# Page 2 | CheckinAsyst Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CheckinAsyst the right Patient Engagement solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232243/CheckinAsyst/reviews --- CheckinAsyst 4.4 (47) [View alternatives](https://www.capterra.com/p/232243/CheckinAsyst/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CheckinAsyst ## Showing most helpful reviews Showing 26-47 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Lauren S. Front Office Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Checkin Asyst review" May 13, 2024 4.0 Pros I like the ability to send patients their paper work before an appointment. Cons I do not like that patients tend to get stuck frequently on the paper work and am told it takes them back to the beginning or kicks them out all together. Review Source Response from HealthAsyst June 28, 2024 Thank you for sharing your thoughts on CheckinAsyst, Lauren. While we are glad that you've found our pre-registration feature useful, we will look into the concern you have pointed out. TS Tina S. Manager Medical Practice Used the software for: 2+ years ### "we love CheckinAsyst" April 22, 2024 5.0 Pros Reporting data, customer support turn around timing for assistance Cons I have no cons to report , we are happy with it Review Source Response from HealthAsyst May 9, 2024 Thank you, Tina, for your positive feedback. We are glad to know that you have found value in data reporting and the customer support received. Your feedback is greatly appreciated. SJ Shanika J. Patient Access Coordinator Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Health Asyst through the pandemic" August 12, 2021 3.0 Pros Health Asyst is very user friendly, its easy to navigate & its a very easy system to learn. Reports are very useful and easy to decipher. Health Asyst was able to add COVID questions for each and every appointment, which transfers into a PDF that our office uses to send back with the patient at the time of their visit for MA's and medical staff to review as well. Eligibility has been a great transition especially with Medicaid Managed Care, the clearinghouse has been able to verify all of the new policies. Patient are able to take pictures of their insurance cards and provide us with updated information prior to their appointments. The newest feature being able to accept past due balances from patient that do not have a scheduled appointment has also been a great addition. Cons The time that it takes to update, if a patients added onto the schedule and you search Health Asyst it can usually take a few minuets before the appointment populates over. Also when changing appointment types from in office to telehealth the patient will not receive links to the providers virtual waiting room the information has to be manually sent and the change of appointment types is not in real time. Because we are still in pandemic mode we are still scheduling virtual appointments, once the patient completes their registration forms if their within a hour of their appointment they can check in, or they just have to remember to log into the waiting room at the time of their appointment. It would be helpful if the patient could receive a reminder 15 min or 30 min prior to their appointment to let them know their appointment will start shortly Review Source Response from HealthAsyst September 1, 2021 Thank you for your review, Shanika. It's good to hear that our platform has been useful for your practice, especially during COVID-19. The time for populating appointments was higher for a brief period due to the changes made by the EHR for API calls. We have worked with the EHR on this, and now appointments are populated every 10 minutes. Also, apart from the appointment reminder, a courtesy messages can be sent at any time to notify patients about their upcoming appointments. Please feel free to contact your dedicated customer success representative to have this set up. SC Steve C. COO Hospital & Health Care Used the software for: 6-12 months ### "Moving into the next era of healthcare " August 26, 2021 5.0 No-Show Rates have reduced OTC Collections has increased Patient Satisfaction scores have improved More times has been made available for managers to now distribute additional tasks to staff. Overall, CheckinAsyst has made our practice more efficient and more patient centric. Pros Our integration was just like any new integration - it was change and with change comes challenges. We have worked with CheckinAsyst now for almost a year and of all the integrations we have had - this has been the easiest. The dashboard is easy to navigate. The workflow is simple for the patients to understand. The interface with our EMR is great. Cons Our challenge was with Group Check-In. We have an Ultrasound Department and most of our Vascular patients will come in for the US Appointment prior to their physician appointment. We cannot get the US Appointments to the correct workflow unless we change every US Appt Reason Code to a prefix for established or new. We have decided to leave a reason codes as is and just make all the US appointments a Post-op workflow and keep the physician appointment as is. This has caused some confusion but our schedulers have been good about scripting that in to reduce the confusion. This has worked for us. Reason for choosing CheckinAsyst Better cost and better reference feedback from current users. Review Source Response from HealthAsyst September 2, 2021 Thank you for your kind words, Steve. We have always focused on ensuring that our customers can make the digital transition smoothly. And, to hear that CheckinAsyst has been the easiest integration for your practice has made our day! Our