# Ubefone Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ubefone Software - reviews, pricing plans, popular comparisons to other Telephony products and more.

Source: https://www.capterra.com/p/232241/Ubefone

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# 

 Ubefone Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Ubefone

## What is Ubefone?

Ubefone is a telecommunication operator and publisher of SAAS software specializing in pro telephony.

## What is Ubefone used for?

[Telephony](https://www.capterra.com/telephony-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

85%

Neutral

15%

Negative

0%

Starting price

€9

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Ubefone

4.5 (20)

VS.

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting Price

€9

Per User, Per Month

Starting Price

$19

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (20)

Ease Of Use

4.5 (268)

Value For Money

4.7 (19)

Value For Money

4.2 (236)

Customer Service

4.8 (18)

Customer Service

4.3 (246)

## Ubefone alternatives

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (69)](https://www.capterra.com/p/169306/RingByName/reviews/)

Starting price

$28.95

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/)

Starting price

$34.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

76%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Center Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Routing

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Communication Management

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

Alerts/Notifications

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Call Transfer

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Voice Mail

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Computer-based system that allows users to send and receive voice messages

Ubefone 59 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Distribute/route/connect calls

Integration with third-party call center software

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

View caller ID details such as name and number and determine how to respond by prioritizing or blocking it

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Store caller information within an accessible database

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Access names, contact information, and roles of employees in a centralized repository

For Cloud-based phone system that sends and receives calls via the internet.

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Record the audio of phone conversations for quality assurance purposes

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Enables the connectivity to send and receive calls over the internet

Filters used to determine different types of malware threats

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Presenter can see and hear participants and vice versa

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Record and playback video calls

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.6 (20)

4.6

Based on 20 reviews

## Pricing

Value for money

4.7 (19)

Free Trial

[View pricing plan details](https://www.capterra.com/p/232241/Ubefone/pricing/)

Basic

€9.00

Per User,Per Month

Business

€21.00

Per User,Per Month

Entreprise

€29.00

Per User,

Value for money

4.7 (19)

4.7

Based on 19 reviews

## Integrations

[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (18)

4.8

Based on 18 reviews

## User reviews

Overall rating

4.5

Based on 20 reviews

Filter by rating

5(12)

4(5)

3(3)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CV

Constance V.

HUISSIER DE JUSTICE

Legal Services

### "Super entreprise de téléphonie"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 25, 2023

Pros

Disponible, sérieux et facilité d'utilisation. ça change de ces grands groupes injoignables

Cons

Je ne relève aucun inconvénient. Je suis ravie

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CA

Cyril A.

Responsable de transition digitale

Accounting

### "Excellent rapport qualité / prix mais quelques détails à revoir, par contre le SAV est excellent !!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 4, 2023

Très bonne expérience avec ce service mais surtout le support, très réactif, je suis confronté à de nombreux supports sur d'autres logiciels et solutions et je n'ai jamais vu un SAV aussi qualitatif

Pros

L'interface d'administration est très bien, facile à utiliser avec toutes le s fonctionnalités nécessairesLa solution est flexible => smartphone / ordinateur / tablette / téléphone voipLe support, impressionnant ! rapide et efface !

Cons

La qualité des appels est assez aléatoiresL'application sur windows nécessite souvent de devoir se reconnecterL'interface de l'application n'est pas super egonomique et manque de quelques fonctionnalités

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AD

Andre D.

Services du conseil et assistance

Architecture & Planning

### "Conseils & assistance "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 27, 2022

J'utilise principalement l'application sur smartphone car je suis souvent en déplacement clients ou sur chantiers..... La version Web me sert pour le paramétrage en cas de nécessité (plus pratique sur un écran d'ordinateur qu'un smartphone)

Pros

Dans l'ensemble ce logiciel est assez simple à utiliser, bien entendu le support technique est toujours disponible et joignable en cas de difficulté de mise en route. En clair nous ne sommes jamais seul.

Cons

Rien à signaler tout simplement car je ne suis pas exigent 😉 et tok

Reasons for choosing Ubefone

Joignable, à l'écoute, de bons conseils technique précieux pour que tout fonctionne et d'assistance. Ces interlocuteurs aiment vraiment leur travail en toute sincérité et ça se ressent.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JP

Josiane P.

