--- title: "CheckinAsyst Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CheckinAsyst Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more." source_url: "https://www.capterra.com/p/232243/CheckinAsyst/" page_type: "product" language: "en" --- # CheckinAsyst Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CheckinAsyst ## What is CheckinAsyst? CheckinAsyst’s automated appointment reminders help reduce no-shows and minimize manual work. Using our actionable reminders, practices can go beyond just reminding patients by capturing patient responses for confirmation, requests for cancellation, and rescheduling. Practices can set an automated schedule to send reminders based on their preferred frequency, saving hours of manual work. The reminders are easily configurable to include prep instructions, provider name, location, and more based on different appointment types. Also, with an option to send reminders in the patient’s preferred language, practices can engage patients and reduce no-shows effectively. ## What is CheckinAsyst used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Overall rating Based on 47 user reviews Reviews sentiment Positive 91% Neutral 4% Negative 4% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CheckinAsyst?[Manage this product listing](https://www.g2.com/products/checkinasyst/claim_requests/new?auto=true) ## CheckinAsyst Overview Updated September 2026 AI summary CheckinAsyst offers cloud-based solutions for organizations seeking to enhance patient engagement, appointment management, and communication workflows. Serving companies of all sizes, it provides features such as care plan management, reminders, electronic payments, and compliance tools. Reviewers highlight responsive customer support and customization options, while its real-time analytics, multi-channel communication, and integration capabilities further support operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CheckinAsyst 4.4 (47) VS. [### ModMed](https://www.capterra.com/p/124590/EMA/) [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (47) Ease Of Use 4.6 (566) Value For Money 4.5 (32) Value For Money 4.3 (447) Customer Service 4.7 (39) Customer Service 4.3 (555) ## CheckinAsyst alternatives [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [Phreesia](https://www.capterra.com/p/131633/Phreesia/) [4.3 (169)](https://www.capterra.com/p/131633/Phreesia/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131633/Phreesia/) [Tebra](https://www.capterra.com/p/129169/Tebra/) [3.9 (1,384)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129169/Tebra/) [View all alternatives](https://www.capterra.com/p/232243/CheckinAsyst/alternatives/) ## FAQs about CheckinAsyst Overview ### Which roles and teams benefit most from CheckinAsyst? CheckinAsyst is most used by operations leaders, clinical administrators, front-desk teams, and revenue cycle staff in healthcare settings. Executives use it to improve patient flow and visibility, while reception and office teams streamline check-in, intake, and communication. Billing and EHR specialists benefit from cleaner data capture and more efficient administrative workflows. Answer based on 47 reviews Overview ### What company size and industries is CheckinAsyst built for? CheckinAsyst is for small healthcare practices, with 81% of reviewers from small businesses and Medical Practice leading at 53%. It also serves midsize businesses at 19%, plus Hospital & Health Care at 26% and Health, Wellness and Fitness at 21%, primarily for patient engagement. Answer based on 47 reviews Features and Usability ### What are the key features of CheckinAsyst? CheckinAsyst offers appointment management, scheduling, and reminders through email, SMS, alerts, and call reminders. It also includes patient intake, online intake forms, questionnaires, patient records management, and patient engagement tools, plus payment collection, credit card processing, electronic payments, reporting, compliance management, and third-party integrations. Integrations ### Which third-party tools and platforms does CheckinAsyst integrate with? CheckinAsyst integrates with Intergy. The available integration data names Intergy as the connected platform for patient information capture and validation, supporting document-based and structured data workflows within that system. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does CheckinAsyst offer? CheckinAsyst provides in person training, webinars, documentation, and videos to help teams get started. In person training supports direct instruction, webinars allow live online learning, documentation offers written reference material, and videos provide visual guidance for reviewing setup steps and features. Answer based on 1 reviews Getting Started and Support ### What customer support options does CheckinAsyst offer, and how do users rate the experience? CheckinAsyst offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as responsive, receptive, and collaborative, with quick ticket turnaround and helpful implementation guidance. Some users report communication difficulties, slower turnaround at times, and frustration when assistance is needed for system issues or changes. Answer based on 10 reviews ## Features AI summary Based on 1,263 Appointment Reminder reviews Capterra reviewers highlight these as the features buyers care about most when choosing patient engagement software: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Management** (**52%**) CheckinAsyst supports **HIPAA Compliant** and **Appointment Management**, helping healthcare teams protect patient data while handling scheduling and visit coordination more efficiently. However, it does not include **Charting**. Instead, it offers **Customizable Templates** (**61%**), which can help staff standardize intake and communication workflows. Together, these features help businesses maintain compliance, reduce administrative work, and provide teams with a more organized patient experience. HIPAA Compliant 5.0 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 5.