team has taken up the group check-in functionality request as a high priority. We are sure that you will be able to make use of this functionality soon. TK Timothy K. Chief Technology Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Describe your overall experience with CheckinAsyst" April 16, 2024 5.0 One of the standout aspects of our experience with CheckinAsyst has been the exceptional customer support we've received. Our dedicated Customer Success Manager has been an absolute pleasure to work with. He has been highly responsive to our needs and concerns, and his recent onsite visit to our practice has been extremely helpful in ensuring we're making the most of the software's capabilities. Pros Excellent customer support, with a dedicated and responsive CSM. Seamless patient check-in process that has significantly reduced wait times Cons Initial setup and configuration took some time, but the team was very helpful in guiding us through the process Review Source Response from HealthAsyst May 9, 2024 Thank you for your kind words about CheckinAsyst, Timothy. We appreciate you taking the time to share your feedback. We're happy to know that our team has been helpful!  KP Kimberly P. Front Supervisor Medical Practice Used the software for: 6-12 months ### "CheckinAsyst has been a lifesaver for our practice!" July 20, 2023 5.0 Our overall experience with CheckinAsyst has been above and beyond. The system in general has saved us at least 10-15 min per New Patient. The customer service and having a direct contact has been wonderful. Our contact is always on top of any emails we send with very timely responses and is always helping us to get items added or questions answered. Pros CheckinAsyst was able to link all clinical workflows into our EHR system exactly how we wanted! We were able to customize our workflows to best fit urology based questions. We also were able to turn any forms we have such as consents, medical records requests, etc into On Demand Forms for quick and easy signatures from patients that then link directly to the patients chart. No more paper!! Cons There is really nothing I can think of that I do not like about CheckinAsyst. It is very user friendly and the customer service has been amazing! Review Source Response from HealthAsyst July 28, 2023 Thank you for your kind words, Kimberly. We are thrilled you have found value in our customized workflows and on-demand forms. We appreciate you taking out the time to share your experience. CP Cynthia P. Clinical Administrator Medical Practice Used the software for: 1-2 years ### "Checkinasyst is GREAT!!!!!" January 23, 2023 5.0 Pros If you want a company that does what it says. From integration, to ease of use. I have never used a company quite like this one. Everything that they have promised they have implemented. Everyone from the billing, patients, staff and providers are very happy with this software. Cons I do no have any dislikes at this point. Reason for choosing CheckinAsyst We looked at several. I cannot remember the names, but ultimately Checkinasyst was a better fit for us. Review Source Response from HealthAsyst February 6, 2023 Thank you for your kind words, Cynthia. We are glad to hear that CheckinAsyst has been useful for your practice across different users and processes. We appreciate you taking out the time to share your experience. CW Christine W. Manager Hospital & Health Care Used the software for: 6-12 months ### "Wonderful check in addition" February 1, 2023 5.0 Customer service is absolutely amazing. They will try to help and assist in any way possible. If you have an idea of wanting to do something different or adding something they will do whatever they can to make it happen. Pros What I liked most about this is that it has made is more efficient for patients to make payments on our website and collect at the front desk. It has also made it way more efficient on not using as much paper for printing off new patient paperwork and consent forms as well as now we do not have to waste the time to scan everything in. Now any records are not misplaced or lost. Cons I would say the only con is that some of the clinical information does not get fully transferred over as well as no fault to checkin asyst but some patients do not fill out everything online for some reason. Review Source JB James B. Chief Executive Officer Hospital & Health Care Used the software for: 1-2 years ### "Evansville Surgical" September 19, 2021 5.0 Very streamlined but does take a commitment from admin to stay with the plan and approach to complete install. Payments through in check-in process has been an added benefit based on their reporting capabilities. Pros The intake product has worked well and as advertised. Import drugs into the EHR was initially a problem but the HA team worked with us to correct. Cons The process of implementation was during CoVid in 2020 so maybe not as smooth as planned but very important for touchless intake Reason for choosing CheckinAsyst Drug integration was very important to choosing this product. Review Source BW Brittany W. Billing Specialist Medical Practice Used the software for: 1-2 years ### "Checkin" August 12, 2021 5.0 Our patients were hesitant at first because it was out of their "routine".These are regular patients and they are used to coming into the office and checking in the same way each time. Once they got the hang of it they actually had positive feedback, ability to verify their information and just come in the office and give their name and sit down has been a breeze. Pros The ease of use for our patients, even when they are not used to using smart devices. Cons Communication from one system to another sometimes. Review