It's a bit outdated compared to other LMS systems. Alternatives considered [Grovo](https://www.capterra.com/p/1187/Grovo/) Reason for choosing HealthStream Learning Center It was best for our industry, healthcare Review Source VR Verified Reviewer Learning Management System Analyst Hospital & Health Care Used the software for: 2+ years ### "HealthStream Learning Center" February 25, 2020 3.0 Pros Geared for healthcare systems, the software offers many features and products that are industry specific, all in one place. Cons The software does not offer modern features that are available by default with many other learning management systems. Review Source AS Amberlee S. E-Learning Specialist Hospital & Health Care Used the software for: 2+ years ### "Good Product, but has flaws" June 25, 2020 4.0 Overall I have a great relationship with those that work at Healthstream. When I have issues I'm not afraid to ask, and they are more than willing to help and fix problems. Pros I like the flexibility of the software, there are many different elements that you can integrate to automate your processes and tracking. Cons The miriade of "fixes", that are just bandaid that seem to come back at least once a month. The other big issue is the system refreshing issue. In the age of immediate feedback, I shouldn't have to wait anywhere from 2-8 hours for the site to refresh with the information that I put in. Review Source JM Jenni M. Training Specialist eLearning Education Management Used the software for: 2+ years ### "HealthStream Learning Center Review" June 25, 2020 5.0 Pros I find HealthStream easy to manage and navigate. I like that they are constantly updating and adding user friendly features - MyTeam , Event Tab, Cons I find it difficult to get best practice suggestions from the team when implementing new purchased features or when updates are made available. I often don't realize something in our organization has changed until I happen upon it. Review Source ML Martia L. Education Coordinator Hospital & Health Care Used the software for: 2+ years ### "HealthStream Learning Center" March 5, 2020 5.0 The HLC is a way to assign and track mandatory education. It also serves as a way to track education both inside the organization and from outside sources Pros HealthStream has healthcare related content already built. They also work with vendors to provide education through the HLC. Cons Some aspects of customization are not available in the HLC. Reason for choosing HealthStream Learning Center We chose HealthStream because of the existing healthcare content available. 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