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Confirmations/Reminders 4.7 (31) 67.74% of 31 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Messaging 4.2 (30) 46.67% of 30 reviewers that rated this feature as important or highly important Communicate using messages within the system Patient Engagement 4.1 (30) 53.33% of 30 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Patient Intake 4.2 (27) 59.26% of 27 reviewers that rated this feature as important or highly important Patients can register for appointments in advance online CheckinAsyst 43 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Call Reminders: Reminders sent via phone voice recordings - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Intake Forms: Online forms for managing client intake - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Reminders: Reminders sent for balance/payment due - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Rescheduling: Manage the rescheduling of appointments - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Messaging: Exchange messages in a secure and encrypted manner - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Communication: Send, receive, and respond to messages - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.3 (47) 4.3 Based on 47 reviews ## Pricing Value for money 4.5 (32) ### Starting price Free trial not available Value for money 4.5 (32) 4.5 Based on 32 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (39) 4.7 Based on 39 reviews ## User reviews Overall rating 4.4 Based on 47 reviews Filter by rating 5(29) 4(14) 3(2) 2(0) 1(2) Mentioned topic Sorted by most recent AN Anonymous User Revenue Cycle Manager Hospital & Health Care ### "Good Value and Personalized Support from CheckinAsyst" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 15, 2025 Overall, my experience with CheckinAsyst has been positive. The platform offers good value, strong customer support, and a collaborative approach to improving the system. While there are areas for improvement—particularly dashboard visibility and post-implementation form revision costs—I am optimistic about future enhancements and look forward to the new dashboard release. Pros Competitive pricing compared to similar vendors Excellent customer support and responsiveness Monthly one-on-one meetings with a dedicated account manager Willingness to listen to feedback and enhancement ideas Cons Cost to revise forms after implementation can be expensive Current dashboard lacks visibility into patient check-in status Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kat R. Director of Operations Medical Practice ### "Worth it!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2025 Pros Easy to use, easy to navigate. Love the feature of patients being able to complete intake paperwork prior to the arrival at the clinic and also the ability to push forms to their email/phone in the event something is missed. I also like the portal for tickets and the response time of the team. Cons Only downfall I see is when things that were there suddenly aren't. For instance, our ROI form was added to be included in all intake for new patients, and then suddenly it isn't providing that form. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Michael L. Director of Operations Medical Practice ### "Director of Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2025 Our overall experience with CheckinAsyst has been extremely positive and fruitful. The system is easy to use, staff friendly and easy to learn. Our dedicated team is wonderful, quick to address issues and extremely open to our feedback, suggestions and enhancement ideas. We have been very lucky to work with this team. Pros Ease of Use, staff friendly, customer service is spectacular. The reporting is robust and gives a great glimpse of daily and monthly transaction details. Cons None at the moment. We are extremely satisfied with the product. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reasons for choosing CheckinAsyst Value of the product as well as the ability to contact someone immediately if there are issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Susan L. Director of Revenue Cycle Health, Wellness and Fitness ### "Director of Revenue Cycle" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2025 The BEST customer service in a company I have experienced. Very knowledgeable, great training and guidance in the full implementation, reporting, troubleshooting, and guiding in general. VERY happy with this company Pros It's easy to use functionality. Eligibility features. Identifying patient balances. Ease of check-in process. Love the reports we are able to run and the broadcasting of texts or emails Cons I really don't have any personal dislikes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NG Nancy G. Informatics Medical Practice ### "Value of using CheckinAsyst" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 14, 2024 The support staff are very receptive and almost no wait time on support tickets. Pros Forms that were created and utilized by patients and flows into Patient Charts with ease for Medical staff to view and save as structured data. Reduces time spent and paper forms. Cons Occasional slowness. setting up the many forms we had to utilize Reasons for choosing CheckinAsyst More to offer and great ratings from other users. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 28, 2024 Thank you for your kind words, Nancy. We are glad to hear that you've been able to save time using our platform. AM Annie M. Office Manager Medical Practice ### "Makes Front Office Super Efficient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2024 Overall we are very satisfied with the product and especially with our point of contact. He is very response and proactive. Pros Payment reminders have helped us tremendously to collect long overdue patient balance. Our point of contact at HelathAsyst proactively suggest ways by which can we can use the system better and payment reminders were one of the features that he suggested and it turned out be a great success. Appointment reminders keeps our no show minimal. Clinical integration is precise all the time. Overall a great tool for everyone. Cons No cons, everything works great! Sometimes the API goes does momentarily but that is very very rare. Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Better clinical integration and better support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2024 Thank you for sharing your feedback on CheckinAyst, Annie. We are happy to hear that you have found value in various features like payment and appointment reminders, along with our clinical integration. And that you have been able to see benefits in different areas of your practice. JG John G. VP Physician Services Hospital & Health Care ### "Excellent product that delivers a full digital front office for your medical practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2024 Our experience has been game changing over the last 2+ years. This is the best tool you can provide your entire team with wins for clerical, clinical, and providers. Plus, the patient experience has helped us continue to achieve top 25% and in some cases top 10% nationally with our CG-CAHPS scores as a result of the efficient check-in process which translates to an excellent patient experience each and every visit. Finally, your organization will realize return on investment with reduced staffing, the team can whether that occasional short staff day a lot easier. Pros Patient engagement Saves time for patients and clerical staff checking in. Avoids the clipboard Saves time for patients and clinical staff for medical assessments (new patient health history, PHQ-9, Gad-7, Pain Forms, works with multispecialty) Improves accuracy of the intake process letting staff verify data rather than having to key everything in from a form. Patient reminders - like checking in for flight / helps reduce no-shows and staff can remind patients using the dashboard to complete forms prior to arrival. Ease of use - Patient can use their cell phones, tablets, home PCs, or iPads we have at the office. The Service level from the Checkin Asyst team is amazing. Our assigned team meets with us bi-weekly to continue to improve our experience and maximize our utilization. Cons One of the limitations is the willingness of the EHR's and PM's to allow Checkin Asyst fully access to API's. Also, we turned off the bill pay and advance payment features because we switched as a health system to another credit card vendor. If Checkin Asyst had more flexibility to use other payers, we could have kept using that feature. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reasons for choosing CheckinAsyst The value and we gained efficiency with clerical and clinical front end data capture. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 28, 2024 Thank you for taking the time to share your thoughts on CheckinAsyst, John. We are delighted to hear that the platform has helped achieve great results for your staff and improve patient experience. EM Emilee M. Coordinator of Marketing and Technology Medical Practice ### "Amazing Clinical integration and best support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 12, 2024 Easy to use and very helpful support. Their willingness to provide on-site support shows their commitment to their clients. Pros Helped us for MU measures and patient outreach. Very responsive Account Manager Cons Nothing specific everything’s seems to work well Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2024 Thank you for your positive feedback on CheckinAyst, Emille. We are glad to know that our solution has been easy and helpful to use. DS Debra S. Administrator Medical Practice ### "Health Asyst in the best in the industry!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2024 Pros Support staff. They are amazing! Implementation a breeze, anything we ask for we get!!! I wish all of our third party vendors would try this hard! Cons Nothing! There is absolutely no downside to CheckinAsyst! Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/) They were never able to clinically integrate and their customer service is terrible! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 28, 2024 Thank for you feedback, Derba. We truly appreciate you taking time out to share your positive thoughts on CheckinAsyst. SR Srdja R. IT Admin Health, Wellness and Fitness ### "Great Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2024 Pros Ease of use and customization of its features and workflows Cons Not many cons. The support team is great and works with you to whenever needed Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 28, 2024 Thank you for your feedback on CheckinAsyst, Sridja. We are glad you have found value in our customized workflows and features tailored to suit your practice. [View all Reviews](https://www.capterra.com/p/232243/CheckinAsyst/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ModMed vs CheckinAsyst](https://www.capterra.com/compare/124590-232243/EMA-vs-CheckinAsyst)