# CheckinAsyst Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CheckinAsyst the right Patient Engagement solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232243/CheckinAsyst/reviews --- CheckinAsyst 4.4 (47) [View alternatives](https://www.capterra.com/p/232243/CheckinAsyst/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CheckinAsyst Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Amy A Revenue Cycle ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The platform offers good value, strong customer support, and a collaborative approach to improving the system. While there are areas for improvement—particularly dashboard visibility and post-implementation form revision costs—I am optimistic about future enhancements and look forward to the new dashboard release.“ December 15, 2025 SC Shelley C DirectorMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Communication is not easy with the customer service department.“ June 7, 2024 JG John G VP Physician ServicesHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Ease of use - Patient can use their cell phones, tablets, home PCs, or iPads we have at the office.“ June 12, 2024 DI Diane I patient service representativeHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Some insurances are not integrated with the system so needs more leg work on our end.“ August 12, 2021 JP Jen P Design StrategistHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “It was a fairly easy set up despite some EMR API limitations on our side.“ June 7, 2024 TK Timothy K Chief Technology OfficerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “One of the standout aspects of our experience with CheckinAsyst has been the exceptional customer support we've received.“ April 16, 2024 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Annie M. Office Manager Medical Practice Used the software for: 2+ years ### "Makes Front Office Super Efficient " June 13, 2024 5.0 Overall we are very satisfied with the product and especially with our point of contact. He is very response and proactive. Pros Payment reminders have helped us tremendously to collect long overdue patient balance. Our point of contact at HelathAsyst proactively suggest ways by which can we can use the system better and payment reminders were one of the features that he suggested and it turned out be a great success. Appointment reminders keeps our no show minimal. Clinical integration is precise all the time. Overall a great tool for everyone. Cons No cons, everything works great! Sometimes the API goes does momentarily but that is very very rare. Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Better clinical integration and better support Review Source Response from HealthAsyst June 28, 2024 Thank you for sharing your feedback on CheckinAyst, Annie. We are happy to hear that you have found value in various features like payment and appointment reminders, along with our clinical integration. And that you have been able to see benefits in different areas of your practice. DS Debra S. Administrator Medical Practice Used the software for: 1-2 years ### "Health Asyst in the best in the industry!!!!" June 11, 2024 5.0 Pros Support staff. They are amazing! Implementation a breeze, anything we ask for we get!!! I wish all of our third party vendors would try this hard! Cons Nothing! There is absolutely no downside to CheckinAsyst! Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/) They were never able to clinically integrate and their customer service is terrible! Review Source Response from HealthAsyst June 28, 2024 Thank for you feedback, Derba. We truly appreciate you taking time out to share your positive thoughts on CheckinAsyst. AA Anthony A. medical assistant Medical Practice Used the software for: 6-12 months ### "Who would pay for this" August 17, 2021 1.0 the term hot garbage comes to mind Pros Its great that they can complete on their phones Cons essentially everything else. From a check in standpoint I do not use this therefor I do not see any benefit. waste of money as we have staff who can do the same things. Function for medical use is limited at best. Taking information like vitals then not sending to our emr is exhaustingly frustrating, half of our clinical staff is printing the electronic records......that should tell you have well it works for medical function. Reason for choosing CheckinAsyst didnt have a choice, people who do not use the system picked it. Review Source SG Shandi G. LPN, Telehealth & Informatics Coordinator Medical Practice Used the software for: 2+ years ### "Great software to help streamline workflows and minimize workloads" July 20, 2023 5.0 Overall my experience with CheckinAsyst has been exceptionally pleasant. It really has made our workflows so much easier. It has cut down on paper usage, time spent scanning documents into the charts, time spent manually entering data into encounter notes, patient wait time, and the list goes on. If you are just even a tiny bit considering CheckinAsyst, I say go for it! You will be pleased with the outcome! Pros The most impactful feature of CheckinAsyst is the automatic