Source Response from HealthAsyst September 1, 2021 Hello Brittany. Thank you for sharing your review! It's wonderful to hear that your patients have gotten used to CheckinAsyst. KH Karla H. Front Desk Receptionist Medical Practice Used the software for: Less than 6 months ### "User Friendly" September 2, 2021 4.0 Pros This software was fairly easy to learn and comprehend compared to other software I have used in other Medical Facilities. Cons There are spelling errors and sometimes the program is too slow. Review Source JB JENNIFER B. Executive Assistant Medical Practice Used the software for: 2+ years ### "Review on Payment/Collections Functionality" August 12, 2021 4.0 Pros I like that patients can easily set up a payment plan on their own and the money is automatically taken from their credit card on file each month. This saves our billers time in not having to meet with the patient to set up a plan and provides reliable monthly payments instead of relying on the patient to remember to mail in a check each month. Cons I mainly use the product myself for collecting on outstanding patient balances and setting up patient payment plans. I frequently run into the problem where a patient has made a payment and it is not entered in our EMR system so I have to double check with AccessmyIQ to look for any payments that have been missed. Review Source hS harmony S. Medical Biller Medical Practice Used the software for: 2+ years ### "Review" August 12, 2021 1.0 Pros The ease of emailing forms to patient to fill out prior to their appointment. Cons The fact that forms that are filled out by patient no longer flows to chart. Also, that when a patient is scheduled and I want to send forms, the system can not always find the patient. Review Source JS Janet S. COO Health, Wellness and Fitness Used the software for: 1-2 years ### "health asyst" August 18, 2021 4.0 Good Pros check in process for pts, the no show reminders that are coming Cons connection issues make pt flow a challenge, the telehealth Doxi link should be sent 1 hour prior to appointment not when pt registers Review Source DI Diane I. patient service representative Health, Wellness and Fitness Used the software for: 6-12 months ### "Nice, user friendly program" August 12, 2021 4.0 Pros Easy to learn & makes checking in patients who complete ahead of time a breeze so our providers stay on time! Cons Some insurances are not integrated with the system so needs more leg work on our end. Review Source SP Savannah P. Physical Therapist Medical Practice Used the software for: 1-2 years ### "Review from a PT" August 17, 2021 5.0 Pros I have found this software very helpful for knowing when my patients are ready for me to check them in and saving me lots of time during my day! Cons In general, this software is very easy to use and easy to train new hires with Review Source Response from HealthAsyst September 1, 2021 It's great to hear that CheckinAsyst has been helpful in saving your time. Thank you for sharing your thoughts, Savannah! CT Crystal T. Operations Mgr/Billing Health, Wellness and Fitness Used the software for: 6-12 months ### "it's okay" August 12, 2021 4.0 Pros The capability of processing manual payments on line Cons The integration with the practice management system is a bit overwhelming but getting more used to it Review Source SF Sherria F. Medical Screener Hospital & Health Care Used the software for: Less than 6 months ### "Simple technology to get you started " August 18, 2021 5.0 Pros Easy to use, allows quick check in & out experience for the patients/ customers making for returning customers Cons Just waiting for things to load after system has crashed Review Source Response from HealthAsyst September 1, 2021 We are thrilled to hear that CheckinAsyst has helped to provide a faster check-in experience. Thank you for your review, Sherria! mD macie D. Referral Coordinator Medical Practice Used the software for: Less than 6 months ### "Needs some work" August 12, 2021 4.0 It needs work, is glitchy sometimes, does not update quickly enough. Pros It helps the staff, it makes our job easier. Cons TIme consuming. Patients disklike. Good with other apps. Review Source CE Candace E. Front Office Health, Wellness and Fitness Used the software for: Less than 6 months ### "great!" August 12, 2021 4.0 Pros Efficient program except when internet is slow Cons slow program when internet gives us issues Review Source Response from HealthAsyst September 1, 2021 Thanks for sharing your review, Candace. Rest assured, we are working on ways to improve your experience with CheckinAsyst even when the internet connection may cause some limitations. DW Darian W. MA Medical Practice Used the software for: Less than 6 months ### "Love It!" August 12, 2021 5.0 a couple of minor bugs but they were fixed quickly. overall really like it Pros super easy to use, easy for patients to register at home Cons doesnt coincide with our EMR, so it is easier to use the double monitor screens Review Source Response from HealthAsyst September 1, 2021 Darian, we are happy to hear that both you and your patients like using CheckinAsyst! Thank you for sharing your experience with us. JS Jordan S. medical receptionist Medical Practice Used the software for: Less than 6 months ### "Checkin Asyst Review" August 23, 2021 4.0 Pros It's pretty easy to use and navigate makes things simpler! Cons The system glitches a lot and sometimes make it harder to use Review Source Response from HealthAsyst September 1, 2021 Jordan, we are glad to hear that you like using our software. We are making continuous efforts to ensure you have the best experience. Thank you for sharing your review. Similar Products Featured