--- title: "Ubefone Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ubefone Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/232241/Ubefone/" page_type: "product" language: "en" --- # Ubefone Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ubefone ## What is Ubefone? Ubefone est un opérateur français de téléphonie cloud, VoIP et mobile, déclaré ARCEP depuis 2014. Sa solution Unity Cloud centralise les communications d'entreprise : standard téléphonique virtuel, appels illimités selon la formule, applications iOS, Android, Windows, macOS et Linux, intégration Microsoft Teams et principaux CRM, compatibilité téléphones IP (Yealink, Gigaset, Cisco). Données hébergées en France (RGPD), portabilité des numéros assurée. 4 formules Unity Cloud sans engagement : Smart Office, Business Office, Business Office Mobile, et Flex Office sur devis (grands comptes et secteur public). Ubefone propose aussi Mobility Cloud, solution 100 % mobile (sans poste fixe) avec les fonctionnalités du standard sur les lignes mobiles, en 8 forfaits de 16 à 67 €HT par utilisateur/mois. Pas d'essai gratuit en libre-service : découverte via l'équipe commerciale. ## What is Ubefone used for? [Softphone](https://www.capterra.com/softphone-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 85% Neutral 15% Negative 0% Starting price €16 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ubefone?[Manage this product listing](https://www.g2.com/products/ubefone/claim_requests/new?auto=true) ## Ubefone Overview Updated September 2026 AI summary Ubefone provides cloud-based telephony for businesses of all sizes, offering VoIP, call routing, monitoring, and a range of contact center tools such as call recording, IVR, reporting, and multi-channel messaging. With integrations for leading CRMs and Microsoft Teams, it supports flexible deployment across devices, helping organizations manage communications and customer interactions efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ubefone 4.5 (20) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price €16 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (20) Ease Of Use 4.4 (225) Value For Money 4.7 (19) Value For Money 4.3 (190) Customer Service 4.8 (18) Customer Service 4.1 (201) ## Ubefone alternatives [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) ## FAQs about Ubefone Overview ### Which roles and teams benefit most from Ubefone? Ubefone is most used by business owners, executives, and office managers who need a reliable business phone system for routing calls, managing availability, and presenting a professional front desk experience. Technical leads, digital transformation managers, and client-facing service teams use it to streamline communications, support customers, and improve day-to-day responsiveness. Answer based on 20 reviews Overview ### What company size and specific industries is Ubefone built for? Ubefone is designed for small businesses, mid-market companies, independent professionals, large enterprises, and public sector organizations. It suits firms looking for simple cloud telephony without commitment, while larger accounts and public institutions can use the Flex Office offering with dedicated support and custom pricing. Features and Usability ### What are the key features of Ubefone? Ubefone offers VoIP calling features such as auto-dialer, call routing, call queues, call recording, call transfer, and voicemail transcription. It also includes IVR, automatic call distribution, ring groups, caller ID, and call logging, plus contact management, CRM integration, reporting, and real-time monitoring. Integrations ### Which third-party tools and platforms does Ubefone integrate with? Ubefone integrates with 3 third-party platforms: Bigin by Zoho CRM and HubSpot CRM for customer relationship management, plus Microsoft Teams for team communication. These catalog integrations cover core sales and collaboration workflows for businesses that need calling and messaging tools connected to their existing systems. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Ubefone offer? Ubefone provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars offer guided instruction, documentation gives written reference material, and videos support self-paced learning and feature review. Getting Started and Support ### What customer support options does Ubefone offer? Ubefone provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as consistently available and reachable when setup or start-up issues arise, creating a sense that help is close at hand during difficulties. Answer based on 1 reviews ## Features AI summary Based on 2,215 Unified Communications reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Ubefone supports all three of the features reviewers rate most important: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage internet-based calling, direct calls to the right agents or departments, and oversee call quality and performance, allowing teams to improve responsiveness, maintain service standards, and handle customer communications more efficiently. VoIP Connection 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Center Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Communication Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Transfer 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Transfers live calls to other agents Ubefone 66 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Spam Blocker: Filters used to determine different types of malware threats - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.6 (20) 4.6 Based on 20 reviews ## Pricing Value for money 4.7 (19) [View pricing plan details](https://www.capterra.com/p/232241/Ubefone/pricing/) Smart Office €16.00 Per User,Per Month Business Office €23.00 Per User,Per Month Business Office Mobile €38.00 Per User,Per Month Flex Office Sur devis Mobility Cloud - Business Mobile €16.00 Per User,Per Month Value for money 4.7 (19) 4.7 Based on 19 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (18) 4.8 Based on 18 reviews ## User reviews Overall rating 4.5 Based on 20 reviews Filter by rating 5(12) 4(5) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent CV Constance V. HUISSIER DE JUSTICE Legal Services ### "Super entreprise de téléphonie" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2023 Pros Disponible, sérieux et facilité d'utilisation. ça change de ces grands groupes injoignables Cons Je ne relève aucun inconvénient. Je suis ravie Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Cyril A. Responsable de transition digitale Accounting ### "Excellent rapport qualité / prix mais quelques détails à revoir, par contre le SAV est excellent !!