import of patient data to the EHR system. CheckinAsyst is easy to use. In the beginning there was some push back from staff and patients because no one likes change. Once the staff and patients began using the software they all talked about how much easier it made the check-in process and now it is just the "normal routine". The support team has been exceptional throughout the entire time of using CheckinAsyst. The implementation team was amazing to work with during the form building process and implementation. I had a TON of specific requests and they worked to meet all of them. Anytime I had a request that maybe the system couldn't perform, the implementation team would brainstorm ideas of how they could build a work around that would meet our needs. They put in a lot of work building our specific needs and never once tried to steer us in an "easier" way on their end. I truly appreciated all of their time and effort on implementation. Cons I can't think of too many Cons to this software mostly because the Pros outweigh the Cons. There is always going to be "hiccups" in any software, and there has been a few here and there with CheckinAsyst but never anything majorly significant. I would say the only "Con" would be that we don't fully utilize all that CheckinAsyst has to offer due to expense. There are some features that we opted out of because it can get a little pricey. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reason for choosing CheckinAsyst We chose CheckinAsyst because of the larger amount of data capture that imported to our EHR system. Alternative products were unable to map some specific "medcin findings" that we needed for our annual UDS reporting. Our health center uses Greenway- Intergy EHR Review Source Response from HealthAsyst July 28, 2023 Thank you for sharing your positive feedback on CheckinAsyst, Shandi. We're delighted to hear that the automatic import of patient data to your EHR system has had a significant impact on your clinic's operations. We have loved collaborating with you and look forward to your feedback. We greatly appreciate you taking the time to share your experience. EV Edisson V. EHR Software Specialist/Trainer Medical Practice Used the software for: 1-2 years ### "HealthAsyst Review- Treasure Coast Community Health" August 12, 2021 4.0 It has been a good experience. Especially when it comes to the issues we have had with the system and the responsiveness of the customer service staff. They listen to our problems and try to find a solution as quick as possible. Some of the issues that I have mentioned above have been relayed to their staff and it is planned to be resolved in upcoming versions. Pros The ability to have our patient's fill out paperwork easily from their phones or computers gives us an opportunity to collect more information from the patient without the worry of them taking to long in the lobby. The system also automatically checks insurances and their eligibility, which gives us an electronic eye on this. Cons Certain features seem a little outdated. Such as filters. Or payment plans. They need to be updated to allow users to better plan how the patient's can create payment plans and for how much. Usage of the app on the tablet is also very outdated. It needs to properly be formatted so that it works properly for every patient. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/)[Updox](https://www.capterra.com/p/147554/Updox/) Reason for choosing CheckinAsyst The price was the most accommodating to our budget. And the features seemed the easiest to maneuver for our staff. Review Source Response from HealthAsyst September 1, 2021 We always believe in improving our platform by constantly listening to our customers. Our team has been working tirelessly to include great feedback, such as yours. We hope your practice continues to have a positive experience with CheckinAsyst. DB Devin B. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "I highly recommend this Solution" August 12, 2021 5.0 HealthAsyst has been great from a customizable standpoint. They have been really open to hearing new ideas and areas needing improved and have been responsive to implementing in upgrades. Pros We are currently integrated with CheckinAsyst by HealthAsyst. We have had it for a couple years now and it’s been great for us. The clinical findings from questionnaires/assessments can transfer to the EMR and the Providers absolutely love it. Cons The implementation of an electronic solution was very difficult. I don't believe this was related to checkinasyst, but rather any time you are moving from a paper based process, it takes a lot of time. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reason for choosing CheckinAsyst The ability to import discrete clinical data into the EMR along with a 5 year price comparison. Review Source Response from HealthAsyst September 1, 2021 We greatly appreciate your kind words, Devin. We are thrilled to hear that your team has particularly loved the clinical integration of CheckinAsyst. Thank you for taking the time to share your experience! SR Srdja R. IT Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Great Application" June 8, 2024 5.0 Pros Ease of use and customization of its features and workflows Cons Not many cons. The support team is great and works with you to whenever needed Review Source Response from HealthAsyst June 28, 2024 Thank you for your feedback on CheckinAsyst, Sridja. We are glad you have found value in our customized workflows and features tailored to suit your practice. EM Emilee M. Coordinator of Marketing and Technology Medical Practice Used the software for: 2+ years ### "Amazing Clinical integration and best support " June 12, 2024 5.0 Easy to use and very helpful support. Their willingness to provide on-site support shows their commitment to their clients. Pros Helped us for MU measures and patient outreach. Very responsive Account Manager Cons Nothing specific everything’s seems to work well Review Source Response from HealthAsyst June 28, 2024 Thank you for your positive feedback on CheckinAyst, Emille. We are glad to know that our solution has been easy and helpful to use. EC Elaine C. Systems Analyst Medical Practice Used the software for: 2+ years ### "Tightly Integrated with our EHR and Great Customer Support" June 7, 2024 5.0 We love how they value us as customer and our point of contact and CheckinAsyst who travelled all the way to Guam to help us with our utilization. Pros Quick and effective customer support. Ease of use and tightly integrated with our EHR. Cons Sometimes the elderly patients find it difficult to use an iPad or smartphone but nothing that CheckinAsyst can do about it Review Source Response from HealthAsyst June 28, 2024 Thank you for your feedback on CheckinAsyt, Elaine. We truly appreciate you taking the time to share your thoughts about the value that our solution has been able to bring for your practice. LM Lynn M. Director of Clinical Applications Hospital & Health Care Used the software for: 1-2 years ### "CheckinAsyst has worked well with our Gastroenterology practice" April 23, 2024 5.0 From our implementation team to support we have received quick and positive responses to our needs. We are very particular about how we want our information to flow into our EHR system and this team made sure they were able to make it work. Pros We like that we are able to custom the timing of sending out prep instructions after the appointment has been made, which we had staff doing prior and this has saved us time. We also like that we are able to custom and set the timing of our appointment reminders and modify with the support team when we need a change based on the feedback we receive from the patients. Cons We don't have an functionality cons on the product. The CheckinAsyst team has been great to assist us with what needs we need and in making it work for our practice. Reason for choosing CheckinAsyst It had all or more of the features that we needed in our practice. Review Source Response from HealthAsyst May 9, 2024 Thank you so much for taking the time to share your feedback about CheckinAsyst, Lynn. We're thrilled to hear that the platform has helped save time, and it was our pleasure to work with you in getting the best output for your practice. CM Connie M. Administrator Hospital & Health Care Used the software for: 2+ years ### "CheckinAsyst Review" August 18, 2021 5.0 Patient screenings being scored and the ability to import into the encounter note Pros It was quite a bit of set up. Support was good and people were very nice. Cons Wish we could do online payments on our website. Reason for choosing CheckinAsyst 1\. Cost 2. Clinical Forms Review Source Response from HealthAsyst September 2, 2021 Thank you for such kind words about CheckinAsyst, Connie. Our support team is over the moon! Online payments are an easy option to set up. Please feel free to reach out to your dedicated customer success representative, and we'll have it up and running in no time. KC Kristi C. Front Office/Back office Manager Medical Practice Used the software for: 1-2 years ### "Review" September 21, 2021 5.0 Support team is great. They have a quick response to tickets. Pros The Pain Diagram. We wanted software where a patient could draw on the bottom to mark their area of pain. The team will work with you to customize your needs. Cons I would like to be able to push the intake again in the API goes down during the intake process. Review Source TB Tina B. Neurophysiology Tech Hospital & Health Care Used the software for: 6-12 months ### "My review" November 19, 2021 4.0 Pros I do not have an opinion either way. This is the system we use at work. Cons I do not like the time automatic time range reset when I am verifying insurances. Review Source lK lorelei K. office manager Hospital & Health Care Used the software for: 6-12 months ### "could be better" August 17, 2021 3.0 takes too long to bring appt over Pros that we get the paperwork from the patients. Cons We cant send individual paperwork to patient Review Source AS Amanda S. Medical office support Medical Practice Used the software for: Less than 6 months ### "review" August 12, 2021 5.0 Overall I like the system. Pros Very easy to use. I wish