OFFICE MANAGER

Wholesale

### "Licata Fr\_mon avis\_jp"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 11, 2021

Pros

Logiciel facile d'utilisation - répond à nos besoins - fonctionne parfaitement

Cons

pas de synchronisation entre le fichier contacts UBEFONE et fichier contacts société

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FB

Fatah B.

Responsable technique

Semiconductors

### "Enfin un outils digne de 2021 pour les petites entreprises"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 8, 2021

Avant notre déménagement, rare ont été les entreprises à nous proposer de conserver notre numéro de téléphone car nous changions de département. Le fait de pouvoir utiliser une appli au lieu d'un téléphone fixe est un vrai plus pour le travail hors du bureau.

Pros

Le logiciel est facile à utiliser. J'aime bien (enfin surtout notre directeur) la possibilité de pouvoir téléphoner de partout dans le monde comme si on était au bureau.

Cons

Je trouve dommage que l'on ne puisse pas retrouver les dernières factures dans l'administration du logiciel. Ou alors j'ai raté l'option?

Reasons for choosing Ubefone

J'ai choisi Ubefone pour le côté nomade sans être attaché à une quelconque offre internet fixe ou mobile

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CV

Carlos V.

co-gérant

Insurance

### "Standard virtuel"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

October 8, 2021

Grace à UBEFONE et son système, on ne perd plus un appel.

Pros

Logiciel facile d'utilisation. Pratique. Très appréciable le fait de pouvoir répondre au téléphone en tous lieux et donc de ne pas perdre d'appel!!!!

Cons

Il serait bien de prévoir l'intégration et la synchronisation des contacts à partir d'outlook ou d'une adresse mail. Le logiciel sur sur le mobile ne fonctionne pas très. Les clients ont un écho, ils s'entendent!!!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 19, 2021

Bonjour, nous vous remercions pour votre commentaire. Toutes nos équipes travaillent sur l'intégration de nouvelles fonctionnalités, notamment celles que vous évoquez. N'hésitez pas à contacter notre support au 01 83 900 928 pour vous accompagner sur ce problème d'écho. Cordialement, La Team Ubefone

JD

Jordan D.

Vendeur/Technicien

Telecommunications

### "Un outil professionnel et performant"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 6, 2021

Un outil performant, professionnel, pour des pros par des pros

Pros

La facilité de fonctionnement et surtout les compétences et la sympathie de l'équipe Ubefone

Cons

Rien ne m'a déplu, un axe à développer : un ajout sur Huawei AppGalery

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MP

Marianne P.

Responsable

Real Estate

### "Trés bon service"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 6, 2021

gain d'argent

Pros

Produit extrêmement facile à utiliser très pratique puisque installer sur le téléphone portable

Cons

qu'il ne soit pas possible d'avoir une musique de pré-décroché et d'attente

Reasons for choosing Ubefone

le coût et la possibilité d'appeler du portable

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 19, 2021

Bonjour, Merci pour votre commentaire. Intégrer des pré-décrochés et des musiques d'attente est tout à fait possible. Je vous invite à nous contacter par mail à support@ubefone.com ou par téléphone au 01 83 900 928. Nous vous accompagnerons volontiers sur le sujet. Bien cordialement, La Team Ubefone

Gaetan B.

RQI

Business Supplies and Equipment

### "Un outil simple et efficace"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 6, 2021

Pros

Simplicité, pas de fonction superflu. une interface fluide et facile a prendre en main.

Cons

l'interactivité avec teams, quand on est deja en ligne et que cela coupe l'appel teams ou vice versa

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Alternatives considered

[Ringover](https://www.capterra.com/p/169627/RingOver/)

Reasons for choosing Ubefone

contact client prix fonctionnalité

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CN

Cesar n.

SG

Transportation/Trucking/Railroad

### "Très satisfait d'Ubefone"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 6, 2021

Pros

Facilité d'utilisation, le partage du répertoire entre tous les utilisateurs

Cons

Problèmes de répertoire avec les téléphone fixes qui devraient se résoudre

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/232241/Ubefone/reviews/)

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