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 4, 2023 Très bonne expérience avec ce service mais surtout le support, très réactif, je suis confronté à de nombreux supports sur d'autres logiciels et solutions et je n'ai jamais vu un SAV aussi qualitatif Pros L'interface d'administration est très bien, facile à utiliser avec toutes le s fonctionnalités nécessairesLa solution est flexible => smartphone / ordinateur / tablette / téléphone voipLe support, impressionnant ! rapide et efface ! Cons La qualité des appels est assez aléatoiresL'application sur windows nécessite souvent de devoir se reconnecterL'interface de l'application n'est pas super egonomique et manque de quelques fonctionnalités Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Andre D. Services du conseil et assistance Architecture & Planning ### "Conseils & assistance " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2022 J'utilise principalement l'application sur smartphone car je suis souvent en déplacement clients ou sur chantiers..... La version Web me sert pour le paramétrage en cas de nécessité (plus pratique sur un écran d'ordinateur qu'un smartphone) Pros Dans l'ensemble ce logiciel est assez simple à utiliser, bien entendu le support technique est toujours disponible et joignable en cas de difficulté de mise en route. En clair nous ne sommes jamais seul. Cons Rien à signaler tout simplement car je ne suis pas exigent 😉 et tok Reasons for choosing Ubefone Joignable, à l'écoute, de bons conseils technique précieux pour que tout fonctionne et d'assistance. Ces interlocuteurs aiment vraiment leur travail en toute sincérité et ça se ressent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Josiane P. OFFICE MANAGER Wholesale ### "Licata Fr\_mon avis\_jp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2021 Pros Logiciel facile d'utilisation - répond à nos besoins - fonctionne parfaitement Cons pas de synchronisation entre le fichier contacts UBEFONE et fichier contacts société Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FB Fatah B. Responsable technique Semiconductors ### "Enfin un outils digne de 2021 pour les petites entreprises" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 8, 2021 Avant notre déménagement, rare ont été les entreprises à nous proposer de conserver notre numéro de téléphone car nous changions de département. Le fait de pouvoir utiliser une appli au lieu d'un téléphone fixe est un vrai plus pour le travail hors du bureau. Pros Le logiciel est facile à utiliser. J'aime bien (enfin surtout notre directeur) la possibilité de pouvoir téléphoner de partout dans le monde comme si on était au bureau. Cons Je trouve dommage que l'on ne puisse pas retrouver les dernières factures dans l'administration du logiciel. Ou alors j'ai raté l'option? Reasons for choosing Ubefone J'ai choisi Ubefone pour le côté nomade sans être attaché à une quelconque offre internet fixe ou mobile Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CV Carlos V. co-gérant Insurance ### "Standard virtuel" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 8, 2021 Grace à UBEFONE et son système, on ne perd plus un appel. Pros Logiciel facile d'utilisation. Pratique. Très appréciable le fait de pouvoir répondre au téléphone en tous lieux et donc de ne pas perdre d'appel!!!! Cons Il serait bien de prévoir l'intégration et la synchronisation des contacts à partir d'outlook ou d'une adresse mail. Le logiciel sur sur le mobile ne fonctionne pas très. Les clients ont un écho, ils s'entendent!!! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 19, 2021 Bonjour, nous vous remercions pour votre commentaire. Toutes nos équipes travaillent sur l'intégration de nouvelles fonctionnalités, notamment celles que vous évoquez. N'hésitez pas à contacter notre support au 01 83 900 928 pour vous accompagner sur ce problème d'écho. Cordialement, La Team Ubefone JD Jordan D. Vendeur/Technicien Telecommunications ### "Un outil professionnel et performant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2021 Un outil performant, professionnel, pour des pros par des pros Pros La facilité de fonctionnement et surtout les compétences et la sympathie de l'équipe Ubefone Cons Rien ne m'a déplu, un axe à développer : un ajout sur Huawei AppGalery Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Marianne P. Responsable Real Estate ### "Trés bon service" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 6, 2021 gain d'argent Pros Produit extrêmement facile à utiliser très pratique puisque installer sur le téléphone portable Cons qu'il ne soit pas possible d'avoir une musique de pré-décroché et d'attente Reasons for choosing Ubefone le coût et la possibilité d'appeler du portable Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 19, 2021 Bonjour, Merci pour votre commentaire. Intégrer des pré-décrochés et des musiques d'attente est tout à fait possible. Je vous invite à nous contacter par mail à support@ubefone.com ou par téléphone au 01 83 900 928. Nous vous accompagnerons volontiers sur le sujet. Bien cordialement, La Team Ubefone Gaetan B. RQI Business Supplies and Equipment ### "Un outil simple et efficace" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 6, 2021 Pros Simplicité, pas de fonction superflu. une interface fluide et facile a prendre en main. Cons l'interactivité avec teams, quand on est deja en ligne et que cela coupe l'appel teams ou vice versa Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Alternatives considered [Ringover](https://www.capterra.com/p/169627/RingOver/) Reasons for choosing Ubefone contact client prix fonctionnalité Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CN Cesar N. SG Transportation/Trucking/Railroad ### "Très satisfait d'Ubefone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2021 Pros Facilité d'utilisation, le partage du répertoire entre tous les utilisateurs Cons Problèmes de répertoire avec les téléphone fixes qui devraient se résoudre Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/232241/Ubefone/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.