I could go back and take a payment after the patient has been checked in. Cons It shows the canceled patients even I change my filters. I also don't care for the way you have to add some day appointments. Review Source AA Anne A. Medical Records Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Check In Review" August 13, 2021 5.0 Have not used much Pros Still fairly new to the program, so have not had much use with it. Cons Kind of confusing to use, not very user friendly Review Source VR Verified Reviewer Revenue Cycle Manager Hospital & Health Care Used the software for: 1-2 years ### "Good Value and Personalized Support from CheckinAsyst" December 15, 2025 4.0 Overall, my experience with CheckinAsyst has been positive. The platform offers good value, strong customer support, and a collaborative approach to improving the system. While there are areas for improvement—particularly dashboard visibility and post-implementation form revision costs—I am optimistic about future enhancements and look forward to the new dashboard release. Pros Competitive pricing compared to similar vendors Excellent customer support and responsiveness Monthly one-on-one meetings with a dedicated account manager Willingness to listen to feedback and enhancement ideas Cons Cost to revise forms after implementation can be expensive Current dashboard lacks visibility into patient check-in status Review Source ML Michael L. Director of Operations Medical Practice Used the software for: 6-12 months ### "Director of Operations" April 29, 2025 5.0 Our overall experience with CheckinAsyst has been extremely positive and fruitful. The system is easy to use, staff friendly and easy to learn. Our dedicated team is wonderful, quick to address issues and extremely open to our feedback, suggestions and enhancement ideas. We have been very lucky to work with this team. Pros Ease of Use, staff friendly, customer service is spectacular. The reporting is robust and gives a great glimpse of daily and monthly transaction details. Cons None at the moment. We are extremely satisfied with the product. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reason for choosing CheckinAsyst Value of the product as well as the ability to contact someone immediately if there are issues. Review Source SL Susan L. Director of Revenue Cycle Health, Wellness and Fitness Used the software for: 6-12 months ### "Director of Revenue Cycle" April 26, 2025 5.0 The BEST customer service in a company I have experienced. Very knowledgeable, great training and guidance in the full implementation, reporting, troubleshooting, and guiding in general. VERY happy with this company Pros It's easy to use functionality. Eligibility features. Identifying patient balances. Ease of check-in process. Love the reports we are able to run and the broadcasting of texts or emails Cons I really don't have any personal dislikes Review Source KR Kat R. Director of Operations Medical Practice Used the software for: Less than 6 months ### "Worth it!!" September 19, 2025 5.0 Pros Easy to use, easy to navigate. Love the feature of patients being able to complete intake paperwork prior to the arrival at the clinic and also the ability to push forms to their email/phone in the event something is missed. I also like the portal for tickets and the response time of the team. Cons Only downfall I see is when things that were there suddenly aren't. For instance, our ROI form was added to be included in all intake for new patients, and then suddenly it isn't providing that form. Review Source JG John G. VP Physician Services Hospital & Health Care Used the software for: 2+ years ### "Excellent product that delivers a full digital front office for your medical practice" June 12, 2024 5.0 Our experience has been game changing over the last 2+ years. This is the best tool you can provide your entire team with wins for clerical, clinical, and providers. Plus, the patient experience has helped us continue to achieve top 25% and in some cases top 10% nationally with our CG-CAHPS scores as a result of the efficient check-in process which translates to an excellent patient experience each and every visit. Finally, your organization will realize return on investment with reduced staffing, the team can whether that occasional short staff day a lot easier. Pros Patient engagement Saves time for patients and clerical staff checking in. Avoids the clipboard Saves time for patients and clinical staff for medical assessments (new patient health history, PHQ-9, Gad-7, Pain Forms, works with multispecialty) Improves accuracy of the intake process letting staff verify data rather than having to key everything in from a form. Patient reminders - like checking in for flight / helps reduce no-shows and staff can remind patients using the dashboard to complete forms prior to arrival. Ease of use - Patient can use their cell phones, tablets, home PCs, or iPads we have at the office. The Service level from the Checkin Asyst team is amazing. Our assigned team meets with us bi-weekly to continue to improve our experience and maximize our utilization. Cons One of the limitations is the willingness of the EHR's and PM's to allow Checkin Asyst fully access to API's. Also, we turned off the bill pay and advance payment features because we switched as a health system to another credit card vendor. If Checkin Asyst had more flexibility to use other payers, we could have kept using that feature. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reason for choosing CheckinAsyst The value and we gained efficiency with clerical and clinical front end data capture. Review Source Response from HealthAsyst June 28, 2024 Thank you for taking the time to share your thoughts on CheckinAsyst, John. We are delighted to hear that the platform has helped achieve great results for your staff and improve patient experience. NG Nancy G. Informatics Medical Practice Used the software for: 2+ years ### "Value of using CheckinAsyst" June 14, 2024 5.0 The support staff are very receptive and almost no wait time on support tickets. Pros Forms that were created and utilized by patients and flows into Patient Charts with ease for Medical staff to view and save as structured data. Reduces time spent and paper forms. Cons Occasional slowness. setting up the many forms we had to utilize Reason for choosing CheckinAsyst More to offer and great ratings from other users. Review Source Response from HealthAsyst June 28, 2024 Thank you for your kind words, Nancy. We are glad to hear that you've been able to save time using our platform. SC Shelley C. Director Medical Practice Used the software for: 2+ years ### "CheckinAsyst Review" June 7, 2024 4.0 Pros Provides alternate option for patients to check-in other than manually. Can load forms that need to be complete directly into the system for check-in. Can set co-pay co-insurance directly into system so parents are alerted when checking in. Reports showing number of patients seen Cons Payment processing does not always work correctly. If we set a co-pay prior to the date of the appointment the system resets and we have to do it again. Communication is not easy with the customer service department. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Review Source Response from HealthAsyst June 28, 2024 Thank you for sharing your feedback on CheckinAsyst, Shelley. We are glad to hear that you've found our features useful. We are sorry to hear that you haven't had a smooth experience and we hope to continue improving our support. JP Jen P. Design Strategist Health, Wellness and Fitness Used the software for: 2+ years ### "Health Asyst & midsized healthcare system" June 7, 2024 4.0 Reduced scanning at initial rollout by 50% and allows for faster insurance eligiblilty checks than the built in tools from the EMR. Pros We find the staff kind and pretty responsive. It was a fairly easy set up despite some EMR API limitations on our side. Cons Some of the issues experienced first have been resolved such as adding west coast data centers for better response times. Currently, we have some intermittent issues with specific portions of the API which is not always their fault. Make sure you have a strong, consistent network connection as a portion of the services offered relies on consistent ability to push data if you don't want to have to reprocess later. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/)[Klara](https://www.capterra.com/p/203066/Klara/) Reason for choosing CheckinAsyst More flexibility than Phreesia on customization for clinical discrete data, pricing was better, and unlike Phreesia where you have to rent your tablets monthly, we purchased our ipads outright and were able to repurpose some for telehealth purposes as needed so they serve a dual purpose. Review Source Response from HealthAsyst June 28, 2024 Thank you for your kind words on CheckinAsyst, Jen. We are delighted to hear that the initial rollout had brought in immediate benefits. We hope you continue to find value in our platform. Toni M. VP of Administrative Operations Medical Practice Used the software for: 6-12 months ### "Best CheckinAsyst platform around" April 23, 2024 5.0 I have implemented and used other patient engagement platforms. By far CheckinAsyst has been a Five Star platform. Pros CheckinAsyst's integration and support have been exceptional. Everyone involved, from the implementation team to our Customer Success Manager and the HealthAsyst support team, has worked with us to align their platform with what works best for us. Cons The only Con is our WIFI. Although the WIFI issues are on our side, CheckinAsyst is working with our IT to alleviate any issues. Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/) We switched platforms due to the need for more integration between platforms, and support. Review Source Response from HealthAsyst May 9, 2024 Thank you for sharing your positive feedback about CheckinAsyst, Toni. We truly appreciate you taking the time to share your thoughts. We are glad to hear that you have found value in our patient engagement solutions and that your journey with CheckinAsyst has been a smooth experience.  Similar Products Featured ## Related categories [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.